i wish to make my complaint about your staff, and questions asked on 20 june 2008.
when i checked in at T-4 at 16.00 hrs i asked one of your staff,
if i could add my lost air mile this time on check in...no.
why i asked,
you need to go on line,
as i said i had been on line to b.a. and was told by mail all i had to do was,
take my old ticket to check in and they will be please to add your lost miles.
no ..can not do that...no smile or help...
asked why...dont have the correct info...but i have it here in my old ticket, 3 weeks old.
you have to go on line.
told the lady that i have been on line...no help.
then i was told to go and see the customer care manager...
at the end of the decks, ...ok.
was standing in line for 30 mins or more waiting my turn.
at last went to your desk, to where i was told...
ITS MY BREAK TIME THE DESK IS CLOSED...BREAK...
WHAT ABOUT YOUR CUSTOMERS.
WHEN I ASKED ABOUT A SIMPLE THING LIKE LOST AIR MILE
AND HOW I TRY AND GET THEM BACK...
WHAT A JOKE B.A. STAFF ARE...DONT KNOW AND PASSED ME A CARD WITH CONTACT CUSTOMER RELATION @BA.COM
DID THIS AND GOT NO WHERE FAST...NOTHING.
so may be this might do so good, but looking at the staff which you employ, i dont hold out for much, or even a reply.
so...lost mile which i would like to reclaim.
25 April 2008
flight number 77
london heathrow to luanda fevereiro
luanda fevereiro to london heathrow
booking ref; 4BW4KE
E-Ticket number...125 712 2627534.
all i require is to add my miles which i have done to my frequent flyer club executive club membership,
you have all the info here on my old ticket which i have passed on to you.
so why is it so difficult to,
A...GET this info passed on by email on your site.
B... to get help for your staff at customer service at T-4 when
you want to ask a question, and Not be told ITS MY BREAK, AND WALK OFF...
iam going to be flying to and from luanda with B.A. for the next 2 years every 3 0r 4 weeks, so i would like a little help here if possible.
would it be possible to talk to any one on a phone or give me the correct site to go to so i can try and add this on, or am i just talking to a computa.
i would be great for a reply and a little help, but i will have to wait and see.
thanks for taking the time to read this.
ian william curtis.