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1.8 278 Reviews

British Airways Complaints Summary

53 Resolved
225 Unresolved
Our verdict: With British Airways's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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12:17 pm EDT
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British Airways racism

Dear Sirs,
This is to report to your company an unexpected, outrageous, unreasonable, antisocial behavour of a member of your staff and this is of lady Shilta Hill at JFK airport on the 1st of May, 2011. It is true that only one ugly, arrogant, rude impolite “professional” is needed to spoil the good image of British Airways and to make two passengers unhappy. The said lady was responsible at the final boarding point for flight number BA flying from New York to London Heathrow.

We were ready to get on board, my wife has already gone through and lady Hill has decided that my bag was not of the right size. This is the bag that I brought all the way from Cyprus, through London Heathrow, to New York, to Miami and back to New York. She looked at my passport and she whispered (ha Cyprus) and she got furious. She was shouting and yelling and pointing at us as if she was an army commander. I guess it was her colonist syndrome.

I consider this as a personal humiliation and a clear case of racism as the lady continued on her temper and started threatening and blackmailing us that she would live us behind.
I do not care...
This is my flight (…I have the power.. I do whatever I want… you bloody foreigner..you bloody Cypriot, .. this is how she sounded in my ears)
I know immediately when I see a bag..
I will send you back..
You have to pay now..
Sit there..

I have politely explained to her that we have checked in, properly and the gentleman at the checking point was satisfied. He has actually twice checked our bags and he was fully satisfied. I have suggested to her to talk to the gentlemen and she agreed to call him upstairs to confirm that this was the case.

I have also explained to her that the bag fits perfectly in the measuring box, it was only because we bough a couple of duty free items and a bottle of water that made the bag look a little bit baggy but she kept shouting.

As an old client of British airways I felt so much humiliated especially when she was weaving her hand towards me like I was a school child.

I will certainly wait for your response, after you “thoroughly” investigate the case, I keep names of other passengers who were there when the lady was performing and demonstrating her power and I reserve my rights as the case is a real case of discrimination and racism but it is also a case of humiliating somebody because.

I have explained to the lady that I had a surgery a few days ago and I was not allowed to lift any weight and BIG bags so that I could show her that the bag fits perfectly okay in the box but the gentlemen downstairs have checked that already but she kept shouting, I could not go n with her as she used her POWER to blackmail me.
Looking forward to reply
Best regards
Panteleimon Makris

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4:47 pm EDT
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British Airways no seatbelt no kindness

British Airways 680 Class S on Tue, 15DEC2009 at 16:20
You all know these guys! They'r rude, not gentle! Don't even think about to fly with them, you'll regret it...
They were 1-2 hours late.When I got into the plane, I saw that there was no seatbelt on my seat! Even they had 2 extra hours for maintenance, I couldn't manage the check seats! And when I told them this, they replied me it'd take extra half an hour to change it or I'd change my seat. They behaved like it was not their responsibility! At the end of course I had to change my seat...

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1:13 pm EDT
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British Airways hazels incurred owing to cancellation of the flight

we three passengers 1)venkatachalam k.v. dr.ticket code no5L5MEH2)mrs vidya venkatachalam.ticket code 5L5MEH3)IYER JAYASHREE MS ticket code no 7DXB3P were to travel by BA 198 on 11th may 2011.our flight was taken off at 1.20 pm at mumbai airport.after 2 hours of running in the runway we were informed the owing to technical faults we shall be taken back to mumbai airport.after 3hours of frustating wait we were served a very mediocre food of sndwiches and maaza &potato chips.they didnt try to put us into next flight of air india with the excuse the flight was full.eventhough business class tickets were available.then they announced that there no flight available overnight.we were all put in a hotel for a overnight stay.nextday morning we were called to mumbai airport and british airways people dumped us in the kingfisher airlines fight IT 0007 departing at 1 pm.our baggages were cheked in throughout to edinburgh the connecting flight being BA1462 from london to edinburgh.but we were not given the boarding pass of the flight BA1462.we reached london when we reached the departure of flight ba 1462, we were informed that our reservation were not conformed and the flight is overbooked and they refused any seat in the flight and we were given the next flight on nextday 13th may 2011 morning 6.30 am flight ba1432.we were asked to claim our baggage.but the baggage was already transferred tothe storeand we were again denied the delivery of the baggages.so we were without any spare clothes etc we were put in a very lousy hotel ibis overnight.we had to refresh ourselves next day morning without any spare clothes and necessary essentials.then we travelled by the light ba 1432.inshort these are the hazels and great difficulties we had to face because of british airways faults.we request you assess and consider the said complaints and pay us proper compensation.
DR venkatachalam k.v.
mrs vidya venkatachalam.
ms iyer jayashree.
my email id is [protected]@hotmail.com kindly reply me.

