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Castlerock Security / contract issues, withholding funds

1 WA, United States

We entered into a 3 year contract with Castlerock security in the summer of 2007. I won't go into details because as you can see from this forum, Castlerock pulled the same cancellation (or lack thereof) issues with us. After appealing to the Atty General in our state, Castlerock finally agreed to grant us a month to month contract. This month to month contract was drawn up and signed in September, 2010. I made my monthly payments to Castlerock assuming that they were going to keep up their end of the contract. It's December, and after walking into my home (while alarm was still set), the alarm never went off. We contacted Castlerock on Dec. 4th to learn that they cut our services back in September, when we were supposedly entering into the month to month. Castlerock failed to hold up their end of the contract, kept my monthly payments, and cut our services without any notification. We are fortunate that we were not in need of security services during the months we were unknowingly left unguarded. I have demanded a refund for months of no service, but have been ignored. I'm taking this issue as far as I can go. PLEASE do not sign up for services with this company...you are only asking for trouble.

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