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4.2 8196 Reviews

Booking.com Complaints Summary

124 Resolved
1532 Unresolved
Our verdict: If considering services from Booking.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Booking.com reviews & complaints 1689

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S
9:45 am EDT

Booking.com days inn

Good Morning, I booked a hotel thru you because my fiancée and I were traveling on business. I booked the Days Inn in Keene Nh My conformation # is 1492.198.764. When we arrived to check in the two people that was working at the front deck were nothing but RUDE! I just let that go. The second this was that have a dog that is always in the lobby right near where the food is, this was disgusting, The lobby was dirty just very nasty. Anyway we got our key park the car and went to fine our room. When we got to the entrance door to slid our card thru the reader was about to fall off the wall. We then got to our room, we went inside to check out the room we both looked at each other and said I don't know about this. the room wasn't very clean. I went to go to the front desk but before I ran into one of the maids. I asked her if she could change our bedding that it didn't look very clean she was nice and came in and changed the bedding. So after she was done and gone we got ready and left for our business. We returned that night. We were getting ready from bed when I sat in the recliner and pulled a nasty tee shirt out of the side of the chair. We went to bed, the next morning we got up my fiancée got in the shower and I went to get some breakfast that the offer their, I was like no way the dog again it was dirty it wasn't clean at all. I went back to our room and my fiancée was really upset I asked her what was wrong she said look at the show its disgusting and she found a dirty used band aid in our bed she was completely gross out. I went to the front desk to compline, and the same people that was working the day before were there. I started to tell them about me complaint she was RUDE and just blow it off like it wasn't no big deal. She just cut me off right in the middle of me explaining my concerns. I paid 165.84 for this room which was a lot, considering we have stayed in way nicer hotels for less with better service and a lot cleaner. I would like some kind of refund if all possible.

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6:20 am EDT
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Booking.com hotel freihof, zug, switzerland

Hotel rips off guests

On may 10, 2017 my wife and I made a reservation for july 10-13, 2017.

On june 12, 2017 (one month before our scheduled stay) our plans changed and we needed to cancel the reservation.

Hotel freihof refused to refund the $400.00 usd we'd paid for the reservation.

There are other hotels in this region ~ we would recommend any travel look elsewhere. ignore their marketing ~ look at the facts.

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12:02 pm EDT

Booking.com unauthorized use of credit card

When booking through booking.com it gives you the option to reserve or express booking. When you choose ill reserve it takes you to the next page where it clearly states - no payment is needed today - you'll pay when you stay.
Well, that didn't happen. The full amount was withdrawn from the credit card provided to hold reservation.
False false false advertisement
When you call booking.com they take no responsibility and blame the hotel that was reserved since they were the ones that took the payment. If you ask to speak to a supervisor they claim to try and transfer but they hang up on you instead.

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11:21 am EDT

Booking.com unauthorized hotel charge

I booked a hotel through booking.com and was told that no money would be taken from my credit card and that I would pay the hotel on my arrival. I was also told of no cancellation policy at the time of booking.
When I checked by credit card bill a month before I was due to travel all of the money had been taken for the room in spite of me cancelling the room.
When I spoke to the hotel, they said you booked with booking.com and that is their policy. However there was no cancellation policy clearly stated on the booking form.

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5:20 am EDT
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Booking.com price match guarantee

As a customer our trust with Booking.com is that it always provides us with a fair deal- However this trust is absolutely shattered now- Whilst booking in the first instance, a message on the booking page says that prices will go up in the next 24 hrs- so we book the rooms.

The next thing we find out is that the hotel is cheaper on its own website- when we raise the claim with Booking, com, we are told that this cannot be honoured on the price guarantee as this is a special limited time offer- hence it does not qualify for the price match. Whilst disappointed with the answer, i checked the booking.com website today and was shocked to see a much cheaper price on the booking.com website itself for the rooms i booked earlier.

It is quite shocking that we book rooms under the impression that prices will go up (this was communicated on the website whilst we were booking our original rooms) and now to find out a cheaper price for the same rooms (on the booking.com website) is quite distressing and frankly breaking of the customer’s trust!

This is absolutely appalling and quite distressing . I do hope and expect that Booking.com to match the price of my original booking with the price Booking.com has on offer today and manage customer promises better in the future! i am however sure that booking.com will delay and stall...

