Brink's Global Services
Reviews and Complaints

There are bulbs available at Walmart... at least near me. Since I have an extra, due to buying another one, I'm currently using it as a grow light to see what veggies I can grow indoors 😁 I believe they are $19.99 and seem to work perfectly for seedings/plants

Mine worked for about 6+ months and then worked randomly. Bought a new one and that worked for a few months (cold weather as prior), but rarely ever works now. The bulbs are still good, so I'm assuming it's the photocell, or my wiring is bad. Seems like there are issues with these, but I might bypass the wiring and add a plug-in(?) and hook to an extension cord to see if that works...

Brad Van [censored]
mr.bradley.t.v@gmail.com

I found this web site and saw the phone number to call [protected]). I requested a new bulb and they said I should receive a replacement bulb within 7 - 10 working days. I will post again if and when I receive the bulb and if it works.
Thanks M. Horning

bought this light about a month ago, lasted barely two weeks. light went on and off for about 3 days, now will not light at all. Cannot seem to locate the bulb anywhere. Bought the light at WalMart, they do not carry the bulbs there. No other local hardware or big box carry either. Very disappointed. Does anyone know where you can buy the [protected] bulbs?

Love the light but the bulbs have only lasted 3 months, not 8000 hrs! How do I get a replacement bulb or do I have to buy a 3rd fixture. I bought first fixture in December, then it died in Feb. Bought the 2nd fixture in Feb and it just quit in Aug.
If it comes to buying another fixture I will NOT buy another Brinks product. I would prefer to just get a replacement bulb.
Marvin

I have only been back in my home 4 months from being displaced by Hurricane Harvey. I bought this light fixture at WalMart and had it installed about 3-1/2 months ago. The bulb has already gone out. Where do you get a replacement and is it covered in the warranty?

Of course the warranty should include lamps. That is the major expense of the product. Mine did not last 4 months.
I submitted the online claim and will see if they honor their 5 year warranty. I have the receipt and will take it all back to Walmart and buy one on Amazon with a iron clad warranty.

Same here. Bought light Jan 31st...wasn't installed until March and it went out in June. Bulb is terrible quality!

try calling [protected] It worked for me

hi my brinks outdoor lighting security unit works very good, "but" when i bought a pack of new halogen bulbs, the 1st 1 worked great, but the 2nd 1 i can't get it into the lighting fixture, it's just a very little bit to long. the bulb is a #7057 2 pack. can you help .. thanks john watkins.. i live at 16509 accolawn road, accokeek, md. 20607..

The motions sensor light is very nice, but we have some questions. The instruction booklet was not in the box. Most of the installation can be done, but there are some buttons on the light we can"t figure. It would be most helpful if you could mail us the instruction book. Thank you.

Dear All

This complaint board site is fully fake. They are playing HAVOC with innocent victims by bullying them. This is the biggest racket on the earth.

Anybody can post any complain which mostly happens to be vague and false. What this people do is they have floated lot of reputation management companies. They are in sync with this complaint board site.

Anybody can upload any type of complaint about any person or organization. They also allow to use foul and abusive language on their website. To save their reputation the people who are the victims approach these so called reputation management companies which is floated by this website and make lot of monies.

This website (complaintsboard.com) do not bother to check whether the complaint uploaded in their website is true or false. They only allow people to upload. There is no verification of truth here.

Any body can upload any damning and untrue piece of article which is harmful.

Complaintsboard.com should have first the ethics to verify the facts before they publish on a public platform.

There are many persons who are jealous nature and they are just uploading all sorts of wrong and invented stories.

So all readers be aware of this complaint board site.

May be you will be the next victim.

BEWARE OF THESE CHEATS – COMPLAINTSBOARD.COM

I have set the length if time for the light to stay on if motion is detected to 10 minutes. The problem is that or doesn't even stay on for one minute. How do I fix this. Yes, I double checked the switch.

Jonathan
soccerphreak@hotmail.com

bought 6 lights from walmart all are bad except one. Bought replacement bulbs from walmart. All bulbs bad, last no more than a month.

i purchased bar code [protected] item 7063 100 watt bulbs and its defective please send refund or replacement, purchased at wal mart perris blvd perris ca purchase price $9.97

I see other complaints about not having directions for the Brinks Security Lighting Systems model 7222w and they are dated 3 years ago and I just purchased this Brinks light and there are still no instructions. I cannnot find it on line either.

