The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

British Airways / hazels incurred owing to cancellation of the flight

1 India
Contact information:

we three passengers 1)venkatachalam k.v. dr.ticket code no5L5MEH2)mrs vidya venkatachalam.ticket code 5L5MEH3)IYER JAYASHREE MS ticket code no 7DXB3P were to travel by BA 198 on 11th may 2011.our flight was taken off at 1.20 pm at mumbai airport.after 2 hours of running in the runway we were informed the owing to technical faults we shall be taken back to mumbai airport.after 3hours of frustating wait we were served a very mediocre food of sndwiches and maaza &potato chips.they didnt try to put us into next flight of air india with the excuse the flight was full.eventhough business class tickets were available.then they announced that there no flight available overnight.we were all put in a hotel for a overnight stay.nextday morning we were called to mumbai airport and british airways people dumped us in the kingfisher airlines fight IT 0007 departing at 1 pm.our baggages were cheked in throughout to edinburgh the connecting flight being BA1462 from london to edinburgh.but we were not given the boarding pass of the flight BA1462.we reached london when we reached the departure of flight ba 1462, we were informed that our reservation were not conformed and the flight is overbooked and they refused any seat in the flight and we were given the next flight on nextday 13th may 2011 morning 6.30 am flight ba1432.we were asked to claim our baggage.but the baggage was already transferred tothe storeand we were again denied the delivery of the baggages.so we were without any spare clothes etc we were put in a very lousy hotel ibis overnight.we had to refresh ourselves next day morning without any spare clothes and necessary essentials.then we travelled by the light ba 1432.inshort these are the hazels and great difficulties we had to face because of british airways faults.we request you assess and consider the said complaints and pay us proper compensation.
DR venkatachalam k.v.
mrs vidya venkatachalam.
ms iyer jayashree.
my email id is venkatvish@hotmail.com kindly reply me.

Post your comment