Menu
Burger King Customer Service Phone, Email, Contacts

Burger King
reviews & complaints

Learn how the rating is calculated

1.2 4595 Reviews

Burger King Complaints Summary

230 Resolved
4351 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Burger King has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Burger King. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Burger King reviews & complaints 4595

Filter reviews by rating
5
1 review
4
0 review
3
1 review
2
3 reviews
1
9 reviews
Sort by:

Newest Burger King reviews & complaints

ComplaintsBoard
L
7:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King rude cashier

yes i went 2 ur burger king at 744 w.colonial drive on the 21st of september to order food for me i got in front of the counter and the cashier made me wait 30 minutes before before talking my order thier wasnt a line she had a attitude with me she began 2 talk loud and calling me a demon in front of the other employess and other customers saying i had a attitude and i was very nice with her so i spoke 2 the manger there about how she treated me but he did nothing about it she blew me off like i wasnt human very nasty i told the manager if she going to treat costomers like that she doesnt need to be working at the register at all i was order 94 the time this happend was 1:23 pm i feel i deserve a apology from her but she didnt do it she kept being nasty with me i dont know this woman at all i was jus a comtomer there.

Read full review of Burger King
Hide full review
ComplaintsBoard
C
7:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King store closed and food not edible.

Just to let you know how my day started. I went to my local Burger King 226 Longs Pond Road, Lexington, SC 29072 at 6:22 am on Friday September 22, 2017. The drive thru announcement came on stating" Thank you for visiting;however, we are not opened for business." As I was pulling away, an employee came out the side door and I stated" I thought you opened at 6:00 am" The employee said" We do, pull back around and order." NO THANK YOU!
I left and went to another BK 2216 Bush River Road, Columbia, SC 29210 (#4178) at 6:37 am where I ordered a small hash brown and a sausage biscuit and 1 pack of mustard. I received about 4 hash rounds and the rest were small crispy crumb-like pieces. My biscuit was cold and the biscuit was so had I couldn't even chew it without choking. REALLY! It's 6"30 in the morning. WHY are the biscuits already cold and hard as a brick? I am so disappointed with BURGER KING!

Thank you for a splendid Friday!

Constance, once a Burger King advocate, not so much anymore.

I hope to receive a response to this email so I will know that someone is in quality control.

Read full review of Burger King
Hide full review
ComplaintsBoard
A
3:07 am EDT

Burger King service

Hi, my name is Sean. On 9/21/17 at 9:58am I decided that since I'm having a rough morning I'll stop in my favorite fast food spot to treat myself. Location 13701. Order number 394. The meal I placed an order for was suppose to be the complete meal, #5 breakfast menu. However, some how it was missing an egg that belonged on the sandwich. This was very displeasing. I love my Burger King so this was not a light issue for me.

Read full review of Burger King
View 0 more photos
Hide full review
ComplaintsBoard
C
3:53 pm EDT

Burger King service

[protected] at 12:39, I ordered one bacon cheese burger thru the drive thru, order #66. I have 1/2 hour lunch period. I was the 3rd vehicle in line. 1st was a tan truck, with 1 person & was waiting at the window when I ordered my sandwich. Next was a red car, waiting. 1st car got 1 bag. 2nd car go 2 bags and 3 drinks. At 12:54 I paid, did not get a receipt and received a Cold sandwich. I thought BK was suppose to be a fast food restaurant. During the time I waited, I watched the staff in the window, laughing and joking around. With McDonalds across the street, I thought BK would give the McDonalds a run for their money. Now I know why McDonalds is always busy at lunch, and not BK. With no receipt, the only thing I have as proof that I bought anything is the Order # tag that was taped to my bag, which reads Thu Sep 21 2017 12:39 PM T12L I=8 C=280. As far as desirable resolution - a HOT sandwich would be nice and possibly staff that wants to Work. Good Luck.

Read full review of Burger King
Hide full review
ComplaintsBoard
M
12:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King complaint about customer service @ burger king (r) 005535 order 75

Yes my name is Missionary Gloria L. Jackson known by many as Missionary Gloria L.(Davis) Jackson.

I had just left a funeral service on September 18, not to mention my husband has not been dead yet 6 months until September 28, 2017. I thought I would patronize Burger King as opposed to eating a regular dinner. The McCartney Road location. I order a Whopper Jar., And a small fry Mon Sept. 18, 2017 approx. 2:43 PM. T=12 L I=2 C+300 receipt criteria.

