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Care.com / bad practices and service

1 TN, United States Review updated:

We were looking for a nanny to help out with our daughter so I signed up with Care.com and ran an ad. At first, things went well. We got some applicants and were in the process of scheduling interviews. Then one day, I went to sign in and couldn't. I sent a message to them and received a generic response stating that my account had been terminated. They had just taken money out of my account so it wasn't like I didn't pay for the service. I wrote them back and asked them to give me a reason and a refund. They wouldn't - only gave a regurgitation of their policy that states they can cancel your account at any time without warning. I really don't care what their 'policy' states. They took my money and then cancelled me for no reason. It also angers me that they don't even have a phone number listed anywhere so that I could talk to an actual person. It is just bad business.

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Comments

  • Pa
      13th of Aug, 2015
    0 Votes

    I put my resume on this site and have got over 6 scams . I get one every day, they put an ad, you answer and they mail you bad checks. I have all the phone number and text, and emails. I want my information deleted from your site.

  • Re
      17th of Aug, 2015
    0 Votes

    I joined Care.com after returning from overseas mission. I worked with at-risk children for seven years, and previously had been a nanny years ago for the same family for over nine years. Great references, clean background. Not one single response form many applications, and was told I had a better chance if i paid. Why would I pay premium for a service that does not provide even minimum.

  • Ja
      6th of Oct, 2015
    0 Votes

    I am sure glad I read this...I got 2 yesterday - I am waiting for the checks to come...hmm

  • Ha
      17th of Jan, 2016
    0 Votes

    Care.Com is a horrible site
    they will delete you for absolutely no reason
    then won't tell you why! i feel something very illegal is going on here, so beware! ! I will never use them again and will warn anybody and everybody. .DON'T use this site! !

  • Ka
      24th of Mar, 2016
    0 Votes

    Be careful. I attempted to downgrade my twice to downgrade my account and was shocked in reviewing my year end financial information to learn that they had continued to bill me quarterly without my permission. This company is not to be trusted.

  • Br
      21st of May, 2016
    0 Votes

    I worked for Ted from Minnesota and never got paid. Beware!!

  • Be
      13th of Jun, 2016
    0 Votes

    Another scam. Here is what was sent to me via text message:
    Hello my name is Sandra from Care.com, your service as a caregiver for a friend 62 year old sweet mom is required, kindly email my boss at [protected]@o

    They didn't even take the time to complete the email address. The phone number this was sent from is 402- 387 - 3056

  • Br
      22nd of Aug, 2016
    0 Votes

    I worked a job but never got paid

  • 50
      27th of Jun, 2017
    0 Votes

    I paid for a background check, and the information they posted was inaccurate. Background was clear, but DMV record stated "no record found". I called DMV and they said I was clearly on record. Who would hire someone for errands who has is not found with a valid license? No one! I requested my money be refunded, but they won't reply to anything. Care. Com is a total scam! STAY AWAY!

  • 11
      31st of Jul, 2017
    0 Votes

    Mine is a little different although
    I had 3 families with same thing offering $4.00 for childcare
    I was appalled and disgusted. Told care. Com they don't care
    My issue was I had a review from a woman I never met or worked for and care.com
    Would not take it down and it of course affected my chance of getting another nanny gig so out of frustration I closed my account
    Not sure how she has any right to say that when we never met.

  • Am
      28th of Aug, 2017
    0 Votes

    Care.com does illegal background checks I have a very common name I am in nursing program with no criminal record and they
    Suspended my account after getting great reviews from client s on there for years. In the area I live just at local pharmacy another person with my name and same date of birth and same neighborhood. They need do more thorough checks I have a level 2 background with the state of Florida fingerprint scanned.

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