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Burlington Coat Factory Direct
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1.3 267 Reviews

Burlington Coat Factory Direct Complaints Summary

22 Resolved
245 Unresolved
Our verdict: If considering services from Burlington Coat Factory Direct with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burlington Coat Factory Direct reviews & complaints 267

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4:11 pm EDT
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Burlington Coat Factory Direct even item exchange

On September 28, 2016, I received a 15% off in store coupon for Friends and Family. The store was the recently opened store at 7761 Winchester Rd., Memphis, TN.
I made a purchase of one item for $16.99, which was discounted to $15.77. I inadvertently picked up the wrong size. The next day I went back to make an even exchange for the same price. I was told by the cashier that I would have to pay the difference of $2.55 more because the sale was off. I do know there should have been and override option. Was there any reason for this action? Please explain this policy, this will let me know if shopping at Burlington is something I want to continue.

Ms Laverne D. Johnson
[protected]

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Update by Laverne D. Johnson
Sep 30, 2016 4:14 pm EDT

Would like a response within 7 days.

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8:41 am EDT

Burlington Coat Factory Direct returns

I purchased a product from the burlington store in cleveland, oh. I kept the receipt because i wasn't sure if it was going to work for me. Turns out it did not. They would not except the return because i did not have the original packageing. It did not say i had to have the original packageing on the receipt. I will not shop at burlington again and i will make sure that i get the word out about this unfair treatment.

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8:41 pm EDT
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Burlington Coat Factory Direct return policy/ most unprofessional customer service

I went to return an item today that I bought for my kid, a lady with an accent was the one assisting me. I returned stuff to other store such as Ross, Walmart..., it's the first time I heard that I cannot get refund back to my account which I initially paid with and the only refund will be cash, I am very very disappointed of how the conversation was handled by this cashier, she made it sounds very personal. And was saying that" I didn't believed her" when a talked to her manager. This person needs to be educated about customer service and that when a person talk to the manager it's not about her but because they need and deserve explanation as customers. Totally unprofessional . Burlington needs to educate their employees about what customer service means otherwise people jut like me will never ever want to shop there again! And need to make it clear of how your money as customer will be refunded. Awful experience in this store if there is negative point to I will give the max-----

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4:41 pm EST

Burlington Coat Factory Direct front end management

02-19-2016 Today I visited Burlington Coat Factory in Henderson, NV. I found everything I wanted and I went and stood in line. I was in line for about 20 minutes. While I was standing there waiting the front end person was scanning peoples items while they were waiting in line. She bypassed me and I assume maybe she saw I had a gift card in my hand. Finally, when it, s my turn I proceed to the register and the nice young man rings up my order. He tells me the price I have exact change included the gift card. I'm getting ready for my receipt and he tells me there is something wrong. He calls the same woman that was scanning items while I was in line and she comes over and says that they can't finish my transaction because the gift card area has been down awhile and it still was not up. I asked her when it might be back up and she said maybe 30 minutes and I could wait. I understand things happen but waiting 20 minutes in line I feel she should have said something to warn the people in line that the gift card area was down. when I left there was about 15-20 people in line waiting. I think again she should have told the people of the possibility of the gifts cards not working at this time. I don't usually complaint but I feel Like I wasted an hour and a half in your store and could not purchase.
my email is [protected]@aol.com

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3:35 pm EST

Burlington Coat Factory Direct charge wrong items

I was yesterday Att this store, they have new sistems to scan your items before you go to the register. They give you to me wrong card they charge me 102$ if my total is only 21$ we no put attention right away I pay the total when I check my total I told the cashier that's not my total she told me the guy give you to me wrong card she call store Mananger, this ladie told me we need wait to tomorrow cause the security need check the cameras to make sure what's going on. I call you Today they told me same we need wait to tomorrow cause they no have security in the store to check the cameras. Really if you stole 1$ to them they call you the police right away. So what's this store try to do? Stolen costumer money with this new sistems?

