Burger King

We love Burger King! Sadly, today's experience was not acceptable. We were traveling and about 5:40 p.m., we pulled through the drive-thru at Burger King on Antilley Road in Abilene, Texas. I noticed a sign in the front window that read, "Whopper Jr. Deal $3.99". That is what I ordered. When we pulled through to pay, the young lady said, "That'll be $5.28." I stated that I had intended to order the "Whopper Jr. Deal for $3.99", and she said, "If you want that deal, it comes with chicken nuggets instead of a burger. Is that what you want?" I said, "Well, there's a picture of the deal on your front window that shows a burger and states "Whopper Jr. Deal $3.99". She repeated that if I wanted that deal, it would be a chicken nugget meal. Because we were needing to reach our destination soon, I just said, "That's ok -- I'll just take this." She stated, "That'll be $5.28." She was blunt and clearly not in a mood to offer good customer service, and I don't believe she knew or cared what the sign in the front window said. We paid, and without handing us a receipt or attaching it to the sack, the young lady shut the window and began taking the next drive thru order -- so we left. To add to that -- my burger was very cold - the meat wasn't even the least bit warm, the lettuce was wilted, and the bread was soggy on one end and dried hard on the other. I ate about three bites and threw the rest away. Had we not been pressed for time, I would have gone back, asked for a manager to look up our order for a receipt, and requested a refund.

I'll repeat that we love Burger King. Both my husband and I are typically very positive, easy to please, people. Since we both retired, we take frequent road trips, and we attend many events that our grandchildren are involved in. Burger King is usually a favorite stop for us. This location in particular is close to our home, and I want it to be a favorite. However, this is actually three times that we've been very disappointed for various reasons, and our daughter shared another recent incident at this location that has convinced her to simply not go there anymore. This is a shame because this Burger King is at a prime location and is across the street from a hospital. There is every opportunity for exceptional performance from this location.

As far as a resolution (which is asked for in your website instructions), I'm not really asking for anything. I just know that this is not the kind of service or employee interaction that would make Burger King proud. I've never worked in the fast food industry, and I've never been a "mystery shopper" for anyone, but I would re-visit this location in that context with hopes that I could report a much better experience next time. Other than that, I have no reason to go there again.

I went to burger king on saturday january. 21st. .2017. I ordered 24.95 worth of food. There were 2 number 8's value meals.. The chicken sands (Long ones) 1 was plain and other no lettuce xtra mayo. Got home.. Lettuce and xtra mayo on both and my daughter is alergic to mayo. I called immediately. . They put me in book for 2 value meals credit. Went yesterday to get my credit value meals.. Ordered same exact thing.. This time I got 2 total different chicken sandwiches with heavy mayo n cheese n pickles on them. I called again to complain.. Wrote me down in book again.. I just went again.. I checked both sandwiches at counter.. Both were wrong for 3rd time ! The manager marcus was really rude to me.. They were all rude n un professional. I got no apology for having to go back n forth 3x or anything! I normally go there faithfully 3x a week. I feel for inconvenience of going back n forth 3x I should be compensated with coupons. This was a huge mistake. I can see 1x but 3x n than be rude about it is totally wrong n un professional. Angie ewald.. .226 west 7th avenue apt. A. Oshkosh wisconsin. 54902... [protected]. This was rudest any business has been to me in my 53 years. Any questions feel free to contact me... Oh ya.. One evening at 8pm.. I wanted a shake.. But they took machine down for nite.. Mind you they had 5 hours before close.. This too was wrong. And its the burgwr kibg on main street in oshkosh wisconsin.

Jan. 24th I tried your new Homestyle cheese burger. The Burger was ok but not a homestyle, and way over priced.This burger should be on your 99cent menu no way is it worth over $5.00.I bought this burger at 2005 Huntington Dr. Fairfield Ca. 94533 As for the burger it self there was not any onions or much of any thing else on it and the bun was old and dry. I do not think i will order this burger any time soon

On tuesday, january 24, 2017 at 6:45 am I visited the burger king located at 1524 6th ave s, birmingham, al 35233 to order breakfast. I was greeted by someone who was taking orders at the drive-through window and at the counter inside where I was waiting. There appeared to be only two employees working at the time: the person taking orders and one other person preparing food orders.
There was only one other person ahead of me in line at the counter, yet it took 12 minutes to receive my order. I was given a coffee cup for my coffee order without being given instructions as to which coffee pot was regular and which was decaffeinated; I had to ask for a creamer, which was underneath another container so I could not see the creamers; and I had to ask for a to-go lid for the cup.
My complaint is that it took so long to receive my order and that I was not helped until I asked for it.In addition, neither employee seemed to be in a hurry at all; in fact, they both acted very slowly as if no customers were present.

we are a group of senior citizens x military and x law enforcement, a group of approx. 15 that eat breakfast at least 5 out of seven days a week at the burger king 851 warren drive warner robins ga. #15731. we now have to go up to the food counter and wait for a refill of coffee. we were just going over to the coffee pot getting our coffee and sitting back down. this puts a burden on the burger king employee and the person getting the refill. expecially if the burger king employee is busy doing other job tasks.

