Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

BMW / bmw 6 series auto has problems with on board computer

83% 18
BMW wants to buy me out of my car and agree to not disclose that all '6' series, meaning 645i and 650 models have a problem with the computer related to entertainment, bluetooth, and that cd's will run after motor is shut off etc. Before I agree to sign to receive the buy out and a non disclosure on Monday July 24th, 2006, I wanted to let every BMW owner of the six series to know.

Here is a text of the problem:

All BMW 6 series have onboard computer problems and after 18 months they now disclose that the problem is in all the series so i cannot get replacement vehlicle.

After 18 months of problems with the entertainment system[cd's silently continue to play after engine is shut off] and telephone and bluetooth don't work properly. Also entertainment will randomly change from one to another, like cd to fm radio. Dealer at time of sale said BMW usually fixes problems with the computer in 60-90 days. Emails from me to dealer and BMW North America were not responded to without my insistance. In may 1006, auto with 8500 miles still not fixed so I wrote a 'lemon law' letter. BMW North America said their engineers would again look at the car,... they did in June 2006, and then manager of dealership advised I could not get a replacement vehicle as a remedy because all the six series have problems. They offered to buy me out of the car per lemon law or give me $9500 compensation. I agreed to a buy out and now in exchange for buying me out they informed me that BMW North America is insisting I sign a release and a clause that I will not disclose to any one the nature of the problem. I think every buyer of the six series, a $75,000 car should know. BMW northamerica wants to keep this a secret apparently.


Sort by: UpDate | Rating
N  3rd of Jul, 2007 by 
Agree Disagree 0 Votes

BMW - Is this true or false

I recently received the mail that lead to the one attached below claiming that your company would deliver the prizes to me i would like to know if its true or not.

Warm regards


Welcome to INTERNATIONAL COURIER SYSTEMS LTD. We are pleased to be at your service. With our strong assets base, fast and efficient delivery services over the past decade, we have maintained a good working relationship with the BMW AUTOMOBILE COMPANY.

Your prizes from the 2007 BMW Automobile Promotions, has been brought to us for delivery to your residence by the Claims Department of the BMW Automobile Company, UK. The items in our possession for your delivery are:

1.) A brand new BMW 5 Series, M Sport Saloon car, 2006 Model.

2.) A certified cheque of £500,000.00GBP (Five Hundred Thousand Great British pounds) written in your honor.

3.) Certificate of winning.

Getting your Winnings across to you is very easy, you will however be required to follow our guidelines perfectly.

Firstly,you are required to provide the following for authentication
of ownership.

1) Valid identification proof (Scanned copy of your international passport or driver's licence ).

2) You are to complete this form and return alongside:
1. FULL NAME...............................................
2. DELIVERY HOUSE ADDRESS: ...........................................
3. ZIP CODE:.........................................
4. STATE:.........................................
5. CITY:.........................................
6. COUNTRY:................................
7. AGE:...................................
8. SEX:.................................
9. TEL:.......................
10. REFRENCE NUMBER:........................
11. AMOUNT WON:......................................
12. CAR MODERN:...........................................
13. NAME OF YOUR CLAIMS AGENT:....................................

Mark Welling
N  29th of Jul, 2007 by 
Agree Disagree 0 Votes

BMW - Bad after sales services
United Arab Emirates

Due to nice cars are produced by BMW, I have bout a BMW116i. It was a demonstration car at Abu Dhabi motors in UAE.

The agreement was to give me the car without any damage. I have received the car with scratches; because I was fed up of waiting to prepare the car the wipers were not working, and sides lights are not flashing properly. then they told me we cannot fix the scratches because the price is already low. where their lie have disappointed me. then they told me we will give you a spray or a bottle of the same color and you fix it. i found that better than nothing since 50 days up till now they did not give me. Why would I buy from the agent an unfixed car from the BMW dealer. Claiming that the bumper have been changed because it was scratched as if I am the one who have scratched it.

Besides the sales men who are liers and do not have the least knowledge about the new cars. besides their very bad hospitality. 8 times I have been there they have not offer me a glass of water. when the call center of BMW have called a month ago I have told them but nothing was done. Hopefully you will stop dealing with them as the Land Rover pulled the Agency from Al Otaiba Group due to their bad services.
A  15th of Jan, 2008 by 
Agree Disagree 0 Votes
Thank you! I'm glad I found this complaint- you've helped at least one other 6-series owner now. My parents are having the same problem with the convertible 645 they just bought and BMW is refusing to replace the computer after reboots, 6+ visits to the shop. and the car dying every time they get it back because the computer drains the battery within a day. They just got a lemon law lawyer and I was researching to help out. BMW should issue a recall. This is very disappointing to hear about them. My mom will be bummed she can't just get a different 645 ci since they all have the problem though. This is huge if it spans an entire series of vehicles. Thank you for sharing! Glad things worked out for you.
A  13th of Feb, 2008 by 
Agree Disagree 0 Votes
Miss Rebecca Gross
Abidjan Cote D Ivoire
West Africa