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3:45 pm EDT

Booking.com false advertising

I receintly purchased a hotel in dubai at a price of £906 as advertised. This was a no cancellation booking. I now received an email from the hotel in question demanding an additional £100 + in charges such as 10% service charge and 10% charge for another service + 20 AED tourism charge when we arrive. These hidden charges are not clearly displayed on your web page or we would not have booked this hotel we would have booked an alternate. But now we cant cancel or we lose our money. We will never be booking through booking.com AGAIN. shame when i have used your service for years.

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11:47 am EDT

Booking.com hotel booking

I booked a hotel with no prepayment needed, one of the reasons I had booked with them. They without informing me took £100.00 from my account, after contacting booking.com they said to inform hotel, on a call to the hotel they said I should not have bern charged and would call me back ( still waiting on the call 3 weeks later). Inform booking.com again they adked for proof they had taken the money. Sent a copy of the money taken from my account and nothing back. I feel booking.com take any hotel on without checking the policies that they say they have. Would never use booking.com again. No customer care at all. I have been advised to contact trading standards.

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9:29 am EDT
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Booking.com I am complaining about the false advertising regarding one of the hotels on booking.com

I recently had a 6 night stay in queens hotel and spa in bournemouth (13/06-19/06) to say that I was extremely disappointed in the difference between what is depicted in the pictures on the booking.com site versus the actual venue, is an under statement.

I do not recognise the hotel that is shown on the booking.com site as the hotel I stayed at. The room I stayed in certainly was not decorated remotely as luxuriously as the pictures suggest. The facilities were severely lacking and the gym that is shown in the pictures is but a little room with one walking machine, a exercise bike and another multi-workout machine!

The room and stay was definitely not what has been advertised on the website of booking.com. I would like to complain on these grounds as I was left without air-conditioning or a fridge in the room at what is depicted as a luxurious hotel by this website. I will not be using booking.com again!

Kind regards
Gia badenhorst

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7:21 am EDT

Booking.com customer service complaint

I have used booking.com on many occasions in the past and always used it on the basis that you have free cancellation. On this occasion last week i reserved a villa assuming I had free cancellation as it was advertised as 'no fees or credit card fees, therefore I thought that my card would not be charged at that time. I was charged nearly €1000 and when I called my bank within ten minutes to cancel the transaction I was told that payment had already been taken. I have had to ring booking.com numerous times to try and resolve this. One of the customer service agents I spoke to told me if I was to make a complaint that it would simply 'go around and around'. I have had emails completely ignored and the whole situation has been stressful for me. I would urge anyone to think twice before using booking.com as the changes made to the website are misleading.

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1:17 am EDT
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Booking.com paying a free cancellation

dear,
my name is "peter el hachem", living in Dubai, tel: +[protected]
I have made a hotel booking in caprice,
Hotel Weber Ambassador
Via Marina Piccola 118, Capri, 80073, Italy - Show directions
Phone: +[protected]

my Confirmation number: [protected]

and I have canceled it after 24 hours to make another booking with booking.com and I realized that they charged me 270 euros.
note that I have free cancelation till 12 august 2017.

please advise how as I made a long trip with you to Italy and I have reserved 7 hotels for 21 days, and if this is the case if I cancel any place then I will be stopping working with you guys.

please get back to me asap.

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6:24 am EDT

Booking.com complaint ignored and request for refund ignored

After using Booking.com on many occasions in the past I have always used this site on the fact that it advertises as 'Free cancellation'. On this occasion I went to book and was charged the full amount of nearly €1000. I was informed that this was taken within 10 minutes of the booking when I tried to cancel with my bank.
After trying to resolve the issue (which booking.com DO NOT make easy) I was contacted by a Customer service agent who was so rude to me on the phone that when i said I wanted to make an official complaint, he told me there was no point as it would simply 'go around and around'.
How is this acceptable Customer Service?
I have sent two emails about this to the media relations email address and have not received any response from them.
I will be taking this further and urge people to think twice before using booking.com in future.
I have been left so upset at the treatment by Booking.com and have actually sought legal advice too regarding this matter.

