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2.4 64 Reviews

Brookstone Complaints Summary

22 Resolved
42 Unresolved
Our verdict: Engaging with Brookstone, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Brookstone reviews & complaints 64

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4:26 pm EST
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Brookstone microbeam flashlight

Bought Microbeam flashlight3 pack in 2007. Used two flashlights, and after they failed, switched to third. After six weeks of use, third flashlight malfunctioned. Brookstone refused to exchange. Very unpleasant considering each flashlight individually costs $20 and was useless. Item must cost Brookstone almost nothing, and is tiny to send out. Customer service rep treated me very unpleasantly--the opposite of service.

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HonestJohn
, US
Feb 25, 2011 10:59 pm EST

I had dealings with Brookstone over a pop-up booklight with the same results. I had to threaten them before they would consider exchanging the item and even then, their attitude was very defensive. I would never buy from them again or recommend them to anyone. How does a company with this customer service strategy even exist in the marketplace?

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8:18 am EST
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Brookstone returned goods no replacement

When leaving Chicago airport for the UK I went into a brookstone shop at the airport and bought a pair of walkie talkies. When i got home they did not function ie no9 power at all. I called and emailled brookstone and they advised that if i returned the goods to them at my expense they would send me replacement goods. I sent them back and received a cheque from them in us dollars. I called them again and was told they could not issue goods. I queried why this was the case wehn they told me they would send me replacement goods. After a few calls between us they agreed that if i returned the cheque they would send me replacement goods. I asked them to cancel the cheque and they said this cannot be done ? I posted cheque back 2nd October 2010 by airsure which is signed for post from the UK and now I am advised they have not received it and the UK Post office tell me that the letter has been lost. Brookstone tell me that if they do not get the cheque back that I will not receive any reploacement goods. I have told them can they reissue the cheque then and they tell me no. So I have paid money to them but have no goods and have no refund. The cheque they gave me was in us dollars and not what we had agreed hence i returned this to them. I am out of pocket considerably to them.

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10:52 pm EDT

Brookstone I will never set foot in that place again

I received a Christmas gift from my boss purchased at Brookstone. He, like me, is a techie (IT industry). It is that dumb talking alarm clock. I did not like it. I took it back to Brookstones local brick and mortar to exchange it. The salesman said without a receipt, he could not exchange it! It was a freakin' gift for God's sake! What am I supposed to do? Go tell my boss I don't like his Christmas gift so give me the receipt so I can exchange it for something I like?! His excuse was, I could not prove it was purchased from Brookstones. But...THEY SELL IT! I will never set foot in that place again! They sell products but don't back them. Go figure.

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10:31 am EDT
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Brookstone backorder shipment

I recently order a itme from Brookstone online on June 7th 2010. The order stated it would be shipped no later than 24 June which not unsual due to the Fathers Day mail rush. However, when I check the order online my order number would not show up in their tracking database. I tried this several times and after being unsuccessful I called customer service to see if they could help me.

I was told by customer service that the item I ordered was on backorder not for 24 Jun but rather a new date of 1Jul. I asked the clerk where on the website did it ever mention anything about backorders; she tried to ensure me it was there but it is not. She also told me I was on some type of pecking order list and that will determine my shipment date. So now just because it states 1 Jul as the shipment date there is no guarentee it will ship.

This is ridiculas. I order a product and I expected it to be here on a certain date. So if you are ordering anything on Brookstone'w website I strongly advise you to call in to customer service and ask the availability of the item before you get roped in to their bad sales tacticts. I will stop using their online services period. If I need something from them I will just buy it in the store. I advise you to do the same.

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5:25 pm EDT

Brookstone rude customer service & poor return policy

Be advised..do not shop at Brookstone . Their 30 day return policy make it virtually impossible to return any Christmas gifts ordered. Then if you purchase online, they expect you to pay the shipping to return it back. The agents are RUDE and refuse to let you escalate or make any exceptions. I spent hundreds of dollars and they didn't care to listen or keep my business.