1/16/17 My family & I was visiting from out of town and we stopped by to have lunch. Our service was not good experience as the crews and manger were very rude and lazy. The service was horrible and not so friendly employees and manager. My family said that they will never go back to eat there again. The cleanliness overall horrible! Zero stars!

Went to the store on saturday 1/14/17 ordered gave me the total and when I got up to window it was close. So I ask to see manager. She came to the door and she was talking to me like I was stupid. Told me I needed to leave and find another place to eat. So I have contacted all my friends and that is about 100 familys that will not be buying from that burger king. If you have that kind of managers at other areas you want be in the profits long. Eddy skyles [protected]

Staff at the location of 4861 Burger King which is located on Wilson way in Stockton California at around 2 o'clock on January 17 was completely rude. While taking my order from the drive-through person working the drive-through was talking and giving directions to other coworkers inside the facility so as I was ordering I'm hearing somebody yell. This resorted in my order being wrong I had to take the time to circle back into the parking lot go back into the store get another hamburger and when I got to the car that one was made wrong too. The girl behind the counter kept on pulling her cell phone out to check it I think this is very unprofessional.

I used the drive thru because the lobby was already locked and all the lights in the lobby were out but I was only 9pm on a Saturday (1/14/17) night. I pulled into the drive thru and those lights were on and there were cars in the parking lot. I get to the speaker box and I am told the only food available are chicken sandwiches...nothing else and then she turns off speaker before I could ask if they add drinks or fries so we left. I don't usually go to this BK store #3649 in Kansas City, MO because they never get our orders right and the employees are rude and sarcastic but it was close to where I was that evening. I thought you should know. on the other hand the new BK which opened in Boardwalk square in Kansas City, MO is the best. Good food, good and polite workers and excellent customer service. I am using this site to complain because when you go to BK main site and click on any of the contact links they DO NO WORK.

Store 3400 has no compassion for their employees my supervisor Denise Montoya and Georgia Castillo have not corporated with my requests for my check stubs verification of employment. This request was for New Mexico Crime Victims Reparation Commission. Denise told my parents today 01/11/2017 that she mailed the letter to We Care in California. I am unable to go myself since I am in a rehabilitation for my depression since my assault. I cannot believe that not one person that I work for could not contact me at all and I have called everyday since December 8th 2016. Maybe someone will hear me out. [protected]

We just went through the drive through at store # 990 in tampa, florida. I am extremely upset as I did my order and the girl at the window didn't get it right. I had to repeat my order as she didn't even pay attention. I believe she was either on her cell phone or distracted by other customers in the restaurant, What ever the case was it was bad. First of all, I had a coupon for 2 whopper jr's and 2 fries right. one whopper Jr should have had cheese and substitute one fry for a small order of onion rings of which I did get charged extra (.25) I didn't get my onion rings and I didn't get my cheese. by the way I also ordered a # 9 large. that was ok.

The last 2 times I have visited store 4187 in ann arbor my order has been wrong. I used the drive thru so it wasn't discovered until I got back to work. The 1st time I ordered a meal (Going large) - I got a large pop and a small fry. The whole reason I ordered large was because I wanted lots of fries that day. Today I went and again ordered a large meal asking for cheese on my bun (I paid for it and got none) i'm vegetarian so all I got was a plain bun with veggies, not very appetizing. The order taker even recited my order back as I had asked for the meat on the side for my dog and cheese on the bun because I eat the sandwich. So, my order was clear and confirmed. I like burger king but i'm getting more and more disappointed by the fact I keep paying for things I never get. Another time the pop was so carbonated I couldn't even drink it and had to throw the entire drink away. I typically don't spend the time to complain but it keeps repeatedly happening. Thank you.

