Bob's Discount Furniture
Reviews and Complaints

My husband and I went to bob's 4 years ago to buy their BOB O PEDIC bed. While we were in the show room looking around there was a man in there who was yelling about what a rip-off the store was and the products were substandard. (this should have been our first clue of what we were getting into.) We bought the bed and had it delivered, It was as hard as a rock and one of the most uncomfortable beds I have ever slept on. I called the store back and they told us that the bed needed time to "break in". we gave it another 3 months and nothing changed, so we called the store back and told them I wanted another bed. So we I took the day off of work and we made the 3 hour trip back to the store to pick out another mattress. we exchanged the BOB O PEDIC for the top of the line pillow top king they carried. For about six months it was great, but then it started to sag, (we rotated it every month) and by the end of the year I could feel the springs. I called the store again and they said they would send someone out to look at it. The man that came did some measurements with a stick and some string and said the mattress had a 2" sag and was defective. I called the store and they told us we could come down to pick out another mattress because this one could not be replaced, it had been discontinued. (I wonder why?) SO, we made the trip to the store again. they told us we could pick out any mattress that was in the same price range as the one we had before, but because the price of their "top of the line" had gone up from the year before, we would have to pay extra to replace it. so we paid the extra money and got the best on the floor. the same thing happened with with this one, sagging within six months and springs poking through within a year. so again, they sent some one out with his stick and string, only to tell us the mattress was defective. made the trip again, and again the replacement was discontinued, but we chose not to pay the extra money. just an even trade dollar for dollar. well guess what? last week made the one year for this mattress and we had them send someone out AGAIN. Now here is the best part. the man they sent did not bring anything with him, no stick, no string. The man asked my husband if he could use our broom to use as a stick, so my husband left the room to get it, then again for some string. When my husband came back to the room the man told my husband that there was a problem, he had found a few SPOTS on the mattress and it could not be replaced. my husband was just a little upset about this and told the man that the mattress had always had a protector on it and was in PERFECT condition before he had left the room. (except for the defects) the man told him that our cat had just jumped on the bed and that is where the stain must have come from. At this point my husband was really mad and went over to look at the stain. It was three little spots of chocolate. He knew at that point that the man was pulling a scam and told the man that our cat did not eat candy and we had no chocolate in the house. The man knew at that point he was not going to get away with his scam ( he might have gotten a clue by the way my husband was yelling at him) and proceeded to wipe the spots off the bed. The man very quickly called Bobs and told them that he had inspected the bed and needed to be replaced because it was defective. I had walked in the door at that point and my husband told me of the events so I got on the phone and told the woman that I wanted a new bed, I was not going to pay any extra money for it and I was not going to take another day off of work to go down there. she told me that I needed to pick one out because that one had beed discontinued, and I told her that at this point I have spent almost $3000 in replacement cost and lost time from work for this junk. just sent me another one of your defective beds and I will spend my time getting information on what I can do about this problem from my lawyer. STAY AWAY FROM THIS COMPANY. IT IS A RIP OFF.

I just ordered a chaise and couch from bobs. I really wanted same week delivery. They promised 10 days I would get it delivered. The day before they were to deliver they called and said 2 more weeks! I'm so pissed, I would have gone somewhere else if I knew I would be waiting over a month. They are paying us back the delivery fee. 109$ and giving us a 100$ gift cert for the store. If they can't make the next delivery I will go postal on them...

I just sent a tip into Fox New Network to tip them off about MR "no fancy gimmicks" and the growing complaints about his products. Goto Fox.com and do the same. Maybe the media can get some results.

I have recently been having problems with a purchase from Bobs. I purchased a bakers rack to complete my set that I have purchased from Bobs over the past few years, 7 pieces total. In my most recent purchase I opened the box to my bakers rack upon arriving home to find no instructions included on how to properly assemble this furniture. Upon 5 phone calls and 2 hours of my time Saturday morning, I am still without instructions and the pieces of my bakers rack are tucked in the corner of my apartment waiting for the instructions to arrive, so I can properly assembly it. I was told to wait and call back on Monday morning when the vendor was open to get instructions mailed to me. I was then told to come to the store and view how the piece on the showroom floor was assembled and try to assemble it on my own. I find this frustrating, as the instructions should have been included in the box with the bakers rack. There are many furniture shops in Nashua, NH to shop in, but I have brought my business to Bobs but after this experience I have to question where I will make my future purchase.

I am back. Just found out that the company didn't even send out the screws for my son's bed until today. Why would you tell a customer that you are going to send out the part that day(April 24th) when you didn't even do it until now (April 29th)? Also, the lady from customer service couldn't even track the package as to when we will receive it. How hard is it to tell a customer whether it is Next day, 2nd day, etc.?

