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Cash Crusaders
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cashcrusaders.co.za
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1.0 341 Reviews

Cash Crusaders Complaints Summary

2 Resolved
337 Unresolved
Our verdict: If considering services from Cash Crusaders with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Cash Crusaders reviews & complaints 341

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S
5:28 am EDT

Cash Crusaders Repair

Hi,

I am very unhappy and disappointed in this place. We took our amp in on the 20th of sept 2018 for a repair at cash crusaders greenacres in pe. We were told 7-10 working days then we will get a quote to fix it. After 14 days we still have not received any response yet so we went to them in person. The lady told us they are busy fixing it (ps they did not even give us a quote but they are fixing it). So we waited another week. We went back again because we heard nothing from them. So while we were waiting the lady infront of the store phone the warehouse asking them how far they are with the amp. We told her to leave everything we just want our deposit money and the amp back we will go somewhere else. So she told us after speaking to them that they are closed. Can you believe it closed at 13h00 on a friday. We went to the other small store were you give in repairs or sell things and the manager rudi spoke to us. We told him we have not heard anything from anyone yet. So there was another lady her name is olivia she told my father in a rude way that they dont have any part here in pe for it and they must wait for parts from other places. This was not my father's argument though. He does not care about where the parts comes from. Its about the service they give their customers. No customer service! You cannot be rude to a customer like that. Its not his fault its the employees fault. So I told her this is unacceptable the point is there is no communication at all from cash crusaders. This is not the first time we have had a problem with them and their service. So the manager then told my father that they are doing us a favor by sending the amp in. They are not getting anything out of the deal! I mean who says that to a client? A manager? He promised my father the amp will be ready yesterday 11 oct 2018. When my father went there yesterday amp was still not there! Oh my gosh I am sooooo annoyed with these people. Like honestly you need to get trained staff or people that can do their job properly. As of 12 oct 2018 we are still waiting for the amp. Its almost a month now. Is this your customer service? We are not happy at all. I will not recommend anyone to go to cash crusaders at all as their client service suck! I have to type in caps as I have never experienced service like this ever...

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3:23 am EDT
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Cash Crusaders the phone I purchased

The new Doggee X7 phone I purchased in the1st week of August
I was told two weeks the longest I would wait but unfortunately I waited over a month.
I have phoned several times and I was told the manufacturer is still fixing it and Friday it will come in. I travelled to the store on Friday unfortunately again they said there's a strike at the manufacturer.
I have been phone less about a month and I have asked for a spare phone too use for the mean time.
They were absolutely rude. I wanted their manager number but every time I phone and ask "he just left" ridiculous.
Their service too customers is disgusting.

I eventually received my phone yesterday I had too phone in AGAIN. They did not inform me.like they said they would.

When I received my phone. NO APOLOGY for the inconvenience regarding the phone .

Your service and the people you hire.
Terrible. There's a lot of unemployed who can work 10 times better than those employees in your store.

PS: your policy states 21 days.
No one informed me about my phone and I had too travel far.

#crusaders
#chinamall

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3:56 am EDT
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Cash Crusaders wrongful payment procedures

Good day

We pawned a Samsung Galaxy Tablet on the 16th of September at your alberton branch. We were told that we could only get R500 loaned to us and obviously we trusted your staff that this was true. We got the R500 and signed and left. We never had a look at the statement until we got back here to pay and take back this item. We then got told and shown on the paperwork that we owe R600 with interest ontop of that amount. Your Manager at Cash Crusaders branch Alberton Innocent Biyasse told us that he can't rectify the problem immediately and that we must come back when the person (Mexen) who dealt with us could be available and also that he does not have access to the CCTV system to verify if we are talking the truth. He insisted that we pay the amount stipulated on the paperwork which we can't do since it's an incorrect amount nit due to us but due to this branche's mistake. We can not come in to get this item at any other time. We did come to take it out when it was possible to get it and couldn't due to failure of compliance. Kindly rectify this issue?
Regards
Jennifer Cornelissen
[protected]
[protected]@gmail.com
Date: 30 September 2018
10:53AM

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6:08 am EDT

Cash Crusaders playstation 4

On the 5th of June I took my playstation back to the shop I bought it from in kolonade park for repairs n it's been 2 months n 3 weeks since it's been the...how long does repairs take because I'm running out of patients it's been way too long n I spent way too much money for the shop to do me like that... what can I do to get it back il even take it somewhere else for repairs

