Burger King’s earns a 1.2-star rating from 23 reviews and 4593 complaints, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
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the way customer service should not be handled
To Whom it may concern,
After four visits to the drive through at the Burger King in Colorado Springs on Powers, I had enough of my order missing things or not receiving everything I had ordered and payed for. I contacted the manger on duty when I arrived home on Dec. 31,2006. His name was Dan. I explained what had happened with my orders that week and how upset I was that yet again I arrived home to find another drive through order missing items that I had payed for. Dan's response was to compensate may next entire order at the Powers Burger King. This afternoon I returned to the Powers Burger King to receive my compensated meal. When I went into the store I was greated by an older tall black manger named Smoky, I told him the situation that had occurred and ordered . Smoky was displeased about the compensation and replied by quoting a Mel Gibson movie with Joe Pesci were Joe Pesci had commented that ,"They screw you in the drive through!" Smoky said,"We'll you know what Joe Pesci said about the drive through and that when I return to this particular Burger King drive through I should check my order before leaving." Smoky also made comments to the other employees about people being on his list and they should remind him to talk to Dan about compensating the entire order,which Smoky was not happy about doing. This was not only embarrassing but degrading as well. This is not the way customer service should be handled. I will not be returning to this Burger King and am very very upset over the horrible way I was treated! I've been in the restaurant business for 14 years and would have been terminated if I spoke to a customer this way. I did not take his references in a joking manner, nor were they given in a joking manner.
Sincerely a loyal Burger King Customer
Nicole M. Smith
20 minutes to get a to go order prepared correctly!
I went to the BK on Grindstone in Columbia Missouri at 1230 December 13th. I clearly stated I wanted the Triple Whopper Sandwich only, side salad with ranch, Whopper with cheese meal large sized, and a BK big fish sandwich. I clearly stated I wanted it to go. I also clearly stated I wanted the fish in its own bag. When my order came, it was presented to me on a dine in tray. I stated I had ordered it to go. It was then presented to me with two bags. In one bag was the salad alone, in the other bag was my fries, triple whopper and single whopper with a mystery sandwich that was not fish, which was supposed to be in it's own bag. I was told I hadn't ordered fish, so I paid some more money, and waited for my fish, which was then presented to me, then wait while they removed the mystery sandwich and had to get help to open the cash register to give me my money back for the mystery sandwich which I had apparently been charged for. All in all, it took over 20 minutes to get a to go order prepared correctly, and by then the fries and sandwiches were cold.
You probably confused them with your large order! It happens you know.. :/
I ordered a Whopper with no onion or tomato, a medium Coke, and a BK Garden salad with grilled chicken, no tomatoes and with Ranch dressing. The girl taking the order was perfectly sweet and competent, and the order was exactly the way I wanted it. The Coke was perfect, the sandwich was piping HOT and Delicious! The salad was amazing! I thought it compared to many sit-down restaurants. The service was extremely fast. It was a PERFECT visit. I had been having "one of those days" and it amazed me how much something so simple as an easy and pleasant fast food venture could pick up my day.
nasty food and service!
My pregnant daughter and three grandchildren went to store #13761 (Chrystal City, MO) today. She was treated extremely rudely. When she returned home with our dinner, my fish sandwich was spoiled and had slimy lettuce and you could tell it had been recooked. My grandchildren could not eat their meals either. Nasty, slimy burgers and cold fries. I want restitution and an apology from the employees and manager at that Burger King! I also want my money back as the food was not edible but garbage. I feel that this is really getting out of hand. Poor service, nasty spoiled and cold food. I have tried to Email BK, but to no avail. Perhaps someone reading this can contact them... I am unable to do so. I should sue them for a couple of million dollars... Maybe then they would shape up. This store should be shut down. Oh and by the way, I took one bite of the twice cooked/reheated slimy fish sandwich and I threw it up. Someone help please.
JJW in DeSoto, MO.
Well, If you want something to happen just STOP going tell your friends tell everyone what happened when you were there everyone will STOP going to Burger King and The end . Simple as that . And that's just nasty with the hair ugh that's why you don't ###ing hire 10 year old's to work in fast food .. First time i went there i almost threw up looking at it . I was afraid to ask to make it again but obviously you never know if they would spit in it . *Rolls eyes*
What are you going to sue them for? Giving you food that you didn't want to eat? You cannot sue someone just because you feel like it. I would understand if this food caused you or your family harm, but throwing up one time doesn't warrant you millions of dollars. You sue people for compensation for damages, which there are clearly none in this case.
Call imformation for Burger king Regional office numbers
I went to BK #13242 Tolley Road, Summerville SC. Every time I go there it takes 15 minutes to get something in the drive thru. If you go in it takes even loner. The only reason why I went again is because my daughter wanted an IDOG. (a toy). I stood in line behind a lady who obviously had been waiting for sometime. It took them 5 more minutes to assist her. The customer wanted a $100 give card. The girl did not know how to do it! The manager took 3 minutes to find the card and then proceeded to do the card, the girl did not even watch to learn how to do it. Then when it came time for payment, the girl couldn't even run the debit card because her nails were so long. I told my daughter NEVER ask me to come to BK again. The girl heard this and became offended. She finished with the customer who bought the generous gift card and did not even say Thank You, come again. I was so pissed off. Then when it was my turn she just stood there looking at me. Did not acknowledge me, just stared at me. I said are you not going to say how can I help you? She just stood there. So I ordered my daughters kid meal so she could get the toy. Then I said to the girl that her customer service sucked and I could not believe that you did not even thank the lady for buying the gift card. I said it so loud everyone ( all africian american) stopped and watch. The manager came came out, she could not talk she had lost her voice. I told her what she did and that girl sat there and continued to yell at me telling me not to treat her like I am her mother and tell me how to do my job. I told the manager what she did and the girl just walked away from her register. So the manager proceeded to take my order and apologized the best she could in her cracking voice. I asked her for the girls name and store # so I can report her. But by the sounds of it, it does not do any good. I will not go to another BK in any state. I am even going to write to McDonald's and suggest that they improve there customer service and offer Flammed Burgers that BK does. Because, that is the only reason why I go to BK. Everything else you can get anywhere. They say in the south the blacks still have an attitude about slavery. Well, not for nothing, they need to get over it. They have their freedom and they should be thankful. Now they are just work slaves to making a living like everyone else in the world. If you do not work, you do not have a home or food or other things. There is no such things as a free lunch! It does not matter what your ethnic background is, it is your work ethics. You get out of it what you put into.
