Carrefour

Dear carrefour,
I came in the carrefour in bahrain city center on july26th friday @ 22:00hrs to do my groceries. And when I was checking my receipt I found out that there is bd2.830 (Dates assorted coa) was charge to me which I did not purchase. I went back to carrefour the next day and I went to customer service and ask for the manager on duty the next day on july 27th @ 11:00am to inform about my concern. I did not check my receipt because I know the carrefour is trusted and always accurate. I was approach by then by the manager and explain what is my concern. I gave the details and ask me to wait. Manager called the security to check the camera about the items which was I bought. The person in the customer service even handover me the phone to speak to security and inform him what the items that I did not even purchased. And how many time they ask me about it. I told them 100pecent that I did not took the dates assorted coa still insisted that I got it and the way they look at me that I was lying. Its not about the money matters here, it was about the honesty and principles. I did even ask the person in charge in customer service to show me the items. It took for more than 1 hour for him to show me the items and I told him I did not even touch that items and they can check the camera all over the carrefour.
I ask the manager again because the way they treated me was unacceptable and i’ve wait for so long. The second time there was manager who approach me and it is a different person. Why they are doing like that? I ask for manager and every time i’m asking different person was approaching me.
The second manager who approach me did not even greeted and give me a face. He spoke to the person who’s in charge on ask what is my concern I have to get his attention first. I’ts not right he can talk to me directly. He calls again the security to check the camera and that time they found out that the third item was 4pieces of lemon. And its “not dates assorted coa. So it means your security was playing on me! Why in the first place they did not see it. Their security was inconsistent. The manager was so rude instead of apologizing his talking to me in higher voice. He is telling me that it was only a mistake and it happens and he’s staff was human only. I don’t expect this answer from a manager especially from a well known chain supermarket. Again it’s not about the money, but the trust and loyalty of a customer!
Their service was so bad, they don't know how to treat people nicely and they doesn't care...!

Sincerely yours,
Myra garcia
Email: [protected]@yahoo.com

after bought the V-soy at payment counter, i redeem the free gift as stated at the product from customer service,
at first time, they give the wrong gift, after i telling the correct gift, they said no more free gift, then simply change to others gift. they offer several free gift which i don't really need it, finally they offer me the free gift for milo which was placed in the store, but they forgot where was the key, an ask me to wait for one hour for the other staff come.

they simply offer others gift, i can simply infer that, they always do this way.
and that is why when the customer redeem their free gift, they cannot get the original free gift.
i think the management for store need to be upgraded SERIOUSLY, to avoid such incident from occurring again.

I decided to buy Acer laptop from "www.ic4uae.com/" (carrefour webstore) because they were giving good offer too (Touchmate Tab 7"). but after receiving I came to know that the Tab was junk and not charging at all. I went to exchange it and the reply was no warranty for offers and treated bad way. actually I was not asking for warranty but a serviceable Tab, I bought the lap bcz they were advertising that offer. This is shame to carrefour UAE.
I am still waiting for them to respond me if they want to correct their bad.

I went to carrefour - Maadi city Center Cairo Egypt on wedesday ((Tuesday after mid- Night)) Jan. 8th 2012, at 12:45 am to buy a toilet's water heater, As my knowledge & my Experience that the store closes @ 1 am, but doors was still open that time for the store & my Family they told me by phone that they was inside the store & they were waiting me to buy the heater, the Security Man Named : Mohd Rasheed was shouting so loudly & he was dealing with me Un profetionally way at all ! & Another Security Man pushed me to write this complain to you Against him, who was dealing with me in extremely bad way & talked with me faulty speech & words, he stands front to me face to face without any space between him & I, Rude talks & Rude body Language, Also he was welling to Start. Body fighting, till other workers & Employees Security Men Super Visors came, took him away, he wasn't carrying any I.D & they told me he is new here, but that doesn't Allow him to deal with people & customers that way, One of sentences that he told me while shouting ((get out & i will show you)) what the hell is that ! He refused to tell me his name & his Super visor Named : Mohd Ahmed was talking kindly & profetionaly but he told me he doesn't know his name ! Also his Manager Esam Esma'eel who I want to do the needful against him Also, he spooked with me un-profetionally Also ! Talking Loudly & Shouting in my face, and he also told me that he doesn't know his name ! And while I was leaving the manager said to me ((Show to me what you are going to do)) ! OMG, if the Manager is talking & dealing to customers like that, so it's not strange for the security man that i don't know his name & they refused to tell me his name to be as a RUDE Act ! Is this the way to deal with customers . They Covering them together from being punished ! My Evidence and proofs are the Monitoring Cameras in the Store will show you a part of what happened & we were in the middle of carrefour store my Two sisters, No way that is the way, because I'm dealing with carrefoure in Another Countries & many carrefour stores they were not like that, they made me angry & feeling awful & i will not deal with that carrefour store again until the responsibles of what they did & said to be. Punished ! I told them I need a complain No. They told me customer service closed &
No body is here, so please do the needfull ASAP, they smell very bad not working seriously and a lot of joking and laughing between them
So i am requesting from Carrefour international to manage this complaint & reply to my e-mail or by calling me & send me a complain No. To follow up with this case, as this reflect it's image as I didn't saw that an international hypermarket has no complaint resolving center and they leave their customer with this very bad way of dealing this is not acceptable for an international hypermarket with good reputation outside my country, beside that there is a great problem with Egypt branches!