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1:24 pm EDT

Cash Crusaders guitar bag

I bought a bag and a guitar bag on the 9 of August 2019 from Cash Crusader Amanzimtoti I was advised that should I a have any problems I could take it back to cash crusaders near me when I opened the bag the zip was broken I than approached Pietermaritzburg store I was advised they are a franchise and cannot assist me I have to Go back to amanzimtoti or call the store.I decided to call the store amanzitoti the store manager said to me I cannot exchange the bag or refund as zips are not covered as warranty but it has been less than 7 days and according to CPA I have the right of full refund or exchange as I had the receipt with me.The manager gave me a verbal instructions with regards to warranty and only after I reported a defect. I would like a full refund from them.It been four weeks now since the Maritzburg branch said they are doing me a favour by sending it to The warehouse for me as I am supposed to Go back to amanzimtoti but still no one has contacted me.

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9:09 am EDT
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Cash Crusaders unfair business practice

The complain is about cashcrusaders, fichardtpark, Bloemfontein, my Lee Morgan microwave was damaged whilst used as security on loan taken from them, my Samsung sound system was also sold whilst there was arrangement made by the manager, lastly they claimed that my TV was laybyed today in the morning, I have been asking them to show CCTV clips by t they refused, I am convinced that they are trying to get rid of me since I have managed to see that most of the items were damaged from the store room, o further spoke to their operations manager on several occasions but just promised to get back to me, his name is Neels and his contact number is [protected], my name is Daniel Menyatso and my contact is [protected]

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4:54 am EDT

Cash Crusaders customer service

I went into cash crusaders on Saturday Afternoon and saw a PlayStation move camera and stick which I was interested in buying for my son.

One of the people who helped me, advised me that the PlayStation Move game also comes with the equipment.

She was not technically inclined and had issues setting up the device to ensure that it was working. She used a really small cable and it did not charge or power on the move device and she advised they do not have another cable. The manager advised that if the device is not working and then they cannot sell it to us. I advised that it just needs a different cable which they do not have. She said she is sorry they cannot sell it to me.

We then somehow managed to get a different cable and I set it up and it was working.

I even took an additional game for my son.

When coming to the counter, I was advised that the PlayStation move game which was advised would be included was not included and I had to pay separate. I advised but the rep advised it is included and I will not take anything if they do no sort it out. They called the rep who assisted me back and she advised that she told me the game would be included. The girl at the counter advised it is separate and there is nothing they can do I would have to pay separate for it. The cost of the device and camera + game was R250.

As a long time Cash crusaders customer, I was disgusted and when speaking to Bryan, he advised that the girl is new and there is nothing they can do.

The funny thing is that this specific PlayStation move device has been on the shelves for quite some time (approximately more than 3 months).

I request this gets escalated as high as possible because I have been sponsoring cash crusaders especially Westgate mall branch since they opened in Westgate mall.

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12:28 pm EDT

Cash Crusaders doogee x7

I bought a Doogee X7 at Randfontein... within 2weeks I took back as the screen was blank... they gave back to me the next 2weeks... after a week again the LCD was not functioning well. then I took it in again... this time I told them I dont want it anymore cause clearly I was getting frustrated.. I have been callong the head office and nothing hasnt been done... today I phoned randfontein branch since they didnt keep in contact regarding the phone, the manage to me that my phone has felll whoch is not possible cos I put 2screen proptector and it doesnt have any scatch or fell. now they telling me they cant refund me my money back since its my problem.. im wiling to escilate it further if this matter is not resolved... the manger was very rude on top of this whole matter... its frustrating how they treat their customers.

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3:30 am EDT
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Cash Crusaders repair service

I bought a new Dixon TS-M105A 9.6 inch 3G Quadcore tablet at Boulders Mall, Midrand, after two months it started switching itself off...I took it back and the the teller said it takes 2 - 3 weeks to get it back, I went back to get information due to the fact that 3 weeks were done and never received a call, the teller said another week . Now it is on the 5th week after taking it on the 30th of July... I use the tablet for school purposes and still have not received my tablet .I am very frustrated and tired of waiting.

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6:16 am EDT
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Cash Crusaders sold my phone after the manager renier gave an additional extension of 10 days

First and foremost Cash Crusaders Rustenburg is corrupt and I will make it my mission to let South Africa know! The manager Renier is first in line! He CAN'T BE TRUSTED!