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9:11 am EDT
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British Airways misleading website ticket booking

I recently booked a flight for my 87 year old infirm Mother to travel to London Heathrow from Malaga on 20th May. I selected Departure and Destination airports by name and was delivered a list of flights one of which I booked. I checked the price and details and time and paid. I noticed a couple of days ago on one of their reminder emails that the flight was indeed going to London Gatwick not London Heathrow. I went to the website and made another selection using the same criteria as normally if there is no routing from one place to another there is no option to select flights. However on BA's website you ask for London Heathrow and they give you flights to Gatwick! I called customer services to see what could be done but they told me they don't fly Malaga to Heathrow anymore and haven' for 3 months - I asked why there was still an option for Heathrow from Malaga and why they gave back flights to another airport? I was not given a satisfactory answer, told I could change the time of the flight but would have to pay £150 on top of the £105 I have already paid for the flight. Their customer services rep was officious and unhelpful and told me his senior manager had told me to tell him that he would only say the same and on that basis would not come to the phone. At least they could change the flight to earlier in the day without charge for an elderly and frail person! The current flight arrives at 8pm (equivalent to 9pm Malaga time) and the journey is over an hour back to where she lives. I think it is a disgrace.

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angus whitty
, ZA
May 08, 2012 1:32 am EDT

On the 07 05 2012 I experienced almost exactly the same situation as you. I took screenshots on my computer of the process by which when you book a seat from Heathrow on the British Airways Website to a city in Europe, in my case France - although it clearly shows you have selected departure airport as Heathrow and then confirms this on several subsequent pages, it then later includes flights departing from Gatwick. It is extremely misleading because at this stage you have no reason to expect that any other flights other than from Heathrow will be listed. Like you I later found out (in my case as soon as I had the flights confirmed, which was a matter of minutes only) that my ticket was leaving from Gatwick. immediately I began the process of trying to get them to change the booking back to heathrow. i kept all my correspondence with them - which is many pages and many attempts using different access routes to BA. Athough the flights from Heathrow were listed on their site (out and return) as only £10 more than the flights from Gatwck I was expected to pay almost £100 on top of what I had already paid for this journey. As of now they still haven't done anything about it. It is impossible to get proper communication with BA - they have built a fortress of non-communication.

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5:11 pm EDT
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British Airways denial of entry to flight

I am an Indian citizen and I booked a flight on British Airways.com for a return trip from Rio de Janeiro-via Sao Paolo- via London Heathrow-to Dubai on 11 May 2011. The local airline from Rio to Sao Paolo was on Tam airways. I got my 2 suitcases checked in all the way to Dubai at Terminal 2 of GIG (Rio) airport. At the gate (31), I was not allowed to board because the gate agent said that I needed a UK Transit Visa to make the 3 hour stopover in London. The agent at the check in didn't tell me that. I was told to wait while the flight left.
No where does BA state that a transit visa is required, not on their website before or after making my booking and they took my credit card payment, not in the e-Ticket, not in the email they sent at purchase, not in the email they sent 1 day prior. They can read out their tailor-made response that it is the responsibility of the customer to get the required "travel documents" but that does not mean visa. I have made the trip of Dubai to USA a dozen times, via London, Frankfurt, Paris, Amsterdam and no one required a transit visa (Tv), not even in London. So, how is one to know that the Tv is required for non US/Canada flights? How is one to know that US/Canada is special while the other countries are not treated specially?
Should not BA inform their customers that there is a possibility that a Tv is required for UK? Even on the BA website, they only tell you that you need visas for the final destination (on their page where you can enter port of entry/exit and citizenship.)
I was not the only one who was fooled by BA. There were 2 others at Rio airport on their way to India who were denied entry to the flight. They were merchant marines and their company had booked them the flight. So BA fooled a company involved in travel and shipment, not just individuals who didn't know all the laws of the UK.
When my wife called, they say that an "Alexander" apparently called and asked for passport information on the 9th. We didn't call BA or never received a call from BA. This is a lie that they fabricated and has posted on their customer case file, to be able to later claim that they did their part. Why didn't they just send me an email about the visa, after all they sent me an email saying "We are looking forward to welcoming you onboard flight BA0246 from Sao Paulo (Guarulhos) Terminal 1 on 11 May 2011 at 16:15."
If I had known that BA required me to get a Tv, I would not have chosen BA. So BA hiding information makes them a liar and a thief because they are deceiving customers into buying their tickets and then not refunding their money after being denied service.
TAM agents gave me the run around. First one said that she will help put me on a Rio-Sao Paolo-Johannesburg-Dubai flight. Then she stated that she cannot do it for free, I'll just have to purchase the new ticket. They also told me to go to BA counter in Terminal 1 from Terminal 2 where TAM is at. Guess what? No one at BA counter, because they only work a few hours during the day when they have a flight out of Rio.
If you call BA on the phone and you get to be put on hold. They only work 9am to 6pm.
If you go to purchase a visa from the links on BA website, they send you to WorldBridge Service, owned by CSC Computer Sciences Corp, some big corp in bed with the British Government. This is just a way for the British Government to fleece passengers using a service that they already paid for, passengers who are just passing through their airports without staying, when they have already paid all the fees. They fleece and inconvenience passengers by putting them through more bureaucracies when all they are doing is trying to go from A to B and don't care about UK or stopping over there.
I called today (12 May) and talked to Constantine with a German accent (BA customer service is out of Germany) and after wasting my time, he finally transferred me to Christine Dujour, the Supervisor. After much arguing back and forth and her repeating the party line printed out for her, she said that she refuses to give me the refund. She can refund the airport tax minus the $30 service fee. She behaved very unempathetic and unsympathetic the whole time. It is almost like talking to a robot.
I am cancelling the payment on my Visa credit card for this purchase because I feel as a customer that BA lied to me, failed to give me a service for something I paid for, withheld information from me which they had the responsibility to do.

