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Burger King
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1.2 4599 Reviews

Burger King Complaints Summary

230 Resolved
4352 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burger King reviews & complaints 4599

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2:29 pm EST
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Burger King customer service/order accuracy

Hello, there is only one burger King close to my house and the customer service is horrible and the order is normally missing meals, which just happened again today December 30th 2017. An order was placed through the drive-thru and one order was in there, but the second was not, noticing after leaving BK, I turned around to go back and waited again, but just to be ignored by the employees, so I left with still having only 1 meal. Money was wasted and no one was happy... with one meal missing and the other stone cold. I have spent enough money at Bk, but half of the money was wasted due to missing food items and cold food that tastes horrible reheated. It this had only happened one time I would not be sending this, but this has been going on for the past 2 yrs at this location. The location address is 105 W. 61st ave. Merrillville, IN 46410. It would be nice if something could be done about all the headaches and aggravation this has caused. If someone could please send a response to me please e-mail me at [protected]@gmail.com

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9:54 pm EST

Burger King my order

I went to Burger King #2051 on dec 24th 2017 at 3:23pm.
I ordered original chicken sandwich combo meal. I asked for chees and was charged for it. There was no cheese on it and the chicken was cold. Also ordered the bacon & cheese crispy chicken sandwich w/o tomatoes. There was no bacon and no cheese and had tomatoes on it. Wasn't warm either.
The 4 piece chicken finger were cold too. The fries were okay and sprite were good. The service didn't really seem to care about being there. I may not go back to this location.
I am pulling the info I have on the employee ticket that shows no tomato and add cheese one that comes on the food.
BK 2051
1545 E Buckeye Rd, phx, az 85034
Order 24
Drive thru
Sunday 24 2017
03:23pm
T=12L I=1 C=4399
I can not find the other reciept

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Sulphur7
, US
Dec 30, 2017 8:24 am EST

All you can do is contact corporate.

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9:01 pm EST
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Burger King food and service

Ordered: 2 whoppers with cheese, 1 whopper without cheese, small fry and diet coke, 2 large chicken fries and 1 large fry, 1 order flaming hot Mac n Cheetos
Went to burger king
Address: 4120 hwy 90, Pace, FL. 32571
Tel [protected], this number didn't work as effort was made via cell and landline
Got home and 1 order missing. Drove back, they took receipt, food given but cold

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3:52 pm EST

Burger King unethical behavior

i previously worked at the burger king listed below before i went away for college i informed the manager that i will be leaving and she was fine with it, i recently applied to a different burger king, and when i spoke to the manager at new location he informed me that he spoke to my old manager who lied and said i was there for only a month and did not tell them why i left.

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12:08 pm EST

Burger King order

I was in Burger King #11440 and ordered a whopper and med fries. In a hurry, paid, took my bag, and left. On the road discovered I had 2 orders of fries. And that I had been charged for a meal plus the 2nd fry. Only wanted what I ordered. What a sloppy run store! Plus they stole money to give me what I didn't want/need. All that on top of an extra long wait to even get service.

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10:00 am EST
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Burger King the fact that 90% of the time they don't have the stuff made up during breakfast, and they get your order wrong 98% of the time

I came through the drive thru this morning, and they didn't have any biscuits ready yet again, they never do, so I got upset and went in and said I'm sick of this crap you never have anything prepared I want the managers name and corporate number. She said I dont need this [censor] and walked away. I said you wouldn't need to put up with it if you did your job, every time we come in here there is either not the item in stock or its wrong. Ive had them be wrong 3 times in one order, I just walked out and let them keep my money that time, but after the manager walked away one of the other employees said god bless you with a big smile on her face. I told her I don't need that crap I don't believe in it, so all the other employees started heckling religious remarks. Like you need god, go to church, god bless you laughing. I will never go to burger king again, feel so offended, gonna check into a lawyer.