This Caucasian women wearing a black top with black hair depicted anger, she may have been a manger based on the uniform she was wearing.
I had gone though the drive thou wind to order my food, after explaining that there was this Super large onion ring in my fries; she took the fries slammed them in the garbage. The women said, " We can not help that the fries come out like that, they will always be like that". I responded that I did not order onion rings, my order was fries.

Never did I raise my voice in stating that or get indignant with her. The girl then said, "I fixed just leave, in such a nasty disrespectful way. Then I replied, I am with in my rights, and you do not have to disrespect me like that. Reminding her that I was not her child. She was furious, and stated, " I am calling the cops. I told I don't care, she could call the cops, the President, or her mother.

There was no need for her to yell, and act as though she was a loose can, neither contact the police we were having a dialogue. Her co-worker commented on something I said. The conversation did not concern her, and I did inform her of that. There were customers eating that could attest to her abnormal behavior. I then left going to my car sitting eating my fries. The police then cam, and wanted to know from me what was going on. He stated, " they wanted me to leave. My response was I did do anything but go into Burger king, patronizing them, and explained the large onion ring was in my fries. That would be discrimination, and if they would of taken me to jail, a false arrest claim could be filed where your company would have to pay big bucks. Folk sitting there eating saw what happen, and how rude, an hostile the women acted. I did not want them to taste like onion rings. The women told not even a skillful law, and was on a power trip.

That is why you have innocent men, in prison today because of women like her, who straight out lied. This was not a good example for her co-workers to see her behave as an ignoramus fashion. The customers could not have been impressed with her bad attitude. She need classes, and training, I need an apology from her. This women called the police taking them from their busy schedule of important things. You do not want them to get a reputation like the little boy who cried wolf.

Read full review of Burger King
Hide full review
ComplaintsBoard
C
11:40 am EDT

Burger King customer service

To Whom It May Concern:

First of all I would like to say, I am not very satisfied with your company's handling for complaints. This is the 3rd time that I am mentioning the same issue that occurred on 9/10 at 1:55 pm. I called to advise your company that I was not satisfied with the treatment I received at Store#6357. During the Hurricane Irma scare. I went to the aforementioned
location to get some food and was turned away. They told me that they were closed when I walked in the door at 1:55pm, yet more people got
into the Drive Thru line while they ushered me out of the store. Those individuals were not refused service, but I was. I was irritated to say the
least. I do not know what kind of fast food establishment your company is, but I do not like it. There are too many other places to go to without worrying about Burger King. Some manager named Steve made a half hearted attempt to contact me so that he can say he did. He left me a voicemail to call him back, which I did. The phone rang over 40 times at the number he called from but did not give me the opportunity to leave a voicemail. Also, no follow up on his part.

I have been dealing with business situations for 40 years and this is spiraling out of control. It is not my job to satisfy Burger King, but the other way around.
If your business does not care about the customer, then I will let the media know this issue. In case BK wants to talk to me, I will once again leave my
contact information . I do expect to hear from someone very very soon. If I do not answer, a voice mail message with a working phone number would be fine. Also the name and best time to call would suffice.

Calvin Landrum
PO Box 42105
North Charleston, SC 29423

[protected]
[protected]@aol.com

Store #6357 5125 Ashley Phosphate Road

Read full review of Burger King
Hide full review
ComplaintsBoard
B
11:35 am EDT

Burger King bad service

Since new management came to the lake city mn burger king the place has been nothing but a [censor] show. They never get orders right, we have waited up to 40 min in the drive through for food that you then recieve cold. The employees are on drugs and no one takes the job serious. Very poor service many people have experienced this now and ready to boycot them.

Read full review of Burger King
Hide full review
ComplaintsBoard
R
8:18 am EDT

Burger King employees

Went to bk store #7736 last night. The employees up front were to busy playing on their cellphone to give any decent customer service. I watched the cook with no gloves on handle raw meat then start filling orders of chicken nuggets. After that he started making the food I had ordered. He still has no gloves, wiping his forehead dripping with sweat, then continue making burgers. Normally do not have any complaints with bk service. Last night was just gross. The restaurant was not clean. Will not be going back to this location.