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Merlin Slocumb  
Merlin Slocumb  
, US
Feb 11, 2016 12:12 am EST
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OKLAHOMA CITY, OKLAHOMA -- I ordered a car seat with an extra base. The base did not have the same name as what we ordered. We ordered a Snugride 35 we got a Snugride Classic Connect 30/35 LX. This is a Graco item and per Graco they are one and the same. I just want to know how I'm supposed to know they are one and the same, if the name has been changed then someone should update it on the website. I also had contacted them via email to check mailing status and I never got a response back. This was my first and last time ordering from them.

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2:39 pm EST
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Burlington Coat Factory Direct web service. store online.

Worst Service Ever. Worst Online Store Experience.
I cant believe when i receive an email today, 8 days after I placed an order in the Burlington Coat Factory web store of a gift for a baby shower of a friend happening this Saturday. I even called the store to confirm they order and they confirmed delivery time.
The email say they sorry. I am never coming back to this store online. Terrible, terrible. I am very disappointed.

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6:01 pm EST
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Burlington Coat Factory Direct layaway

I laid away about 20 items on August 31st...I picked up that layaway a month later at the Elizabeth NJ store without noticing that the best items were missing, , . a coat & a very nice white top, I take pictures of all of my layaways..So I thought the items were in my layaway I picked up on Nov 17th, which is layaway [protected]..I have several layaways so when I picked up one a month ago I asked the cashier to see if my items were in this layaway, , I showed her my picture of the layaway & she went into the back to check & came back & said yes the items were there, This case was brought to the attention of the manager yesterday & she & the cashier did not seem to care, I dont know if a employee stole my items, gave them to another customer or made a mistake & did not attach everything together.I've tried adding the picture to my complaint & each time the computer jams.

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4:51 pm EST
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Burlington Coat Factory Direct burlington coat factory sucks

I have had a truly HORRENDOUS experience with the Virginia Beach store! If I could give negative stars, I would. I ordered a nursery dresser almost a month before my baby was due. They told me that it would take 6-12 weeks to come in, so I was prepared to not have anywhere to put baby clothes for a while. However, when the 12th week finally rolled around and I still hadn't heard from the store, I called to ask about it. The first response I got was, "It's here. We called you a month ago, but your phone wasn't working." I haven't had any problems with receiving calls or messages on my phone. Whatever. I asked how big the box was so that I could make sure it would fit in one of our vehicles to pick it up. Fifteen minutes later, the woman gets back on the phone to say that they can't find it, and they will call me back. I ask how they're going to call me back considering they had problems calling me in the first place, so she tells me to call if they haven't called back by 2PM. Surprisingly, the manager did call by 2PM, but explained that another woman ordered the same dresser 3 weeks after I ordered mine, and they sold it to her. (So they completely made up the fact that they had called me a month earlier and my phone wasn't working!) He offered a 25% discount, but said they didn't know when the other dresser would arrive. I thanked him for the discount, but clarified it shouldn't take any longer than another 3 weeks since they should have ordered a 2nd dresser when the other woman ordered hers, and he said that was correct. Well, now we're at a total of 15 weeks, and there is still no dresser and no projected time frame. The manager claims that he can't give me any more of a discount because 25% is the max. I ordered this dresser almost an entire month before my baby was born, and I will literally be off maternity leave by the time this dresser arrives, IF it even arrives! The Amish could have made a dresser faster! And it's not like it's coming already assembled, either! What kind of a company doesn't even get a manifest for their orders to be able to tell me if it's even coming? This is ridiculous on so many levels. BEWARE! Go elsewhere for all of your buying needs. I will certainly never order from Burlington Coat Factory again, and I'm thinking about just disputing my down-payment with my credit card and buying a dresser from Amazon or Wayfair. Either place would have one to me within a week!

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7:36 pm EST

Burlington Coat Factory Direct rude racist employees (against white people) and rude unprofessional manager

On January 20th, 2015 my husband and myself decided to give the Burlington store one more chance after being totally displeased from previous experiences from shopping at that store. We were sorry we gave them another chance! What a poorly run store! The employees, who were mainly african american and hispanic were on a power trip with their rude attitudes toward me and my husband. When I complained to the manager, also Hispanic his demeanor was basically as if to say "we don't care!" We are definitely never shopping there ever again!