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Update by Zachary Wenzel
Dec 29, 2017 10:01 am EST

I forgot to say, the managers name tag said Julie

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3:30 am EST

Burger King on the job hired then fired 4 days later

My son is 16. Just started at BK worked 4 days and was fired. He has yet to be paid. He was treated very unprofessional. Never had a job before and yes was slow. Of course he was slow first job. I myself don't believe a teenager should run a place of business if you can't treat people fairly. I'm not happy about this at all. When being interviewed why not say hey you will be timed to see how fast you are can you handle it. Whatever the case is I believe my son should have at least been trained properly and given a chance. 4 days isn't enough. Please help me understand this.

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3:33 pm EST

Burger King whopper

On Monday December 27th I went to Burger King to get a whopper went thru the drive thru told the woman only pickles onions and tomatoes she said ok went to the window she opened the window i said again only pickles onions and tomatoes she said yes went to pay her again i said only pickles onions and tomatoes again she said yes so i went on my way going to bingo got there opened my sandwich and guess what i found a ton of mayonnaise and ketchup[ I cant stand either one I was so pissed I could not eat it as it was covered i gave it away i t asked that women 3 times i was really pissed.

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3:31 pm EST

Burger King coffee

On 12/26/2017 we were returning home from visiting family for Christmas. On our way out we stopped at the Burger King in Louisburg NC. Drive threw coffee was weak. On road finishing coffee got mouth of solid grit. Check later and I hope the black filth was just coffee grounds. Too far to turn back. Highway robbery from this store in my opinion. Felt as if they poured out a cup in cleaning. No one should have to pay for this type of non service.

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2:01 pm EST
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Burger King fries/shake/drinks

We went to the BK in Evergreen AL and they had no fries (none, zero- not just not ready - not a single fry in the store), no shakes and a number of the soda flavors were not available. The staff was unapologetic and apathetic. Makes me think twice about going to BK again! Pretty pathetic- good thing there was a McDonalds across the street. They had hot fresh fries!

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smarar@hotmail.com
, US
Dec 28, 2017 2:03 pm EST

Child, unfortunately things like this happen sometimes. It is a matter of the vendor not being able to sell enough to them. I mean they cannot just wave a wand and magically have an unlimited supply appear. Think before you post.

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9:46 pm EST
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Burger King my complaint is a service complaint...

Complaint on...
*Burger King / Mgr. Angelina
*Store#9867 / [protected]
*Phoenix, AZ 85042
*On 12/24/17
I'm diabetic and needed to eat something quick, so I went thru the drive thru at Burger King (BK) and ordered a Whopper for me, a #6 for my son. The order was wrong at the window, so I advised the girl ringing me up of this and all was well ...so I thought! The Mgr. Angelina came to the window talking very fast and extremely rude, asking what's the problem. Before I could explain, she called me a lier and closed the window on me and then came back, handed me the bag, once again with the wrong order. As I attempted to tell her (again) what I ordered, she quickly and irately said you can have your money back. Being diabetic and needing to eat something, I wanted my food. I drove around and came inside to address the issue and she slammed my money on the counter, left and refused to service my order. Another Mgr. MIGUEL was very accommodating and gave me information needed to properly complain, as he witnessed part of this incident. Angelina was not just having a bad day, it was obvious either she's very prejudice or has a nasty disposition on a regular basis. She's representing BK! I've never lodged a formal complaint on someone however, this is not just about my experience. Based on my experienced with this Mgr., I'm sure she's like this to many others and BK needs to know who's representing them! I'll continue to pursue disciplinary actions towards this Mgr., until I know for sure that BK Senior Management has reached out to her! Sincerely, Jg.

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10:35 am EST
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Burger King 379 s lovekin blvd blythe, ca 92225

Went though the drive thru at Burger King and I asked for a Whopper with no cheese, I received a burger with cheese, so I went in asked for a burger with no cheese and it happened to be from the manager, then I left the premises about to get on the freeway, opened the wrapper to find a whopper with cheese once again. So I went back to the store to get my burger with cheese finally. The manager only said sorry, was not very apologetic, nor did he offer me anything like an extra fry as mine sat in the my car waiting to be eaten and was cold at this point.

