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Captain D's
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www.captainds.com
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1.4 603 Reviews

Captain D's Complaints Summary

60 Resolved
542 Unresolved
Our verdict: With Captain D's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Captain D's reviews & complaints 603

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12:37 am EST

Captain D's employees have nasty attitudes and are lazy

Nasty, inconsiderate, unprofessional most absent - minded employees working on the front counter at captain d's at the newnan location. When you walk into that store you are so overwhelmed by the smell of weed and all those rude [censor] employees that work your front counter. What makes matters worse is your manager monica encourages the employees to act this way. They thank that they can talk to me any way that want. Well you picked the right one. You need to do something about it now this is the 4th time i've had to complain. Fix this problem

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6:56 am EST

Captain D's two 2 piece fish dinners one with corn, 4 kids meals

I went to the captain D's on 165 south in Monroe La they gave me some old greasy fish my nothing of my order was right and there service was horrible the manager had a nasty attitude as well they made me never ever want to eat at another Captain D's restaurant ever again . I really want to sue captain D's I could have gotten sick off that food as well as my pregnant sister and my kids. You can reach me at [protected] my name is shanika rucks she Gave me some of my money back not all of it I went a lot money captain D's

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5:29 pm EST

Captain D's cashier person/drive thru

This makes the second time that my order was either not correct or i didnt receive my complete order. I ordered through the drive thru two fish piece meals and a funnel cake for a desert. After i got my order i asked if i received everything and the lady told me yes. So i drove off and when i got home, I didn't have my funnel cake, nor did i have any hush puppies in either of my dinners. i called the lady back and she said she forgot to put them in my bag. She told me to drive back up to get the rest of my order. WHAT! i told her i already ate my dinner and basically VERY disappointed in Captain D's. The store # 3333 and their phone number is [protected]. There address on on Veteran's Memorial in St. Charles, MO. I am so aggravated with your company. The first time this happened to me. i decided i wasnt going back to Captain D's. then i thought about it later and decided to try it again and give another chance. Well I did try it again and WHAM! Not just one order but both orders got messed up and not complete. I am seriously about ready to contact the better business bureau with that Company. I would like my money returned to me OR some free dinners for my HORRIBLE experiences. THANK YOU! my address is
Debbie Slack
933 St. Charles Ave.
St. Charles, MO 63301

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1:07 pm EST
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Captain D's manager hung the phone up on me

I was in your store on Dixie Hwy in Louisville Ky. I called because my rice was hard. The manager said it couldn't be because they always check the meals and allow the customer to check as well. I wasn't asked to check the meal. After I made my comment he hung the phone up on me. I have not been back since. It is sad when a manager decides to hang up on a customer because he can't handle a complaint!

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9:04 pm EST
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Captain D's the food

I ordered the sampler. Everything was stale, breadstick was hard. I didn't eat it. No one should ever serve anybody food that's not fresh. I haven't eaten all day. And I picked Captain D's to satisfy my hunger just to be disappointed. I went to bed hungry and upset. I have attached the food for you to judge and see if you would eat this. I want a refund or a fresh order made.

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4:42 pm EST
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Captain D's the way I was treated by the cook/manager

On 01/10/2018 I entered your restaurant located on Buenavista Rd, Columbus Ga. at 5:00PM EST, to make good on an order that was incomplete on 12/38/2017. The young lady at the counter was very nice and respectful. She informed the cook/ manager that I was there to make good on an order that was incomplete on 12/28/2017. The receipt was kind of hard to read due to the needing to be replaced at the time of the original purchase. The manager stated in a very degrading tone that this receipt is not our store. He then tossed the receipt into the garbage. I looked at him in disbelief and then ask if he knew which store it was from. He then retreaved it from the garbage and looked at it close and said that it was from the Macon Rd store in Columbus GA. The reason I went to Captain D's on Buenavista Rd is because that was where I thought my daughter picked the order up from on 12/28/2017. The cashier then returned the receipt to me after he through it to her. I did call the Macon Rd store and they did conferm have my name on their book for an incorrect order. At the time I was so upset and decided that it was not that important after being treated like that. I am a retired manager after 31 years from a major company her in Columbus GA, and I have been nor sent any of my team members to training that would validate the way this youn man acted today. It was so bad that I was embarrassed for him due to other customers being present.