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LuMan
Los Angeles, US
Jun 03, 2011 9:57 am EDT

i believe you might be outside the US, thats why you have to pay to send back.. If you are in the US.. simply take the products to ANY Brookstone Store. They WILL return/exchange it for you.. If its Christmas gifts.. you still have 30 days to return the item.. but they DO push their 60day exchange policy to like March to exchange any Christmas gift. And besides.. if you get a Christmas gift you dont like, return it a few days laters.. it still shouldnt go past the 30 days.. be responsible.

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2:51 pm EST
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Brookstone totally stupid

The My Life Digital Photo Album is a bad investement. It advertises to contain 4, 000 pictures but fails to include the simple fact that all these display in random order (verified with Brookstone Customer Service May 11). Totally stupid. It would be assumed at the minimum the pictures would appear in some relation to file name, date, etc. Yes, off my list of approved suppliers!

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6:55 pm EST
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Brookstone horrible customer service

DO NOT BUY from Brookstone.com. I have never exeperienced worst customer service from anyone ever and I shop online quite a bit. I ordered a nap lite blanket online on 1/8/10. Seems pretty simple? One would think so. One item shouldn't be that hard to mess up. 7 days later, I receive a package from Brookstone. I open it up and it is an Adirondack outdoor chair cover. The packaging reciept says that it should be the blanket! So, I call Brookstone customer service, and explain the situation. The lady seemed to not really beleive me, but told me that I can take the wrong item into the nearest store with the packaging receipt and they will be able to exchange it for the correct item. I even asked her to check the store to make sure that the correct item was in stock so I didnt waste my time. I go to the store and the clerk was very nice, but says they are not able to exchange online items in the store. As I waited in the store as the clerk was talking to customer service, the blanket that I ordered was sitting on display taunting me. The clerk finally came back and apologized profusely and said that I had to send back the incorrect item and that Brookstone would email me a UPS label to send it back. So...defeated, I leave the store with the adirondack outdoor chair cover that I probably would never use. I send back the wrong item the next day and they finally receive it on 1/22/10. I do not hear a thing from them. I finally email customer service on 1/26/10 to ask what is going on and I get a response 2 days later that they are sorry for the inconvenience and to keep the wrong item and that the correct item will be shipped out. Umm, kinda hard to keep the wrong item, when they already told me to send it back. So, on 2/4/10, I FINALLY receive the correct item. I am just peeved that they send me to the store for their mistake which was a complete waste of my time. Then don't respond when there was obviously an issue with the order. It took a month to get 1 item along with calls and emails to customer service along with a trip to the store which got me no where. I like the product, but will NEVER buy from Brookstone again.

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LuMan
Los Angeles, US
Jun 03, 2011 10:19 am EDT

Im sorry for this.. I am a manager at Brookstone. And to my knowedge WE DO ACCEPT online items for returns and exchanges ! Customer Service sometime has their stuff soo messed up.. It emberrasing this happend to you. I apologize on behalf. But please feel free to shop in the store. There you have employees to tell you face to face what to do and the policies. Also if the blanket is in the store, why buy it online. Brookstone now also will order any item from their online catalog and have it shipped to their store for you, so you dont have to pay shipping! all you gotta do is wait 5business days for it to get to the store and go pick it up. Brookstone is a great store with good products. Please feel free to shop at any Brookstone store :)

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6:11 am EST
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Brookstone very poor quality

I purchased two xrocker sync recliners from the brookstone store in south coast plaza, costa mesa. The store manager told me take since they did not have the recliner in the store that they would return the recliners at no cost to us if they were not what we expected when they arrived.
The brookstone store shipped the two recliners to our home, and they were the cheapest smallest crap recliners I have ever seen, no wonder that they did not display the chairs in the store. I called to return the recliner chair as soon as I sat in one. Then I when on line and read the brookstone return policy and did everything to the letter of the policy.
I called and ask for a merchandise return authorization number they refused to give me one, I talk to a supervisor she told me I did not need it on large items. I was told to send the two recliner chairs to the returns department in missouri and they would send me a check amount of the purchase.
The cost of shipping the two recliner chairs to missouri by ups ground cost me $283.94 and guess what I have not heard from brookstone or receive a returned phone call yet. This all happened last year and brookstone is still not returning my phone calls or letters. The brookstone store will not do anything to help, they say it is out of their hands once it is shipped.