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3:56 pm EST
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Burger King racism, disrespect and horrible customer service

Today December 25 2017 Christmas day at 2:30 on location # 2531 in 955 SW 107 ave Miami fl 33174 FIU I decided to get luch from Burger King with my parents because I didn't want to eat last nights leftovers. When I was inside one of the customers service rep(that by the way she was very nice and helpful)misunderstood one of my orders. My mom, who doesn't speak English approached the couter and tried to exchange the sandwich. The manager of location who is a young african American came very unprofessional and didn't want to help my mother because of the language barrier . I approached the counter and manager told my that i had to pay extra $.80 for extra cheese. I honestly didn't like the way she talked to me but I agreed and understood. when I swiped my card, credit card machine fell because was not properly mounted. And the manager told me that if I was going to destroy her property I had to leave the restaurant . I explained her that I wasn't destroying property. I was trying to pay. I raised my voice a little bit because her attitude eas very rude. She told me that if I was going to be the grinch this Christmas I had leave the restaurant or she was going to call the police on me. I told her that it was unnecessary because I was trying to pay. She didn't hesitate and immediately grabbed her phone and dialed 911. My mother was next to me trying to understand what was going on. Surprisely the manager spoke spanish and told my mom in spanish that she didn't want to speak spanish. While we were standing she yelled at my mom and asked her to leave too. When the manager called the police. She was telling the dispatcher that I was doing distubance and was refusing to leave property making a false statement. Every thing was a lie. My mother was standing doing nothing was was very disrespected. I told the manager that I was going to report her and her response was that I could do whatever I want and that nothing was going to happen because she was the manager. So then I asked for my refund and she refused and asked me to leave again. I even asked for a bag to take my food and she asked me again to leave. I attached pictures showing the BK food tray. My parents had to leave the place holding a tray with all the food. We were kicked out like delinquents or even worst, like dogs. I waited for the police do make my statement but then I just didn't want to continue waiting because i was so disappointed and I decided to call corporate instead and report the incident. Unfortunately I couldn't get the Manager's name because she wasn't wearing a name tag. This is very sad and poor customer service and I think that is unfair to treat customers like that. I decided to escalate this in to legal action. I will be filing the paperwork to the state attorneys. I really want to change my mind and not do it but there's people who want to discriminate us for being hispanics immigrants. We all have rights to be equally treated. We must raise our voice for those who can't. I requested a meeting with the franchise owner and district manager. My name is Miguel and my phone number is [protected]

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6:11 pm EST

Burger King condition of place of business

visited on 12/21/2017 @06:51 pm, order #74: the floor area around the handicap table was sticky and had left over food crumps on the floor, the soda/drink area had spots of drinks, spots of sticky residue, and minor soda/drink spills, the floor was also sticky in that area, It is not the way a restaurant should be at dinner time or anytime for that matter.

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5:45 pm EST
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Burger King I ordered (5) 2 cheeseburger

I went to the drive thru on December 24, 2017 at the following store 10928 first of the manager was very rude when he took our order. we entered the line at 5:37 never left the line for 15 mins. then I went to eat 1 of my 5 meals only to find no meat on both my burgers. my husband went back thru the drive thru and had to ask for our receipt which we never got and asked to speak to the manger only to find out it was the same guy who took our order and gave it to us. the fries were ice cold too. So I made family check their burgers we found 3 more. I will never ever go to this burger again. I am very disappointed with the quality of the service and how things were handled by the manger

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11:38 pm EST

Burger King the restaurant located on main street, manteca, ca

Something is wrong with the management of this restaurant. We spent 40 minutes at this location in the drive thru getting out orders. We went here on Thursday Dec 22, 2017 at about 7:40pm. We entered the drive through and spent 20 minutes getting through the line. We were told we could only place one order at the drive through so we drive through again and spent another 20 minutes. Most of the time was spent in line at the speaker. The manner in which this restaurant is being run is ineffective. Not only was the drive through too slow, but inside at the counter was too slow too. I am not sure what the problem is, short staffed, inefficiencies, inability to multitask, etc. This restaurant has been this was for some time, years in fact. We have visited other restaurants in other cities and the service has been so much faster. We saw a lot of cars leaving the line at the drive through due to the long wait. I don't know what the problem is here, but someone needs to do something about it. thanks for your time.

