Bobs Furniture / poor quality, bad customer service

Nashua, NH, United States

Purchased a dresser and picked it up myself. Upon unwrappping I saw a chunk broken off of the back. Called store right away and was told to call first thing the next morning and speak with customer service and they would have someone pick it up and and replace it. I was satisfied with that until I called the next day and they said that wasn't true and I would have to return it myself.Ii replied that I no longer could pick it up and that I was told thay would help me because it was their fault it was broken . After over an hour on the phone I had to pay 60 dollars for delivery because they were not willing to help me. HORRIBLE customer service! HORRIBLE quality! (particle board) I knew I wasn't getting top of the line but this is ridiculous! Will never shop there again!

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