Unfortunately, these people a victims of circumstance. They have no drive to do better or right. I honestly cannot wait for the "Jefferson's" era, when computers and robots replace all the work force.
On Nov. 21 2008 at 6:40 PM I entered the establishment of Burger King Store#9918 in Newport News, Virginia. My receipt number is 170 with Rachel R Cash on my receipt the time is 6:50 PM.
I purchase a Junior Whopper and a small Strawberry Milkshake. The wait time was now 10 minutes and the restaurant was clearly short staffed with 1 person on the drive through, 1 guy preparing food and another one walking around and the Manager preparing the food. On the register was a young man who had asked several customers ahead of me the general greeting: may I take your order-to go or for here, well by 6:50 PM as he was processing orders and taking money he came back to the register and stood at the register and said nothing to me, so I gave my order and I moved down.
The customer behind me had placed an order for 2 or 3 whopper juniors and then as I continued to stand there, the second customer placed a order for a large strawberry milkshake and a order of fries.The guy on the register again processed orders and gave the customer behind me his order and then gave the third customer his large strawberry milkshake and fries and then by now it is 7 PM. All the people that were behind me was gone with the exception of the third customer who was standing with me. I approached the counter and the guy brought both our orders at the same time. I asked if I could have a fry for having to wait so long.
He looked at the receipt and then looked at the clock and said you only waited 10 minutes just like everyone else. Now if that were the case then why was I still there after 3 orders had been taken and processed and two of the customers had already left? I let him know that the one customer received his large strawberry milkshake before me and I had ordered a small one and he stated the guy only ordered fries and I said and a large strawberry milkshake. I told him that the guy after me ordered 3 whopper juniors and he told me that they were short staffed and there was nothing he could do about it and started to walk away. The tone and attitude that followed was unreal. I asked for the Manager and then he barked loudly, SHE IS BUSY and I told you there is nothing I could do. He never asked the Manager to come to the counter-by now none of the employees was doing any work. I asked for my money back and he loudly said NO!
I said except me and then he asked if I wanted a fry and I said no and I again asked for the Manager to come to the front and then he leaned over the fry bin where the supervisor was laughing with the other 2 employees and remarking he is hot, he is mad and he loud and very confrontational and told her to give him the key so he could get into the drawer because she wants her money because it took too long and then he remarked it is only 2 dollars and change and he opened the drawer and basically threw the $2.85 at me and said BYE. Then he asked if anyone wanted some free food. I walked out to avoid having the police called because I feel that the unnecessary tone, rudeness and pure unprofessionalism that he displayed only valid that he should not be working in a place like that-you don't talk to a adult like that and a customer that is giving you their business.
Now if I had been just as rude to him then that would have been a different story. I work in the Customer Service/Accounts Payable Department for Enterprise Rent A Car so I daily deal with all types of persons and if I were to be like that with a customer for no reason I would be at fault and I would at least apologized. Now if the customer was rude, I would excuse myself and inform my supervisor and let her handle it. I was in shock at his attitude and rude behavior. I have never been so embarrassed and left.
I don't know if the video camera had film in and recording, but if your office would review this you will see that 6:40 pm or 6:45pm a lady with a red mid length sweater, black pants, black shoes, braided/twisted hair and notice the next 2 customers and see that I am still standing there after they are gone.
The rudeness of this employee and the tone and manner in which he spoke was totally deplorable. I am requesting this employee be terminated from this establishment and the Manager be reprehended for her lack of doing nothing when the situation clearly could have been handled in a different way. If you Managers that act childlike I would be concerned and maybe look into getting an adult to run the establishment.
This has been the worse experience I have had at any food establishment and I am 42 years of age. I respectfully ask that this employee be terminated as soon as possible and the Manager.
I have been going to our local B K for almost 17 years, and lately the service is so bad one can barely stand it, and today going down to get three whoppers for my Grandkids was the worse. I have many time ask them and had to double check the order, for a certain way to have my food done, and a lot of the time I have had to take it back and have it done over to what I had asked for in the first place. BUT today I ask for 3 Whoppers with just pickle and extra Onion, and thats ALL. I also repeated it 4 times to the young lady at the drive thru. When I got to the window to pay I was asked if I ordered a Whopper with cheese, i EXPLAINED TO THE YOUNG GIRL, WHAT i HAD ORDERED, and she left the window. She came back a few mins later and handed me the order, to say the least, I was alone with a long line behind me and in a hurry, so I was unable to check the order, left and went home which I may add is a was to travel. Got to the house, three hunger kids ready to eat, by the way they are unable to eat the secret sauce, tomatoes and so on, so when they started to eat the three Whoppers I ordered special was TOTALLY WRONG... The had the works, UNEXCEPTABLE... I called B K and spoke to the manager I think and explained what had happened, and that I was really upset about it, I was told by a young lady, and I "WELL SORRY ABOUT THAT WHAT DO U WANT ME TO DO ABOUT IT, YOU TOOK THE ORDER, AND LEFT, SO!. I was so mad I just hung up on her, never again will I go back, and will tell all I know about there service and attitude... SOMETHING SHOULD BE DONE WITH THIS STORE, ITS NOT CLEAN, AND THE SERVICE ****.