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2:43 pm EST
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Burger King complain about stores here in são paulo, brazil

Hello,
I and my son used to go to Burger King stores located in the region of São Paulo state, in Brazil, where we live. I went to the Burger King stores in following cities: Bragança Paulista (1 store), Santo Andre (2 stores), São Bernardo do Campo (4 stores). I couldn't help but noticing that the customer service of all of these stores were really awful. All of these stores don't have air conditioning systems working (and here is a warm country). The smoke from the grills usually spread all over the customer area (i.e. all stores lack of a proper smoke exhaustion system). The orders take no less than 5 minutes to be served (this happens when the store is empty. When the store is crowded, it can go up to 30 minutes). For comparison, this lag is longer than any "padaria" (a traditional Brazilian bakery) that I know of, that also serve sandwiches, among other foods. Because of that, it's common to have a crowd standing in front of the delivery area of these stores, where the employees call the customers by name, without a microphone or any queue number system. I've directed these comments to all stores and also placed a complain in a site called "www.reclameaqui.com.br" but none here seems to care about it. Therefore I decided to write directly to the HQ, hoping to let your staff know what is going on with your brand here in Brazil. Thank you for your attention.
Regards,
JoseFornari

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4:41 am EST

Burger King awful service!

I went to Burger King on Monday morning December 15th. which was the 3rd Monday in a row that I went and they didn't have pancakes. I was told that the truck just isn't delivering the product. I then order a French toast combo. and was a little bothered by the fact that I was asked for another .27 cent for an extra syrup, especially since I'm being inconvenienced. and when I said this to the rude cashier her reply was " look I'm not about to sit here and argue with you" and she closed the window in my face needless to say I'm pissed at this point, but I was too tired to argue or go back and forth after working a midnight shift so I left... well I get home and ready to relax and eat and discovered I had no syrup in my bag... so I re-dressed and went back. this time I went inside and i just wanted my money back at this point. so the shift manager "Desia" was so rude handing my money back she dropped my changed on the floor and walked away, and the cashier " Shannon" continued to be rude and argue with me and had the nerve to say " all I did was say, I'm not gonna argue with you, and I shut the window on you"! that when I asked for her name since no one wears name tags there and she replied " I'm not giving you my name" so I asked another gentlemen working for the manager and cashiers names to filed a complaint. ...I have been going to this location for years, but I will never go there again and the icee machine has been down for months! i can go to any other burger joint and don't have to put up with bad attitudes and pay their salaries... I TOO have worked at burger king exactly 30 years ago and I worked my way to manager too, so I know how this works...# STORE#5771THEWORST

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Sulphur7
, US
Dec 23, 2017 9:56 am EST

If you worked at BK 30 years ago, it seems you have forgotten: 1. employees have NO control over deliveries and 2. when you ask for something extra, they have to charge you for it. Employees are not empowered to give away free food.

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9:52 pm EST

Burger King 4700 broad street philadelphia, pa whooper

The service was not acceptable. I went to this establishment to purchase dinner for my family which is normally our favorite fast food restaurant to purchase food. The wait time in the drive thru was extremely long than when we finally get to order they did not have no whoopers and this is not the first time that this have happened at this location. My family and i was truly disappointed with the service and the fact that they had nothing to compensate for what they did not have. I will never go to that location again.

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Update by Carolyn Hunt
Dec 22, 2017 9:58 pm EST

I am upset my mom took me to Burger King with my cousin Bri and we were very hungry. Burger King is my favorite fast fool place. We went and really wanted Whoppers but there were none. We then wanted a 2 for $6 but they said there was an issue with it and they didn't have any burger buns and almost everything we asked for there was something wrong with it.

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1:09 pm EST
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Burger King service

I went to the Burger King on Forsyth Rd in Macon Georgia. The associate who made the payment transaction was pleasant, however the associate at the next window who gave me my food was extremely rude. There was no greeting and she shoved the food in my car window. Customer service was horrible, not to mention I was given the WRONG order! I was so upset I just drove off. Never returning...

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Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

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