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10:38 pm EST
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Captain D's my meal was horror and disguises

I went to captain d on 1/07/18 and order #0165 carry out. The waiter name was Palarius. I order a chicken meal with okra and fries also a 6 free pups. My okra was not done the fries was not cook they was soft and chicken was hard and the pups was burn. The meal was very awful. I spent $6.89 for my meal at Captain D locate at 1141 Forestdale Blvd. The restaurant phone number is [protected]. I will not return. I do hope this is enough information to the best of my knowledge.Thank You Very Much!

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Update by Jeanetta English
Jan 08, 2018 9:51 pm EST

I had the chicken dinner with fries and okra and a free of pups. My chicken was hard the okra was not done and the fries was not cook all the way the free order of pups was hard and burn. Order# 0165 Carry Out the time was 17:09 on 1/07/18 The person that wait on me he name is Palarius. The phone number is [protected]. The store number is 3314

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5:50 pm EST

Captain D's service?

I received a birthday coupon for a choice of 2 meals, when I tried to chose one of the meals at the only Captain D's in my area, 725 N Battlefield Blvd, Chesapeake, VA 23320. They refuse to accept the coupon. What good is it to send the free birthday coupon if you can't use it. If I am unable to use it then you need to remove my name. the email it was sent to was [protected]@cox.net.

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7:14 am EST

Captain D's verbal abuse & abuse of power

I worked at Captain D's owned by Nstars a Franchise owner. It's located in Surfside South Carolina. Scott Smith and Natasha Smith are the owners and general Managers at that store. They are rude, they yell at staff they show favoritism and they fire anyone that makes the smallest mistake. Scott Smith is a liar and a real [censor]. Scott Smith curses at staff and he changes schedule and dont call and tell you. He wants you to work a lot of over time when he needs you to but cuts our time when he wants to. Scott Smith is a bad leader and don't know how to run a store. They don't even speak to you some days, they just walk right by you.

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7:41 pm EST

Captain D's 3pcs meal

Captain D's is one of my favorite restaurants. I went to the drive thru and purchased a 3pcs fish cooked country style. The meal in which I received was enough fish tin make one full sized peice of fish. So I returned back to establishment to see if I could get some bigger size pieces of fish. The cashier at the window took my plate back and said ok. Then a male cashier came behind her explaining to me that the fish comes cut small so there would be no way for me to get bigger pieces. I say ok well I would like a refund then. I sat at the window for about five minutes for them to issue me a refund, meanwhile not once did the manager come to the the entire time I sat there. This is not the first problem that I have had with this location and needless to say I will not return to this location ever again. I always have a problem whenever I patronize this locations whether is my order being incorrect or the customer service.

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pobarjenkins
Minneapolis, US
Dec 31, 2017 5:00 am EST
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Their three pieces of fish does not necessarily mean three fish. It typically mean three pieces of one fish. What resolution were you looking for?

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7:08 am EST

Captain D's ethical & sexual harassment misconduct

My fiancé worked at captain d's in surfside on 17 south bypass store # 364306. It's near that steak n shake and dennys. My fiancée was there from the the grand opening and then became a manager then a assistant general manager. The whole time the owner scott smith was always talking crap about his in laws the reel owners cause he is just a puppet and has little power. The little power he have he be making racist comments about the black staff and he was always making sexual comments to my fiancée. Like dude was hella bold and would grab her butt and promise her she going all the way to the top. His wife tasha she don't do nothing but complain and be rude to staff and support scott when he treat the staff wrong. I heard scott was making sexual moves on other staff also. The owners fired my fiancée but let a sexual predator like scott still run there business. We thinking about filing sexual harassment lawsuit against scott smith. Dude is a pervert. Captain ds 118 loyola drive myrtle beach sc... Store 364306.