My company, Hampton Products the manufactorer of this bulb, is happy to help you with your defective product. Please feel free to e-mail us at info@hamptonproducts.com

I work for the company that supplies the lights and would be happy to send you the instructions. I couldn't find any contact information on your post so please e-mail us at info@hamptonproducts.com

I purchased a Brinks 7252 approximately eight months ago at Walmart. Light worked good till about a month ago when the (10000 hour) bulb went out. It has taken me a month to find a new bulb. I put the new $25.00 bulb in yesterday and waited through the night to see if it would come, which it did not. I checked the power to make sure that there was not a blown fuse and it was determined that there is power going to the light. I am very Unsatisfied with this light system. What do I do now?

I purchased one of these 3 years ago. Works PERFECTLY ! Lights up the entire 1/4 acre I needed it to. No complaints what-so-ever ! Installed it myself. Going to replace bulb/photo cell today after 3 years of continuous service. VERY satisfied with this product !

My light is orange and not bright led like advertised. What happens of the photocell goes out of if the ground is wrong. Or does it need the solar sensor during the day to charge. We set up and installed at night. It has not seen sunlight yet.

Just purchased two 7212 lights and mounted them too high to reach the buttons to adjust the lights. Now since they wont come on unless i manually set them to on, I get a ladder and turn them on...ticked off!

I bought 3 Dusk to Dawn lights and Walmart in Crawfordsville, , Now only 1 works correctly

I bought 3 Dusk to Dawn light at Wal-Mart s few week ago ...now only one works properly..What should I do? I do not have the boxes.

I am agree with this person's complaint

Recently I bought this light from Lowe'a from Woburn, MA I could use this for only 6 days and gone auto maticaly. Now never lights
only display show piece at the main entrance of my house.some sought of a smell came out, went to buy another to replace Lowe's has refuse to sell this product. I paid $79+ for this and installed from Licensed electrition paid $85 to installed.I just want my money back

I purchased 4 of these lights. 3 have failed. 2 had the photo cell go bad within a short period. 3 had the bulb go bad within a few days. Only 2 of the four are now working with the use of a 40 watt light bulb costing me 25 cents each. The original light bulb lasted about 1 week when they were susposed to last up TO 10, 000 HOURS.
John White
johnwhite6420@sbcglobal.net

ADT doesn't own Broadview. Tyco which is the company that owns ADT is trying to buy Broadview Home Security. Who knows if the SEC and shareholders will really let this happen. At any rate, your experience was more about an unhonest salesperson rather than an unhonest company. You could talk to the Authorized Dealer that sold you. Their name should be on the top of the "Installation Agreement" form that you should have gotten. Hope this helps.

The ADT transition hasn't fully taken place yet and everything is kind of in limbo. I can say this as a former Broadview / Brinks employee who is now actually employed at the real ADT. Broadview employees are working buisness as usual until everything happens, which is expected to be sometime in the third quarter.

Brinks systems were always sold as a lease. If you wanted to actually own the equipment, you had to pay extra. But the truth of the matter is, the systems contain proprietary programming that render the control panels useless for other companies to take over. As such you are best to just keep it as a lease anyways as if you end up moving, you would be unlikely to take the hardware with you.

BROADVIEW/BRINKS/ADT is a scam. I have it installed for 7 days now not at all happy...they talked us into using it, somehow we neglected on the written cancellation. Now we are screwed for 3 years. Just 3 day cancellation period is rediculous with 3 year contract. We should do something about this. I dont want to pay for something am not happy about. The agent (Jonathan Harsaghy) spoke to us about hardwiring whole system and then when the tech/installation guy came in to install they did wireless. This stupid security system is supposed to be protecting us not ripping us. Even having security system there is no peace of mind. Please dont ever get into this scam people. Please please stay away.

I am really aggravated with Broadview Security! I recently changed how my service was hooked up. I had a home phone which I wanted to discontinue, and connect the security system a different way. They came and did that wireless. I was originally doing automatic drafting from my checking account. Once I did that change in service, they started to send me bills instead of doing the automatic draft. Fine. I paid the bills. One day last week, I received two letters in separate envelopes in the mail. One said they were going to take two months of service from my checking account( which I had just paid one) and the other stated that they were going to take one month out of my checking account. I called immediately to get this taken care of. I told the man to just send bills and be done with it. Well, last night they drafted the higher amount out of my account. I called them, and the were rude and said all they can do is make a request to put that money back in my account! So basically, they charged me twice for one billing cycle and got the next billing cycle after I thought it was taken care of . Does anyone have any suggestions on the best way to handle this matter. I have already dispute it with my bank and blocked them from being able to access my account. I regret being with this company! When I changed my service, I signed another 3 year contract. Big mistake!

