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Boost Mobile / customer not happy with service line and support. will not shut phone off after customer told adviser that his phone was stolen

3223 teak st, Lubbock, TX, United States
Contact information:
Phone: 8069392874

I tried to call boost customer service line and let them know that I had had my phone stolen the night before, and is there anything that they could do about it or could they just shut the phone off. I was told because they had changed my pin number that they were unable to do anything at this time unless I could remember my pin that they could not do anything . Now I have had service with y'all for over three years and because I cant remember the pin they cant shut my phone off, without the pin or the date that I bought it. There should be a way that you could look up my account with my social or something like that but if not then maybe I need to switch providers. At first all I wanted was my phone back or the service shut off, but now I would like to see if you guys can do anything on your end before I have to switch providers and turn you in to the BBB. I had a shrinkage plan and was at the lowest pay point so as you can tell I pay my bill every month and give you no problems on my end, now the ball is in your court... Please respond to [protected], [protected]. I look forward to hearing from you.

Fa
Feb 18, 2014

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