The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Cathay Pacific / 15% price increase in less than 2 hours

1 United States
Contact information:

I recieved a written quote (via email) for airfares from South Africa to Hong Kong and accepted and faxed back the credit card authority form. With in 2 hours i get a call back saying that I was quoted the wrong fare and the new fare is 15% higher than the old one. This despite there being a clear and bold message on the written quote that the quoted fare is valid for 24 hours from date of quoting. The excuse was a system update and the new fare only got loaded minutes after the quote was send out. At 12 pm (midday) the entire airline system gets an update for new fares? I lodged a complaint with the staff as a manager was not available to take my call (seem typical when a complaint is to be handled managers are never available)... I will await the promised return call and update the posting.


Post your comment