Sub: Hair in food, worst customer service
On easter after visiting my mother in the hospital, we (my wife and i) decided to get some "bk on the way" as we call it. After arriving home and eating about one quarter of my triple w/cheese i noticed a large hair in it. Well needless to say we drive 10 min. Back to the store to return it. After asking for a manager to attend to this; mis "matty" shows up immediately putting up an attitude, "yes" was all i got out of her rather rudely. I proceeded to explain "i would like a refund due to the hair." she takes the receipt to refund it and states "the whopper." "no ma'am the triple" i respond. "yeah well thats all your getting she states.""thats all i want" i replied. She proceeds to process the refund with attitude, at which time she rudely placed the money in my hand causing it to fall on the counter. I exclaimed "you don't need to throw it at me." her response was "i didn't you dropped it." at this time i asked for a number to upper management and was told "there wasn't one." not a complaint line, general management or even a upper store manager. I stated "i'll just go on line and get it." there was another employee there who gave the number to savannah restaurant corp. To us to file a complaint. I called and left a message to no avail.this whole day ruining experience could have been averted by the simple implementing of hair nets. Even proper customer service after that point would have rectified the situation instead of causing it to spiral out of control.
I usually don't write these letters cause nothing ever gets done about it..but today this really pissed me off...
I was at Buger King Drive thru
Castor and Aramingo
WEd March 28th at 13:45:29 2007
#16 - Server # 5
Not only did I wait in the drive thru line for 10 minutes for a salad , but when I got to the window, the Lady was soooo freaking rude, No Hi, No Thank you, No nothing! Nothing like getting your food though at you from a drive thru window... Not only was she rude, but she was also dirty... Does no-one see this. A manager? No One? How could you let someone soooo rude and dirty work there and treat customers like crap? If they don't want to work in fast food, then they should not be hired... So I get back to the office and open up the bag with my salad in... and guess what... the lettuce was slimy and turning brown. Got a bag with the grilled chicken... no lie... 3 freaking pcs... and they charge 5.45 for this... I WILL NEVER IN MY LIFE GO TO ANY BURGER KING AS LONG AS I LIVE AND WILL SPREAD THE WORD ABOUT THE CASTOR AND ARAMINGO BRANCH... Your managers should see this and correct the problem, or maybe the managers are the ones you should take a second look at...
Very pissed ex-customer!
even manager thinks it sucks!
My husband and I went to Burger King drive thru and placed an order. The order was a Double Whopper with cheese and onion rings and a whopper junior with cheese and onion rings. The attendant told us that no onion rings were available and we substituted fries. We proceeded to the drive thru area and pid for the meal. The attendant told us to pull over to the side to get our order. No one was inside the Burger King and no one was behind us. My husband asked why we had to move when there was no one behind us and we were told that they had just had a very large order and that our food was being cooked on the other side of the kitchen. My husband asked them to give him his money back. In truth, he was very aggravated about this. To make a long story short, we know the manager personally at the Burger King in Columbia, Ms. and even though he was not on duty at the time, we have learned since that he has elaborated on this confrontation and embellished the details as far as using very fowl language and an order that my husband would have never made. Neither one of us eat chicken. He was discussing us at a meal at the Olive Garden in Hattiesburg, Ms. with his wife and my brother and sister in law. I was told that we were being laughed at. I don't appreciate it and if the owners would ever step in there and see the hygiene of the building and what is running it they would see where I am coming from. Not only did we receive poor service we were discussed at a meal and laughed at. Dale is the the manager at the Burger King in Columbia, Ms. and to his credit he had left them for a while. He was not on duty at the time of the incident but he chose to criticize us during a meal at the Olive Garden on 12-2-06. I love Burger King and I will never go the store in Columbia, Ms. Dale, the manager, says that a bunch of Indians own it and even he thinks it sucks. I am a very dissatisfied customer and will never buy another Whopper as long as I live from Burger King and I intend to pass the word.
Ive worked at burger king for 2 years now and I've had to deal with customers like you so many times. What I don't understand is why people get mad because they have to pull up and wait a couple minutes, it's not even a big deal.Ive had people threaten to kill me because I've had them pull up. Especially at night when we're pretty slow we're not going to have tons of food up so it wastes.At least you're getting fresh food at a decent amount of time. Honestly if you've never worked at a fast food restaurant then you have no reason to complain.
I've worked for Burger King for 3.5 years now, and those who are complaining simply don't understand our system. Yes we are on a timer, however my store does not have people pull off if there aren't people behind that car. It is a different story if there are other people waiting. Now yes it is extremely annoying when your order is not right, however when you take upwards of 3, 000 orders a day or make 3, 000 sandwiches a day, at least one order is bound to get messed up somehow. It's unintentional, but we're only human. The person who's triple stacker has been messed up 5 times, I'd definitely blame the store, that's ridiculous! Otherwise, I see reason behind those I did not comment on. Also yes thank you to the person discussing how BK employees are not to be mistreated, I am a college student, and quite educated, and it really annoys me when people treat me as if I'm stupid for no good reason.
Oh come on when I was a teenager I worked at a really busy pizza place and noone messed up any orders 3000 sandwiches in one day for one person I highly doubt anyone especially a fast food worker is doing anything close to that you cant make an excuse for laziness or just not caring
after working for Burger King for many years, i had to go the new management team that came, was lazy they let other works work more hours workers from that store.And any worker that ask why their hours got cut they let them go. Also the owners have been getting cut off note and past due notes if this is how the second largest fast food chain works then it time to find, some other place to work. It hurts to see a company i work for so many years can do workers like that and it is sad to know that the work that has been put over all those years are gone.
Nashville, TN - For the fifth and FINAL time Burger King got my order wrong. I went to the drive thru, ordered a triple stacker w/no stacker sauce and a medium onion ring. My stacker had sauce on it so i am done with Burger King. This incident is not isolated.
I shouldn't have to check my order they should get it right.