WORST SERVICE I have ever experienced! I signed up for Broadview/Brinks/ADT...whichever they are going by today...and installation was completed on 7/3/10. On July 11th, one of the zones just stopped working. As it was a Sunday they had no one available to come out and service. I work full-time and can not be here for a 4 hour window so scheduled service for today...8/7/10...the first Saturday they could work me in. They promised that instead of a 4 hour window, they would have a service tech here by 8 am...at 8:30, I called and no one seemed to no what was going on. They did not have my security word spelled correctly in their system which was not a very good indication of their competence. Once they corrected that, the girl had to call the branch in my area as she saw from notes that I was promised a tech by 8 am. That branch did not answer...so for the second time in less than a month I spoke with Matthew, the Supervisor...he called that branch manager who is supposedly having the tech contact me asap and is supposedly enroute to my house...an hour late.

I WOULD NEVER USE THIS "SERVICE" ...I signed a 3-year contract and have every intention of speaking with my corporate attorney about getting out of this contract when I get to work on Monday. Companies think that they are the only ones out there that can provide a service or product that we need and then do not have any follow through whatsoever once they get our money...the only way to get back to a certain level of being taken care of for spending our good money is to make them a bit inconvenienced the way they do to us.

DO NOT USE BROADVIEW/BRINKS/ADT...you will regret it!

Why is it so hard to find out any information on how to cancel Brinks (Broadview) security service? I suppose if you have a really bad product that after you have used it for several years and realize it is completely useless and you want out, the best deterrent is to make it as inconvenient as possible for you to cancel the service. The product and service should sell itself if it was any good. Rather, sales people use fear and hook people in for years into a contract and use the 1 year automatic renewal to drain as much $$ as possible. I predict a class action case building up.

People Don, t post In this Site...Tthis Site Is made just to sabotage the Image of other companies and Complaints Board gets Paid to do this, Most of the posts are being posted by their blooddy writers inorder to keep this site active ...

I agree. Broadview is not about security, it is about taking my money. No one EVER told us about an automatic annual renewal of our contract and liability for the balance if we cancel. They also try to rip you off for equipment others provide free. Anyone but Broadview from now on.

Broadview is the least customer service oriented company that I have ever dealt with. Do not believe the salesmen. We were told that if we moved they "never enforce" the contract. Bull. We moved out a year after we signed the contract and still have to pay for the next 2 years even though we are no using the service. The only way out of the contract is to keep paying for the service even if you are not using it. THIEVES!
J. Mark Runnels, PE [protected].

DO NOT USE BROADVIEW SECURITY! They sign u up for an expensive contract, after the 1, 2 or 3yrs it automatically renews for 1yr! I called after the 1yr to cancel and since I did not give them 30 days notice of cancellation they wanted to bill me the remainder of the "new" contract. The best they could offer me was about a $6 a month discount...BUT now we start another new 1yr contract. SCAMMERS! Why did they not offer me the lower price at the start of my original contract? The customer service rep treated me like a kid and got lippy with me. I spoke to a supervisor (Nkenge) and she was no better. Automatic renewals should be illegal, they should go month to month only. BROADVIEW SECURITY SUCKS!