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9:32 pm EST
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Brookstone return policy

The Christmas holiday just ended and I decided I did not want a gift my parents gave me from Brookstone. I read their reciept and it indicated that the item could be returned within 30 days for a full refund with a reciept. I drove an hour to the nearest store in Ohio only to be told by the manager that because I had a gift reciept, I could only exchange the merchandise. I was appalled as the terms on the reciept made no indication that this was the policy. She said that it was on their website. Well why did I think there would be any reason to look beyond what it said on the reciept. I am taking it up with the corporate office on Monday. This is a ridiculous policy when every store is issuing gift reciepts at the holidays to make returns easier. This company should be ashamed of itself.

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Steve Cox
,
Apr 02, 2008 6:23 pm EDT

Brookstone has the worst customer service I've ever experienced. My wife bought me a jacket that had a battery-powered heating element in it for Christmas. It was too small, so we returned it asking for one size bigger.

For months, we heard nothing. Then today, we finally got a hold of them and they said that they threw the jacket away!

Why?

Because it had some animal hair on it. Of course, it's a black jacket and my dog is white, so it's entirely possible that there was a few animal hairs on it, but they said that it wasn't "like new" and according to their return policy, it caused us to "forfeit" our product. No phone call, no email, nothing. They didn't even bother to think about sending the offending article back to us - the rightful owners.

I don't believe that this is even legal, but they refuse to refund our money or send us another jacket.

It has to be the worst customer service I've ever experienced. Ever.

The product ws the ActiVHeat™ Heated Jacket

It is $179.95

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Leona 430
West New York, US
Feb 25, 2011 11:02 pm EST

My son bought me a bedrest from Brookstone and the adapter was lost. I have spent 2 days searching and asking for info about a replacement. Brookstones doesn't offer one to buy. I searched all adapter stores, electrical stores, amazon, ebay and received wonderful responses and answers but none of them carried this specific adapter. When I called Brookstone I got no help, and I had to write 5 emails to get the specifications on the adapter. When I asked for manufacturer's name I was told it is Brookstone. 2 days wasted for nothing. I searched for CEO email but it's not listed. I just sent an email for that info. If anyone has it, please leave it here. Brookstone is definately the worst. Never again.

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John
orlan, US
Jun 14, 2009 3:42 am EDT

I agree with Ashley. I'm sure it had "some animal hair" on it. You dirty S.O.B. Who does things like that? Oh yeah, You.
And who wants a jacket that takes batteries? What kind of gift is that? Is your wife a robot? Ha Ha Sucker.

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Lacey
, US
Feb 18, 2009 12:51 pm EST

Yeah, really. Gross. Do you really think that's sanitary? Thankfully, Brookstone had the good sense to throw that away!

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ashley
,
Nov 20, 2008 8:59 pm EST

HA HA This was the funniest story ever. Thank you for the story. Just when I thought that a company would take back any nasty flea infested, dog licked, dog slabber, dog hair covered, nasty unwashed split ened human hair (that was hopefully from the head and not from any where else on the body) item here BROOKSTONE stands up for the health of everone else. GO BROOKSTONE. Oh yeah DUDE you are stupid.

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8:58 am EST
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Brookstone scam

I received a christmas gift purchased from Brookstone, through Amazon. When I attempted to return it to the store for store credit the local store in the Gateway, Salt Lake City refused to process the return stating that it was Amazons problem and only Amazon can process the return. When I returned home and called Brookstone customer service they said the store was in error, BUT STILL REQUIRED ME TO SHIP THE PRODUCT BACK TO BROOKSTONE AT MY EXPENSE. Brookstone oreder number is [protected]. Account # is: [protected]. Please allow me to add I WILL NEVER PURCHASE A BROOKSTONE PRODUCT FROM AMAZON AGAIN and further will tell everyone I know what they can expect from this business relationship between Amazon and Brookstone should they every have to return merchandise.