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8:04 pm EDT
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British Airways delays

We were booked on Comair/ BA 6292 on March 26 2011 from Livingstone to Johannesburg. When we checked in no comment was made on a delay. After the SAA flight from Livingstone to Jnb had departed we were told that the flight would be three hours late in arriving. To cut a very long story short, the plane did not arrive for nearly five hours, we boarded a Kulula flight which had NO FOOD on board, we had not been offered one single thing to eat or drink by BA groundstaff, they had volunteered no information on the delay nor the whereabouts of the plane. My children had by that time gone for nearly 12 hours with no food- there was nothing to eat at the airport and over 100 people waiting for the plane. By the time it turned up, via Victoria Falls in Zim, we were all worried about missing our overseas connections. The (unpleasant) flight crew told us arrangements had been made to expedite our baggage at OR Tambo but on arrival we were not even parked at a gate- we were stranded taking a bus to the terminal. By the time I got to the in transit desk the SAA agent gave me boarding passes (I am an elite flyer with the Star Alliance) but told me that if my husband did not hurry to book in the luggage we would miss the flight. The luggage took half an hour to come by which time we had missed the last boarding call. SAA at that point said it was up to BA to sort us out. We went with the agent to the BA ticketing counter where upon we were told we would get "nothing" and that their obligation to us had ended when we got off the plane! She rudely said we should have been given vouchers by the ground crew in Livingstone! By that time we had missed our connection to London and our ongoing flight to Canada. I have written to COMAIR with no response, written to BA to ask for a document to send to my insurance company for us to make a claim for the $1, 600 it cost us to spend a day in a dreary airport hotel in Johannesburg with three tired children. Shame on you BA, never again. I will stick with the Star Alliance and wish I had made the connection with SAA.

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Murate
, US
Jan 18, 2011 4:42 pm EST

With regards to my compliant logged on 4th of FEB 2010, I was asked to mail a lady by the name of Tessa Enslin my claim form that I needed to fill in. Two months have passed and I have not received feedback from her . I sent her a mail for feedback on the 2502 and got no reply . All I can say is British Airways ***** !

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4:19 pm EDT
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British Airways ba fail to supply oxygen 3 times.

CUSTOMER RELATIONS.
British Airways Plc.,
PO Box 5619, (S506)
Sudbury Suffolk CO10 2PG UK.
Tel.: [protected]
Fax. : [protected]

British Airways Plc Ref: 7481917

Tuesday, 13 April 2010

Dear Madam.

Thank you for answering on behalf of Mr. Willie Walsh.

I arrived at Calgary airport 27th May 2009 after supplying oxygen request forms exactly as requestedand British Airways Plc. The form was co signed by my Medical Doctor as requested.

British Airways Plc. let me go in to the airport lounge duty free area.

Staff then refused to fly me, asked me to get another form signed for a lesser oxygen level than 4 litres per minute.

I was then told by British Airways Plc staff that may fly me the next day?

I had no choice I went on another airline with Bacteria masks flew over 9 hours using face masks which caused me great stress.

I flew again with British Airways Plc. on 13th September 2009 again form filled for 2 liter flow oxygen.

Oxygen supplied on that flight was not sufficient to fullfill the 9.5 hour flight.

On 13th September 2009 there was only only one bottle of oxygen was supplied for 9 flight.