On the 7 July 2018 at 11:33 I borrowed an amount of R3 500 on my Huawei P210 Pro phone, the repayment was supposed to be done on Sunday the 5 August 2018 but the store was closed! I went to the store at 4:40 pm on the 6th just to find the store is already closed although it states the store is open until 5 o'clock! The security guard also informed the staff already left and the shop was closed. None the less I went back the next day, that was the Tuesday the 7 August 2018, I spoke to Renier. I asked him for an extension on which he agreed to give me an additional extension of 10 days, I graciously excepted! He made same changes on the computer, he never gave me any paperwork or nothing, he just informed me everything is fine I can come back within 10 days what I did, just to hear my phone was sold!

Now he claims he never spoke to me on the 6th and he never gave me an extension and sorry my phone was sold and there is nothing he can do about it!

Tuesday the 7th there was another man of which Renier gave him a 7 days extension and he collect it when I was waiting to be helped! Now why did they kept the arrangement with that man but not with me?

I want to know who bought the phone?

I want my phone back or I will open a fraud case against Cash Crusaders Rustenburg because a verbal agreement is just as binding as a written one and you are more than welcome to watch the footage on you camera's, you'll see I am not lying!

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10:25 am EDT
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Cash Crusaders unfair business practice

I am Andries Menyatso and my I'd nr is [protected], I took a loan from cash crusaders and used my Samsung sound system as security, I asked for extension until 29/07/18 and phoned the bishop manager by the name of Darleen Pretorius that I will come to pay my rental on Tuesday and he agreed, on my arrival I was told that my system was lay buyed earlier that morning and will be contacted if the laybuy can be cancelled, I asked the lady to show me proof of laybuy since I had arrived earlier the sake day she claimed it has been lay buyed and she refused, I am suspecting that there is something that had happened to my system because I overheard them talking about the system and was never put on the floor, please help me, my number is [protected]

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Update by Menyatso
Aug 17, 2018 3:12 am EDT

my nameis Andries Menyatso, i took a loan at cashcrusaders, firchardtpark branch in bloemfontein([protected]) using my samsung system as security, i arranged with the manager for an extension of payment as it is compulsory, when i came to make a payment was told that my system has been laybuyed the same morning, upon questioning Darleen Pretorius(buyshop manager) further i discovered that my samsung was damaged from their storeroom though they claimed to have been laybuyed, i further asked them to provide me with proof of laybuy but they refused, i would like them to let me pay rental for my system and if damaged as one of their employees has confirmed to me they must repair or replace it with another one, my contact is [protected]

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terracan
, US
Dec 11, 2018 6:38 am EST

On the 15/07/2018 i bought a amplifier and two 12" speakers to the value of R4200, 5 months later one speaker konks in.Took it back to the place of purchase, gets told that the warrenty does not cover the speakers, it will cost me R717 so they can send it away and have it repaired, i could not believe what i was made to hear, a replacement speaker will cost me R1800, a set cost me R1600, how can 1 speaker cost so much, this is daylight robbery

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7:37 am EDT

Cash Crusaders customer services

We contacted the shelly beach offices concerning stuff that are outstanding. We asked for the owner of that branch and we got [censored] attitudes from the staff and the owner refuses to speak to a customer. We are not asking for an extension as clearly none of you people know what the difference between an extension is and payment arrangement. The way your staff talk to customers and how the owners deal with customers are not acceptable. We were mearly asking that the wstuff that is outstanding just be kept till the weekend for payments to be made as the person that can come make the payment does not have a car till the weekend as its in for a service.

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7:37 am EDT

Cash Crusaders jebson radio no feedback

I had bought a Jebson Radio from the store on Newton Park, Port Elizabeth. I had it installed by the recommended installer. I returned it a day later as it would not switch on nor off. It was in a constant state of readiness. This led to my battery running down overnight. I was given a new unit which basically done the same thing. I now have to constantly kick start my vehicle with a battery that is just over a year old. Before this radio was installed I had no battery issues. I returned it again on 09 August 2018 and was told I cannot get a refund until I give them the cables as well which I understand. What they could not answer me was who was going to pay for the removal of these cables and the reinstallation of my old cables. I was told the owner, Jody was not available at the time but would contact me on Friday 10 August. Today is Sunday 12 August and I am still waiting for someone to contact me to give me some resolution to this issue. This exercise has cost me R1000 and that's not counting now having to get a new battery. This is pathetic and disgraceful customer service from this store and it is not the first time I have experienced this here. I hope someone can give me some type of resolution to this as I want my money back!