I don't like McDonalds/Hardee's/Wendy's/Jack in the Box as much as Burger King but at least they don't seem to screw up my order. I am not exagerating these 5 incidents have happened within the past 20 visits. I am not being vengeful or spiteful I just will choose not to patron a business that does not invest in quality assurance.
BTW - The timer goes for all drive thrus. You want them to stop making you move whenn nobody is behind you in line? Contact the company's corporate office and rationally explain the situation and circumstances. There are interested to hear when rogue managers are trying to make their numbers look better through fraudulent practices.
...They're talking about square butts. You know, because he's Spongebob SQUAREPANTS. Kids love that stupid song, too, so they figured it was a win/win.
Burger King is not a social service funded by your taxes. They're a private business. If they tell you to park up, don't argue - just [censor]ing do it.
You'll find managers and crew members will laugh at you a lot less when you stop being such an arrogant bellend.
I agree there are many reasons to truly complain, but a lot of the things I read on here are just crybaby whining from over-entitled spoiled Americans. Here's an idea: STOP EATING FAST FOOD! Your body will thank you.
no excuse they should get it right the first time especially when you say 2 or three times no chs.
some of you probaly dont know about this but did you know when the rev jessie jackson black guy. was working
as a waiter he would spit in white people food and stand back and watch them eat it and laugh at them. also not long ago another black spit in a state troopers fish sand wich and they did some dna there and it was a black guy
so the state trooper probaly owns that place now.
burger kind in elizabeth city n c . is probaly the sorrest in the world . I order a whopper their yesterday with no chs they put so much chs on it I could not find the meat. so no more burger king for me and I am giving up on all fast food greasy spoons . all my food will be fixed at home from now on.
treated unfairly and kicked out!
My girlfriend and I, entered the Burger King in Bath NY on Dec. 1st 2006. We walked in and approached the counter to place our order. After paying for the food, we were walking down to the end of the counter where you wait for your food. When out on nowhere, my ex-fiance's cousin (who works at this burger king) comes right at me screaming. She was Saying..."Do you know what its like to hear my niece crying all the time saying that she wants daddy to come home!" I said i didnt care, and if your cousin wasn't such a [censored], we would have never split up. You see My ex-fiance cheated on me with 7 different people. 2 of which were supposedly "friends" of mine. The one man she cheated on me with, was and still is a Bath NY police officer, and he was on duty. I caught them red handed. Now my ex's daughter is not my child. I raised that little girl for almost 4 years when her father didn't want anything to do with her...So she calls me Daddy. So i stated to get upset because this employee also said she wanted to punch me in my face. Meanwhile the manager is tellin me i have to leave and i cant come back. He was sticking up for her. He told me not to use profanity, and i had to leave. But it must be ok for Burger King employees to yell at customers, and threaten bodily injury to a customer. I've had it with the whole town of Bath. Everyone sticks up for the wrong people. I spent almost 5 years taking care of my ex and her daughter, just to get cheated on and beat, and misused for some strange...I want these peoples jobs and want to know how i can do it...I lost my business because of her affair with the cop, but the cop kept his job...is this fair? I don't think so...Now everywhere i go, I get this kind of treatment and I've had enough...I want everyone to pay..I lost everything and everyone else goes on with their lives...please let me know who i can contact about this unfortunate incident...thank you
What would you expect from a town like Bath? It goes without saying a lot of people are doing each other in these types of towns. These places are a Jerry Springer goldmine. Anyway, there are numerous things one could do in this situation depending one what kind of balls you have. Pretty much you just make noise and lots of it. Start with the owner of that particular Burger King franchise. Next go to corporate. Get a lawyer and launch a civil suit. Advertise and see if anyone would be interested in a class action against the PD and the town. If so, find a lawyer that likes taking on these [censored] and go for it. Spread your story far and wide and make sure all involved know about it. Call the health department about the tobacco chewing. Send someone in 'undercover' to get video. Contact the local media. If they aren't interested go regional. If that doesn't get you anyplace go bigger.
I find it interesting that if you owned a business you didn't mention the local chamber. Were you a member? If so, is the Burger King franchise owner a member? If so, did you pursue this with them? Noise, Noise, Noise! You can't imagine how often that gets results. Can take a little while, but once the wallet starts hurting people start taking notice. None of this is that hard to do.
I will never go back to this burger king. A lot of the cashiers are rude.
was josh the manager when you went there? i work there and they are rude and brutal to me. josh the manager always yells in my face then turns around being all gental and nice to other employees. he always says i suck at what i do and it makes me feel emotionaly drained and abused. the company we need to start complaining to is kessler group inc. thanks
It was officer Hawkins. I caught my ex and him having sex in a hair salon that hawkins wifes friend owns. I contacted his wife, she didnt care..She is as dumb as he is. I found numerous recording on my ex's phone about them getting together. I went to the police chief and they got mad at me..Prolly cuz I did 10 more police work to catch them screwing then they all do in a year. Bottom line, I ran Jokers wild in Bath, for 7 months before the incident. 5 days after the incident, they shut me down. After I donated over $4000, 600 can goods, and over 100 toys to the local toys for tots. I lost everything, and Hawkins gets to go on his marry way without even being written up. Its ridiculous. I do still have the recording from one of the messages...He was on duty when I caught them..I sent it to his wife and she didnt even care..oh well I'm far from that [censored]hole now, but I still cant wait to run into that cop again...I WILL
Sorry, but one more thing. If you really want to file a complaint on this officer, don't do it through the BPD. They will not scrutinize they're own. Use the above number to make the complaint.
As for how file a complaint, check online for Burger King's headquarters. Then I think that you should be able to file your complaint there. As for this police officer, I'd call The Police Complaint Center [protected], but that's only if you can prove that he was doing this. I doubt that the girls that I know would want to press charges or anything, cause they are kinda sluts anyway. Good Luck!
