Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Boston Pizza


personal violation

Complaint Rating:  86 % with 7 votes
86% 7
Contact information:
Boston Pizza
23rd Ave 111 St
Edmonton, Alberta
Bps... Oh where to start... After working for them for years... I rarely go there. Now, thanks to some employee... Idiocy... I will never return!

Going to this particular bps, the service is always crappy, and one employee took the cake!... And my dad's credit card!!!

My father got a phonecall from his credit card company asking if he had been in calgary the past weekend. He said no. Apparently what happened was that my father forgot his card at the restaraunt, the employee took it and spent it until it was declined!!!

I have no idea what actions my parents are going to take... But it better be severe for that employee!
Complaint comments Comments (15) Complaint country Canada Complaint category Restaurants & Bars


Sort by: Date | Rating
N  1st of Feb, 2009 by    +1 Votes
I went to Boston pizza on the following location. The service was terrible too. I went on sunday. We had two adults and two children. We ordered large pizza, Jambolaya, Kids meals and drinks. the waiter took the order and never showed up until we finished our meal and ready to take the bill. Then he charged for our kids' meals and drinks on Sunday. This store had huge sign in the front saying Kids Eat Free on Sunday. This kind of restaurant is bound to go bankrupt soon. Service terrible, food is bad compared to other boston pizzas(like the one in scarborough. We go there often. The service is excellent and food is good).

Unit R3-101 50 Interchange
Vaughan, ON
L4K 5C3
Telephone - (905) 760-2911
Fax - (905) 760-2698
A  17th of Nov, 2010 by    -1 Votes
We stood there for at least 3 minutes before we were greeted and seated. After all the restaurant was not that busy. Maybe 5 tables were being served. I had a very bad experience tonight with Boston Pizza as well, and was lied to when they tried to pre-auth my credit card for $61.34 3 times when my bill was only $47.19. I was on the phone with my credit card company when the manager told me that it is standard that their credit card bank company pre-auths above and beyond to make sure that they get their payment. I told him to just charge my credit card a certain amount of what I knew was available on my credit card, and the rest on my bank card. He said he would try. I was so angry when I found out from my credit card company that what they were doing is illegal, and started yelling at him. He told me to get out and never come back. Should have seen the red flag when I went in there, and saw I was glad to see them in my rear view mirror, and shall never return. As they say good riddance to bad rubbish.

This is the location that I say good riddance to bad rubbish:

Boston Pizza
205 Franklin Blvd.
Cambridge, Ontario
N  23rd of Apr, 2012 by    -2 Votes
Supermonkey I live in Cambridge close to that Boston Pizza and I have never had an issue paying with my credit card. I have only ever had good experiences at that location. Im sure they are happy to lose you as a customer if your reaction is to scream like a barbarian and embarass yourself. Very mature.
N  23rd of Apr, 2012 by    0 Votes
Gravity, I am sure you would have done much better that night unless you are a rich snob or one of those drunken sailors. You must be the only one keeping them in business because every time I have driven by there, the parking lot is pretty empty unless you are one of the waiters inside that joint? I been in lots of Boston Pizzas, and they are falling part inside (their seats are falling apart). I am actually glad that I was lost as a customer. On that note, the manager did actually call to apologize to me for what they did, and did invite me to come back. So just maybe, you spoke too soon? :D
D  23rd of Apr, 2012 by    0 Votes
By the way Gravity, so did I. I drove by that Boston Pizza lots of times, and the parking lot was always empty unless you were the rich snob or the drunken sailor inside drinking at the bar hoping to keep their doors open. Unless you are one of the waiters inside that stinkin joint? I am so glad I don't live near there anymore, and now can enjoy Montana's or any other good restaurant unlike Boston Pizza which is a dump and overpriced. :)
N  28th of Apr, 2012 by    -2 Votes
Well johnrosscook if I'm a rich snob why would I need to work at Boston Pizza? And drunken sailor? wtf are you even talking about. You sound like your 70
N  22nd of May, 2012 by    -1 Votes
I just want to clarify that I've worked for credit card processors and this is/was standard practice to pre-auth for more than the value of the bill at a restaurant so the tip would be covered. This was never illegal as stated by Supermonkey30, this was standard practice and the value was simply a pre-auth and the extra credit would be released within days.

Same thing happens when pre-authing your card to fill up at the gas station, it automatically pre-auths let's say 100$, you fill your car up then it releases the remaining amount.