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Jasonlee1980
, US
May 02, 2016 10:00 am EDT

I bought a mobile projector two weeks ago from brooks tone store at 30 Rockefeller plaza in Manhattan. The
Product still within 30 days return period. Yesterday I went to the store to return the item with the receipt because I wasn't satisfied with it and hey won't give me refund. The person at the register happen to to the manager of the store his name is Robert. The person like Robert shouldn't be hire as manager in any store. The service from manager Robert was terrible. I'm a manager myself I would never treat the customers like Robert treat me. He only look the receipt didn't check the item box or the computer just told me he can not accept the return because the e receipt write open box item. All their open box item in the store have open box sticker, I want to show him my box has no sticker he refuse to look he box and told me I have to wait 45 mins to speak to the person sell me this product. I ask him to show me on the receipt said open box item no return on the receipt, he check the receipt again and told me it doesn't said it on the receipt I need to wait 45 mins to speak to the person sell me this product. I told him I'm not going to wait 45 mins you're the manager of the store you should able to find out why and give your customer an answer. He told me he would not do anything and ask me to leave the store if I don't leave he will call the security. I would never buy another product from brooks tone again ever because he way I got treat from Robert.

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LuMan
Los Angeles, US
Jun 03, 2011 9:05 am EDT

Brookstone DOES NOT honor Amazon purchases. I myself am a Brookstone manager. We can only return IN STORE what was bought through Brookstone directly. Either in store, online website, or catalog. If you purchased through amazon, you have to go through amazon back.. Sorry. I know it sucks but its NO scam. Just buy in store next time :) nice employees can tell you in person what to expect. :)

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8:51 pm EST
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Brookstone never shipped entire order

I ordered their frog-o-sphere and all I received was a plastic tank, some gravel and a bamboo plant. I have waited three weeks and called customer service four times. Each time, they say there is nothing they or I can do, no one I can talk to and that I should just wait another two days and hope for the best. Oh, and since I set up the tank to keep the bamboo from dying, I can't return it for a refund. So $40 plus shipping has gotten me a $2 piece of bamboo and a dinky tank and gravel. I will never, ever, shop at brookstone again.

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sparklestar
Columbia, US
Dec 24, 2010 4:49 am EST

This company is awful! We called as instructed and ordered the frogs. The company was supposed to call the day before delivery. Nothing. The doorbell rang and the UPS guy dropped off two very pissed looking grogs. The box said LIVE ANIMALS SIGNATURE required. No signature was requested. It was just sheer luck that I was home. The frogs were fine but I was a nervous wreck, trying to get their tank set up quickly. Fortunately I had a suspicions that things might go SNAFU and had already bought some of the distilled water needed.

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10:25 pm EST
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Brookstone terrible return policy-spending more to return something than I paid for it

I bought some outside Christmas prelit trees to go by my front door after Christmas last year on sale ($30/piece-bought 2). Of course they went in my attic since after Xmas and I pulled them out a couple of days ago and placed one of either side of front door outside. We had some wind last night and they both were knocked over-I had noticed when I set them up that they didn't seem terribly sturdy. I just noticed that the middle portion holding the tree stem already broke from the fall. I just called the company and they said I would have to pay to send it back even though it broke and wasn't made very sturdy. I had paid $23 to have it shipped to me initially (I usually don't buy much online for this reason-hate paying the shipping charges) but they were a good price and I THOUGHT would be good quality since from Brookstone. I asked to be put through to supervisor and was fed the same garbage. So by the time I paid to get it to me and pay for it to go back, that's more than I paid for the tree to begin with (they don't sell them anymore...um wonder why?). I will be calling again tomorrow but doubt I'll have luck. DO NOT ORDER FROM BROOKSTONE. I'm surprised they are still in business.