This town sucks! It was probably Officer Hawkins. He has been known to receive sexual favors from girls, if he lets them go. I know at least 2 of these girls. I wonder if his wife knows.LOL. I'm not mentioning any names. I agree, I think people in this town DO stick up for the wrong people. I've lived here since '92, so I know all too well; how the cops around here work and how people the people are hypocrites.
Sorry to hear about your problem with the cop. Who was he anyway? There's a few in this town who have affairs that are married. Question? One day I ordered a burger, and the employee was chewing tobacoo, spitting in the garbage can. How discuting! I mentioned it to her, always know her, and her response was, well they won't let me smoke, so I chew. How do they get away with this crap? I hope you found a new better good woman. I just feel sorry for the little girl who called you daddy. That will probably screw her head up a bit. Good luck, John
the food was awful!
On Oct. 13, 2006 I stopped in your store #07370 in Decatur, Illinois. Was very unhappy with my visit. Started with the employee having trouble with taking order and register. With this being at 11:34 you would think you would have an experience employee taking orders. While standing waiting for my order to go, I observed employee in back preparing orders using his had with out any gloves on. He was placing hamburger patties and cheese on bun with his hands. I could not believe this. I was in a hurry so when I had time called back and spoke to manager. She was as uncerned as anyone could be. Not be happy I called and talked to district manager. He advised me that they are to use thongs. I know what I seen no thongs being used. Bare Hands. I food which was the original chicken was unpleasant also. Could hardly eat. See bare hands use to prepare food. Bun was so tough could hardly chew. It was as if it had been over mircowaved. I will never eat at a Burger King again. I will be contacting health Dept. today so see what regulation are in effect.
Joyce
I hope to God you messed up and you means TONGS. Thongs would be pretty damn nasty to be using to prepare food.
I Agree, everyone should use gloves while preparing foods!
making food without wearing gloves
My friend took a trip to shreveport and went to a burger king (on mansfield). As she was placing her order and noticed that the dude on the assembly line didn't have on any gloves. She asked the cashier to tell him to put some gloves on while he made her sandwich, he came around the counter and asked (in an unfriendly manner) who wanted him to put the gloves on. My friend told him that it was her and he straight up told her that he was skippin her and proceeded to take her boyfriend's order. When they said that they were together, he said oh, okay so what ya'll want on the burger? After they told him he told them no he wasn't making em' and if they wanted the burgers, to come back there and make it themselves and that he didn't have to wear any damn gloves if he didn't want to because he washes his hands 3 times a day. Then my friend asked for the manager.she basically said the same thing. That the policy said that the employees didn't have to wear gloves (while fixing food) if they didn't want toas long as they washed their hands 3 a day and that her employee was doing his job correctly and didn't have to wear gloves if he didn't want to.
Now, i've worked in food service and i know that that was a crock of bull. How the hell u gonna make somebody food without wearing gloves? To make it worse, she called headquarters and they told her the same damn thing.
overcharge
I want to file a complaint. I was charged $4.08 at a Burger King on Matlock Road in Arlington, TX, for a sausage biscuit and a medium diet coke. I tried correcting the cashier by reminding him that I had not ordered a full meal combo, but he said he had NOT charged for me for a meal. There is no way that just a sausage biscuit and a medium diet coke should cost that much. The prices on the menu indicate that it should cost much less. I was overcharged, the cashier insisted he was correct, and I will not go back to that Burger King--or any that is connected with those who own it--EVER AGAIN. And I am making a point of telling EVERYONE I know what happened--'cause it wasn't just being overcharged that bothered me. It was that the cashier, who should know the prices of the menu items VERY WELL, argued the point with me. That's what REALLY got me.
--Natalie
Arlington, TX
There is a real simple solution-don't eat at that burger king anymore! in fact, you should'nt be eating that crap in the first place! it's all processed junk food
I went to Burger King on the corner of Division Street and Airline Hwy in Metairie a few months ago. I was in the line in front of the first customer. After I ordered my meal for my mother and I. I saw a man come in to sell some bottles of VODKA to the employees at Burger King. They bought the bottle of VODKA and put it on the coutertop in the back. The manager knew about it and she bought a bottle for herself too. I hope that they caught it on camera so the owner can see for themselves. I was shocked and surprised that these ladies at burger king would buy alcohol from a customer.
A few weeks later there was a child who was running around behind the counter while their mother was working. It is very dangerous to have a child run around behind the counter where the employees are cooking off of the hot stoves. I was worried about that child because she could get hurt behind the counter around the hot cooking areas. The manager didnt seem mind! A few days later we went to eat again and we had ordered meals for five people. We waited 15 minutes for our order to come they had us pull around in front of the fast food restraunt and finally they brought our food out, about 30 seconds after we left we found something wrong with our order so we went back to get it fixed they had gave us 7 chicken fingers on a 9 piece chicken meal 2 of them were half way gone already like someone had eaten them but there were no teeth marks! so they gave us another meal of chicken fingers! ok we had left for the second time and about 2 minutes after that there was another problem with my childs meal. we ordered a jr cheese whopper with everything on it except for mayonaisse, onions, and tomato and they gave us a burger with nothing on it except for meat and ketchup so we went back to get it fixed and they fixed it and we left for the third time. There was still something wrong with it after we had repeated the order several times. so we went back for the fourth time and we had to go in and watch them for the fourth time to make sure that they got it right.
Again, we went to burger king and we ordered a kids meal, chicken burger, whopper , and chicken fries with two coke iceys and a root beer. The put the what was supposed to be large coke iceys in a small cup with little lid. and did not put our order of chicken fries in the bag we found out when we got home and looked and then had to go all the way back to get our order straight. This has happen NUMEROUS times we have complained every time and still there has been NO change at ALL! I EXPECT FOR THIS TO CHANGE, VERY SOON!
I am very tired of these people, they are not very well organize, smart, and are not the right people to work there. The manager needs to be replace by a professional manager. I recommend to have a camera installed so it can record what goes on everyday to know what employees doing everyday in front of the customer.
