CastleRock Security review: auto renewal of contract

It's sad to see that people have been reporting about this company for many years and that they remain in business. My experience has been the same. The company extended my contract to another year after I had clearly sent them a cancellation letter 30-days prior to the contracts end of service date. A new contract was not signed nor sent to me. I was unable to speak with a manager regarding cancellation. They continue to charge me for a monthly fee.

According to the BBB of Illnois, this is the link to the company's service rating:
http://www.bbb.org/chicago/business-reviews/security-systems-consultants/castlerock-security-in-arlington-heights-il-88361482

Steps that I am taking to complain and hopefully resolve the issue. PLEASE FOLLOW THE SAME STEPS. My hope is the more people who file complaints - the more action will be taken on Castle Rock Security.

1) Notify the BBB in Illinois and file a complaint. Online process.

https://odr.bbb.org/odrweb/public/getstarted.aspx

2) Notify the Attorney Generals Office for the State of Illinois. Follow the link. At the top of the page "Click Here for a Consumer Complaint Form". You will need to download the PDF, fill it out and mail it in with supporting documents. Worth the trouble, it needs to be filed!

http://www.ag.state.il.us/consumers/index.html

3) Additionally, I contacted my state's Attorney Generals Office and filed a complaint. My state had an online process. Google your State Attorney Generals Office and submit a claim.

4) File a complaint with the FTC

https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en

4) Notify your bank, credit union or credit card company. You can dispute the fees directly with your financial institution. Additionally, if Castle Rock has a credit card or debit card number to your account for payment, notify your provider to issue a new card number to deny Castle Rock access to your account.

I WILL NOT TOLERATE MISLEADING BUSINESS PRACTICES AND HOPE THAT YOU WILL NOT EITHER. WE MUST ACT TOGETHER TO FIGHT THIS. PLEASE FILE COMPLAINTS.