Our home was burgularized on June 17th, 2009. on June 19th I decided to have Brinks install an alarm system with upgrades. You see my girlfriend has Breast Cancer so I needed her to have piece of mind while i'm at work. One week after the new install the system malfuntioned while we were away for the weekend to recover from her weekly radiation treatments. We were an hour away up at our family cabin resting when we got the call our alarm was going off. I asked the dispatcher if the police responded ? and was told the police won't respond on an intrusion alarm unless someone is there to answer the phone call and provide password? Okay, Number one: what if my girlfriend had been home, Maybe in the shower and came out to find intruders in our home who hold her at gunpoint and tell her not to answer the phone or be harmed? or even worse is being RAPED and assaulted ? The police won't be called folks. When the Brinks people sold us this alarm system, NEVER once did they bother to inform us of this little detail. Which is extremely Life threating especially to a woman dianosed with breast cancer! This company totally lied to us, decieved us and when we requested to be let out of this monitoring contract was treated with no respect, We were told complete lies, and told the only way to be let out of any contract was by death, in the military being deployed overseas, or no longer in a brinks serviced area. None of this applies to us whatsoever. They wouldn't even respond to our phone calls, only by mails through a generic computer generated letter! This alarm service SUCKS ! They are complete LIARS, Have no CUSTOMER SERVICE, and when you try to talk to someone in upper management you are given nothing but excuses . and no senior management will deal with you. They have totally taken advantage a woman with breast cancer for GOD"S sakes ! I was completely willing to pay for all the equiptment but, felt in no way should we be held responsible for a 3 year monitoring contract when we were lied to and taken advantage of. I strongly urge anyone considering this company to go else where for your alarm needs. My ill girlfriend will tell you the same. They are liars and will not work with you in any way once you sign that contract no matter what they promised you or didn't disclose to you. I 'm BEGGING you! PLEASE! If they would do something like this to a woman with breast cancer and not try to make some kind of reasonable negotiation with us I can promise you 100% They will SCREW you too. Please learn from this and don't make the mistake we did and go with this company.. PLEASE ! They are criminals themselves.. LIARS, and will no way help you. Thanks for taking the time to read this. God Bless you all! BILL N. Salt Lake City, Utah

I could not agree with you more! I've been a loyal customer with Brinks for over 30 Years, yes I said 30 years; and I simply asked them to upgrade my keypads to a more efficient model - It was like I was asking for their "first born child" -- I decided then, if this is the consideration toward customer loyalty - why should I remain any longer...I'll pay some other company instead.

I signed a 3 year contract with Brinks in December 2005 it ended in 2008. They automatically renew your contract for another year. You need to let them know, if not you are stuck. It became Broadview Security, and then it was bought out by ADT. I have called many times, but received different answers. The first time I called, they told me that I would have to pay them until August 2011, which I was fine with that. The last called I made, they said that I can cancel services, but I am stuck with the contract that I signed in 2005, until DECEMBER 2011. In other words, I will be paying them for nothing. I understand that I was in a contract but that contract was signed in 2005 with brinks. I was worried about getting burglarized, but BRINKS/BRoadview/ADT are the REAL CROOKS. ...This system is so outdated that a burglar all has to do is cut the phone line and all is left is bells and whistles. So unfair and I wouldn’t’ be surprised if this is legal. But because it is legal it does not make it right. I can’t believe that automatic ONE year contracts are acceptable in this country. They should be illegal! I have fulfilled my 3 year contract in 2008……

Broadview's monitoring service requires connection to landline phone service. Since moving to this house we have tried Time Warner Cable and AT&T landline phone service, and in both cases the phone line repeatedly went dead for extended periods of time, with NO WARNING FROM BROADVIEW. In other words, Broadview's system failed to notify us that our house was not being monitored! Due to the phone line problems we were forced to switch to Vonage. Once informed that Broadview is not compatible with Vonage, we switched alarm companies but Broadview is still billing us for the remainder of our contract.

Broadview will receive no further payment from me. I was a loyal customer of theirs for many years and when I needed them the most -- WHEN MY PHONE LINE WENT DEAD OVER AND OVER AGAIN -- their alarm system uttered not a single beep. If my phone line had been cut by a burglar I would have been robbed blind! When my landline phone stopped working for the 7th time I switched to Vonage.

This company has received thousands of dollars in fees from me over 8 years. I was such a loyal customer that when I moved I continued their service. However, when my landline phone stopped working not once, not twice, but MANY times at my new house, Brinks/Broadview FAILED TO WARN ME of this in every instance. Furthermore, after I was forced to switch to Vonage in order to have a working landline phone, Brinks/Broadview INSISTED that I continue paying monitoring fees despite the simple fact that their company was unable to keep up with technology that has been around for several years.

Wow! I was going to go w/this company until I read these complaints. ADT it is. Thanks! :D

I agree with your complaint 100%. Broadview is a terrible company in my opinion. I kept my contract with Brinks/Broadview for 5 years and after cancelling, according to the terms of my agreement, supposedly owing nothing, they claim their's a $500 equipment fee. This is nonsense. I was told I owned the equipment and there were no cancellation fees whatsoever after I fulfilled my three year agreement. They won't get a penny and I too will forward a statement of my experiences to local and National news franchises.