Please i am sorry for the inconvinences and embarrassment this may look like but i wrote it with the heart of tears and sorrows as an orphan,seeking your understanding and help in the name of GOD I am Rebecca Gross the only daughter of late Mr and Mrs Williams Gross.My father was a very wealthy cocoa merchant in Abidjan , the economic capital of Ivory coast, my father was poisoned to death by his business associates on one of their outings on a business trip . My mother died when I was a baby and since then my father took me so special. Before the death of my father on 20th may 2006 in a private hospital here in Abidjan he secretly called me on his bed side and told me that he has the sum of .USD $10.5m left in fixed / suspense account in one of the prime bank here in Abidjan ,that he used my name as his only daughter for the next of Kin in depositing of the fund. He also explained to me that it was because of this wealth that he was poisoned by his business associates. That I should seek for a foreign partner in a country of my choice where i will transfer this money and use it for investment purpose such as real estate management or hotel management .Dear, I am honourably seeking your assistance in the following ways:
(1) To provide a good bank account into which this money would be transferred into .
(2) To serve as a guardian of this fund since I am only 19years.
(3) To make arrangement for me to come over to your country to further my education and to secure a resident permit in your country. Moreover,dear, i am willing to offer you 15% of the total sum as compensation for your effort/ input after the successful transfer of this fund into your nominated account overseas. Furthermore, you indicate your options towards assisting me as I believe that this transaction would be concluded within seven (7) days you signify interest to assist me.
Anticipating to hear from you soon.
remain bless,
Yours Faithfully,
Rebecca Gross
A  12th of Mar, 2011 by 
Agree Disagree 0 Votes
Thank you. I am having similiar issues with my 2006 650, only 35k miles and just out of warranty. The entire iDrive system and onbaord computer sporadically shuts down, causing the battery to drain. The BMW dealership told me that this is a common problem with the 6 series, yet they are unable to fix the issue. Has anyone else had similiar problems or any success in getting these types of problems fixed?
A  14th of Apr, 2011 by 
Agree Disagree 0 Votes
I agree. I have hated my BMW. I have a 6 series convertible and I had problems with it in the first 3 years and consistently after the warranty. I purchased this car because I thought it was a car that would last "because of the German engineering" it has been the worst most expensive piece of trash I ever purchased. I would strongly recommend not buying a BMW, I know I never will again.
N  12th of May, 2011 by 
Agree Disagree 0 Votes

BMW - Retail Value
South Africa

It is extremely frustruating owing a BMW, as I cannot understand how a vehicle costing R500000 at date of purchase can have a retail value of under R310000, this is a drop of 38% in 1 year or ownership. Also why would this manufacturer choose to equip all its cars with run flat tyres. Do you know, replacing a set of BMW runflats is a costly exercise, costing in excess of R22000. It is unfair for BMW as a manufactur to overcharge its customers and then also hurt the consumer when the consumer wants to trade in the vehicle. I am of the opinion that in South Africa we should be able to buy and sell cars freely, due to the extensive travelling that we do. Granted there will be a decrease in its retail value, but not 38% worth.
A  25th of May, 2011 by 
Agree Disagree 0 Votes
I agree with your assessment that it has been the worst and most expensive piece of trash I have ever purchased. I have a 2004 6 series convertible. During ownership I have replaced each tire and wheel at least three times each, bearings went bad on front driver side wheel, driver side seat heater malfunctioned and now burns the crap out of you when turned on, cigarette lighter cannot be used for phone charging because it blows a fuse, passenger mirror tilt does not work in reverse, battery replaced, iDrive system updated numerous times, bluetooth problems, couple of speakers went bad, just had to replace the oil cooler block off plate ($875), told the valve cover gasket needs to be replaced ($750), minor transmission pan leak and that I need a new transmission ($2500 - $4000). The car only has 66k miles on it. These are the problems that I can think of at this time. In short, the repairs to keep the car running will add up eventually to almost what the sale price was. I will never purchase another BMW again and strongly recommend the same to anyone considering a purchase.
N  21st of Jun, 2011 by 
Agree Disagree 0 Votes

United Kingdom
Phone: 447010044451

The company has declared me as winner of 8, 50, 000 pounds. is this mail valid for the concern person had a telephonic conversation last night & asked me to deposit Rs 19, 500/- indian currency in icici bank, has given an A/c no xxxxxx, Zosangliana
N  16th of Aug, 2011 by 
Agree Disagree 0 Votes

Bmw - Mail lottery

HEAD OFFICE 10 Cabot Square London H146QR,

BMW Premium Selection.
Dear Winner,

It is obvious that this notification came to you as a surprise, but please find time to read it carefully as we congratulate you over your success in the following official publication of results of the E-mail electronic online draw held by BMW COMPANY.

The BMW e-Lottery is approved by the European Gaming Board and also licensed by The International Association of Gaming Regulators (IAGR).

In promotion to our new AUTOMOBILE Products, your e-mail address emerged as one of this Year 2011 online winning (ASIA DATABASE) in the 2nd category and therefore attracted cash award of £1, 000.000.00 USD(ONE MILLION POUNDS STERLINGS) & a Brand New BMW Laptop and a BMW Cell Mobile Phone.