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S
3:17 pm EDT

Booking.com villa copenhagen - booking no. [protected]

When I booked Villa Copenhagen on June 7, 2017 for the 2 nights, June 13 and 14, there was no indication that this room had a "shared" bathroom. Our cost for 2 nights was $694USD, for this exorbitant amount, we had to share 2 bathrooms for 6 rooms. There was no staff on duty until the 2nd afternoon when a staff person delivered the charge receipt. I told him that we were shocked to learn that there was no private bathroom. He indicated that booking.com would not allow "shared bathroom" on the listing page. However, it was very clear that the kitchen and lounge area with TV (there was no TV in the lounge area), was shared. This was a false and misleading listing. Today, I see that the listing has been changed to show "shared bathroom", presumably because I made this complaint.
In addition, the security of the house was absent in that all guests needed to unlock the front door to exit and if they were checking out, guests were told to leave the keys in the room, in which case, it was not possible to lock the front door. We left at 4 a.M. To catch our flight, leaving the entire house without security. During both nights, we heard guests entering and leaving, so the house was unlocked most of the time.
There were additional problems with the house which prohibited smoking in their house rules but clearly there was the smell of smoke in the lounge area which aggravated my allergies.
With a shared bathroom, you have to carry your towels back and forth to the room which had no hooks to dry towels.
There was no mirror in the room to provide some extra dressing area because other guests from 6 rooms needed to use the bathroom.
The room was extremely small with little space for luggage which had to stay on the floor.
Guests were expected to clean up the kitchen after use and as a result there were dirty dishes in the cupboard. It appeared that no one was monitoring the cleanliness of the kitchen. The hot water pot was very corroded with hard water and not fit to use.
There was no daily service of trash disposal or bed making for the room.
The bar-b-que which was advertised frequently in the listing was dirty, the back yard grass was overgrown.
This was totally false advertising in light of the exorbitant rate of $347USD per night. We will dispute this charge with our credit card company.

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8:32 pm EDT

Booking.com website changed my arrival date and took my money

I booked a room for a wedding on the 20th of May 2017 and there were no available dates, so booking.coms website automatically changed my date to the hotels next available date and after looking around for over an hour and being exhausted from a long day of work at the office and at home I accepted what I thought was the right date for the wedding. Instead I have a reservation for May 23 and my booking is non refundable. I have been back and forth with customer service at booking.com and neither the hotel or the website have the decency or customer service to refund or even comp me a room. I will never use their service again and I highly recommend that other people avoid using them as well to avoid getting burned.

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12:59 pm EDT

Booking.com unreasonable policy, poor customer service

Booking.com and ibis styles paris cdg airport roissy refuse to refund, credit, or offer another reservation date or solution to the following situation. They simply kept our money. We made a reservation on may 12, 2017 through booking.com for a 1 night stay at the ibis styles paris cdg airport roissy hotel for september 11, 2017 (4 months out). We paid by credit card. When we attempted to change our reservation date on june 6, 2017, to a date further in the future (October 31, 2017), they simply cancelled the original reservation, kept our money, and indicated we needed to rebook and pay another full reservation amount. Booking.com assumed no responsibility for resolving this situation despite their contract with this particular hotel.

After repeated communications with booking.com and the hotel, there was no resolution. They simply stated we needed to accept the loss and rebook if we wanted to pursue another reservation with them. I would not recommend either vendor for your reservations if you expect any flexibility or reasonable customer service whatsoever.

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5:18 pm EDT
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Booking.com payment deducted against room cancellation within the free cancellation time limit

Dear sir,

I booked a hotel room in london from 12th june 2017 to 16th june 2017 in hotel gresham hotel bloomsbury, and I cancelled my booking within the allocated time, but payment deducted from my account against the above mentioned hotel reservation. Details are below

Hotel name: gresham hotel bloomsbury
Confirmation number: [protected]
Free cancellation for this reservation is available until saturday, june 10, 2017, exclusively. After that, you will be charged to cancel.

I cancelled it on june 10 but payment has been charged, its shocking for me and no one is responding?

Looking forward your cooperation.

Regards,

Ali

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2:00 pm EDT

Booking.com reservation not cancelled by them and I was charged

Jan. 9, 2017 Sheree Vegas

On Jan 9, 2017 I canceled my reservations at the Gainey Suites & The Boulders in Scottsdale Arizona as I called the Gainey Suites & booked it direct. The Boulders was not canceled in Bookings.com for some reason unbeknown to me. I found this out on the return trip from Arizona when I received an email to rate my stay at The Boulders. I then called & was told that I did not cancel the reservation & I would have to pay the "No Show" fee of $568.46.

I did not receive an email from Bookings stating that my reservation was canceled & really didn't think anything of it as I wrote down on my trip notes that I canceled it on 1/9/17 along with the Gainey Suites cancelation at the same time.