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4:54 pm EST
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Burlington Coat Factory Direct layaway

I PUT MY SON AND GRAND DAUGHTER XMAS SHOES IN LAYAWAY AND KEPT PAYING ON IT. I WENT TO GET LAYAWAY OUT IT WAS NOT THEIR. I CERTAINLY WAS NOT TOLD THAT RIGHT OFF HAND. I WAS THEIR 30 MINUTES WAITING ON MY ;AYAWAY, THEY BROUGHT ME A LAYAWAY AND IT WAS NOT MINE. AFTER 40 MINUTES PAST I ASKED FOR MANAGER, BUT WHEN SHE CALLED FOR A MANAGER SHE NEVER CAME, ME AND ONE OTHER LADY WAS THE ONLY PEOPLE IN LINE Y I WAS IN THIS STORE SO LONG BECAUSE OF THE NONE CARING BEHAVIOR OF THE EMPLOYEE WHO LEFT ME IN LAYAWAY AND LEFT HER CASH REGISTER. IN LATER ASK SOMEONE ELSE TO CALL MANAGER SHE LATER CAME, LATER CAME DIDNT NO WHAT TO DO . I JUST SAID GIVE ME MY MONEY BACK AND LAYAWAY. I AM SO PISSED BECAUSE MY SON TRIED ON ALL THOSE SHOES AND REALLY WANTED THEM . I FELT SO BAD WHEN I HAD TO TELL HIM WHAT HAPPEN. I WANT THAT STORE TO AT LEAST PAY FOR THEIR UN PROFFESSIONAL ATTITUDE AND THEIR CARELESSNESS. THE MANAGER DID NOT TAKE CARE OF ME THE CUSTOMER AS SHE SHOULD I LIVE IN A DIFFERENT CITY NO WHERE NEAR THIS BURLINGTON (GAS) AND I REALLY HATE HATE I HAD NO CONTROL NOR CAN DO ANYTHING BOUT MY SON AND MY DISAPPOINTMENT. THIS IS THE SECOND TIME THIS HAS HAPPEN TO ME

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2:48 pm EDT
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Burlington Coat Factory Direct rudeness

On two separate occasions, a large (approx. 6' 4", 230 lbs.) female clerk at the register behaved in a bullying and rude way towards me at the register.
i believe it was both times that i dealt with her, i would slowly and politely reach for the receipt from the sale to place it in my bag and she instructed me as if I were a private in the Army or something and she was a drill sergeant, that I was not to reach towards the register. "They have cameras on you!" she warned. Mind you i was not reaching into the drawer but only reaching for a slip of relatively worthless register tape.
She behaves at least towards me as if I should be very afraid of her and scowls at me every time I have seen her.
This may be racially motivated towards me as I am white and she is African American or it may be that she thinks I am a gay male due to my purchased items... whatever the reason, i feel intimidated and mistreated as a cash paying customer.
If i were there to steal I would certainly not do it at the point of sale from in front of her and several others. I see no excuse for her rude bullying manner.

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woughter
Big Flats, US
Nov 13, 2013 7:29 pm EST

I have bought 3 pairs of shoes from here and within a month the tore out and ripped. I also got my son wind pants and they tore in 4 places after wearing them 3 times. I will not buy this stuff there again.

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11:24 am EDT
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Burlington Coat Factory Direct returns

Dear Sir/Madam,
I am writing to express my strong dissatisfaction and disappointment with your store's return policy and lack of proper advertising of the policy on your receipts. I purchased 2 watches last december of 2012 priced at $19.99 each and i needed to return them last week as the the person i was going to gift them to is deceased. I clearly understood that i wouldn't be getting a refund back on my credit card as it is past the 30 days, however i expected to receive store credit in the amount i paid, as that is what is stated on your receipt. Instead, the associate gave me $20 in store credit and not $40 and stated that she could only give me what the current price of the watches are because it is past 60 days. I would understand that would be the regulation if i didn't have the receipt or if the tags were not attached, but i had everything, receipt and tags and the watches were still attached to the box never taken out. My complaint is that no where on the receipt does it state after 60 days of purchase i would only receive current price. It only says after 60 days of purchase you would receive store credit. Stores like Ross and Marshall's clearly state their fair return policies where you would receive full refund in form of payment received within 30 days and after 30 days so long as you have the receipt would be returned in store credit with amount you paid. ONLY if there was no receipt they would return store credit with current price value.
I am thoroughly disgusted and appalled with your attempt to steal customer's money by not clearly stating your return policy on your receipts. I am not going to accept or let this matter go. Your approach is very deceitful and negligent and i would like to know what you are going to do about this.
I expect a substantial refund in the remainder of what i paid in the form of store credit. If i have to take matters further i shall, and i should warn you that social media alone will spread this complaint virally.