Here is a letter I wrote to management:

My Alarm was not registering when the back door opened as of this afternoon. To our dismay, we called and requested an emergency technician to come out and EVERY single person we spoke with denied our request. They said that the alarm still works (even though the back door alarm did not). I explained to them that we live in a high crime neighborhood and we have a 5 month old child who's room is right next to the back door. The customer service representatives said to just arm the motion sensor - I explained that someone could still walk in the house and get to our childs room without our motion detector getting triggered. After speaking to 4 different managers, they repeatedly refused my request for immediate service. It was then at the point where I offered to FULLY pay for the technician to come out immediately. For some reason, Every single manager said they were not able to do that because more than 50% of the alarm system still was functioning. I repeadtely asked why they could not dispatch a technician if I were to pay for it - All they did was continue to restate the 50 percent policy as if I was talking to a machine. The last Supervisor was extremeny arrogant, rude, and flippant when I explained to her my childs situation and that he could easily be accessed without the alarm being triggered.
We are now in a Hotel paying $256 per night because of your lack of service. I am extremely dissapointed with your company and how you handled this situation. It is one thing to be carefull before dispatching technicians at all hours of the day-I get that completely. When I offer to pay the technicians fee to give my wife and I piece of mind throughout the night, that is ABSOLUTELY ludicrous!
Again, I am extremely dissapointed in your company and your customer service representatives. For this Reason, I would like to Cancel both my Business account and Personal Accounts Immediately. I will be installing an ADT System first thing Monday. I have spoken to several friends and family members who have children and are your customers. Needless to say, you will be losing substantially more customers than just me. If this goes unresoved for the rest of the weekend I will be forced to send this E-Mail to ALL local and National news franchises who would be eager to pick this story up.
I will give you until Sunday evening to make this right.

I called to cancel my contract at the three year mark because I felt $35/month was on the high side. They offered me a better deal. $19.99/month for 1 year with $10 off the first 4 months. For the last 4 months they have been withdrawing $35 and $20 each month, not the $10 as stated in my written contract. After countless phone calls, 2 letters with copys of my contract, and one fax, I have gotten no where. I did learn that their fax takes up to 48 hours to process. After waiting two days, I called Rodger back. He was off that day, but the young girl explained that they ment 48 business hours before they get a fax. Nice to know the US mail is faster than Broadview's Fax Machaine. The fraud dept with my bank is now working with them.

Looks like I now know who NOT to sign up with. Glad I read this.

I changed from one VOIP service to another. The contract states that to notify them if I change providers. Well, I did. They are not compatible and want to sell me $300 worth of equipment so the system will work again. They do not put out a list of VOIP providers they are not compatible with. How are we suppose to know until it is too late? Now I have a system that is crap.

Per their request I sent them a letter to cancel my service. Broadview never canceled the account now I'm getting letters from a debt collector. I called the customer service office and was sent to voice mail. it's been 2 days of me calling and trying to speak with Donna Green at Broadview and she hasn't returned one of my calls. Do not use this company!

Just like everyone else that has posted a complaint, I too, have been a long-time customer. It wasn't until I needed someone to come out to reattach the window sensors (we had new windows installed) that I discovered the lack of customer care. Five phone calls and 2 emails later, I also thought I could cancel and move on but got the same canned response as everyone else- there is an automatic annual renewal. My list of complaints is too long to post so just please take all of our words for it and NEVER HIRE THIS COMPANY!

To my understanding, the credit on the account was given in lue of the new contract. But upon declining the new contract, technically in my view, that cancels the credit issued.

Your best bet, would be to call them back, and ask to speak with a Manager.

I bought one of your motion activated security lights.I have bought 7 or so bulbs in about 3 months and they were out for a month and a half because i didnt want to buy anymore bulbs.Finally bought 2 more the other day just to see if i followed your instructions completely and 1 lasted 2 days the other is still going(its been approximately 1 week)so far. Why would these lights do this?I am about to take this one down as soon as it blows another bulb and i will be looking into different brands.After spending around 50.00 on the light then 7 or 8 bucks a piece on the bulbs and then them only lasting sometimes a day or so it gets real costly.

Please call or e-mail Hampton Products, the company who manufactures your lights, a customer service rep will be happy to help you. [protected] info@hamptonproducts.com