Read full review of Burger King
View 0 more photos
Hide full review
ComplaintsBoard
S
9:22 pm EDT

Burger King employee taking advantage

I was dining at the burger king in fruit cove florida (495 state road 13, jacksonville, FL 32259) today (9/20/2017). I had 3 of my children with me (ages 5, 5 and 10) and we chose to sit in the playroom to eat. There were 4 children (all dressed in uniform type clothes) who were terrorizing the playroom. They were VERY loud and followed my children around the entire time and did not respect their space and allow them to even eat. We ended up leaving early, taking food with us. When I asked the oldest child where his parents were, he replied "My mom works here and we come almost every night to play and eat while she works." I just don't think this is appropriate. It would be different if the children were well behaved and sitting quietly while waiting for their mom (an employee) to get off work, but they were acting like they ran the place. It was not a good experience for me or my children and it was disrespectful to everyone trying to just enjoy a dinner out.

Read full review of Burger King
Hide full review
ComplaintsBoard
J
5:29 pm EDT

Burger King I am complaining about product

I had a coupon for a 2 whopper meal which came with the two burgers, 2 fries, and 2 drinks. Also added on a 10 piece chicken nuggets so my total came to $11.70. When eating the burger it tasted good but then towards the middle I tasted what I though was crumbs but the more I bit into it, it tasted worse. I turned the burger over to wait looked like a power substance and it tasted gooey and thick. Very disgusting and horrible quality within the product. I did have a coupon and was trying to get my brother some food after school and this was the horrible product we got. Thanks a lot, will never be returning. What will you be doing about this.? The location to be exact was off white lane and Gosford.

Read full review of Burger King
Hide full review
ComplaintsBoard
S
1:53 pm EDT

Burger King this is not a complaint but a suggestion

I am not making a complaint but a suggestion hopefully company
would consider this seriously & effectively. Please seriously considering
in getting a TV in Burger King. It will really boost up increasing moral,
customers in ages dine in more in my area. We really need 2 TV's there.
I see need increase on customers badly.
#4751 my store #. Thanks,,, * Hopefully I see this change in next couple months before year ok!
Cleveland, MS

Read full review of Burger King
Hide full review
ComplaintsBoard
D
11:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King no receipt, overcharged and then denial by manager

Dear Burger King,

I normally would never complain to a corporate headquarters but tonight I'm 95% sure that a money stealing scam was attempted by a manager at one of your locations. The location is 17015 North 7th Street. I just got back from this location and the approximate time of the issue was around 8:45 PM on Tuesday September 19th.

I pulled up to the drive through and simply ordered a 10 piece chicken nugget and one value fry. Upon reaching the window the cashier mumbled the total to me and all I heard was something 42. I didn't think much of it and handed over my debit card. As soon as she handed me the bag of food I knew something might be wrong as it was far too heavy but I pulled away. I pulled into the parking lot and checked my bag of food. I had received what looked like 2 value fry's and my 10 piece nugget. Okay no problem they must have heard me wrong and gave me two frys instead of one. No problem at all. I still sensed something was off so I checked my mobile banking account and noticed a charge for 7.27 from this Burger King just now. I searched through my bag and of course there is no receipt. Doing simple math in my head $1.29 x 2 for the fries and $1.49 x 1 for the nuggets doesn't equal $7.27.

I take my bag of food (with no receipt) back into the location and speak with the young woman working the register. I explain to her I was overcharged and ordered one value fry and one 10 piece nugget and was charged 7.27. She looks perplexed and the woman that handed me my food at the drive through (who I find out is the manager) immediately sees me and says "you ordered 2 value fries, we both heard it on the headset". Okay fair enough, I didn't order 2 value fries but I understand mistakes happen. I explain to her this and say okay so if you think I ordered 2 value fires and a 10 piece nugget why was I charged $7.27 and not provided a receipt. She immediately begins acting strange and pulls out her phone to use her calculator and does some rough math and tells me she owes me $2.85. I didn't see her pull this money out of the cash register so I can't confirm where this money came from but the whole situation just felt like she was trying to skim a few bucks off of me thinking I wouldn't catch what happened.

Wrong order, no receipt, no acknowledgment that she was wrong and strange behavior from the two staff members that I encountered. I don't want to fully call her out for attempting to scam but I just would like to pass this message on to see if there was anything else suspicious from this manager or the location. I have never had any problems with Burger King but seriously felt like the manager had attempted to take advantage of me. I would include a receipt but I was never given one and when I asked for my receipt inside the subject was immediately changed to giving me the difference back by using the calculator on her phone. I will be monitoring my debit card to make sure there is no other suspicious charges.