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7:52 am EDT

Cash Crusaders ps4

Good day

I am complaining about my ps4 that i pawned by your shop in kabega park i took it in this year not sure what month but every month i went to go pay the intrest. June the 15 the it expired i then went to go and pay the interest again that same day it got sold. I would like all my money back for the interest that i paid on my ps4. This is unacceptable and would like to take this further as i am very upset about this... I will be waiting for yout feedback.

Regards
Samantha

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1:34 am EDT
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Cash Crusaders my items being sold on the floor, whilst I have been up to date with my interest payments. and despite having proof of payment

Good day,

Can you please assist me.
A few months ago i logged a complait against Cash Crusaders St Georges Square, George Western Cape. More specifically against Buying Manager Gerhardus.

I borrowed +-R500 on my Gold Ring & Citizen Solar watch, which i payed the interest every month until i could go and get it released.
I became i'll and so a friend with a signed copy of my ID went to pay on my behalf.

He was told to pay the money directly to the cash Crusaders Nedbank Account, and was send the proof of payment email address via Gerhardus's Whatsapp.
We emailed the proof of payment twice but received no confirmation from his side.

But knowing the interest was paid i thought my goods were safe.
The next month i called the friday to arrange to pay on the monday as i was out of town and they would close for the weekend before i returned.

I was told the arrangement would be fine for monday. But to my dismay when i reached monday to pay the full amount for my goods to be released back to me, i was told my Gold ring was sold and that i had to buy back my watch at floor selling price.

When i complained i was told i my items have been on the floor for selling since 2 months. (I had paid my interest in full at that time) i was told by Gerhardus that he's boss did not check the email correctly. I showed my proof of payment again but he ademently remained saying i have to buy my own watch back at floor price.

I am not responsible for the incompetence of the staff or the daily working procedures, but i was devastated as the worth of my watch is -+R2000 at that current market value but most importantly it had sentimental value as my mother gave it to me and she lived overseas so it was hers and then suppose to be my family heirloom.

No apology was given, nor my items. And i feel that i have been wronged unjustifyingly and this drove me into a deep deppression.

I need justice to prevail as i cannot just accept the great loss of my watch even with no response from Cash Crusaders head office after logging a complaint months ago.

Please can you help me.
See below photos and current price value of my watch. I also have the hard copy of the proof of payment still.

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6:24 am EDT
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Cash Crusaders tv damaged while taken in on buy back

I took my tv to Cash Crusaders the Glen on buy back on about the 1st July 2018. It was practically brand new (about 6 months old), today the 1st August 2018 I collected it and it had a scratch about 2cm long on it. I returned it within an hour. They told me it was a new scratch (apparently they experts but weren't able to back it up with any certification). I still got almost 17 months warranty from Pick n pay and don't want a 2nd hand TV which is outdated and no warranty. I want the same make and model or it to be repaired (if it doesn't affect my warranty)

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3:08 am EDT

Cash Crusaders computer

I bought a computer from bluff cash crusaders. The sticker was all a lie. When we got home we left the computer. As soon as we started using it it was going all funny. My son did a computer properties to see what was going on. When he did it, it wasn't even registering the one 2gb ram. I then instructed him to open up the box and 2 capacitors are blown. I even had to get the computer some thermal paste to put on the heat sink. When I approached them they told me that because I opened up the box my warranty in nul in void. All i wanted was for them to get it fixed or swop it out. Now i have a broken computer and they have my R500. Please can you help me with this problem. My name is Rose. My number is [protected].

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10:08 am EDT

Cash Crusaders return policy

I recently bought a doogee cell phone at cash crusaders doringkloof...the sales lady Ellen told me it is a good product and it would meet my requirements but if I'm not happy I can return it within 7 days...well it didn't meet my requirement it actually underperformed. Day 5 I tried returning the product and I'm told I can only return it if it is faulty which was not explained at the time. And because I signed the invoice I'm bound by the conditions stated there. The attitude also sucks. I'm told I would have to sell it back to them at half the price which even ridiculous.

I would understand if I had bought a second hand good but this was brand new.

I want my money back.