My daughter went to Burger King today and asked for a Chicken Sandwich. When she went to eat it. She opened up the Sandwich to make sure it had no lettuce in it and she found it had no lettuce in it alright, but it had also had been partially eaten and you can see the teeth marks where someone had take a bite out of the chicken. That is absolutely disgusting and totally unheatlthy. She called the store and the Manager had the nerve to argue with her and hang up. Samantha explained that she had taken a picture of it. What kind of Manager acts like that. Everyone at the company where she works knows what has happened and I am making sure that I tell everyone I know about this. We have the sandwich with the teeth marks in it.
overcharged and treated rudely
I was charged $4.08 for a sausage biscuit and a medium soft drink at Burger King on Matlock Road in Arlington, TX. I indicated to the cashier that this was incorrect--and I pointed out that the prices on the menu validated my point, and that I had NOT ordered the full meal. He simply said he hadn't charged me for the full meal and that the price was correct. There are PLENTY of places in Arlington, TX, I can grab a quick breakfast and not be ripped off. I WON'T BE BACK. It was not a huge overcharge...but I felt that the cashier should know the prices of the products, should have known the charge was incorrect, and should not have treated me rudely. Like I said: I WON'T BE BACK, and I'm telling everyone I know that I was treated rudely and ripped off. I guess they must think that if they rip enough people off for a dollar or two, by the end of the day they'll pretty well for themselves.
Just got overcharged big time at the burgerking store in Wheaton 2191 w Roosevelt rd in illinois. I ordered 2 single bacon cheese (single stacker) 1 med fry and lg Dr.pepper...$8.21! This should have been 5.88! I was on my way home from a funeral and didn't question it at the window, thought about it after I got home and looked at the receipt and said wtf? I spend 45-50 week at burgerking cause I don't grocery shop and I don't much like the other fast food burger joints here. I'm taking my $2600 year business else where, I simply wont put up with being ripped off in an economic time such as this. The gov is stealing from us, the banks are stealing from us, now the food joints are gonna steal from us, after they've already over charged us for the slop to begin with. I mean this same meal was 3.37 just 2 years ago people! Remember 2 burgers 2 fries 2 bucks? These deals aren't deals at all, they're jacked up big time before the fact then steal on top of it too. Piss on you BurgerKing, Ronald, Wendy or Jack will take my hard earned cash just as easily as you will, I'll not be going back unless there are some form of reparations.
It does cost more to order separately especially with a lg drink. Combo meals are always cheaper. That is why they are called value meals. It is the same practice at every restaurant. And it is the same price for an egg sausage croissant as an sec croissant. The cashier was right.
2 double crispys - $2.00
2 six piece Cheesy tots - $2.98 ($1.49 ea.)
total - $4.68? (as lady said) should be about $5.32 plus tax.
cash -$5
change - $0.40...(handed back 1 quarter, 1 dime, 1 nickel)
ok...so I got undercharged...with no reciepe either...
I WILL be going back!
I just stick to the value menu.
Im going to BK right now to pick up some cheesy hash browns and some of there new double crispy things...
god im hungry.
Ill be headed to the same BK on Moog and 19 since its the closest.
I hope there still open (its 12:20am)
Ill let yall know how it goes!
You are absolutely right about the overcharging. I wanted a croissant with egg, but was charged for a croissant with egg and cheese. When I bought this to her attention that I was charged too much I was told, that this was the way they did it. I said it was cheaper to charge me for a croissant and add egg which it was. She told me that they were not suppose to charge me for the croissant and egg, but for the croissant with egg and cheese which is more.
I stay in line and got the item for the cheaper price. when I told my husband about it, he wanted to talk to the manager of Burger King at Moog and US 19 in Holiday, Fl. to find why the difference in prices. She did not want to come out and discuss this with him, she sent someone else out. It was the manager that had tried to overcharge my wife and she did not want to be confronted. At the time of the economic crisis you would think that you would try to hold on to your customers. It's not the difference in price that bothers me, it's just the fact of being overcharged. This is one person who will not be going back to Burger King.
Drue
waitress yelled 3 times
My husband stop for breakfast and went up to the counter and was looking over the menu. The waitress actually yelled at him can i help you, my husband didn't answer right away because he was looking over the menu and she yelled it for the 3 rd time. He ask her if she could not yell and just wait until he could decided what to order. She coment back that i have asked you 3 times what you wanted. My husband said fine i don't want anything. She told him he didn't have to act that way. He called up to the manager so she or he would talk to this person about the way she treated the people. The manager remark was what do you want me to do about it. My husband said at least talk to this person and they told him there was no need to talk to them, they weren't going to fire them either. All he wanted was some time and some better service. I feel you need to be aware of this because this is not the first time the service here has been bad. I have worked in retail and you never treat your customers like that.
who cares quit being a baby
I completely agree with the first comment! I don't understand people who are rude to others and then expect courtesy back. Yeah, it's her job to be nice, but she may not have realized that your husband had heard her, and (your husband) was just being rude by ignoring her. It's common courtesy to respond to someone who asks you a question, not to act like you're better than them because they work in fast food.
All the husband needed to do was respond to the question "can I help you?" with "I'll need a couple of minutes to decide what I would like". There is no good excuse for him not answering her question unless perhaps he didn't hear her. (hence her raising her voice each time she made the inquiry) Common courtesy works both ways.
overcharge!
I get breakfast biscuits 3-5 days a week at our local 24 hour BK. This morning the manager on duty wasn't the regular one (may have been the store manager). I ordered my usual, and when she gave me my total it was double what I usually pay. I told her this and she responded that the ones I usually get are just sausage biscuits (not the egg & cheese ones I usually get). I told her how often I ordered and that 75 cents was what I was always charged. She walked off, not even saying anything. After a few minutes, she comes back and charges me $3 and change (the correct price). She tells me again about the price and the eggs, but gave them to me anyway.