The manager appeared to be about 5"3, dark brown hair with a pony tail and of the hispanic background. I looked for her name tag and of course she didn't have one present for me to say. I should have asked for her name specifically but with this time frame you should be able to figure out who this person is.

Thank you for taking the time to read this and please feel free to call me directly at [protected] for more information or email me at [protected]@yahoo.com.

I'm more interested in protecting your brand and other customers in case this issue has/or is happening to other customers.

Thanks,
Dustin

Read full review of Burger King
Update by Dustin S
Sep 20, 2017 12:51 am EDT

Mistakes happen but in my opinion everything was too perfect to be a mistake. Over charged, no receipt, manager immediately knew why I was back, money not taken out of register and clearly flustered and defensive "manager". There's a chance I'm wrong but I'm fairly confident this was an attempt to steal money from me. This is the first time I have ever had a situation like this happen and I would like to try to protect others if it's a trend at this particular establishment.

Hide full review
ComplaintsBoard
E
8:49 pm EDT

Burger King appearance of crispy chicken sandwich

I went to order a crispy chicken sandwich drove away realized I had a spicy chicken sandwich that was as thin as a piece of balonie and cooked to a crisp and dripping saturated with spicy chicken sauce, I didn't return because I was already headed towards my destination and it would of been more of a hassle than it was worth. I've never had such a bad experience with a chicken sandwich in my life.

Read full review of Burger King
View 0 more photos
Hide full review
ComplaintsBoard
P
11:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King health hazard & overcharging in connecticut bk on route 5 off of 15 south

We ordered food for a lunch stop from Vermont to Maryland at the Burger King on Route 5 coming down 15 South. No problem ordering the meals but when I went to the ketchup dispenser to fill out paper cups with ketchup the substance that squirted out of the dispenser was basically WATER with a hint of red. At first I thought something was wrong with the dispenser and I filled another cup and then another until I realized the management had diluted the ketchup with (tap) water. That is disgusting and a health hazard putting tap water in with ketchup and leaving it at room temperature to grow bacteria. This manager is asking for a law suit for food poisoning. I went to the counter and complained and it was immediately apparent I was correct. NO ONE denied the ketchup being watered down. I asked for a ketchup packets and was handed ONE and then told I would be charged 25 cents for each additional packet. I don't know if this is the usual practice of all BKs or just this one but I don't plan on finding out as I will never go to another BK again and risk my health. And I was not the ONLY patron to complain about the ketchup. DISGUSTING WAY TO SAVE A FEW PENNIES BY BK!

Read full review of Burger King
Hide full review
ComplaintsBoard
S
10:14 pm EDT

Burger King receipt for survey doesn't have survey code at bottom to take survey online.

Store #11906 in New River AZ is NOT putting the survey codes at the bottom of the receipts. Without the Survey code, One cannot take the SURVEY. This is the 2nd time I have received a receipt w/out the Survey code. One problem w/ the order for this receipt, was that the chicken patty for the original chicken sandwich was overcooked, like cardboard. The fish sandwich was perfect but the chicken sandwich on a scale of 1-10, was about a '2'. Receipt #1708696 and employee (cashier) on the receipt was Rebecca.

Read full review of Burger King and 3 comments
Hide full review
3 comments
Add a comment
R
R
Rudolph!
Morrison, US
Sep 18, 2023 3:00 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree also! The same thing is happening to me when I try to do a survey after making a purchase. I made a purchase yesterday at 3:48pm and tried to complete the survey today at 1: 45. The same message kept popping up. I give up!

G
G
GeorgeSam
, US
Mar 09, 2018 10:58 am EST

Burger King might as well stick the survey up where the sun doesn’t shine..every time I try to do a survey I enter the required information from my receipt only to get the same old BS..it says in Red letters CANNOT COMPLETE THE SURVEY WITH THE INFORMATION PROVIDED I check and recheck and same old crap..I thought maybe too old of receipt, so I purchased food on a Thursday around noon...filled out the survey the very next morning and my information was no good ?

If you don’t want to follow through with free food THEN STOP THE BS SURVEY. This response is after six or seven separate visits to you place...

It’s Mcdonalds for me and my family..They have an easy to fill OUT survey and have always came through...DONE WITH YOUR CRAP..