Why was my reservation not canceled by Bookings? Why am I responsible for the out rages fee. This is not right! I feel that Bookings has ripped me off.

I have used Bookings many of times but I will not use them ever again & I will make sure that everyone knows about this.

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11:02 pm EDT
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Booking.com terrible customer care

RE: reservation [protected] at Phuket Marriott Resort & Spa

I recently booked a trip with Booking.com using my Samsung phone. I had booked an option that I was able to cancel as I was not yet sure of my dates, or so I thought, however when the confirmation letter came by email it was a non-cancellation book. There had been no pop up to warn of the non cancellation nature of the booking.

My husband called the customer care booking within 10 minutes of making this booking, and sent email query at the same time to ask them to rectify this. However we were met with apathy to assist and told to contact the hotel directly.
The email response followed, saying the same, almost five days later.

I called the hotel in Thailand and they advised me that it would be okay to change these dates once I discussed with booking.com. I emailed this to booking.com...I am still awaiting a response. When I called the call centre (the telephone number is almost impossible to find on their webpage and one is sent to standardized responses) I was helped by a very polite lady, however her response was, my hands are tied. This after I was kept on hold for 10minutes with no offer to call me back.
she advised me to call the Hotel again. The hotel said that all this needed to be changed by booking.com.

I am exasperated! we are not able to travel on the dates and will no forfeit this some of money.

My complaint is this:
1. the apathy of the customer care team is very frustrating
2. there is miscommunication between the hotel and bookin.com and the customer is the one who bares the cost of this.
3.the app is not clear in its booking functionality on smart phones, and yet when registering I was pushed to use the phone application rather than PC.

I would like for booking.com to arrange that the dates for which I can travel be arranged at the said package price
OR that booking .com cancels the booking and incurs the cost of that.

I would like for them to revise their policies regarding their customer service. twice they have asked me to complete a customer feedback survey, but no-one has followed up with me

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9:34 am EDT
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Booking.com billed when I canceled reservations

I booked a room at Quality Inn, Marietta, Ga on Booking # [protected] and PIN 4893. The Hotel charged me 136.09 the exact quote that booking.com gave me even though I cancelled the reservation. I called the hotel and they said I had two reservations, which I did and both were canceled, the other one was not booking .com but was directly through the choice motel web site, I called the hotel and emailed them email copies of both canceled reservations several times. I am positive they charged me the booking.com reservation because that was the quote i was emailed. The other reservation was 126.00. Please help me get my money back. I am in the process of emailing corporate office at choice motels.

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10:11 pm EDT
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Booking.com deceptive and misleading. horrible customer service

3 days ago I made a reservation on booking.com. The advertisement said no need to pay now we can pay on arrival. It also stated free cancellation. Might I ad I put the dates of arrival before booking to check for availability. Soon as I put my bank card number in it had a pop up telling not to worry no money would be tooken out. Soon as I completed it then said if I cancelled they get 50 percent. By the next day 1200 dollars was deducted from me and my husband account. So after half a day on hold with RedAwning the listing agency that allegedly owns the condo I was assured that we can cancel and our money would be put back. The next day the money wasn't there so we again wanted on hold for a very long time and was told it would be 15 days till it would be refunded. We have 14 days till we leave on vacation so we were told our reservation would be reinstated and was sent a confirmation code via email, by this all trust is lost. I understand that RedAwning is a listing agency not the actual condo manager, so I called booking.com to try to further verify and collect some info an the room we paid 1, 200 for the man was extremely rude and when trying to explain our situation he interrupted me and told me not to talk over him. When I requested to speak to his supervisor he said he wouldn't let me unless I told him why, then he hung up on me. RedAwning is now declining my phone calls and continuing to not reply to any of my emails, text or messages. Booking.com also has not answered any of my emails. These past three days has not been relaxing or worry free. My gut tell's me that RedAwning and booking.com work together to deceive people and rob their banking accounts.

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10:16 pm EDT

Booking.com disappointing service - cancellation after getting a confirmation

Dear Team,

This is very disappointing on part of a customer service where I have been confirmed the hotel rooms earlier and cancellation done post making the advance payment.

Date of Bookings- Aug 12- Aug 15, 2017
Hotel name: Fig Fin Beach Resort
Booking number: [protected]
Advance payment done: 4000
Balance payment: 8900

The reason made to me by Rajni was the hotel owners are increasing the prices so the same is been cancelled. When I had a word with Sachin (as per PDF) he said no such issues as such and you may feel free with the booking confirmation.