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T. Brooks
, US
Dec 29, 2017 9:54 am EST
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We are a family-owned business that owns & operates the Myrtle Beach, (Surfside), Captain D's seafood restaurant as a franchisee of Captain D's.
We care about our employees and would never tolerate the type of behavior alleged by Mr. Trainor in his complaint. We talk with our employees on a regular basis and have not received any similar complaints from any of our other employees. We terminated the employment of Mr. Trainor's fiance for reasons we will not discuss here. Only after that termination, did we hear about her allegations and, then, only through this website. Her allegations have no basis in fact and, if necessary, we will resolve them in the appropriate forum.

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A
6:28 am EST

Captain D's I lost my job

I lost my job the gm Nick Perry fired me but didn't tell me I had to hear threw other guest specialist I have worked for captain D's since 2014 and I have never had a gm that is disrespectful and Nick Perry I just don't see how he is still employed he treat his crew like prisoner s talk any way and I work with pride for captain D's to get fired right before Christmas and I feel this is not right something need to be done I will keep pushing this untill something happen I can be reached at my email [protected]@gmail.com thank you.

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11:36 am EST

Captain D's managers and employees drinking alcohol on the job

Keywanda Weaver and Ruben are both managers at Captain D's and both are allowing the employees to drink alcohol while working this location is Covington Ga Hwy 278 but in this Video this is Keywanda Weaver a nite manager drinking a alcoholic beverage this has been ongoing I know this because I was an employee. I bought the drinks and gave to the manager and employees

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Sulphur7
, US
Dec 19, 2017 1:06 pm EST

Why didn't you contact HR?

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Venessa HisOnIy Queen
, US
Dec 21, 2017 1:46 pm EST
Replying to comment of Sulphur7

I kind of made it up because they fired me. Lol. It was fun, no harm done. To be honest it was me that was drinking on the job and that got fired for it

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9:00 pm EST
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Captain D's service

We stopped at Captain D's in Saint Albans West Virginia. As soon as we entered the store there was a lady in the kitchen, turned out to be the manager and we were trying to be nice and kid around with her and she gave us a horrible look and again mid mid meal when we ask the question about our food she was very Kurt and rude of her comment. Her name was Tina. Other people who were eating in there overheard our conversation and made the comment that she is always like that . We love Captain D's but I will not go back to that store again . Uncalled for.

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Update by Jon Bloss
Dec 16, 2017 9:03 pm EST

Please address this ASAP

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3:45 pm EST
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Captain D's franchise owner/general manager

The Captain D's at 118 Loyola Drive
Surfside SC. Store # 364306. The Franchise Owner/General Manager is rude, not professional and I over heard him cursing at his staff and throwing things in the kitchen on one occasion maybe a month ago. The store used to be fast when making food and food was hot. Recently we wait almost 15-17 minutes for a simple order of fish and fries. The staff has changed so much since u remember and it's going down the drain. Reminding me of how bad the store smelled for months because of a bathroom issue. I'm recommending to all my construction worker buddies that we eat elsewhere.

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8:18 pm EST

Captain D's product

On Dec.10, 2017 we went thru the drive thru at your captain d's in Smyrna, Tn store #3654 ticket#0224. Ordered 3 sampler meals and a kids meal of popcorn shrimp the meal was cold and the samplers were cold as well and looked like they were left over. The breading was hard as a rock and green beans were ice cold. The hush puppies were hard and cold. I usually get captain d's at least once a month or more but will not any longer.