So, I am traveling down the road to work, and decide to eat one. I open it up, and bite into it, and it is so stale that it is hard as a rock. The vindictive woman must have looked around for stale ones or even worse dug them out of the trash. There is no way that anyone could possibly call this a mistake. Clearly it was done because I challenged her. I don't know if it was psychosomatic, but I had a bit of a stomachache all morning.
Incidentally, my wife has had problems with his same woman before and prices. There was a special in the drive through. The woman over-charged and when my wife called her on it, she argued with her after my wife pointed out sign in the dining room area advertising the same price. The woman gave her the correct price, but screwed up the order, on purpose I imagine. My wife called into the BK main hotline and registered a complaint, but it didn't make any difference since this woman is still working there.
I am going in circles and no one gives a crap because the king is too powerful. I don't know if I am commenting on myself or someone or someting else. I can't find the right site to complain.
The blacks that run store #0654 are overcharging costomers for there meals. Don't know if it is just white people they are overcharging or if they are just that stupid or have a beef with white people but I ordered a double chees burger meal medium at $5.59 and was charged $6.37 plus tax for a total of 6.75.
oct.20.2008 at 17:18. Ticket # 78.
I will never go back to that rip off store.
I was recently went to a BK in Louisville, Ky. the Dixie Highway Location... when I placed my order like I had done in the past several times before. I get the same thing almost everytime. This time the total was different. I ask why my total amount was so much, the manager said they were charging for small waters now. In the past I usually get my meal and 2 small waters at no charge to go. This time she wanted to charge. 41 cents each. I ask why so much... I would have given a dime or maybe even a quarter... I know they have to pay for the cups sometimes. But I thought this was a little excessive, so I ask why. The manager said it was a new store policy.So I have a question... is this a scam or what... is this store manager trying to make up some loss's? I sure don't think it's fair to charge such an excessive fee. If there trying to loose my business... they've succeeded at this store anyway. I planned on reporting them to the management of BK, but guess what... they have no complaints dept. that I can find on their website and no email address that I can send them a complaint to either.. Is this deliberate on there part. I don't think they give a damn anyway but they should know whats going on at this store anyway. So if anyone has the address for the complaints dept or wants to forward this to them... I'd appreciate it.
I was grossly overcharged at a Burger King on Matlock Road in Arlington, TX. And then treated rudely just like you were. Is this the new Burger King policy for loyal customers who patronize frequently? I know one thing's for sure: I WILL NOT BE BACK, AND I AM TELLING FRIENDS AND FAMILY TO AVOID THEM. There are PLENTY of other fine places to go. I was treated like royalty at a local competitor recently. I don't have to go to BK, AND I WON'T.
how disgusting!
I am not a complainer, but this year I have gotten nothing but saturated sandwiches with mayo or catsup. I travel the state of Florida all year long and like to stop at Burger King, but very discouraged I am. I do realize I am usually a drive thru, if I do not need to use the restroom, but why such sloopy sandwiches. I, as a rule order whoppers w/ cheese, chicken sandwich on the hoagie roll (whatever it's name may be), double cheese burgers. Sandwiches are always swimming in catsup, or mayo. I toss in disgust as I wish to taste my food, and not just mayo or catsup. This is your inventory too! The cost of your combo's is not worth my having to toss my sandwiches and stop elsewhere. My last stop at Burger King was Saturday past off of I-75 at Hwy 90., Lake City Exit. Where I got the chicken sandwich and I kid you not, it was swimming in mayo. How disgusting! Loosing my business! Thanks!
First off, I'd like to say "Have it your way" is complete and utter false advertisement. Let me tell you "My Way". Here's all I want...I'd like my food to be fresh(not microwaved or reheated in old grease.) I'm not sure how hard that is to comprehend, but it must be. Countless times I have went to this Burger King and left highly disappointed. My food was either cold or rubbery from being reheated in the microwave or whatever it is they use. You would think by paying all this money on usually a weekly basis that they could atleast give you the satisfaction of having something fresh to eat. I called and complained to what they claimed to be the store manager and she didn't even care at all! I told her I was very disappointed with the quality of the food and she basically told me that's fine. I also told her I'd just take my business somewhere else and again she said, and I quote "That's fine." It's unbelievable! This economy is so terrible as it is and then businesses could care less if their customers are satisfied? How do they expect to stay in business with such poor work ethics? I'd also like to know whether they're supposed to wear gloves while handling our food? We walked in today and watched them all touching our food with no gloves! One of the employees even licked his finger to get something and continued touching our food. When we got there they were just coming in from smoking. Not one of them washed their hands. Overall I'm highly disappointed and even disgusted with this place and hope enough people complain so they'll be closed or atleast under new management where they'll enforce some kind of rules and regulations.
EWW! That is disgusting, not wearing latex gloves to make a sandwhich, and worst of all not washing your hands! Yuck I work in a fast food and I enjoy it...but I wash my hand alot even after touching a handle and I always bring hand sanitizer! How can they be so nasty? If I was there I wouldve made you a nice sandwhich with gloves :D
Why dont you just order your food w. minimal mayo or ketchup? Or ask for it on the side and YOU can make it the way you like it, its quite simple to open a little packet of mayo and add it on to a burger.