So please seeking your quick action to save the image and the good service all over the world except Egypt.

My Name is: Mohamed Ahmed AL-GhouL working as SuperVisor in ETISALAT in United Arab Of Emirates .
Mobile numbers : +2-010-[protected] - +2-012-[protected]
After 17th of Jan.2012 Please call me on this no.
U.A.E Mobile Number : +[protected]
E-mail address: m.el.ghool.[protected]@gmail.com

PS3 ordered for within 72 hour delivery commitment. 5 days later, 5 phone calls, no call back, no manager or 'in charge' comes to work until after midday, no information on order, Xmas day passes, no gift for child. Carrefour online is a big joke, so be very careful about spending your money with this online so called retailer. Order 29245

Dear Sir/Madam,
I purchased a Delsey Octopussy Suitcase two weeks back at Carrefour Deira City Centre for AED 249.
When they said this deal of the day and it will not be available anymore in Carrefour.
But to my surprise I found that the same was offered at AED 169 now.
This is a clear case of misleading the customer.
Please arrange to refund the amount of AED 80 and oblige.
I already wrote the same complaint on your website but no reply.

Thanks,
Murali Dorai

I bought 2 toys through the Brazilian Carrefour web store (http://www.carrefour.com.br/) on November 1st and the payment was confirmed on November 3rd (it means that they had already received my money) with promise to deliver them on November 11th, but until now (11/16) I did not receive them. The PO is number 1874162. This complain is to show to the Carrefour headquarters that something is wrong in its unit in Brazil because there are a lot of similar complains (more information can be found in the site www.reclameaqui.com.br, that is a similar site of compliantsboard but in Portuguese). I would like a solution for my case.

I purchased a digital cam from carefour 3 months back and it stopped functioning since a week
Since I was busy with my schedule I took some valued time of mine and reached carefour to send it for service. One of the service rep gave me a map of the service center and directed me without any accurate information. I drove to the service center and discovered the service center is closed.
I was so frustrated because I spend my money and time end of the day I dint find any result just because of the lack of information the staff gave me in carefour,
However I returned back to carefour to report it one of the manager, guess what, I was speaking to jailer not a customer service manager that's what I felt he was just a so called manager because he was so unprofessional he dint want to say his name nor he did not have a sorry on his conversation. I suppose he is an egyptian, instead of finding a solution for the complaint he says I should have called the service center,
My question is, if I should have known everything why do carefour pay for some idiots who does not know about the operation hours of their product service centers.
My humble request to carefour is to employ some professional candidates who knows the value of your customers and their time.
This would be my last visit to carefour and u can expect more as far u have some idiots in your company.

I went to carrefour - Maadi Center Cairo Egypt on Friday Sept 2nd at 1 pm to buy a kitchen machine the operators deals with me in extremely bad way
they smell very bad and not working seriously and a lot of joking and laughing between them
they put me for 45 mints transferring me from an operator to another each one say okay I will bring it within 5 min and disappear
I asked for the appliances supervisor then he answer me without any searching that this item is out of stock
to make myself sure that he doesn't want to help I asked him for an electric iron he say again out of stock
I went to the front disk customer service the employer name is Mostafa Mohammad abd-Allah he call the supervisor 3 times and I waited for 20 min without any response

So i am requesting from Carrefour international to manage this complaint as this reflect it's image as I didn't saw that an international hypermarket has no complaint resolving center and they leave their customer with this very bad way of dealing this is not acceptable for an international hypermarket with good reputation outside my country, beside that there is a great problem with Egypt branches!

So please seeking your quick action to save the image and the good service all over the world except Egypt.