Yours faithfully,
May

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7:49 pm EST
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Burlington Coat Factory Direct this store location is a disgrace.

On a recent visit to the Minneapolis area, I popped into the Burlington store on Highway 100 South, to pick up a few items quickly.
It was the worst experience that I have ever had at any of the Burlington locations.
The store was a complete wreck - new items thrown on the floor. Merchandise stacked in carts and pushed in corners, including several blocking the fire exit doors (camera phone pictures will be forwarded to the local fire marshal). The floors were filthy. The shelves were dirty.
And the store employees looked like vagrants. There were three near the toy department using all types of profanity. They looked at me and continued cursing as if I was not even there. Also, throughout the entire store all of the employees, except the cashiers were either having cell phone conversations on their phones or texting.
This store is a disgrace. The employees there are a disgrace. And the management at that location is a disgrace.
I plan on telling everyone I can reach about this, and I will be posting photos and video as well.

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5:42 pm EDT
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Burlington Coat Factory Direct defective luggage

Bought Guess luggage. Went on a trip to Florida a few days later. Returned from Florida one week later with multiple tears on the luggage. Brought the luggage back to Burlington Coat Factory and told them the luggage was used for the designed purpose as luggage. The luggage is defective and I want to exchange it. Not only did they refuse to exchange the luggage but they laughed at me as I walked out the door. I will never purchase anything again from Burlington Coat Factory especially the one at 13739 Hgwy 183 N Austin, TX Store Manager is Wayne H.

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nsqfdn
Jackson, US
Jun 10, 2012 5:54 pm EDT

Ok I will.

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4:06 pm EST
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Burlington Coat Factory Direct rude in store customer service

Hello, my complaint is towards Burlinton's Coat Factory "inhumane" employees/staff. I have been shopping in this store for many years, and it will be my last, due to rudeness and an "inhumane" act towards myself, my family and one that I witnessed towards a young couple. On so forth to my story, my family and I had shopped in the store earlier and left to shop around the other stores, as the mall was closing we walked towards Burlington Coat Factory once again to go to our car because we had parked it right in front of the store's parking lot. The "Manager" and another employee told us that we couldn't go in anymore due to security purposes that only allowed them to let people out (of course, I thought) but not in anymore. I beg them to please let us go in to get to our car because I had to take my small children out in the freezing temperature as we would have to go around the whole mall just to get to our car when it was just parked right in front of their store. I had my newborn, my 2year old and my 6 year old whom's Asthmatic and they would still not let us go back in to get to our car. Here's my biggest anger towards the store's "supposedly" not letting people back in policy, as I was begging to the store's "Manager" and another employee some other customers left the store but turned around and asked if they could still go back inside to go to their car which the other employee immediately said "oh yeah, of course" I felt very upset and asked the manager why would they let those people go in but not us, as we also had been customers earlier? Her "dumb" response was "they were just in here" I asked " what is the difference? If they had already gotten out of the store just like us!". So where does their "not letting people go back into the store policy" go into effect? I believe, Store Policies should be equal towards everyone. Another incident right around the same time was of a young couple that had left their car keys cars inside the store and were also "begging" to let them back in to look for them, as they knew the spot were they might have left them. The "Manager" of course said no, she asked the young couple to leave their name and phone number and she would call them if their keys were found! The young couple then exclaimed " hello, I need my keys to go back home!" the "Manager" said, "well it's not our fault that you lost them" I was like "wow" how rude and stupid for her to reply back to them like that. I ask that Burlinton Coat Factory be equal to everybody. By the way, my kids got a cold due to the long walk around the mall in the freezing temperature.

