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British Airways / lost ba airmiles!

1 United Kingdom Review updated:

We booked BA return flight from Cape Town to Heathrow. We regularly fly BA and had almost enough BA Airmiles to upgrade to Economy Plus. I purchased enough miles to do this. and paid £50 each so we could move the flight if necessary.Unfortunately we need to change our return flight and we are now told that we have to pay £50 each (fine we knew this) and £155 each to change the date of the flight. We have lost our airmiles and cannot upgrade using airmiles again.

What a rip o[censored] What a way to treat loyal customers!!! We won't be customers for much longer.

Ba
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Comments

  • Ia
      22nd of Jun, 2008
    0 Votes

    dear sir,
    i wish to make my complaint about your staff, and questions asked on 20 june 2008.
    when i checked in at T-4 at 16.00 hrs i asked one of your staff,
    if i could add my lost air mile this time on check in...no.
    why i asked,
    you need to go on line,
    as i said i had been on line to b.a. and was told by mail all i had to do was,
    take my old ticket to check in and they will be please to add your lost miles.
    no ..can not do that...no smile or help...
    asked why...dont have the correct info...but i have it here in my old ticket, 3 weeks old.
    you have to go on line.
    told the lady that i have been on line...no help.
    then i was told to go and see the customer care manager...
    at the end of the decks, ...ok.
    was standing in line for 30 mins or more waiting my turn.
    at last went to your desk, to where i was told...
    ITS MY BREAK TIME THE DESK IS CLOSED...BREAK...
    WHAT ABOUT YOUR CUSTOMERS.
    WHEN I ASKED ABOUT A SIMPLE THING LIKE LOST AIR MILE
    AND HOW I TRY AND GET THEM BACK...
    WHAT A JOKE B.A. STAFF ARE...DONT KNOW AND PASSED ME A CARD WITH CONTACT CUSTOMER RELATION @BA.COM
    DID THIS AND GOT NO WHERE FAST...NOTHING.
    so may be this might do so good, but looking at the staff which you employ, i dont hold out for much, or even a reply.
    so...lost mile which i would like to reclaim.
    25 April 2008
    flight number 77
    class M.
    london heathrow to luanda fevereiro
    luanda fevereiro to london heathrow
    booking ref; 4BW4KE
    seat number..30F
    E-Ticket number...125 712 2627534.
    all i require is to add my miles which i have done to my frequent flyer club executive club membership,
    membership number...18032243
    you have all the info here on my old ticket which i have passed on to you.
    so why is it so difficult to,
    A...GET this info passed on by email on your site.
    B... to get help for your staff at customer service at T-4 when
    you want to ask a question, and Not be told ITS MY BREAK, AND WALK OFF...
    iam going to be flying to and from luanda with B.A. for the next 2 years every 3 0r 4 weeks, so i would like a little help here if possible.
    would it be possible to talk to any one on a phone or give me the correct site to go to so i can try and add this on, or am i just talking to a computa.
    i would be great for a reply and a little help, but i will have to wait and see.
    thanks for taking the time to read this.
    you
    ian william curtis.

  • Ja
      18th of Sep, 2008
    0 Votes

    Maybe next time you will be offered the moon on a stick. If you change, you pay the applicable fare - just like any other people who are rebooking to the same flight. BA did not force you to change your plans...sheesh...some people have so little in their life to worry about they find absolute nonsense to pester companies about.

  • Of
      30th of Nov, 2008
    0 Votes

    I WOULD PLEASE JUST LIKE TO BE TOLD THE RIGHT WEB SITE TO GO TO ADD MY UNREGISTERED MILES . THANK YIU.

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