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2:41 pm EST

Captain D's customer service

The Concord NC location was an absolute 🌉🌃 nightmare to say the very least!They refused to give my 77 year old mother a senior citizen discount, charged us $20.42 for two southern style 🎏 fish plates.!My mother ordered a senior coffee and water the cashier brought her a small tea and then told her she didn't charge her for the coffee she ordered.We requested a second time to the cook she said that will be $1.99! Needless to say they simply wouldn't bring my 77 year old mother her coffee under any circumstances😒😬! You'd honestly thought she was trying to get a golden cup of coffee!Then the cook came out with the wrong order of 🐟🐡🐠 fish and argued with me about what I had ordered. Then brought my order out and slammed it on our table!😩😨😬😱😳 I couldn't eat it it was hard as a rock you could have knocked a WWE wrestler out with it! I became so deathly ill inside the restaurant I wanted to hurl!My 77 year old mother was hurting so severely in her heart I thought I was going to have to call 911!They went completely out of Way's to be nice to thier other customers it was unreal IMO I think they were racist because they treated everyone else with respect and dignity! honestly in 44 year's of Life or my mom's 77 year's of Life have we ever been THAT DISRESPECTED OR DEGRATED !We felt like third class Titanic Passengers and after that God awful experience I experienced today I literally wanted to be Jack Dawson 😨😩😳😭!I'm praying 🙌 for these ladies safety because if they treat any other humans like the 2 piece's of 💩they honestly treated us like the out won't be as good 😨😩We visit Captain D's two plus time's per week and getting treated like Lil 🐶🐕🐩 wasn't what I expected to happen on this December 12, 2017, It's normally the gentleman cook who treats me like 💩 believe it or not he was actually nice and pleasant and treated me like a human today .They could all take notes 🎵🎶 from Norma at the Monroe NC location!She goes completely out of her way to accommodate us and treat us with the dignity and respect we must deserve! She's always smiling asking us how we are and even brings our food to us!Now this precious * 👼* makes you feel welcomed !The worker's @ the Concord NC location could take a few tips off her!You couldn't pay me a billion dollars 💸💰💲to step foot in Concords location ever again as it most definitely left a bad tatse in my mouth!

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7:00 am EST

Captain D's overall experience

Me an my wife pulled into captain Ds in Seneca SC around 8pm on December 11 2017 the parking lot was empty an dark we thought it was closed. We went to the door an they we open we was the only customers there 1st thing as my wife order she did not Wat she wanted to order she decides on popcorn shrimp she ask the cashier how the cold slaw was with a frown looking face told my wife I don't know I don't eat here we started to leave then will I was in the dinning area an was get condiments for our food an was approached by an employee complaining about him an his girlfriends break up never have Mets the man as I sat down waiting on our food I noticed the rips in the booths an messed up tables but the place was some what clean after getting our food we noticed a man entered the building after a few minutes he an the manager was arguing apparently they got his order wrong an since he didn't have a receipt the wouldn't do anything the costumer left cousin well the manager for some reason felt the need to try to push the panic button an notify the police well the other employees put the place on lock down in fear of the man coming back with a gun with the employee yelling an all the talk about a man coming back with a gun it upset my wife to the point she was shaking an upset we gathered our things an left without finishing our food my wife threw up most of the way home an the 21 dollars I spent on the meal was a waste the unprofessional actions the employees did with the complaining customer an the Way they acted while waiting on police to come upset an scared her that we want eat at that captain Ds again an I dare not go back an complained in fear of having the police called on me

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pobarjenkins
Minneapolis, US
Dec 12, 2017 12:47 pm EST
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Your complaint is almost impossible to read due to your grammar and spelling. Please consider using periods in the future.

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10:38 pm EST

Captain D's 10 pc value pack + 4 fries + 4 corn + 2 pc catfish

Good evening,

To whom it may concern, my name is Christopher McDowell and I'm writing this letter to address the unfortunate and infuriating experience I had at one of your establishments . The location I'm referencing is at 2626 Princess Ann Street Fredericksburg, VA 22401 . My intended purpose is to receive compensation for the unsatisfactory, unpleasant service I received .