I have book the tickets earlier for because rates are low and same increases when time span is low.

I would like to escalate the same and will want the same rooms at the same rates. Or else need some alternate accommodations.

Regards
Amit Satsangi
Ph: [protected]

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Update by Amit Satsangi
Jun 08, 2017 10:17 pm EDT

Dear Team,

This is very disappointing on part of a customer service where I have been confirmed the hotel rooms earlier and cancellation done post making the advance payment.

Date of Bookings- Aug 12- Aug 15, 2017
Hotel name: Fig Fin Beach Resort
Booking number: [protected]
Advance payment done: 4000
Balance payment: 8900

The reason made to me by Rajni was the hotel owners are increasing the prices so the same is been cancelled. When I had a word with Sachin (as per PDF) he said no such issues as such and you may feel free with the booking confirmation.

I have book the tickets earlier for because rates are low and same increases when time span is low.

I would like to escalate the same and will want the same rooms at the same rates. Or else need some alternate accommodations.

Regards
Amit Satsangi
Ph: [protected]

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Booking.com Customer Reviews Overview

Booking.com is a popular online travel agency that offers a wide range of accommodation options to travelers across the globe. With over 28 million listings, the platform is a one-stop-shop for all your travel needs. Here are some of the positive points that make Booking.com a preferred choice for travelers:

1. User-friendly interface: Booking.com has a simple and intuitive interface that makes it easy for users to search and book their preferred accommodation. The website is well-organized, and users can filter their search results based on their preferences.

2. Wide range of options: Booking.com offers a vast selection of accommodation options, including hotels, apartments, villas, and hostels. Users can choose from budget-friendly options to luxury properties, depending on their budget and preferences.

3. Competitive pricing: Booking.com offers competitive pricing, and users can often find great deals and discounts on their bookings. The platform also offers a price match guarantee, ensuring that users get the best possible price.

4. Reliable customer service: Booking.com has a dedicated customer service team that is available 24/7 to assist users with their queries and concerns. The platform also has a user-friendly cancellation policy, which makes it easy for users to modify or cancel their bookings.

5. Trustworthy reviews: Booking.com has a robust review system that allows users to read and write reviews about their experiences with different properties. The platform verifies the authenticity of reviews, ensuring that users can trust the feedback they read.

Overall, Booking.com is a reliable and user-friendly platform that offers a wide range of accommodation options at competitive prices. With its trustworthy reviews and reliable customer service, it is a preferred choice for travelers across the globe.

Booking.com In-depth Review

User Interface and Navigation:

Website Design and Layout: Booking.com has a clean and modern website design with a user-friendly layout. The interface is visually appealing and easy to navigate.

Ease of Navigation: The website's navigation is intuitive, making it simple for users to find what they are looking for. The menu and search bar are prominently displayed, allowing for quick access to different sections of the site.

Search Functionality: The search function on Booking.com is highly efficient and effective. Users can easily filter their search results based on various criteria such as location, price range, and amenities.

Booking Process:

Availability of Accommodation Options: Booking.com offers a wide range of accommodation options, including hotels, apartments, and vacation rentals. Users can easily find available options in their desired location.

Booking Options and Flexibility: The platform provides users with flexible booking options, allowing them to choose their check-in and check-out dates, as well as modify or cancel their reservations if needed.

Payment Methods and Security: Booking.com offers secure payment processing, ensuring that users' personal and financial information is protected. Various payment methods are accepted, including credit cards and PayPal.

Customer Service:

Responsiveness and Communication: Booking.com's customer service is highly responsive and provides timely communication. Users can expect quick and helpful responses to their inquiries and concerns.

Support Channels: The platform offers multiple support channels, including phone, email, and live chat. This allows users to choose the most convenient method of communication.

Problem Resolution and Refunds: Booking.com is known for its efficient problem resolution and refund process. In case of any issues with bookings, the customer service team works diligently to find a satisfactory solution for users.

Accommodation Options:

Variety and Range of Accommodation Types: Booking.com offers a wide variety of accommodation types to suit different preferences and budgets. Users can find everything from luxury hotels to budget-friendly hostels.

Quality and Cleanliness of Accommodations: The platform ensures that the accommodations listed meet certain quality standards. Users can expect clean and well-maintained properties based on the provided descriptions and photos.

Accuracy of Descriptions and Photos: Booking.com strives to provide accurate descriptions and photos of the accommodations. Users can rely on the information provided to make informed decisions about their bookings.