I went last night with my kids to Burger King in Ontario Mills. CA first of all the food to my surprise was very expensive I was in shock that I order No. 1 combo witch is a whooper with fries and a soda price $6.50 shocking and I also order a single whopper price 4.00 can you believed and then a kids meal price $4.50 again shocking at the end I paid more then $16.00 with tax so you can see how expensive it was taking my kids and eat there...the people there are not friendly and to top my unsatisfaction they give me the wrong soda I ask for a coke and they give me Dr.Pepper then when I get back to talk to them to tell them that they give me the wrong soda… since I drink a little bit of that soda that lady witch her name is ERIKA did not tell me sorry and to top of that she say since I already drink some of that soda witch it was their mistake she did not fill it up she give me half of that drink CAN YOU BELIVED AMEZING. I ask her in front of people if this is the way she treed customers and she said I am giving you this as a favor if I want a full refill I need to paid check this out $1.50dlls for a refill...I confront her and I told her that this was and insult and she has no right to do this remember CUSTOMER NO. 1 But of course she didn’t care to my unsatisfaction on this burger king inside of the Ontario Mills is very poor and I will never ever get back and eat in that restaurant they don't have the quality of services of McDonalds no wonder can never compare them self’s with McDonalds this was unacceptable I recommend people not to eat there the food is not even good... negative 0
The last 8 to 10 visits to Bend, Ore. North Burger King I have had to wait close to 5 minutes before I hear we'll take your order in a minute. then 2 or 3 minutes later I finaly get to place my order. This morning I wait 6.5 minutes honked my air horns and still no voice so I drove away. As I went past the window 3 or 4 employees chit chating looked at me in suprize. I will not stop at another BK for awhile maybe a very long while.
I think I just heard a 5:00 pm commercial say "friggen" I know it is football time - but give me a break KIDS ARE WATCHING!
That's store number 12136. They will not hire another race in this restaurant. My daughter tried. The food was aweful. The lettuce was brown on the sandwich. My fries was cold and they never gave me a reciept or my drink. I do not like being treated this way
I went to Poinciana FL burger king today. The girl at the window could not speak good english and she dropped my money. I had pull my car up, get out my car, find my money and then on top of that she gave me the wrong freaking order. I was pissed. I went back to the restaurant and the manager gave me the wrong number to complain. It was aweful.
Burger King restaurant # 5225, Dover, NH. The only positive was the initial server who took our order. She was a nice young girl with a pleasant smile and demeanor who went off duty after taking our order. The person (male) who gave us our order was grossly obese, looked unclean, no smile. The sandwiches (mushroom/swiss angus & grilled chicken) were thrown together with meat hanging half out of bun. The beef taste was so poor my husband returned it. The server said, "It looks okay to me". He didn't apologize or offer recompense. My husband paid for a fish sandwich. My chicken sandwich was cold and 1/2 off the bun. I wiped the abundance of dressing off and ate only the meat. It too was cold. I went to the counter and asked for the manager, ANOTHER obese person who listened to my complaint that my husband should not have had to pay for a replacement meal. He asked, "What do you want?". I thought he meant in replacement and said that my husband had bought another meal. He repeated, "What do you want?" I then asked if he meant in compensation and he said yes. I asked, "What do you normally do?" He again said, "What do you want?". I replied, "A refund!" and he handed me $3.77 without a smile, apology or comment. The floors were littered with food, containers, condiments, etc. The drink bar was wet with containers and straws strewn about. The room was cold and the tables dirty. No wonder there were only a few customers at a normally busy time of day. We will NEVER return to this - or any other - BK. The back of our receipt offers aphone number to complete a survey (which gives on a free Whooper!). I called it with hopes of finding a live person to whom I might offer comments. No luck. I've not found a site or phone number to do so. Hopefully, you can get this information to the right department, however it is actually moot as BK is NOT in my future!
orderered vegetrarina burger at manchester airport, but served with chicker burger
I was waiting at the Manchester Airport on 13th June 2006 around 18:40 hours for my return flight to Bangkok by Emirates Airlines (via Dubai). I ordered an Vegetarian Burger at Burger King and was given a Burger (by cashier Tegan Walker transaction # 5088). On eating it one time, the burger appeared to be something different, so I thought that may be I am tired that is why am not able to taste it properly. But after eating the second bite, I started feeling that it is something abnormal and not like a vegetarian burger. On enquiry to the cashier, he said he had given me a vegetarian burger only. Then after a lot of my insisting to check it he called somebody from inside and when he saw the burger, he accepted that it was not a vegetarian burger but a chicken burger.
This has created a lot of problems for me. I am an Hindu having never eaten any non-veg in my life. This has broken my religious belief and had created a lot of problems in my family.
Why does Burger King advertise for providing vegetarian burgers when they can not make & serve such things?
Regards
Anish
Cam been stealing money from the safe and register. 6332 Elysian Fields. She gave me 3 big bags full of food to me and my family. She gives the people at he gas station free food for beer. The DM and GM know she be stealing she steals money out the safe and drawer
I live in Dekalb County Ga. went to burger king and ask for the $5 meal that's on the board and they told me it's now $6.
That's false advertising! This should be against the law and it's unfair!
Patricia Jackson
528 Windchase LN
Stone Mountain, GA 30083
[protected]
The Burger King is located on Memorial Drive at interstate 285.
Pat Jackson
There are ants at this location you might want to throughly check and have new rugs
I will NEVER spend another penny on your food! You have one of the best potential burger flavor profiles but your burger patties are ALWAYS lukewarm. Even if you request they come hot they’re lukewarm. Years ago they’d be hot fresh and juicy. What a shame. Not one more penny!
I am a former employee of Burger King. I have video evidence of the family of a district manager Shelby Shields in Hamilton montana Harrassing my family and threatening my family due to issues that lead to my seperation from burger king. I have filed a criminal complaint and wish to speak to someone from Burger King Regarding this issue.
I need a new card my money network card was stolen and my old job stress me out. I was being bullied in everything is on camera.
Has to be the worlds worst Burger King, Always ask you to pull forward and they will bring out your food at least a 10 min wait and the food is still cold.Take lessons from other fast food restaurants. Will not go back again and will warn everyone i know
My order is SBXLFLEAZB
From rajnagar extension vvip mall burger king outlet i ordered and take away meal and while eating burger at home A PLACTIC SLIP WAS THERE INSIDED which is pathetic
And i didn't have any solution yet
My registered mobile number is [protected]
rohit10042000@gmail.com
Erica is one of the night managers here & she always does an amazing job, shes friendly and I always enjoy seeing her on my nightly visits!
My name is William Bynum and if anyone cares to get back with me my number is [protected]
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