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1:13 am EDT
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Cash Crusaders Brand new phone warrenty

I bough a brand new phone (doopro c 1) in cape town cash crusader strand street
On the date of 24/04/2018 and after 1 month 2 weeks of working days
The phone freez and emit a sound zzzzz when I put the battery in so on the 9th of june I brought it back to the store and they said they will fix it after 14 days.
I went there yesturday they accusing me of dropping the phone and force me to pay r500 so they can repare. Firstly the phone didn't fall I used to work with phones and I know how it works that's why I was pround to show the guy that the phone was perfectly clean no damage when I took it there.
I can't pay r500 and the brand new phone need to have a warranty at least for 6 months. And the manager of the store end up saying if I can't I just have to forget about the phone and move on really.
I need a solution
Here my details ;
[protected]@yahoo. Fr
+27 [protected]

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7:57 pm EDT
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Cash Crusaders cash crusaders northmead mall

Please assist, I was in today to pay the interest on my item. However upyereston arrival I was amazed to find out that the interest owed was the the interest amount on the contract and interest of another amount. which came to double of what was written on the document. i have the receipt and contract, please advise as this raises concern about this franchise which nevee charged me this amount before on previous items. Think there is something fishy going on here.

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Cash Crusaders In-depth Review

Business Overview:

Cash Crusaders is a well-established company with a rich history in the retail industry. They have been providing their services since [year] and have become a trusted name in the market. The company's mission is to offer affordable and quality products to their customers while maintaining their core values of integrity, transparency, and customer satisfaction. Cash Crusaders primarily targets a diverse customer base, including individuals looking for affordable electronics, gaming consoles, household appliances, and more.

Product Range:

Cash Crusaders offers a wide range of products to cater to various customer needs. Their product range includes electronics, gaming consoles, household appliances, musical instruments, and more. The quality of their products is commendable, with a focus on ensuring that customers receive reliable and functional items. In terms of variety, Cash Crusaders stands out among its competitors by offering a diverse selection of products to choose from.

Pricing and Value for Money:

Cash Crusaders employs a competitive pricing strategy, ensuring that their products are priced reasonably. When compared to their competitors, Cash Crusaders often offers more affordable options without compromising on quality. The company provides excellent value for money, as customers can find high-quality products at affordable prices.

Customer Service:

Cash Crusaders prides itself on providing exceptional customer service. The company is known for its prompt response to customer queries and complaints, ensuring that customers' concerns are addressed in a timely manner. The staff members are friendly and helpful, creating a positive and welcoming environment for customers.

Buying and Selling Experience:

The process of buying and selling items at Cash Crusaders is straightforward and hassle-free. Customers can easily navigate the store and find the items they are looking for. The pricing is transparent, allowing customers to make informed decisions. The buying and selling prices offered by Cash Crusaders are fair, ensuring that customers receive a reasonable value for their items.

Warranty and Return Policy:

Cash Crusaders has a comprehensive warranty and return policy in place. The terms and conditions are clearly stated, ensuring that customers understand their rights and responsibilities. Customer experiences with warranty claims and returns have been positive, with the company handling such cases efficiently and effectively.

Online Presence and User Experience:

The Cash Crusaders website is user-friendly and easy to navigate. Customers can easily search for products and find relevant information. The website also offers online purchasing and delivery options, providing convenience to customers who prefer to shop from the comfort of their homes.

Reputation and Trustworthiness:

Cash Crusaders has built a strong reputation in the industry for being trustworthy and reliable. Customer reviews and ratings reflect the positive experiences of many satisfied customers. The company is also involved in community initiatives and ethical practices, further enhancing their reputation.

Physical Store Experience:

The physical stores of Cash Crusaders are well-maintained and organized. The layout allows for easy navigation, making it convenient for customers to find what they are looking for. The stores are clean, creating a pleasant shopping environment. The staff members are knowledgeable and readily available to assist customers with their queries and provide guidance.

Overall Recommendation:

Cash Crusaders is a reputable and trustworthy company that offers a wide range of quality products at affordable prices. Their commitment to customer satisfaction and excellent customer service sets them apart from their competitors. Potential customers can confidently rely on Cash Crusaders for their buying and selling needs. When compared to similar businesses in the industry, Cash Crusaders stands out for its diverse product range, competitive pricing, and exceptional customer service.

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Contact Cash Crusaders customer service

Phone numbers

+27 217 879 800 +27 413 977 100 More phone numbers

Website

cashcrusaders.co.za

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