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Capital One / exstintion

1 United States

I talked to capital one auto loan that I have a car loan through. I asked for a extinction they said I am eligible. They had me sign a paper which I did. They said I had to pay a 35 dollar fee. I said I would call back last week to pay which I did call back, the agent said don't worry about it. But then they took out my pymt. I talked a agent today sept 16th they said oh you didn't pay the fee, plus your not eligible. I am having surgeries is why I asked for help in the first place. Everytime I call they are Ruid I got hung up on by a supervisor today. I am so sick of the way I get treated by them. I wish somebody would call me that is over the supervisors that are over the agents.

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