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Brinks Home Security / will not release from contract

1 Irving, TX, United States Review updated:
Contact information:
Phone: 1-800-445-0872

I was transferred in my job from Wesley Chapel FL to Indianapolis IN and moved with friends until my house sold in FL. I called Brinks to discontinue my service with them and was told I was under a 3 year contract ( which was not explained when purchased ) and that unless Icould show proof that I joined the military or was renting, I could not be released from my contract and threatened to turn me over to collection if I did not pay. I could provide neither. On 01/01/09 my house in Florida sold and once again I called to try to cancel my contract, which remains in force for another 15 months. What poor business practices ... is there anything that can be done ? Recommend Brinks ... hardly !! Customer friendly ...not !! Not my choice to move ... but certainly my choice not to ever use this company again. Shame on these people for being they way they are - and bragging about what they aren't.

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  • Je
      24th of Mar, 2009
    +1 Votes

    I use to work for Brinks and they are the most honest company in the industry, unlike most other contacts that have the terms on the back, Brinks makes you initial that you are aware that you are signing a three year agreement. I am sorry to tell you but the only person you should blame is yourself.

  • Ro
      2nd of Oct, 2009
    +1 Votes

    u can move the system to ur new home once u move in

  • Ve
      8th of Jan, 2010
    -1 Votes

    the person who writes this probably works for Brinks. I was NEVER told either that I was signing a 3 year contract, i moved from the house and I live in another state and I'm stuck with a contract, This to me is called SCAM. I called and told them I don't live there anymore and they don't care, it doesn't sound very honest to me. Shame on you for escusing something like this.

  • Ti
      30th of Jan, 2012
    0 Votes

    Well, I DON'T work for Brinks and in fact am a competitor to Brinks/Broadview/ADT and I can tell you that your complaint is a "classic ploy" to get out of your contract. A Brinks contract (and all others) specifically states the term of the agreement. The customer must intial that paragraph and again intial an Installation Completion Checklist before signing both. Further the account must pass a QA Welcome call in which the customer is again asked if they understand the length of their term and the monthly cost. Further, these companies offer a practical and very affordable "move" program. The fact is, you want to be the exception to the rule. But, you presummably read, intialed, and then verbally agreed to the conditions of the contract. Unfortunately, many times customers think they should get some sort of special treatment and not have to be responsible for their decisions. No company is ever goning to be perfect, but in this case you are completely in the wrong and shame on you for trying to make it a complaint when in fact it only demostrates your lack of integrity.

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