When you rant and print bull on the internet you are only making people dumber. If you don't know what you're talking about please keep it to yourself.
N  22nd of May, 2012 by    0 Votes
UR STUPED needs to learn how to spell...when you post comments like you just did, you sound even worse and shame mankind. You sound like the manager that I talked to on the phone. Gravity probably told you to come on here, and start your ###. Hope you dont get caught by your employers If what I said wasn't true, I wouldn't have said it. Go read my original post, and look for the lines that I was on the phone with my credit card company at the time of the incident twice. There are very intelligent people in this world, and you are not one of them. I freakin do know about the gas station at the pumps, but they are not aksing for tips you dumbass. It is to ensure you don't run off without paying for your gas at the pump. And besides if the resturants all did that, I would have known about it a long time ago. Not sure what credit card company you worked for, but it sounds like one of those low down ones that is full of stupid people just like you. Because I asked the acting manager to charge it another way, and he refused was the real I was mad. And oh yeah, the girl denying that they were even doing any such thing also ticked me off. Get your facts straight! The fact that still we begging for a tip such as 17%, and was very unworthy of it because of the poor customer service while we were eating our dinner. That just shows me they were desperate to keep their doors open. So, again get your facts straight, and have a goodnight.
N  19th of Jul, 2015 by    0 Votes
They should have called the police on supermonkey. Obviously the credit card he has was stolen, they do not allow children to have credit cards.
N  24th of Sep, 2015 by    0 Votes
Hi, just returned from Boston Pizza here in Yellowknife. My partner had a delicious tropical pizza and I ordered the parmesan chicken. Trying to be aware of what I eat (female) I order a side of vegetables and ceasar salad. Watching Jim T. on Dragons Den for years I am sure he would be appalled at the condition of the vegs (which I couldn't eat and the rust on my lettuce in the salad. I spoke to the manager who said he would speak with the cook and that was it.
The chicken was good. They gave us 2.00 off the meal (yeah) .
I just got the feeling nothing will be done and that's just the way it is.
Does anyone south care about us here in the north or is it just the money. It was just a sluggish unhealthy feeling Boston Pizza.
This is Jewel Bailey at 867-446-4386
N  8th of Jul, 2016 by    0 Votes
Decided to go to boston pizza across from cntower with my family who were visiting for the first time from australia. When we arrived at the restraunt hostess let us no it would be a 35min wait...after some thought we had decided to wait..maybe not the best decision with 6 adults and two babies.
After waiting 45 min and watching them sit other large parties before us we were directed upstairs and told we would have to leave stroller downstairs...since it took 20 min to get babe to sleep it was a shame to wake him to walk up the stairs to our seats when there was seating on main floor. Arrived at table and asked for two high chairs...we were brought booster seats which worked fine for two year old but not for 9 month old. aked waitress if we could please have one high chair. atter waiting 10 min proceded to ask hostess...no problemmm after another ten min waitress takes order and tells us that there would be an automatic 15 % grat added to our bill because we are a large party???? Still no high chair for baby when food starts to arrive...went to speak to manager explained our problems with the resturant...spoke to hostess high chairs arrived promptly. This made for a very worst of dinners I have ever had anywhere. If they dont want to cater to families then say so...just a foot note..when arrived upstairs several tables empty...why the wait I dont know...very bad experience.
N  17th of May, 2017 by    0 Votes
Hello Boston Pizza ! ! !

This is about a couple of Saturday's ago - I took one of my new girlfriends to Boston Pizza for a late evening meal ! Ordered a pizza seeing how it is in your name - you must be able to cook a cotpickin pizza ! Was waiting and waiting for my food to come out of the kitchen and the waitress was running all over the place with other peoples food - and then finally she brought out our pizza ! Which this pizza was 100% frozen ! ! !
N  17th of May, 2017 by    0 Votes
Hello Boston Pizza ! ! !

This is about a couple of Saturday's ago - I took one of my new girlfriends to Boston Pizza for a late evening meal ! Ordered a pizza seeing how it is in your name - you must be able to cook a cotpickin pizza ! Was waiting and waiting for my food to come out of the kitchen and the waitress was running all over the place with other peoples food - and then finally she brought out our pizza ! Which this pizza was 100% frozen ! ! ! F R O Z E N . . . ! ! ! Unless you want me to go on social media and state that your ### pizza's are all frozen . . . we can work out something ? ? ?
N  17th of May, 2017 by    0 Votes
Because I am posting this on all the social media networks (facebook, hotmail, yahoo, gmail . . . ) because I had such an aweful experience at Boston Pizza ! ! ! My understanding is - having Pizza in your name - you should be able to cook a pizza ? ? ? When my waitress brought out my frozen cold pizza and skipped off to many other tables while serving other food items . . . she forgot about our table ! Then when she finally took the pizza back to the kitchen - she came back with other food items for other tables - and then finally brought our pizza to our table and once again - it was frozen cold ! ! ! W T F ? ? ?
N  17th of May, 2017 by    0 Votes
So COMPLAINTS BOARD - I want you to send all these complaints of Boston Pizza to their website and unless I get f r e e p i z z a f o r l i f e - I am going to be posting on every social media site - letting every person know how ### the service and food is a Boston Pizza ! ! ! Thank you . . .

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards Complaint Agree Neutral Disagree
Comment text
Attach photos (optional)

Boston Pizza International Logo Boston Pizza International
Customer Care Service
#100 – 10760 Shellbridge Way
British Columbia
Canada - V6X3H1
+1 604 270 XXXX
+1 604 270 XXXX
View Full Information
Contact Us

Reply to