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[Resolved] Capital Resorts Group / timeshare misrepresenting sales practices - not disclosing relevant information

1 Biloxi, MS, United States Review updated:
Contact information:

We purchased a package from Capital Resorts on February 17, 2017. On March 16, 2017 we were advised that the “services” we purchased were different than we were lead to believe during the in-person seminar. We feel that we were scammed and purposely mislead to believe our contract with the charter membership, was more than what it actually was. The only reason we bought into the time share was because of the 12 weeks or charter membership, that we could use. We were lead to believe that we got 12 weeks a year to use. The presentation of the charter member or 12 weeks was that when we went outside of capital resorts, we would have to pay fees. We firmly believed that we got 12 weeks to use within capital resorts each year that did not include any additional fees.
These misleading sales practices should be changed. It is wrong for organizations like Capital Resorts Group to make services appear different than what they actually are. Had we been made aware that the 12 weeks could only be used outside of the Capital Resorts Group and that there would be fees for each week, we would not have purchased into the timeshare.
I have requested Capital Resorts to cancel my contract and they tell me that it is past the time and I signed the paperwork. Capital Resorts needs to disclose information that is relevant to the consumer making a decision prior to the completion of a contract.
I have been told that this type of thing is very common with time-share companies and they put little phrases in the contract to "protect" the company instead of the consumer. I have been told that they also use independent sales people so that the company is not liable for what the sales person said.

Resolution statement

Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

Capital Resorts Group Customer Care's Response, May 12, 2017

Thank you for reaching out to us concerning Capital Resorts, we appreciate your feedback as we are continuously trying to improve our services. We would like to address all of the issues raised as our goal at Capital Resorts is to provide an exceptional experience and product to all of our owners and guests. We do have several ways to reach us; phone, chat, and email:
*phone is 844-777-2582
*website for chat, capitalresortsgroup.com
*email is contactus@capitalresortsgroup.com
Thank You,
Capital Resorts

Vi
Apr 10, 2017
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Comments

Ka
  5th of Jun, 2017
Agree Disagree 0 Votes

We are in the same situation. Working to dispute with our bank. If we are not able to recoup our funds that way, we will seek a lawyer.

Ye
  16th of Jan, 2018
Agree Disagree 0 Votes

Same here. Utter misrepresentation. All promises turn out to be exaggeration or outright false. So far cannot get management attention. Owners service lead us in circles. We are planning to complain to Florida, South Carolina and Federal AG (cross boarders), if we cannot get management attention We also will try to get our money back, so I do not think it is easy or possible. Feeling duped is not happy feeling.

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