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LuMan
Los Angeles, US
Jun 03, 2011 10:12 am EDT

No, lets see here.. You damaged the item, not the store.. The "wind" tipped them over.. sorry not the Store's fault is it?
Also, just take the trees to the store so you dont have to pay shipping. Brookstone DOES RETURN ONLINE ITEM IN THE STORES. But thats the problem. people buy an item and dont use it until 1 year after.. All products come with a 1 yr warranty. If your wait past the 1 yr to use it, thats your fault. Maybe it got damaged in the attic? No attorney can help im afraid. And Brookstone has been around for a long time. Its a great store! great items too. I buy from their Stores all the time.

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adam76
Edwardsburg, US
Sep 13, 2010 7:47 pm EDT

If you are having trouble return items, get an attorney involved. It is amazing how coopertive a store becomes when they have to deal with your attorney. But do it with a Pre Paid Legal membership. Not the hundreds and hundreds of dollars per hour like we are used to. Contact me and I can hook you with a membership like I have for my family. [protected]

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5:46 pm EDT
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Brookstone warning! do not buy from brookstone!

Boo Brookstone! I purchased a Roomba iRobot vacuum for over $300.00. Product went bad, send to Brookstone for warranty repair or replacement. Received a letter back stating they couldn't fix it so here is a gift card. Only problem is they don't carry the item any longer. So I can't buy another one. I asked for a check instead of a gift card, so I could purchase a roomba directly from iRobot. They said no way, they were rude and unkind, from the store level right up through the warranty (protection plus) to the corporate customer service.
I asked them to send back my defective unit so I can send it to the manufacturer for repairs, they said no. Now I can’t buy one from the store, but they want me to go spend over $300 with them...not going to happen.

WARNING: Do not buy from Brookstone, they will keep your money and hose you by not standing behind their faulty warranty department!

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LuMan
Los Angeles, US
Jun 03, 2011 9:45 am EDT

totally agree with the asdf1234.
people, it OKAY to BUY FROM BROOKSTONE :)
please feel free to ask the employees in store about any return policies and such. Great store!

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asdf1234
boise, US
Sep 30, 2009 12:37 am EDT

Wow you're pretty ignorant. Do you read things before you sign or are you dumb enough to think that whatever your interest is will prevail. Protection plus CLEARLY states that if your covered product fails you will receive a gift card for the product price plus tax. What in your right mind would lead you to believe you would get liquid assets to spend elsewhere than the original retailer. If that were the case than Brookstone would have been down 300$ and you would have gotten a roomba free for a period of time. Gift cards are purchased by NEW, the warranty company (just letting you know because you probably didnt read the leaflet) as a means to provide you with assets without taking away from the retailers, effectively making it so neither losses money. They survive similar to an insurance company, collecting profit off unused premiums.

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4:21 pm EDT
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Brookstone false advertising

I ordered the Igallop exercise machine at a sale price of 199. I received an email stating it was in stock and processing. Five days later I received a letter it was no longer available or in stock. I called the company and asked why, and they told me there was nothing they could do. They wouldnt even offer me compensation of anything.Very rude customer service, and was told orders are placed as they come in. If that was true, I would should have received my order as it stated it was in stock and processing. Of course they had the new model for 300.00 more and would not even offer a discount on that one. No customer satisfaction here.