My Name is: Dr. Abdelhamid Gaafar
Mobile number: 002-[protected]
E-mail address: [protected]@yahoo.com

Dear Carrefour,
please be informed that i bought a cooker on the 1st of August and the delivery maximum due date was on the 9th of August, receipt number is 9201701, the cooker was not received up to date, i contacted carrefour call center which was 16061 and i submitted complaint on the 9th and nothing done so i contacted again this number and i received a wired answer that they cant help me any more as they are outsourced company and their only role is to submit a complaint to the branch but follow up on the complaint to be solved they don't have authority to follow up and the only solution will be to go personally to the branch to check why they didn't took action to solve this problem.
I asked from the agent the branch number to contact them, he told me that he is not allowed to give me the branch number and if i tried to get the number and call them they will not answer so cut it short and go to the branch. And that's what happened i called on 02-[protected], 02-[protected], 02-[protected], 02-[protected] and 02-[protected] all those numbers was not answering.

So i am requesting from carrefour international to manage this complaint as this reflect it's image as i didn't saw that an international hypermarket has no complaint resolving center and they leave their customer with this very bad after sale service with call center that his role is just receiving calls with a sentence "Sorry i can't help no more" this is not acceptable for an international hypermarket with good reputation outside my country, beside, I took so many actions with Carrefour Qatar & their services were extra-ordinary so there is a great problem with Egypt branch!

So please seeking your quick action to save the image and the good service all over the world except Egypt.

My Name is: Dr. Ahmed Nour El-Din
Mobile number: 002-[protected] E-mail adress: dr.ahmed.[protected]@gmail.com

Dear Carrefour,
please be informed that i bought a washing machine, heater and cooker on the 4th of July and the delivery maximum due date was on the 11th of July, receipts numbers are as follow: 092385, 092384, 092386 i received the washer and the heater on the 5Th 0f July and the cooker was not received up to date the product code is WM WFT6-22R106-DWH 6k universal WHI, i contacted carrefour call center which was 16061 and i submitted complaint on the 10th and nothing done so i contacted again this number and i received a wired answer that they cant help me any more as they are outsourced company and their only role is to submit a complaint to the branch but follow up on the complaint to be solved they don't have authority to follow up and the only solution will be to go personally to the branch to check why they didn't took action to solve this problem.
I asked from the agent the branch number to contact them, he told me that he is not allowed to give me the branch number and if i tried to get the number and call them they will not answer so cut it short and go to the branch. And that's what happened i called on 02-[protected], 02-[protected], 02-[protected], 02-[protected] and 02-[protected] all those numbers was not answering.

So i am requesting from carrefour international to manage this complaint as this reflect it's image as i didn't saw that an international hypermarket has no complaint resolving center and they leave their customer with this very bad after sale service with call center that his role is just receiving calls with a sentence "Sorry i can't help no more" this is not acceptable for an international hypermarket with good reputation outside my country

So please seeking your quick action to save the image and the good service all over the world except egypt.

My Name is: Mohamed Taher ElBedawey
Mobile number: 002-[protected]

I live in madrid where the biggest supermarket chain is a french one named carrefour.
Their products like washing machines, computers, televisions, cameras etc come with instructions in many languages (sometimes as many as 13) except english. Considering that there a large number of brits in spain, I can only assume that carrefour does not want our business. So now if I can find an alternative supplier - I go there.

your supermarket are liars i have sent serval complaint forms now abd nothing has been done, your advertising is faulse you dont give deals you say, you promised us a cheque of 20 euro about 6 months ago for wasting our time filling out a customer service questionaire and still havent bothered to send it to us... but had the nerve to send another questionaire to fill out and once again promised a cheque, why would we waste our time on this when you dont give what you promise... i live in australia and NEVER our supermarkets would lie like you do.. we are never shopping here again and the prices are ridiculas! LIARS you better sort this out..

I think good reputation is important to great companies, including Carrefour. In fact, until today, I always respected the good products and services provided by Carrefour. But, I believe such a reputation is being ruined by some staffs of yours in China.

As usual, I got a ticket for free parking from the information center in Carrefour Store (CiYunSi Store, Beijing, China) after shopping, today (April 10, 2011). I handed that ticket to your staff (or someone hired by your local company to manage the parking. I don’t know.) at the exit of the park. But unfortunately, I could not find the IC card I received at the entry of the park. I told the staff I need to find the card in my car and that may take some minutes. So I requested her let me pass the bar so that I can find a place (within 10 meters and within her sight) so as to not block other cars. I think that request was not rude. But she told me I should pay RMB 50 (about USD 8) as a “deposit” (as far as I know, even for a new card of such type, it’s not above RMB 20 or even cheaper). Although I was unhappy with that, I paid for the “deposit”. Finally, I found the card in my car. But to my surprise, your staff refused to acknowledge she has received the ticket and required me to pay the fee for parking.