Pricing and Deals:

Competitiveness of Prices: Booking.com offers competitive prices for accommodations. Users can often find great deals and discounts, especially during off-peak seasons.

Transparency of Pricing: The platform ensures transparency in pricing, displaying all applicable fees and taxes upfront. Users can easily see the total cost of their bookings before making a reservation.

Availability of Discounts and Special Offers: Booking.com regularly offers discounts and special offers on accommodations. Users can take advantage of these deals to save money on their bookings.

User Reviews and Ratings:

Reliability and Authenticity of Reviews: Booking.com maintains a reliable and authentic review system. Users can trust the reviews and ratings provided by other guests who have stayed at the accommodations.

Overall Rating and Average Scores: Each accommodation listing on Booking.com is accompanied by an overall rating and average scores for different aspects such as cleanliness, comfort, and location. This helps users gauge the quality of the accommodations.

Filtering and Sorting Options for Reviews: The platform offers filtering and sorting options for reviews, allowing users to easily find the most relevant and helpful feedback from other guests.

Mobile Experience:

Mobile App Availability and Functionality: Booking.com has a mobile app available for both iOS and Android devices. The app offers the same functionality as the website, allowing users to search and book accommodations on the go.

Responsiveness and User-Friendliness on Mobile Devices: The mobile app and mobile website are highly responsive and user-friendly. Users can easily navigate and make bookings using their mobile devices.

Features and Benefits of the Mobile App: The mobile app provides additional features such as push notifications for booking updates, exclusive mobile-only deals, and the ability to save and manage bookings offline.

Loyalty Program:

Benefits and Rewards for Frequent Users: Booking.com offers benefits and rewards for frequent users through its Genius loyalty program. Members can enjoy perks such as free room upgrades, late check-outs, and exclusive discounts.

Membership Tiers and Perks: The Genius loyalty program has different membership tiers based on the number of bookings made. As users move up the tiers, they unlock additional perks and benefits.

Ease of Earning and Redeeming Points: Earning and redeeming points in the Genius loyalty program is straightforward. Users earn points for each completed stay, and these points can be used to unlock discounts on future bookings.

Additional Services:

Car Rental and Airport Transfers: Booking.com offers car rental and airport transfer services, making it convenient for users to arrange transportation during their trips.

Activities and Tours Booking: Users can also book activities and tours through Booking.com, allowing them to plan their entire trip in one place.

Travel Insurance Options: While not directly provided by Booking.com, the platform partners with insurance providers to offer travel insurance options to users. This provides an added layer of protection for travelers.

Privacy and Security:

Data Protection Measures: Booking.com takes data protection seriously and implements measures to safeguard users' personal information. The platform complies with relevant privacy regulations.

Secure Payment Processing: The payment processing on Booking.com is secure, ensuring that users' financial information is protected during transactions.

Privacy Policy and Terms of Use: The platform has a comprehensive privacy policy and terms of use that outline how users' data is collected, stored, and used. Users can review these policies for transparency.

Overall User Experience:

Overall Satisfaction and Recommendation: Users generally have a positive experience with Booking.com and are likely to recommend it to others. The platform consistently delivers on its promises and provides a reliable booking service.

Strengths and Weaknesses of the Platform: Booking.com's strengths lie in its extensive accommodation options, competitive pricing, and reliable customer service. However, some users may find the search results overwhelming due to the sheer number of options available.

Comparison with Competitors: Booking.com stands out among its competitors due to its wide range of accommodation options, competitive pricing, and user-friendly interface. It is often considered one of the top choices for booking accommodations.

Pros and Cons:

Key Advantages of Using Booking.com: Booking.com offers a user-friendly interface, a wide range of accommodation options, competitive pricing, and reliable customer service. The platform also provides a loyalty program for frequent users.

Potential Drawbacks or Limitations: Some users may find the overwhelming number of accommodation options on Booking.com to be a drawback. Additionally, the platform's cancellation policies may vary depending on the property, which can be a limitation for some users.

Summary and Conclusion:

Final Thoughts and Overall Assessment: Booking.com is a highly recommended platform for booking accommodations. It offers a user-friendly interface, a wide range of options, competitive pricing, and reliable customer service.

Who Would Benefit Most from Using Booking.com: Booking.com is suitable for all types of travelers, from budget-conscious individuals to luxury seekers. The platform caters to a wide range of preferences and budgets.