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Brookstone illegal towing of my vehicle

Whoever is the new management at brookstone apartments is a liar! We woke up this afternoon with a gut feeling something wasn't right. Didn't have to go anywhere all day until later that evening. I go to leave and my vehicle was gone and someone else was parked in my parking stall that we've been parking in for 4 months now, not once been told different! I call the police to report it stolen, mind you it is 11:30 at night and they tell me it was impounded for illegal parking. And its a civil matter, we were given the stall when we moved in so how is it illegal? So we called the towing company and they told us that we were parked infront of a buisness for 3 days which technically we were in our stall not in front of the buisness. So that was 1 lie that the apartment manager said, the 2nd lie was when we talked to the towing company and they said they stickered our vehicle 2 days in a row in which case we left both those days where we do have proof! And seen no sticker anywhere on our vehicle. I now have to wait until management comes in today to talk this out with them and expect cooperation or legal actions will be made because we have proof, more proof and even witnesses that will say we were right.
I am not happy one bit with this company. We recieved a letter on our door when we got up saying it just went under new management... Our vehicle is in their computers, they are just too lazy to go in there and look. Obviously. So in all reality who is to pay for the towing? Sure isn't going to be me. Very unprofessional! I wouldn't recommend staying at any apartment complex ran by these liars (Assuming they are all ran the same since its the same company and all) all in all this is grand theft auto!

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Brookstone earbuds that don't fit

I bought a pair of earbuds from a Brookstone airport store for a plane ride only to discover after opening the package (on the plane) that the things did not fit my ear. When I landed at Chicago airport, I went to the Brookstone store to get a different pair and they clamed that it is a product that can not be returned. Apparently there is some very small print on the back of receipt that states that some items called Personal Care Products are non-returnable. The store in Chicago claimed this is a personal care product !

So I complained to their online site and I include their response below - note that I gave them my name and full contact details and they still greeted me with a Dear Customer !
Arrgghh, I will not shop at Brookstone again!

---Response to my complaint:
Dear Customer,

Thank you for your email.

We are sorry that you did not receive the service you have come to expect from Brookstone.

We appreciate you taking the time to share your concerns with us and regret any inconvenience.

Sincerely,

Stephanie

Brookstone.com Customer Service

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LuMan
Los Angeles, US
Jun 03, 2011 9:41 am EDT

Earbuds ARE personal care! ew they go INSIDE your ear. Headphones go outside ears. thats okay. earbuds go inside! How would you like to purchase some earbuds that someone already stuck inside their ears! no! you are wrong here. Thats is a personal health code that retail store HAVE to obey, they cannot take back personal care items.

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Brookstone bad quality, terrible return policy

I bought the 21 inch $200 carry on luggage on November and in January after two trips the seams started to come off. I went back to the store and they don't accept warranty claims without receipts. First of all, this is the worst quality $200 luggage that I have heard of. Second, this is pathetic service. The luggage is only sold by Brookstone, even walmart with thousands of brands return merchandise without receipts. Anybody would be better of buying 4 cheap carry on's of $50.
Never buy from Brookstone!

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LuMan
Los Angeles, US
Jun 03, 2011 9:52 am EDT

First of all.. if you said it was the poorest quality you ever saw... why did you buy it?!?! Brookstone has ALL their products out to see and play with! thats whats makes them great. Second.. How do you want them to honor the warranty WITHOUT a receipt?! If you have no proof of purchase, or when it was bought (cause its only a 1 year warranty), then NO, you cannot get your warranty dude! read the policies before you buy. or even after! its on the back of every receipt! C'mon be an adult and be responsible.

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Henke
Toronto, CA
Feb 28, 2009 6:50 am EST

Their electronic products are not any better -- avoid them at all costs. Fool me once, shame on me (noise cancelling headset that didn't work properly from day 1; and then broke after the 2nd use just merely from putting on); Fool me twice - well, shame on them - this time an ultralite portable speaker -- did not work period. Of course, they always push extended warranty - additional revenue you see, with no intention of pleasing their customers. You can bet - there will not be a third time or anytime with Brookstone -- PERIOD. Their banner should be Brookstone -- purveyors of fine lies and poor quality products.

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Brookstone no refund or exchange/horrible product

I bought a Soma snoring pillow for my husband. He attempted to use it for only 10-15 minutes, and he couldn't stand to use it. Extremely uncomfortable, not usable.

I attempted to return it to the store for an refund or exchange, and was told that it clearly states in the store and on the recepit that there isn't any refund or exchange for personal care item. I DID NOT see any signage anywhere that says no refund about this. After reading the back of the receipt several times, in very tiny print and a very light color print, it did say that. But then, of course, I had already purchased it.

