Burlington Coat Factory Direct

I laid away about 20 items on August 31st...I picked up that layaway a month later at the Elizabeth NJ store without noticing that the best items were missing, , . a coat & a very nice white top, I take pictures of all of my layaways..So I thought the items were in my layaway I picked up on Nov 17th, which is layaway [protected]..I have several layaways so when I picked up one a month ago I asked the cashier to see if my items were in this layaway, , I showed her my picture of the layaway & she went into the back to check & came back & said yes the items were there, This case was brought to the attention of the manager yesterday & she & the cashier did not seem to care, I dont know if a employee stole my items, gave them to another customer or made a mistake & did not attach everything together.I've tried adding the picture to my complaint & each time the computer jams.