On 29th September 2009 flying with British Airways Plc. again only one bottle of oxygen supplied for the 9 hour flight.

Previously letters asked for assurances from Mr Willie Walsh that my needs would be fulfilled was not met or to be.

So lack of response in letters was the very least of my issues with British Airways Plc.

I have reported to the airline authorities at both Heathrow and at Calgary that British Airways Plc. failed me badly.

No response no change.

As a disabled person with peak flow less than 220 with Asthma COPD Bronchitis and low immune system.

British Airways Plc. has failed to meet my needs as a fair paying passenger and as a disabled person.

British Airways Plc. staff knew on the very first flight I was flying to my mother’s side afetr she had a stroke.

So lack of caring letters, is it about the 1100.00 CAD I paid for the alternative flight British Airways Plc. refused to fly me on?

Is it about the fair I paid British Airways Plc. to take me safety and consideration to the UK. and they did nto fullfillt heri contract with me.

I wrote letters in hope that British Airways Plc. would make sure they never put another person through that hell.

Can you imagine how much stress lack of oxygen can cause an oxygen deficient customer who is in need of it?

British Airways Plc. not accepting responability is weak company hiding in theri fear and thinking prestie is more importantt han caring about customers well being.

Not accepting responsibility is a sign of a coward’s actions and honest reflection of CEO poor lack of spiritual values and of him not caring.

I did not expect too much from British Airways Plc. just the oxygen I requested on the British Airways Plc. forms supplied.

I at least hoped British Airways Plc. would at least get it right the second or third time of flying with them.

Sadly one bottle of oxygen will not give constant 2 litre oxygen flow rate for 9 hours.

How many times do you need to be told after all you are supposed to be the airline experts and professionals?

Will it take a person dying on a British Airways Plc. flight due to lack of oxygen before British Airways Plc. or other people do some thing about it?

You’re sincerely

Mr W D Lindseth

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2:29 pm EDT
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British Airways no refund for medical emergency

Some friends of ours just took a trip to India so that they could adopt their young son. While they were there one of them became seriously ill and spent some time in hospitals there. Their new son also suffers from a heart condition in which he required oxygen for the flight home. Due to mom's illness, they needed to return to the States immediately so that she could recieve medical attention. When they called the airlines to see about switching their flight, they were informed that it would cost them in the thousands to make any kind of changes. After many phone calls that led nowhere they were forced to take a flight with a different airline and were not able to get oxygen for their new son. Both have returned and are doing better, but when trying to seek out a refund for what was cleary a medical emergency, they are unable to do so because of British Airways policy. It seems they may be one of the few airlines that operate like this. I think it is very sad that when a family was most in need and after they already had thousands of dollars of their money, they were so inflexible and unkind.

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Update by sprouty
Apr 21, 2011 9:22 am EDT

We know that acquiring oxygen is not an airlines responsibility, in fact this family had a script and their own oxygen, that's not the issue, the issue is that being in the business of flight, it is wise to have good PR in working with your customers and this family called the airline 72 hours prior to their original flight and was seeking seats on an earlier flight...there were seats available but they were going to be charged not just a switch fee, but so much money that it was cheaper for them to go with a different airline completely and now they're out 1700 dollars. This family would have likely travelled with British Airways in the future and that company would have made money from them, but as a result of their trying to make a buck on people in need, they lost not just that customer but others who have heard of how they treat customers.

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NCBSWEET
, US
Apr 21, 2011 5:01 am EDT
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Is being human their responsibility or do they need a mandate to exhibit kindness? Oh, I see. That could cut into their bottom line. I assume you would agree that their behavior was not nice or commendable in this situation. You would think that if for no other reason than improved customer relations (which relates to bottom line) they would at least have tried to be helpful. This family has a huge following in the US and you can bet none of us will ever fly British Airways in the future.

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12:28 pm EDT
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British Airways refund

me and my husband are pensioners went to the united kingdom for a much needed holiday that had taken us a long time to save for because they are doing this, all other airlines have concluded refundsin dec2010 and got caught up in the snow story
we lost three days of our holiday plus the seats we had paid extra for, on our return we asked our travel agent flight centre south africa to put in a claim for us which they did, we phone them on the 20th april to find out why our claim is taking so long, they said that british airways would not cooperate with them the reason being they are merging with iberian airways and they will look at claims when completed, is this aruse so that the company can say they are no longer ba and wont pay, why must we suffer

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6:10 pm EDT
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British Airways first v business v economy

