Bonitas Medical Fund

This lady tried to help me, but i got the impression she thought i was stupid. She was reacting to a previous complaintquery which has still not been resolved regarding a claim. Even my colleague who heard the conversation was confounded by their incompetence.

I've never seen anyone trying to use every excuse in the book like this, but i will have none of it. They tried to convince me that my available savings was not enough and when I trashed that theory and asked for email confirmation of what was just said, she said she'd call me back.

These guys should be avoided at all costs as they have *** so many times with me before.
* I received my medical aid card months after I joined
* I have a doctor threatening me with legal action, yet on their statement it shows they paid
* Getting my medical savings transferrred was a mission and this too was delayed by months
* Now, trying to get claims refunded is also a problem with them.

I give up with these people. They are just too arrogant and incompetent and i should have never opted to join this fund.

I have submitted my completed application form on 24 July 2009. I received an sms weeks later to advise that 2 questions were not completed & that i need to fax a copy of my previous maid certificate, & completed the left out questions, which was re-submitted on 11 Aug, after many follow ups & complaints nothing had been done .I have left messages for the manager or supervisor to call me to no avail. I have sent a letter of complaint to [Hidden Email] to advise me how far the process is, to date (7 Sept) no reply. I was then advised to e-mail [Hidden Email] which i did on 27 Aug, to date NO RESPONSE. I eventually got through to Gertrude, a supervisor, who 'speeded' up the process. I am now a member, but have a 3 mnth waiting period which is UNACCEPTABLE after waiting so long to become a member. My colleague, who submitted her application at the same time, was a member a week later without a waiting period, even though she has never had medical cover before. WHAT IS THIS SERVICE GOING TO BE LIKE WHILE BEING A MEMBER? I am seriously thinking about changing schemes as i have more people who joined the company who will need cover.