I called the customer help line and explained my dissatisfaction with the product, and was told by the associate"Kelly" that their policy is posted in the store. I wanted to lodge a complaint and she stated that someone would call me. Still waiting. It appeared as if she couldn't care less.

I will never go back to Brookstone and will tell everyone about the experience I had with them.

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belt
Lake Helen, US
May 11, 2009 11:25 am EDT

Please visit my site for a great new device that stops snoring for most people and I do offer a money back guarantee. It is only $19.95 right now it it works. Please have look at: www.rogersideas.com. Thanks and good luck.

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Tiffany
Los Angeles, US
Mar 11, 2009 5:07 pm EDT

A pillow is considered a personal care item and is non-refundable, it states that on your receipt. I mean do you want to buy a pillow someone else has drooled all over? Ummm i don't think so.

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10:47 am EST
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Brookstone unauthorized billing

I purchased a $150 pillow that was supposed to help with sleep apnea and snoring. The pillow did not do either. I returned it to Brookstone and they refuse to give a refund and they refuse to return the pillow to me. They have scammed me out of 186.51 (including shipping). This company is a fraud and should not be allowed to get away with things like this.

Issue me a refund for the defective pillow! You can't have it both ways. You have the pillow and my money.

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LuMan
Los Angeles, US
Jun 03, 2011 10:30 am EDT

how did they get ur pillow? its no scam, it just didnt work for u. it worked for me and many others. no defect here.

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8:52 pm EST
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Brookstone will not allow an exchange

We received a Brookstone's wine opener from a friend of mine as a housewarming gift. She did fail to give us the gift receipt. We have an identical item, so we wanted to exchange it to something else.

The store manager Enrico Farruggio (at Tysons Corner Mall, Virginia) denied it by saying that their corporate policy does not allow any exchanges without the gift receipt. I had to ask him again whether he understood that we wanted an exchange, not a cash refund. He said that that was the corporate policy.
That cannot be true - my sister received the identical item without the gift receipt on the same day by the same person and she was able to exchange it to something else. Is the 'corporate rule' something that the individual store manager could write as he feels like it?

By the way, the store manager Enrico was one of the rudest person we have met. He was a 'jerk', the kind of person that you don't want to talk to even if someone paid you to do so. He also treated us like beggers. At one point, I had to tell him that we are not asking for his cash out of his pocket. It was very demeaning.

I will never ever buy a single product from Brookstone. Why should we have to pay money to be treated like that?

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warrenfuller
Virginia Beach, US
Apr 13, 2012 12:56 pm EDT

Justice757 is right, he threw a 3 month old puppy out a 2nd story window and threw a 5 year old dog out a car window, sadly it died.

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Justice757
, US
Apr 13, 2012 4:38 am EDT

Your rude store manager just threw a 3 month old puppy off a balcony because he was mad at his girlfriend.

MAC
MAC
Alabama City, US
Feb 18, 2009 12:29 pm EST
Verified customer This comment was posted by a verified customer. Learn more

(JOKE ING OF CORSE) LOKO AT IT THSI WAY KANG, ,

IF EVER U HALVE TO BOTELS OF WINE'S THAT U NEED3 TOO OPEN THNE U CAN NOW DO IT IN HALVE THE TMIE!1 :0)

THSI IS WHA TI LIKE TOO CALL "" MAKEING LEMON'S OUT OF MELONADE ""

JSUT THOUGT I WOLD BRNIG A SIMILE TO YOU'RE FACE AT A TMIE LIKE THSI WHEN U ARE OVIBOUSLY A LITLE USPET

BLESING'S

Dr M A CARNARVORO

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Lacey
, US
Feb 18, 2009 12:20 pm EST

Umm...It says right on the receipt AND on a sign at the register that you have to have a receipt. Just because someone broke the rules for your sister doesn't mean he should risk his job for you...

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