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Update by Millyjg
Nov 07, 2011 5:57 am EST

Peter Brockman and icu2, in the first place I ask you for a little more respect as I would never call a person ignorant if I have not met them in person. What gives you the right to call me ignorant and irresponsible when you do not know if my kids were wearing a jacket or not! Ignorance if those whom don't ask questions, did you ask me if my kids were wearing jackets or not? For your information, the reason that we were at Burlington Coat Factory was to donate the store many jackets for their annual coat drive, the reason that I did not mentioned it in my complaint it's because I'm not the type of person whom mentiones those types of things. But if I purchased from them and donated many coats they could at least have the politeness to let us in. Peter Brockman what gives you the right to call me a failure as a parent?! When the failure may be yourself for not having respect towards people as you don't know one bit of what type of a person I am with my kids. icu2 I know that colds are not caught by the weather as I'm "germafobe" myself, colds are also caught by people whose immune system is weakened by the cold weather such as asthma sufferers like my children. Thank you both though for your opinions towards my complaint. Have a great week to come, GOD bless your family and I hope you guys never go through that ordeal or get stranded in cold weather wishing to take cover in some place warm.

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5:30 pm EDT
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Burlington Coat Factory Direct burlington is a racist & degenerate company

I'm a good manager, I work at the Branch in Augusta GA. I've witnessed other managers & some employees violating company policies, and when I informed the new District Managers- Migel & Barren, they cursed at me & used racial slurs, threatened me with physical violence, and told me that I was fired! Burlington Coat Factory a store were lousy managers & staff have created an hostile environment, I don't even feel safe enough to just go and get my check.. There Corporate Headquraters are full of incompetant women who show up to work late, stay on the phone for hours, and fail to properly do anything about customer & employee concerns.. The issues that have been allowed to take place by Racist & Feminist Managers; Migel, Sylvia, & Barren: Managers & some employees (Jennifer, Cal, Tyrell, Kevin) being rude & verbally abusive to customers, ditching work (leaving early before their shift ends), leaving other good employees to take up extra work loads & do their jobs as well, insulting/verbally rude to employees in front of customers, locking employees in the store & forcing them to work past their scheduled work shift (Barren), lying & falsly accusing good employees of cash shortages (Migel), allowing employees to use each others cash register without permission (Sylvia), stealing time- often coming into work when not scheduled and clocking in, not properly training new employees & taking too long to put new employees on work schedule, Migel committing sexual harrassment, other managers harrassing good employees threatening them & punishing them, for what bad employees (who have been there longer) have done, and treating military soldiers who shop there- with no respect, and refusing military discounts for our soldiers!
THIS IS A HORRIBLE COMPANY TO WORK FOR, AND THEY TREAT MOST OF THEIR CUSTOMERS & GOOD MANAGERS/EMPLOYEES -LIKE CRAP, MY ADVICE TO PEOPLE, IS TO NOT SHOP OR WORK FOR BURLINGTON COAT FACTORY!

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Update by Lt. Frank "The Tank" Beckles
Oct 18, 2011 5:33 pm EDT

PROOF THAT THIS IS A RACIST COMPANY:
Burlington Coat Factory Stop Selling Racist Merchandise ...
Burlington Coat Factory Stop Selling Racist Merchandise! Petition, hosted at PetitionOnline.com
www.petitiononline.com/burlcoat/petition.html -

Racist postings at Burlington coat factory
I was shocked on Friday when I was buying my babies coat to see discriminatory signs at each check out that read VALUED CUSTOMERS please be aware of an ...
newyork.craigslist.org/mnh/rnr/[protected].html

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Angrywomanandhow
Brooklyn, US
Mar 12, 2012 6:44 pm EDT
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they are also corrupt. In New Jersey, they are in collaboration with local police and judges to make money on fines. They accused my husband of trying to steal a $10 wallet--that he was actually trying to purchase--when he spent over $300 on coats and sweaters. The checkout girl shoved it in the bag without ringing it up. At the door when the alarm went off, my husband calmly explained, "oh, she must have forgotten to ring that up before putting it in the bag." The security guards actually handcuffed my husband and booked him, gave him a hearing date. When he returned one month later, he expected the judge to share his indignation--why in the name of God would my husband jeopardize his career and reputation, after spending $300 for clothing, on a lousy $10 wallet? The judge however, would hear none of it, he rambled on about Burlington's "outstanding reputation, " and how they would never falsely accuse anyone, and fined my husband $300--for "DISTURBING THE PEACE." Number one, my husband never raised his voice, number two, the only reason they booked him on that ridiculous charge is because they could not proove he was trying to steal something, which clearly he would never do, and so it was based on their word against his that he "disturbed the peace." It's outrageous, and apparently this is how the town makes some of their money.