I travelled London-Mumbai last time first class. The overall experience left me feeling that travelling in First was not worth paying the difference for once I was on the flight. The inflight entertainment was down on both legs of my travel and food was poor. I didnt bother complaining as nowadays there doesnt seem much point. Just have to make sure you do not invest in that choice again. Yesterday I travelled business class on the same journey. I skipped dinner since it was late and asked if there was simply some ice cream. The Stewardess informed me she always carried some. Later I was served another desert not of my choice at all and there was no mention by her of the ice cream. I had skipped dinner hoping breakfast would be served in about 6 hours and on the menu card a good choice was presented. However on being served breakfast we were informed that there was only going to be continental breakfast available and that the option of scrambled eggs with mushrooms was not available afterall. Actually I arrived more underfed than if I had travelled in economy. It was an hour through baggage/ customs and another hour to my hotel and I did not feel as if I had travelled a higher class of cabin at all. Next time perhaps I will try a lower class since in my experience of travelling with BA these days there does seem to be more of a genuine and consistent effort to keep customers satisfied in those cabins.

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JKDE
, US
Apr 10, 2011 7:34 pm EDT
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You arrived underfed because you refused to eat dinner when it was offered. Your decision to not eat was yours, not British Airways. They tried to feed you, you refused. Every passenger was offered food. Open wide next time the airplane tries to land in the hanger.

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1:27 pm EDT
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British Airways non cooperation and differential treatment

Hello,
This is to compain about the poor services and non coopertaion received aboard the British Airways flight BA118
my ticket number being : ETKT 125 [protected] from BENGALURU to LONDON LHR on 20 MARCH 2011.
the staff onboard suggested i keep my seat UPRIGHT for the whole duration of the flight that is TEN HOURS so as to not cause discomfort to the tall gentleman in the seat behind mine. They refused to heed my request for different arrangements and suggested i switch seats when i was infact travelling with my business associate. My flight was acutely UNCOMFORTABLE and has left my back quiet sore. Also the tone of voice and body language of the attendant was rude and inappropriate. I am very disappointed and have decided not to travel with British Airways in the future and I shall recommend the same to family and friends. This is not the treatment we expect from a reputed organisation and we hope you do something about it.

Sekhar.D.S
[protected]@sfsequipments.com

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7:09 am EST
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British Airways everything!!

People were very rude! I had a broken seat an a full flight from L.A. to London. We had a near crash landing... below are the photos of the roof that broke because we hit the runway so hard. Our pilot Pulled in front of another plane on the runway and both planes literally skidded to a stop! (photo also below) We asked for a snack and they told us "we are out, you snooze you loose" To make it all worse they dont even have anyone to complain to, just an email but Iv never received a response...

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Update by iwolf1234
Mar 04, 2011 2:42 am EST

One of 6 people I was with was a pilot for over 20 years... He swears hes never seen anything like it. So ### hole it sounds like the "problem" was the pilot. He missed his turn on the runway and pulled out in front of another plane to make a u turn. If there were problems the would have cleared the runway and made us priority. But im sure you know better then I would wouldn't you...

Update by iwolf1234
Mar 03, 2011 7:46 am EST

Let me give it another try... The panels were being held by electrical only...

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thisisaustin4
washington dc, US
Mar 04, 2011 6:17 pm EST

Maybe you should see an otologist about that problem, sweetcheeks. It could be serious!

T
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thisisaustin4
washington dc, US
Mar 04, 2011 12:46 pm EST

This is a great laugh for a Friday! Thank you (again) SP!

Pilot, sure. And I'm going to be the next president...

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12:27 pm EST
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British Airways customer service at airport

Hi
I am writing about british airways airline. I was on my hoiliday to india in last month (november). The time I was checking In from glasgow to delhi the staff was very helpful and had a good skills about customer services. On that time my weight in main baggage was about 28kg each bag. The staff never been overcharged from me and without any hesitation i checked in. The time I was coming back from Delhi on 30th November with Flight no. BA142 at 3.30am in the morning the staff at the delhi airport was so cheecky and not happy to help. I had to wait in long queue to check in. The time went on the counter Gourav mehta was on the counter and he was looking in the rush to check in. the way he was speking with the other customers and also with my group he was so cheecky. and after that he made a point i have to pay for the extra weight in the main baggage eventhough my weight for the main baggage was same as last time what i had from glasgow to delhi. Where at glasgow airport there was no objection with weight at delhi they were looking for extra money for same weight. When I asked for manager He said I had to wait then he call another member of the staff his name was Rohit Gupta. He present himself as a manager to me. I ask him are u manager? He say No. I says to him I want to speak with manager and he said I had to wait about half an hour to 45 minutes to speak to the manager. I think that is ridicolus such a big airline there is no manager available to talk to the customers. I waited about 0.30 minutes but there was no sign for manager then I decided not to wait longer and i Decided to pay rs 4230.00 for both bags and i will never will fly again with BA.