I totally agree with the customer. Me and my boyfriend bought a bed for my son on April 21, 2008. Delivery was for Thursday the 24th. They came with the bed but a set of screws was missing from the box to put the bed together. The parts are all over my sons room. He can't even play in his room. The drivers called the company and they said they will have the screws shipped out. My boyfriend called all weekend to track the screws and customer service seems to not know when they will arrive. We figured they would send them out next day. I guess they are to cheap to do that! It is now April 29th and still no screws. My son has been sleeping on an air mattress since Wednesday the 23rd. Once this bed is put together (hopefully with no more problems), we will not be buying anything from them again.

Bought this sofa sleeper about a year ago and the thing is falling apart! Broken wood inside alone with Cushing looking like crap! Never buy from Bobs furniture!

Delivery people keep delivering wrong furniture. No body wants to take responsibility. Pretty sure this email will never be read too.

My sofa tore and I have 5 year warranty they don't return my calls and if I call they put me on unlimited time hold

Purchased a dinning room set and it has been a nightmare! So called management were very unprofessional... After 3 months agreed to refund my money but refuses to refund my delivery charges even though I only received half of initial purchase 3 months ago! Store manger in northeast philadelphia refused to take my phone call or complaint. Told me that there was not a number for cooperate and in mid sentence cold transferred the call to a third party customer service!... Not worth the headache! Pay the extra few dollars for better quality and good customer service!

Bobs Furniture refused to repair my bed that I was informed was covered under warranty. Customer service agent very nasty and demeaning. Company doesn't care about how their customers are treated. Allowed technician to lie and say that there was nothing they could do to repair the bed to avoid any further costs from the company. I am disgusted.

I filed a complaint (7121500). On March 16, 2019, my son went to sit down on the couch and lost his balance. He sat down very hard and hit the right armrest which loosened it. I want it repaired.

I want to dispute the claim that I filed. (7121500). I want the armrest on my couch fixed.

I purchased a sectional couch approximately 1 1/2 years ago the seems are coming apart my wife call Bob's three times sent them photos and they claim it's normal wear and tear I will never ever buy anything there again or recommend anyone to go there

My douther gime a set of matres on April 2018,
Last month on July, I star having some scratch in my arms and neck, until las week 8/23/18 I so the problem, dosens of those begbugs in my matre
In my house there is four bedroom
Only my is infected, and that furniture came from bob furniture in MA

loveseat don't work and couch does work
electrician came out and did not fix it and did not do anything
worst customer service I've ever got and not satisfied at all until I get it fixed right away.

We purchased a queen firm mattress from your El Cajon store 5/31/21. Delivery was made on 7/10/2021. This mattress is not offering support. We were forced to purchase another mattress.

Order Number: [protected] Customer Number: 9795268

Date of Order: 5/31/2021 Date of Delivery: 7/10/21 Total

Item # [protected] Price: $799.00 Total Price: $995.41

Two sets of bedrooms and a sofa had bedbugs. I bought them so I can move in clean slate. Three months later they started eating my family's body. We ended up having allergies. Some other people had the same issues.

i like to know why aren't you making anymore love seat

I bought stuff from Bobs. And it was great have had for years no problems. Still looks brand new. I also want to add they use vendors the same company that inventories ray our and Flanagan puts some products in Bob stores so the quality is good

Just like the saying goes" YOU GET WHAT YOU PAY FOR" I really do not bargain shop but I couldnt find the color I wanted until I went to Bobs got the $799. special package...worthless...the set is 6 months old I live alone the couch looks like a family of 4 over weight live there. ITS NOT A BARGAIN...I will be searching very soon for a new Living room set..DO NOT SHOP THERE PAY THE EXTRA BUCK AND SAVE IN THE LONG RUN

Bob's IS cheap/mid-grade stuff. If you go in there expecting ethan allen quality, you're going to be disappointed.

That said, I have purchased my dining room set, my livingroom set, and a matress set from bobs and never had any issues. It's not the best stuff out there, but it works well for my 'bachelor pad'.

Thank you for your honest complaints. I was at Bob's last month to see what I was going to buy. And this week we were going to purchase a sofa set. Not now. I guess I will pay more for a better quality sofa set. Thank again...a family in desperate need of a good sofa set, and doesn't need any headachs.

I purchased a sofa and oversized chair/ottoman in June,07 as well. After have the set for one month, I had to have a technician come out and re-stuff both pieces. My furniture also looks like I've had it for years; I wouldn't recommend Bob's if it were the only furniture store around. It is extremely cheaply made and customer service is horrendous. I am very disappointed in my purchase.