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Ex-Augustan Yankee boy
623 Cottage Grove, US
Feb 04, 2012 5:11 am EST

Pretty much almost anywhere in Augusta they have no concept of federal laws regarding conduct.

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Burlington Coat Factory Direct another racist department store

Burlington Coat Factory HAS NO RESPECT FOR OUR SOLDIERS! They Refuse to give Military Discounts!
This place is horrible. The coats are no at great prices, This Dept. store is overpriced! The staff and managers, often mistreat & are rude to their customers, and customers are forced to wait in line for hours!
Using Profanity and being rude to me as a customer, and firing black male employees for no reason, they often use racial slurs, and false accusations against customers returning merchandise. Migel & Barren are the worst managers, I have ever known, allowing female employees to steal, leave work early, and fight at the store, instead of firing these women, they harrass and wrongfully mistreat their best male employees & customers!

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GoldOpals Opals
Karcultaby, AU
Oct 17, 2011 6:38 am EDT
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Get over it

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Mrknowitall
Philadelphia, US
Oct 16, 2011 10:35 pm EDT

Everyone in the armed forces volunteered for the job. Getting a discount is not part of the job. Those who cry about it are usually someone who joined the service because they are to incompetent to do anything else.

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Burlington Coat Factory Direct mistreating good emplyees & customers

Burlington Coat Factory has tons of customer & employee Complaints, Reviews: mostly discrimination against men. Overpriced Clothing, Damaged/Worn out Shoes & False Accusations against good customers who return or lay away merchandise! ... (64, 000 Complaints & lawsuits) Racism in Hiring/Firing processes at Burlington Coat Factory...This place is horrible. The coats are no at great prices, This Dept. store is overpriced! The staff and managers, often mistreat & are rude to their customers, and customers are forced to wait in line for hours!
Using Profanity and being rude to me as a customer, and firing black male employees for no reason, they often use racial slurs, and false accusations against customers returning merchandise. Migel & Barren are the worst managers, I have ever known, allowing female employees to steal, leave work early, and fight at the store, instead of firing these women, they harrass and wrongfully mistreat their best male employees & customers!

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Burlington Coat Factory Direct terrible customer service

I stopped by Burlington before going to work to pick up some sweaters. I figured that since it was mid- day the crowds would be small and lines would be shorter. I was wrong on both counts. My problem wasn't the amount of people shopping it was the amount of employees that were working versus the amount that were standing around talking. There was only one line open but at least 6 employees randomly walking around the store. I left my purchase at the counter and walked out. I passed the mall and several other stores to shop at Burlington and they repaid me with a lack of customer concern or customer service.

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11:35 pm EDT
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Burlington Coat Factory Direct poor manager service

Hello, my name is Jay Wilkerson my email is: [protected]@yahoo.com

Dear Sir or Mam,

Several customers were in line @ your Dublin, California store waiting for service their was only one register open at 3:p.m. so the line exceeded at least six customers. I Jay Wilkerson was the first one in line waiting patiently, and so was the other loyal returning Burlington Coat factory customers like myself. Leetha the manager at the Dublin location let a lady walk ahead of the customers in line who waiting very patiently in line. When I questioned the manager Leetha about it Leetha replied I am the manager and this lady was their first. Yet everyone in line knew this was not true, when several people asked to speak to the manager Leetha said she was the manager, and that she had the final say. When the other customer behind me asked leetha for her full name, and who was above her Leetha replied their was no one above her to complain to. Please do something about this matter, their was no need for Leetha the manager to snowball this the way she did, if she was overwhelmed she could of took a break instead of yelling, and refusing good customer service to loyal customer. Thank you for your time
BEST REGUARDS
JAY WILKERSON

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Update by JAY WILKERSON
Jun 13, 2011 11:40 pm EDT

their is just bad customer service at Burlington Coat Factory for no reason at all

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