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Update by pavish
Dec 16, 2010 12:25 pm EST

Hi
I am writing about british airways airline. I was on my hoiliday to india in last month (november). The time I was checking In from glasgow to delhi the staff was very helpful and had a good skills about customer services. On that time my weight in main baggage was about 28kg each bag. The staff never been overcharged from me and without any hesitation i checked in. The time I was coming back from Delhi on 30th November with Flight no. BA142 at 3.30am in the morning the staff at the delhi airport was so cheecky and not happy to help. I had to wait in long queue to check in. The time went on the counter Gourav mehta was on the counter and he was looking in the rush to check in. the way he was speking with the other customers and also with my group he was so cheecky. and after that he made a point i have to pay for the extra weight in the main baggage eventhough my weight for the main baggage was same as last time what i had from glasgow to delhi. Where at glasgow airport there was no objection with weight at delhi they were looking for extra money for same weight. When I asked for manager He said I had to wait then he call another member of the staff his name was Rohit Gupta. He present himself as a manager to me. I ask him are u manager? He say No. I says to him I want to speak with manager and he said I had to wait about half an hour to 45 minutes to speak to the manager. I think that is ridicolus such a big airline there is no manager available to talk to the customers. I waited about 0.30 minutes but there was no sign for manager then I decided not to wait longer and i Decided to pay rs 4230.00 for both bags and i will never will fly again with BA.

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6:37 am EST
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British Airways flight ba59 sun 21 nov (7:20pm)

A minimum expectation when booking this flight with BA is to have entertainment for the duration of my flight of 11hours. When I reported the monitor was not working and your crew member Tony reseted it several times. After the last time I had to go find him to ask what he was going to do next and he responded that there was nothing else he could do, as the flight was very full and the only seat available would be 38E or 37E (can't be sure but it was one between 2 people and another row of seats infront unlike where I was seated in 40E ( no seats in front and plenty legroom) which I'd pre-booked online specifically to get comfortable legroom. I received no apology for the inconveneince from Tony only "Do you want to talk to my boss (Helen)" and brushed off. Also when i asked if bus class was also full, he abruptly stated that even if it wasn't he couldn't move me there. Does your staff receive no training in dealing with complaints?

So i was basically left with a Choice of a worse seat or not having entertainment. Clearly your equipment is not regularly checked, and yet no extra entertainment units or repairs are made possible.
My colleagues' seat beside me 40d was duck taped in order to keep it up!?!

Another few things that occurred on this flight: On take off the lights were left on, during flight the lights went on and off randomly a few times, seemed unlike the procedure I'm used to seeing on flights, and to top off a bad experience, during the 20 minute descent a loud alarm went off for about a minute. No communication was made after to explain what that was about . All these things gave an all round impression that a) procedure is not very important at BA b) your planes are not very well maintained ( at least not the parts your clients get to experience)

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11:31 am EST
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British Airways bedbugs

My family flew from Washington Dulles (IAD) on British Airways. Our seats had bedbugs and my daughter and I each sustained 40+ bites during the flight. When we complained and I showed a flight attendant my blood-covered hand, he started taking the seats apart and trying to swat them. We flew the remainder of the flight with the lights on in an attempt to keep the insects at bay. Anyone who has received bedbug bites knows they are intensely painful both itching and burning concurrently for several weeks. Needless to say, it ruined our vacation. British Airways offered only $400 each for pain and suffering. We refused as too little.

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Update by dmz3
Nov 23, 2010 4:13 pm EST

Brenda veers from the central issue.
Obviously, the report above shows that simple treatments do not work.
Not addressing the central point makes me think Brenda works for BA, owns BA stock or has some other conflict of interest.
Many/most people would have reactions similar to those shown above making this a problem for anyone that takes a BA flight.
Nothing provides permanent relief accept time. Bedbug bites many times contain pathogens which create secondary swelling/infections. So, no water, no cream, nothing will heal these bites accept the body’s own immune system over time.
If someone accepts $400 from BA over this, they would have to agree not to complain publicly because such settlements contain those provisions. So, this is a public service to not accept the money and instead tell the world about an airline having a health problem on its flights.

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ba-bites.com
, US
Feb 22, 2011 8:12 pm EST

I had a similar issue on some recent flights - what an awful thing to go through!

http://www.ba-bites.com/

Feel free to take a look around at my site and comment about your own experiences!

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7:54 am EST
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British Airways overbook

Went to check in over 3 hrs early told we had to wait before we could leave our baggage.Went again to check in then told we had been downgraded from World Traveller plus to world traveller, we booked our flight in April 2010 for Nov 10 British airways they told us that they overbook seats for passengers that dont show.SO WHAT if they dont show you still have their money.We had a 9 hr flight my partner was put back into World traveller plus but I had to sit in ecomony BEWARE OF BA they are very immoral and they want to compensate with $163 Aust only to use on their airlines within 12 months I dont think so and BA I will fight for my rights.