Burger king #14960, great lakes travel plaza. Worst service i've encountered in years. Placed order with shawn. I asked if I wait there and he just kind of pointed to his left for pick-up, not really into his job or customer relations I guess. I waited for my order while the two ladies preparing the order discussed their problems at home regarding ones husband. The order filler's clothes were disgusting! Her pants, from the rear were filthy, they looked as if she had been sliding down a muddy hill. When she turned around her shirt was dirty, greasy and worse than her pants. Not the type of person I wanted to fill my order, let alone touch my food. After she gave me my food I asked where my drink was and she said pick it up from shawn. I went back to shawn who gave me my cup and apologized for forgetting to give it to me when I ordered. I went to my table and discovered that there were no fries as ordered and paid for. I went back to shawn, who wasn't there at this time and explained the problem to his co-worker. This guy just looked at me, walked over and filled a bag with fries, handed it to me and walked away, nothing said. At this point I really didn't want any of your food so I threw it in the trash and went to the kfc in the next booth. I travel this route often to see family. Never again will I do business at your burger king!

Yesterday (12/26/16), I went to the Burger King by my house (703 W Seminary Dr. Ft. Worth TX Store # 22182). I go here often! While there today, I ordered 30 chicken nuggets. The girl gave me 4 sauces. I asked for more and she said she could not give me anymore. She said if she did give me more she would have to charge me. I think it is unreasonable to think that 4 sauces is enough for 30 nuggets. As much business as I give to this place, I think they would be willing to give me enough sauce packets to cover my nuggets.

12/27/2016
My coworkers and I walked over to the Burger King on Kings Hwy in Shreveport, La. At 9pm as we walked to the door, the worker walked to the door and locked all the doors. I called inside and after a 15 minutes of attempting to get them to answer the phone. The manager answers the phone and says that they close at 10 pm. I also informed her that this has happened several times before. She seemed to be shocked to know all doors were locked although she was inside of the building. I am very unsatisfied with the work performance of this company. Workers are on their phones majority of the time, cursing and sitting outside and no one is inside to take orders.

While at the Burger King at the Sloatsburg Travel Plaza I placed and order at 7:23 for Onion Rings and Cheesy Tots, small sizes. I had one person in front of me and there were two waiting for their food.

Much to my demise about 6 people got their orders before me as I stood there patiently waiting after asking once. I was told they had to make them. After about 5 minutes the cashier came over to see what I ordered and told the workers to hurry up.

I finally got my food at 7:40 - 17 minutes of waiting. I was on a bus trip and they were to depart at 7:30 but had to wait for me to return.

I was very dissatisfied with the long time it took...

Went through the drive thru at 9am on Friday Dec 2 2016 the person working the drive thru was barely understandable. Sounded like she was intoxicated or high on something.
Asked for a burrito with bacon egg and cheese only.
Verified this with the cashier.
Got to the window, only to have the cashier practically throw my food at me. No thank you or anything slammed window.
Opened my food and it was sausage, egg, cheese, and Hashbrown.
No bacon
Went in store only to have the manager argue with me that that's what a burrito comes with. Even though i showed him the receipt showing b.e.c only.
His cashier says i told you that's what she wanted and you said no we don't make it like that.
Upon arguing over who was gonna make it, the manager finally said i guess I'll go back here and learn how to make it.
I kindly asked for my money back because at this point i do not trust them to make my food. I come in this establishment atleast 3 times a week.
But no more.
They were very rude and acted very incompetent.

I just spent over 23.00 at the Gas City I-22/I69 Burger King and then felt like it was best to throw it away because I wasn't sure if she had spit on it or worse. It was 2:15 pm and the attendant was so rude to me and I almost drove away before paying, but my 16 year old said no Mom don't do that.
I won't be going back as long as she is employed. Sorry, I don't usually complain, but you need to know she is most likely costing you business.
Sincerely,
Karen RN

11/21 - 11:15:05-#2934
1517 park ave plainfield nj

Order number-216310 reg 4 drive thru employee 427362-adesola
Mix match - fish sandwich and ocs

I got back to work. The filet was ok but the chicken was awful - I opened up the filet there wasn't any chicken.
There was some sort of paste like chicken mix and there was very little of this. I have not had a chicken sandwitch in a while but it use to be a patty with chicken. This patty had nothing inside-it was hollow.
Sharon lonergan
352 manning ave
North plainfield, nj. 07060

On our recent travel we stopped at the burger king store 18122 in tiffin river travel plaza. My order was wrong and I went back to the register and instead of making a new item all they did was try to correct the order by adding the ingredients vs re making theitem. I asked if it was a health reg to just add the missing ingredients vs making a new burger. I was told they do this all the time if they don't do orders correctly. I had requested the item to be remade from fresh. They had to people making the good and one person taking the order. There was another person there which I am assuming was the manager and she was just in a daze. Very disappointed in the service and the food was not even warm. It was cold and not worth the money of spending 26.00 on 4 people.