I'm typically a man of very few words, however after the traumatic, unsavory meal I couldnt consume I feel it's not only absolutely necessary to be reimbursed but I thought I share my thoughts on this particular space your company is inhabiting .

After another restless day for myself as a technician and father I didn't want to burden my expectant wife with cooking dinner so we decided to go out to eat with the family . From many glances, (the street view and parking lot) it appeared as though the drive thru had a long wait line so I proceeded to personally walk-in enter your restaurant . Initially the off putting smell of your establishment never occurred to me that it maybe an issue with sanitation because your "specialty" is seafood . However, after attempting to consume a bite of your hush puppies I discovered a hair embedded in the batter of one . As far as the fish was concerned, it tasted as if the integrity of the fish as a whole was compromised by the foul smell in the air when entering the restaurant . It seemed as though the fish might've been battered and fried in the restroom .

As a loyal, yet unsatisfied customer I feel wronged, and disrespected for our meals not only being mishandled but unsafe to eat . As one of many, I work very hard for every nickel, penny, and dime I make so yes I am worried about where my money goes . To reiterate my intent, I feel my request is more than fair, opposed to me speaking about it openly and inconsiderably writing a review that can be detrimental to your business .

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Update by Christopher McD
Dec 12, 2017 11:02 am EST

Business owner should not only value their title and power but also the responsibilities that come along with it . Businesses should take accountability for negative experiences someone may have seeing as their target is everyday people whether right, wrong, or indifferent . Not only is it the season to give but I should be receiving whatever I deem necessary . Because the common saying is the customer is always right .

Update by Christopher McD
Dec 12, 2017 10:29 am EST

Why retreat back to a public place to act as a tyrant and possibly engage in an altercation ? I'm not a trouble maker I didn't even realize this was a public forum . When I googled means of gaining compensation or closure for our experience this was the only site that gave me any personal information to contact someone to talk to directly .

Update by Christopher McD
Dec 12, 2017 10:25 am EST

clearly someone is having a bad day, I clearly stated the meal was unsavory . maybe you can't afford a dictionary because the definition of unsavory means it's not edible . therefore meaning we didn't eat the food . you should also mind your manners and think before you even speak to another person like this ever again . i believe people that have nothing nice to say should just keep their mouth shut .

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pobarjenkins
Minneapolis, US
Dec 12, 2017 12:59 pm EST
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"Not only is it the season to give but I should be receiving whatever I deem necessary . Because the common saying is the customer is always right."

If you've ever worked in customer service then you would know the customer is definitely not always right. You are entitled to a replacement or refund and nothing else. Where is your "giving" spirit? You seem to only want to argue with those who disagree with you. Wouldn't the season warrant "hey I disagree with you but thanks for commenting?"

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Sulphur7
, US
Dec 12, 2017 3:49 am EST

Why didn't you return the food for a replacement or speak to a manager? Instead, you write a negative review on a complaint site, which is exactly what you stated in your letter you preferred not to have to do.

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Author of the review
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Christopher McD
, US
Dec 12, 2017 10:58 am EST
Replying to comment of Sulphur7

If someone mishandled your food in the first place would you bother to ask for a "replacement" ?

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pobarjenkins
Minneapolis, US
Dec 12, 2017 12:53 pm EST
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Did you ask for a refund then?

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Sulphur7
, US
Dec 13, 2017 4:44 am EST

If it smelled as badly as you described, I would not have ordered to being with. But since you did, your choices at the time were: ask for a replacement or a refund. You can still contact corporate and request a refund. You may or may not get it. You should, if you still have your receipt. You also have the option of contacting the local health department to voice your concerns about sanitation.