D
D
Dingdory99
Cleveland, US
Jul 14, 2023 7:19 pm EDT
Replying to comment of GeorgeSam

I totally agree, I get the same message after multiple tries. It's been 24 hours and I still get the same message. As far as I am concerned Burger King can stick everything where the sun don't shine. I ordered a double cheeseburger and asked them to add mayo and onion. I was charged $.30 for the onion. I have no problem with paying for something I asked to be added but I literally had one small ring if onion. One ring, not a slice😡 Also the meat didn't look real, it was a pale gray color that looked like it had been cooked in water. That would explain the lack of flavor. Never again Burger King!

View 0 more photos
ComplaintsBoard
J
8:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King store cleanliness, employee attitude/service

Burger King store #11441 in Ormond Beach, Fl
Floors are filthy, trash on the floors, condiments and straws are not restocked, the drink dispenser is sticky and dirty, etc. Today's visit(Sept 18, 2017) ordered a sandwich and it was made improper, asked for another and was told no and to watch my attitude. Also employees in food prep area wearing flip flops, no head gear, and not once did they wash hands and employees talking on personal cell phone and serving food and working front registers. Very irritated and unhappy with the service and the way I was talked to.

Read full review of Burger King
Hide full review
ComplaintsBoard
C
3:34 pm EDT

Burger King chicken sandwich and fries tasted bad

I bought two chicken sandwiches with two fries at your store front in Saratoga Springs, Utah. I first notice the fries had a peculiar taste and when I began to eat the sandwich it also tasted off. I did not finish the fries and did not eat the second sandwich.

I used to frequent this location frequently but I have had poor tasting food before. I am not interested in buying food even with coupons which continues to taste poorly. There are other food vendors in the area which do a much better job.

Read full review of Burger King
Hide full review
ComplaintsBoard
O
9:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King fresh food

I took my family of five to the burger king near my friends house in concoction it was about 8 o clock at night we ended spending near 50 dollars on a bunch of different things to have since we hardly get fast food. What a waist of my money. The fries were cold and not even filled up to the correct amount per size the nuggets were Okay for the price. My husband's burgers were supposed to be ketchup and mustard only they were made regular, but the worst part was we got 3 large size chicken fries and let me tell you they were as hard and old as can be. I'm not talking coupl hours I mean they were terrible. All three larges couldn't even been eaten by anyone in there right mind. I live about 45 mins away from there and I was not turning back after getting 20 miles in. I was sooo angry I waisted my hard earned money on a meal that no one took the time or effort to make decent. NEVER AGAIN.

Read full review of Burger King
Hide full review
ComplaintsBoard
C
7:40 am EDT

Burger King drive-thru cashier

Went thru the drive-thru right before 10p.m. last night and was made to fill as if my wants and needs were a complete inconvenience to the drive-thru cashier. When pulled to speaker we was still figuring out what we was wanting and looking at menu, she said she could take our order and I said I needed time still and before we could figure out she said for me to put in my order not asking if I was ready or if needed more time. It was more her way making it known she wanted us to order already... Asked for sauces at window and said we had to pay bc we didn't order chicken nuggets but our meals had fry's and we was only aloud 1 pack each so any extra needed payed for which I did. After pulling away realized she must not of heard when I asked for salt packs for fries so came back thru the drive-thru when she seen me at window she asked what I needed and told her I needed salt I was told she had one pack in area where the salt packs are stocked and instead of going and getting more to stock up and give me I was handed one salt pack and was told that's all there was. I just felt as if coming to this store was wasting the time of your employees. Very very unwelcoming feeling.

Read full review of Burger King
Hide full review
ComplaintsBoard
T
9:20 pm EDT

Burger King food

Went to Burger King in Windsor heights, IA. Ordered 3 crispy chickens one turned out hard. I couldn't even break it apart with my hands. when I bit into it I felt it was going to break my tooth. The staff acted like they didn't know what they were doing. Acted very confused when I confronted them about the situation. It was awful I won't go back again.

Read full review of Burger King
Hide full review

Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Burger King contacts

Phone numbers

+1 (866) 394-2493 +1 (844) 576-0546 More phone numbers

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Burger King?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Burger King Customer Service. Initial Burger King complaints should be directed to their team directly. You can find contact details for Burger King above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Burger King. Discuss the issues you have had with Burger King and work with their customer service team to find a resolution.