I was angry about that. But after minutes of argument, your staff began abusing with dirty words (including words describing female’s genital). My husband then came and pushed her. Then other staffs of yours (or someone hired by your local company) came but they showed no willing to condemn her behavior.

I cannot believe, even now, that thing could happen in Carrefour.

Unless I receive a formal and written apology, I will never go to Carrefour again and will tell everyone I know about that experience.

My contact, [protected]@gmail.com.

Please forgive me I will also post this message to your globe sites in addition to China.

Dear Carrefour,

I bought a refrigerator & a washing machine on Tuesday the 19th of October 2010, I was told that my staff will be delivered maximum by Monday the 25th of October 2010, Nothing arrived and I called Carrefour customer care to set a complain and I was given a new date for arrival by maximum Wednesday the 27th of October 2010, today is Thursday the 28th October 2010 and still not even a single phone call and when I called the customer care I was informed that in 24 hours someone will call to set a new date for my things arrival, please assist with this issue.

The details for Carrefour branch: Carrefour, Maadi, Cairo, Egypt
Code # of the things I bought: 0024507, 0024508
My details: Mohamed Sherif Amin El-Khoraiby, Tel#: +[protected]

Dear Sir/Madam

Today being the 28th October 2010, I am absolutely distraught and angry. I have been living in Suzhou China for just over 6 years and shopping at your store quite regularly. I usually spend between 4, 000 and 6, 000 yuan a month.
Today was the last straw;
Firstly, I was told that you don't have mayonnaise, salad dressing or cereal. After walking around for half an hour I found them.
Secondly, some of your milk, orange juice, and yogurt were out of date. When I told the attendants, they left it there and let other customers buy it. (because they don't check the date)
Thirdly, when I got to the checkout counter, I was told that I could not buy any of the plastic bags, because they didn't have any and that I had to spend 4.5 yuan instead of just .5 yuan. Now I had a lot of shopping, and to spend 9 yuan instead of 1 yuan, is just not cool. This is not about the money; it’s about the principal and being told what I had to do.
Lastly, I then went to the information counter to make a complaint, where the girl then told me that she could not do anything about it. I then asked for the manager. She called him and I think he got scared, because he did not want to come and talk to me.
I am a customer and expect to be treated with respect. To be treated in such a manner is unforgiveable.
I am expecting a quick response or I will be forced to take this matter further.
Regards
Dhyan White
[protected]@hotmail.com
Mob: [protected]

I purchased Nokia X2 from Carrefour Avenues Kuwait yesterday 22 Sept 2010 at 11:00 pm and once I reached home I opened the carton and inserted the simcard, it stopped reading sim card within an hour. It was already mid-night so I took the phone today 23 Sept 2010 after returning from the work. The customer service instead of replacing the faulty piece just collected the phone and gave service order and asked to call later to know my fate. This is a real pain as I had to take out time and pay for taxi and still wait for days and the mercy of customer service for no fault of mine.
I dont know if anybody should ever return to such sales center.

I recently sent a complain letter to carrefour marinopoulos supermarket (Greece) , it has been over a week now and they didn't even bother to write back. I had purchased 10 slices of deli turkey from their fresh cut cold cut section and was in shock to see how much I paid.. .3, 89 euro! That is ridicioules! I felt cause I was a foreigner that the locals think I would be to stupid to release that someone (From their employee) is taking a few more slices and even if that is not the case the price is way too much! Carrefour seems not to care for customer service since they didn't respond to my email. I am very disappointed that maor international companies have such irrilabile and dishonest employees in their supermarkets and in their offices in countries such as greece!

I have bought a vacuun cleaner few days ago from Carrefour at Amman/Jordan. The sales department assured upon purchase that I am entitled to replace the item orask for refund in a week's time from date of purchase. The machine for some reason didn't work properly and was shutting down every few minutes. I asked the customer care at carrefour to replace it, they simply refused, and denied that they made such a promise. I tried to contact the upper management of Carrefour in Amman but to no avail . Then I had to buy another vacuum cleaner from another dealer.
If anybody is interested to follow up this issue with me my contact details are:
ghassan.[protected]@gmail.com
Mobile: +[protected]

I hate carrefour, my baby is in deep injury when shopping cart was side-turn. i found the shopping cart only has 3 wheels. he lost 2 teeth, my wife and me must to hospital everyday and my heart is broken. when we back to carrefour, the carrefour let me write a letter to describe the process and take the picture for my baby. then they they give us a call and tell us they are power and we are little if we sue at the law.then they disappears. I am so angry, i know carrefour is hooligans，i want give them a chance to let them prove they are not. acturally, they are. yes, they always are. i do not need they pay for something. i just hate this company, i wish this company can close ASAP.