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Booking.com / hotel booking service called booking.com

1 United Kingdom
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I booked a hotel for my trip to Chennai on 10th Jan 2016 thru booking.com. My Booking number: [protected] I received a confirmation for my stay at this hotel from booking.com and they reconfirmed it and followed it up with reminders wishing me a pleasant stay. I showed up at the hotel after along drive from the airport and was surprised to see that the hotel had changed management and its name recently. They obviously didn't acknowledge or accept my booking and summarily declined to make a room available. I was also informed that the property had changed hands more than 3 months ago. In fact i had booked the same property for an earlier trip planned for the last week of Nov and received the same kind of confirmation from booking.com. I was forced to cancel that booking due to the city getting flooded. This is the most unusual and agonizing experience i have had with reservations. My wife and I were forced to shack up with friends and start hunting a suitable hotel for our 36 hour stay in the city. Clearly booking.com is at best an incompetent operation or at worst a scam. they freely hand out ghost bookings and don't have a mechanism to confirm the bookings with the properties. I am just fortunate that i chose to not use my credit card on this site. Please BEWARE. never again pay through booking.com even if you use it to browse options. Suresh Iyer

Re
Jan 20, 2016

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