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Sulphur7
, US
Dec 13, 2017 4:44 am EST
Replying to comment of Sulphur7

*begin*

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pobarjenkins
Minneapolis, US
Dec 12, 2017 1:30 am EST
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I understand why you're upset, but it seems a little odd that you consider this experience traumatic. That being said, did you ask to speak to a manager while you were there? Have you called the restaurant or their corporate office?

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Author of the review
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Christopher McD
, US
Dec 12, 2017 10:56 am EST

I'm confused as to how you could possibly understand yet question the validity of my statement . I did not dine at the establishment . I simply went inside, got in line, and took the food to go . I'm from Illinois, and there they have a restaurant chain called Portillos . Portillos makes more money than any other fast food chain that has way more locations . It's a guaranteed fine dining experience that equally costly as Captain D's yet I have not 1 complaint .

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pobarjenkins
Minneapolis, US
Dec 12, 2017 12:52 pm EST
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The fact that another restaurant exists that is better (there are probably hundreds of better restaurants) has nothing to do with your complaint. Additionally, nowhere did I question the validity of your statement, just the degree to which it affected you. Have you called the store or returned to complain? They likely will not see your complaint here.

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8:55 pm EST

Captain D's 14 piece family meal, extra hush puppies, funnel cake sticks

I went through the drive through around 8p.m on December 10, 2017 and ordered the 14 piece family meal, extra hush puppies, and funnel cake sticks. When I got home to eat it, my food was cold, hard, and old. I literally live 4 minutes away from the Enterprise Alabama location. My food tasted like old grease. I called to speak to the manager, who was very rude, she replied "i just dropped the fish but I don't know about everything else" which I knew was a lie because I eat there frequently enough to know how the fish and fries should taste. I am not satisfied at all with my experience. I was neither refunded or offered fresh food so basically all of my money went down the drain as well as the food. I will not be returning to that location

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Captain D's In-depth Review

Website Design and User Experience: The Captain D's website is well-designed and user-friendly. The layout is clean and easy to navigate, making it simple to find the information you need. The site also loads quickly, ensuring a smooth browsing experience.

Menu Variety and Quality: Captain D's offers a wide variety of menu options, ranging from classic seafood dishes to healthier alternatives. The quality of the food is consistently excellent, with fresh ingredients and flavorful seasonings.

Pricing and Value for Money: The prices at Captain D's are reasonable and offer great value for money. The portion sizes are generous, ensuring you get a satisfying meal without breaking the bank.

Customer Service and Staff Friendliness: The customer service at Captain D's is top-notch. The staff is friendly, attentive, and always willing to go the extra mile to ensure a pleasant dining experience. They are knowledgeable about the menu and happy to answer any questions.

Cleanliness and Ambiance of the Restaurant: The restaurant is always clean and well-maintained. The ambiance is relaxed and inviting, making it a comfortable place to enjoy a meal with friends or family.

Speed and Efficiency of Service: The service at Captain D's is fast and efficient. Orders are taken promptly, and the food is prepared and served in a timely manner. This is especially important for those looking for a quick meal during a busy day.

Dietary Options and Special Requirements: Captain D's offers a range of dietary options to cater to various needs. They have gluten-free and vegetarian options, ensuring that everyone can find something delicious to enjoy.

Online Ordering and Delivery Services: Captain D's provides convenient online ordering and delivery services. The website is easy to use, allowing you to place your order with just a few clicks. The delivery service is reliable and ensures that your food arrives fresh and on time.

Loyalty Programs and Discounts: Captain D's offers loyalty programs and discounts for regular customers. These programs allow you to earn rewards and receive special offers, making your dining experience even more enjoyable.

Overall Dining Experience and Recommendation: Overall, dining at Captain D's is a fantastic experience. The combination of delicious food, friendly staff, and a comfortable atmosphere makes it a great choice for seafood lovers. I highly recommend giving it a try!

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Captain D's contacts

Phone number

+1 (615) 391-5461

Website

www.captainds.com

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