Booking.comovercharge of room rate

Dear Sir,
Although guarantees the lowest room rate, I was overcharged over $700-HK for the my reservation of a garden view deluxe room in Le Meridien Chiang Rai Resort for 5 nights from July 3 to 8, 2017. If booked the room of the same type for the same period through Ctrip, the charge would only be $3142 (tax and breakfast included) while charged me $3903-HK for the same service. I made a request to their Customer Service Centre for reducing the charge or cancelling my reservation, but is was rejected. It is unfair for me to pay so much more for the same service as I could only learn the terms for the guaranty of lowest room rate after I have made the booking. In future, I would think twice before using service of and advise my friends to be careful in making a reservation with My booking No. is [protected] and my email is [protected]
Hau Wang HO

May 02, 2017

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