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British Airways - recd. fraud e-mail

I have got one e-mail from the British airways courier company limited. I don't know weather this company is real or fake. So I am putting the e-mail content to aware common people and the British airways company so that the concerned agency will take the appropriate action. Please see below the detail:- British Airway Courier Delivery Company. 57 Euston...

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British Airways useless voucher after delays

I booked on flight MN6239 for Thursday 11 June 2009 at 17h50 to PE. My booking was done a week or so before the flight. When we arrived at the airport we were delighted to hear that we were on a BA flight now. But then this happened. They made us book in (I had to be in PE later that evening), and shortly thereafter I overheard another passenger say that the flight is delayed for 5 hours. We were not told that when we booked in! I immediately ran off to customer services advising them I had committments that evening in PE, and can't miss it. I was told that there is nothing they could do (not even bump me to another flight!). I eventually arrived in PE after midnight, missing my committments. They did give us each a complimentary one way voucher for any local flight (obviously excluding taxes). Try using them however, is a different story. 'Sorry sir, no complimentary seats on this flight' is a sentence that I must have heard at least ten times. So when can I fly? Only when I pay! The delay was not weather induced at all. In any event, I guess that those vouchers were meant to distract us from complaining about damages we suffered (financially). No use now!

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British Airways racial discrimination

I am a victim of racial discrimination. In all my years of traveling, I have never experienced
such blatant racism. I am appalled that British Airways employs such individuals as
representatives of the company.

I had booked a roundtrip flight ( 3A7KMG) through an online travel agency. However, on the night of July 13th, when I was scheduled
to leave, I had arrived at LAX in time for my 9:20pm flight departure and was turned away
immediately. The representative was a middle-aged white woman with shoulder length
dirty blonde hair and bangs. As soon as I walked to the ticket counter, the representative
was unwilling to check my luggage and refused to check me in, saying that I was going to
delay the flight. There was a white gentleman who was waiting in line in front of
me for the same flight, and he not only had carry-on luggage, but she let him go to the gate,
knowing that he still needed to go through passenger and baggage screening. I was in the
same position, where I was able to take my luggage as carry-on, but was still turned down.
This was clearly an act of racial discrimination. Moreover, I had no way to reach my travel
agency as they were closed for the day. I asked the representative at
the counter to help me find an alternative and see if she would help me find a seat on the next
flight, but she neither attempted to listen to what I had to say, nor did she try to check other
options. She simply stated that I needed to contact my travel agent the next day. She was
completely aware that I would be marked as a "NO SHOW" and made me miss my flight.
As this was a very important business trip, this event was not only an economic loss for my
company, but also a complete disappointment in British Airways. I was thoroughly disgusted
by the representative and the experience. DO NOT FLY WITH BRITISH AIRWAYS.

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British Airways lack of oxygen supply

KAREN BROWN,
CUSTOMER RELATIONS.
British Airways Plc.,
PO Box 5619, (S506)
Sudbury Suffolk CO10 2PG UK.
Tel.: [protected]
Fax. : [protected]

British Airways Plc Ref: 7481917

Tuesday, 13 April 2010

Dear Madam.

Thank you for your letter dated 30th March 2010 answering on behalf of Mr. Willie Walsh.

To say that your replies disappointed me was the very least of my issues with British Airways Plc.

I supplied oxygen request forms exactly as requested; they were co signed by my Medical Doctor as requested.

I arrived at Calgary airport 27th May 2009 and British Airways Plc. let me go in to the airport lounge duty free area.

Staff then refused to fly me, asked me to get a form signed for oxygen level less than 4 litres per minute.

I was then told by British Airways Plc staff that may fly me the next day?

As a result of the pain fear and frustration British Airways Plc caused me I felt so let down that I had no choice.

I went on another airline with Bacteria masks flew over 9 hours using face masks which caused me great stress.

Add insult to injury I flew again with British Airways Plc. on 13th September 2009 again form filled for 2 liter flow oxygen.

On 13th September 2009 there was only only one bottle of oxygen was supplied for 91/2 flight.

On 29th September 2009 flying with British Airways Plc. again only one bottle of oxygen supplied for 91/2 flight.

Previously letters asked for assurances from Mr Willie Walsh that my needs would be fulfilled was not to be.

So lack of response in letters was the very least of my issues with British Airways Plc.

I have reported to the airline authorities at both Heathrow and at Calgary that British Airways Plc. failed me badly.