Recommendations for Improvement: One area for improvement could be providing more detailed information about cancellation policies upfront to avoid any confusion for users. Additionally, enhancing the search filtering options could help users narrow down their choices more efficiently.

How to file a complaint about Booking.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Booking.com. Make it specific and clear, such as "Overcharged for Hotel Stay" or "Reservation Not Honored at Check-in".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of your booking (hotel, flight, car rental, etc.)
  • Details of the problem encountered (incorrect charges, poor customer service, etc.)
  • Any correspondence or interactions you had with Booking.com's customer service
  • Steps you have taken to resolve the issue with Booking.com and their responses
  • The personal impact of the issue, such as inconvenience, financial loss, or stress
  • Relevant dates and times of your booking and the issue
  • Confirmation numbers or reservation details

Be as specific as possible to give a clear understanding of the situation and why you are dissatisfied.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint, such as receipts, confirmation emails, or correspondence with the company. Do not include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Booking.com, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Booking.com representatives, so it's important to stay engaged and respond if necessary.

Frequently asked questions (FAQ) about Booking.com

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Is Booking.com a legitimate website for booking accommodations?

Yes, Booking.com is a legitimate website, providing a platform for users to book accommodations, flights, car rentals, and other travel services.

Can I trust Booking.com with my personal information?

Booking.com has security measures in place to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

Are the reviews on Booking.com genuine?

Most reviews on Booking.com are from verified guests who have completed their stay, but as with any platform, it's important to read multiple reviews to get a well-rounded understanding.

Do the prices on Booking.com match the actual costs of accommodations?

Booking.com aims to provide accurate prices, but it's still important to double-check the final price, taxes, and fees during the booking process.

How reliable is Booking.com's customer service?

Booking.com offers customer support through various channels, but individual experiences may vary. Be sure to check online reviews for a better understanding of customer satisfaction.

Are the pictures and descriptions of accommodations on Booking.com accurate?

Property owners and managers provide the photos and descriptions, so while Booking.com attempts to ensure accuracy, it's always best to research the property independently as well.

Can I get a refund or modify my reservation on Booking.com?

Cancellation and modification policies vary by property and booking. Check the specific terms and conditions for each reservation.

Are the special deals and discounts on Booking.com legitimate?

Deals and discounts on Booking.com are generally legitimate, but be sure to read the terms and conditions to understand any restrictions or limitations.

Will Booking.com charge hidden fees during or after the booking process?

Booking.com displays all mandatory fees during the booking process, but additional charges, such as local taxes, may apply depending on the property.

Can I trust Booking.com with my credit card information?

Booking.com uses secure technology to protect your credit card information, but it's always a good idea to monitor your statements for any suspicious activity.

Is Booking.com affiliated with any reputable organizations?

Booking.com is part of Booking Holdings Inc., a reputable global online travel company that also owns Priceline, Agoda, and Kayak.

How long has Booking.com been in business?

Booking.com was founded in 1996, and has since grown into a well-established online travel agency.

Are there any known scams associated with Booking.com?

Like any online platform, Booking.com may occasionally be targeted by scammers. It's crucial to be vigilant and report any suspicious activity to their customer service.

Is Booking.com's mobile app safe to use?

The Booking.com mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.

How does Booking.com handle disputes between guests and property owners?

Booking.com offers support for resolving disputes, but the extent of their involvement depends on the specific circumstances.

Does Booking.com have a loyalty program, and is it worthwhile?

Booking.com offers a loyalty program called Genius, providing benefits such as discounts and perks. Users should evaluate if the program suits their travel needs.

Are the star ratings on Booking.com reliable?

Star ratings on Booking.com are generally reliable, but it's still important to read reviews and research the property for a comprehensive understanding.

Does Booking.com guarantee the lowest prices for accommodations?

Booking.com offers a price-match guarantee for certain bookings. Be sure to read their terms and conditions for more information.

How can I contact Booking.com, a trusted online travel agency, for assistance with bookings or inquiries?

Need assistance with your bookings or have inquiries? Contact Booking.com at +44 203 320 2609 or +1 888 850 3958. Their helpful customer support team is ready to assist you with your travel needs.

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Phone numbers

+44 203 320 2609 +1 (888) 850-3958 More phone numbers

Website

www.booking.com

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Use this comments board to leave complaints and reviews about Booking.com. Discuss the issues you have had with Booking.com and work with their customer service team to find a resolution.