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Brookstone / warning! do not buy from brookstone!

1 Ashburn, VA, United States Review updated:
Contact information:
Phone: 8668463000

Boo Brookstone! I purchased a Roomba iRobot vacuum for over $300.00. Product went bad, send to Brookstone for warranty repair or replacement. Received a letter back stating they couldn't fix it so here is a gift card. Only problem is they don't carry the item any longer. So I can't buy another one. I asked for a check instead of a gift card, so I could purchase a roomba directly from iRobot. They said no way, they were rude and unkind, from the store level right up through the warranty (protection plus) to the corporate customer service.
I asked them to send back my defective unit so I can send it to the manufacturer for repairs, they said no. Now I can’t buy one from the store, but they want me to go spend over $300 with them...not going to happen.

WARNING: Do not buy from Brookstone, they will keep your money and hose you by not standing behind their faulty warranty department!

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  • As
      30th of Sep, 2009

    Wow you're pretty ignorant. Do you read things before you sign or are you dumb enough to think that whatever your interest is will prevail. Protection plus CLEARLY states that if your covered product fails you will receive a gift card for the product price plus tax. What in your right mind would lead you to believe you would get liquid assets to spend elsewhere than the original retailer. If that were the case than Brookstone would have been down 300$ and you would have gotten a roomba free for a period of time. Gift cards are purchased by NEW, the warranty company (just letting you know because you probably didnt read the leaflet) as a means to provide you with assets without taking away from the retailers, effectively making it so neither losses money. They survive similar to an insurance company, collecting profit off unused premiums.

    +1 Votes
  • Lu
      3rd of Jun, 2011

    totally agree with the asdf1234.
    people, it OKAY to BUY FROM BROOKSTONE :)
    please feel free to ask the employees in store about any return policies and such. Great store!

    0 Votes

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