As a disabled person with peak flow less than 220 with Asthma COPD Bronchitis and low immune system.

British Airways Plc. has failed to meet my needs as a paying passenger and as a disabled person.

British Airways Plc. staff knew on the very first flight I was flying to my mother’s side that had a stroke.

So lack of caring letters, is it about the 1100.00 CAD I paid for the flight British Airways Plc. refused to fly me on?

I wrote letters in hope that British Airways Plc. would make sure they never put another person through that hell.

Can you imagine how much stress lack of oxygen can cause an oxygen deficient customer who is in need of it?

British Airways Plc. is not accepting reasonability is weak hiding in fear and prestige.

Not accepting responsibility is a sign of a coward’s actions and poor reflection of CEO spiritual values of not caring.

I did not expect too much from British Airways Plc. just the oxygen I requested on the British Airways Plc. forms supplied.

I at least hoped British Airways Plc. would at least get it right the second or third time of flying with them.

Sadly one bottle of oxygen will not give constant 2 litre oxygen flow rate for 91/2 hours.

How many times do you need to be told after all you are supposed to be the airline experts and professionals?

You’re sincerely

Mr W D Lindseth

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British Airways In-depth Review

Overall Rating: British Airways is a reputable airline that provides a satisfactory travel experience. With its extensive network and quality services, it deserves a solid overall rating.

Customer Service: British Airways excels in customer service, with friendly and helpful staff who are always ready to assist passengers. Their prompt response to queries and efficient handling of issues make for a pleasant travel experience.

Flight Experience: British Airways offers a comfortable and enjoyable flight experience. The cabins are well-maintained, and the seats provide adequate legroom. The in-flight amenities and entertainment options ensure a pleasant journey.

Booking Process: The booking process with British Airways is seamless and user-friendly. The website is easy to navigate, and the online booking system is efficient. Passengers can easily select their preferred flights and complete the reservation process hassle-free.

Baggage Handling: British Airways handles baggage with care and ensures that it reaches the destination safely. The baggage handling process is efficient, and passengers can track their luggage throughout the journey.

On-time Performance: British Airways has a good track record of on-time performance. The airline strives to adhere to the scheduled departure and arrival times, minimizing delays and inconvenience to passengers.

In-flight Entertainment: British Airways offers a wide range of in-flight entertainment options to keep passengers entertained during the journey. From movies and TV shows to music and games, there is something for everyone.

Food and Beverage: The food and beverage options on British Airways flights are of high quality. Passengers can enjoy a variety of delicious meals and beverages, including special dietary options. The airline caters to different tastes and preferences.

Seat Comfort: British Airways provides comfortable seating options, ensuring a pleasant journey for passengers. The seats are spacious and offer sufficient legroom, allowing passengers to relax and enjoy their flight.

Loyalty Program: British Airways' loyalty program, Executive Club, rewards frequent flyers with exclusive benefits and privileges. Members can earn points, enjoy priority services, and access airport lounges, enhancing their travel experience.

Value for Money: British Airways offers good value for money, considering the quality of services provided. While the fares may be slightly higher compared to some budget airlines, the overall experience justifies the cost.

Safety and Security Measures: British Airways prioritizes the safety and security of its passengers. The airline adheres to strict safety protocols and implements robust security measures to ensure a secure travel environment.

Accessibility: British Airways strives to make air travel accessible to all passengers. The airline provides assistance to passengers with disabilities or special needs, ensuring a comfortable and inclusive travel experience.

Environmental Responsibility: British Airways is committed to environmental responsibility. The airline actively works towards reducing its carbon footprint, implementing sustainable practices, and supporting environmental initiatives.

Additional Services and Amenities: British Airways offers a range of additional services and amenities to enhance the travel experience. These include airport lounges, priority boarding, chauffeur services, and more.

Partnerships and Alliances: British Airways has established partnerships and alliances with various airlines, allowing passengers to enjoy seamless connections and expanded travel options. These partnerships enhance the overall travel experience.

Complaints and Resolutions: British Airways takes customer complaints seriously and strives to resolve them promptly. The airline has a dedicated customer support team that addresses issues and ensures customer satisfaction.

Social Media Presence: British Airways maintains an active presence on social media platforms, engaging with customers and providing updates on services and promotions. Passengers can reach out to the airline through social media channels for assistance.

Corporate Reputation: British Airways has a strong corporate reputation in the aviation industry. The airline is known for its quality services, reliability, and commitment to customer satisfaction.

Conclusion and Recommendation: Overall, British Airways is a reliable airline that provides a satisfactory travel experience. With its excellent customer service, comfortable flights, and wide range of services, it is recommended for both leisure and business travelers.

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Phone numbers

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