Therefore we write to officially notify you of this Year award and in other to facilitate your claiming process, you are advised and required to send the following personal information to THE INT'L PROMOTION DEPARTMENT OF BMW GROUP UNITED KINGDOM via email for the immediate APPROVAL & RELEASE of your Prizes.

Agents Name: Mr. Robert White
Contact For claims
N  29th of Aug, 2011 by 
Agree Disagree 0 Votes

BMW - Scam
BMW Automobiles Lottery
United States

Automobiles 22 Garden Close, Stamford,
Lincs, PE9 2YP, London
United Kingdom.


This is to inform you of the release, of the long awaited
results of the BMW CAR INTERNATIONAL PROMOTION PROGRAM held on the 29th
of June, 2006 .
You were entered as dependent clients with: Reference serial Number
:BMW-2551256003/24 and Batch number CV-040SB06-03 . Your email address
attached to the Ticket number: 2752246896 that drew the lucky winning
number, which consequently won the sweepstake in the first category, in
four parts. You have been approved for a payment of £950, 000.00GBP
POUNDS) in cash alongside a Brand New BMW 1 Series Car . This is from a total cash
prize of five million British Pounds shared among all our international
winners in all categories. Congratulations!!!
Description of prize car:

Year: 2006
Model: 120iES
Color (exterior/interior): Black Sapphire Metallic/Black Leather
Mileage: 5
Transmission: Automatic 6 Speed
Options: Cold weather package, premium package, fold down rear seats
w/ski bag, am fm stereo with single in dash compact disc player.

The BMW Lottery is approved by the British Gaming Board and also
Licensed by the The International Association of Gaming Regulators (IAGR). This
promotional lottery is the 3rd of its kind and we intend to sensitize
the public.

The selection process was carried out through random selection in our
computerized email selection system(ess) from a database of over
250, 000 email addresses drawn from all the continents of the world which your
email address was selected. Due to mixed up of some names and addresses, we
ask that you keep this award details safe and personal till your claims has
been processed and your funds remitted to you. This is a part of our
security measures to avoid double claims or unwarranted participants/imposters,
taking advantage of the situation. You are to contact
your/our-accredited agent for your claim now.

============================================================ ====
United Kingdom
Mr Ray Donald.
Email: verification_claimsdept2@yahoo.com
============================================================ ====
He is your agent, and he is responsible for the processing and transfer
of your winnings to you. Your secret pin code is x7pwyz2005 (keep
personal) Remember, your winnings must be claimed on time (at least 2-4weeks)
after notification . Failure to claim your prizes (CAR/CASH) would result to
forfeiting and will be used for the next CAR international lottery
program. Contact him by please providing him with your secret pin code
x7pwyz2005 and your Reference serial Number BMW-2551256003/24.You are also advised to
provide him with the under listed informations as soon as possible:

1.Name in full.
6.Annual income.
8.Present Country.
9.Short comment on our products. [optional].
10.Email address.
============================================================ ======
Please ensure you provide him with the above listed details immediately
so he can begin with the processing of your prize winnings. Furthermore,
should there be any change in your contact address, do inform your claims
agent as soon as possible.
Congratulations again from all our staff and thank you for being part
of our promotional program.

Mr. Chris Blee
N  17th of Sep, 2011 by 
Agree Disagree 0 Votes

BMW - Consumer services
United States

Consumer relations BMW very sad..brand new 60k car broken since day 1 consumer relations ...horrible experience..car inshop since day 1 brand new. Custumer service he calls himself the boss with no supervision since I asked for his supervisor costantly misrepresents BMW.. He lies about calling me back
terrible experience BMW is netter than this.. He has no answers cars been in the shop 1 month aice 20 miles..is ther custemer relation in India out contracted what a scam
N  6th of Mar, 2012 by 
Agree Disagree 0 Votes

BMW - Faulty engine + very bad customer service
BMW Dick Lovinitt Ltd
Laurel Court
Bristol, England, Avon
United Kingdom
Phone: 0117 9050000

Took my BMW 520 d se 2007 into BMW Dick Lovett Ltd Bristol for routine service. They overfilled the engine oil and I returned the car to dealership to fix the problem. After checking this, the service advisor used the corporate bull line of "oil is at optimum" and pointed out to me that as my car was a revised model it was equipped with both electronic oil level sensor display in iDrive and manual dipstick. When I checked again myself both readings corresponded as "engine oil level too high!" which can potentially damage the engine as advised in BMW handbook. Contacted the dealership again to rectify the the problem and check a new problem of possible engine bearing noise, on a car with approx. 52k on the clock. First the good news, they reduced the engine oil level, the bad news, engine timing chain permanently damaged as a result of loose timing chain tension-er and also possible damage to crankshaft. Because the car was out of the 3 year manufactures warranty, I was given a bill of approx. £3, 500.00, which I refused to pay on the grounds of me adhering to all BMW servicing requirements and the car having done less than 60k and only 4 years old. (After all this is supposed to be the "Ultimate Driving Machine!") After a while, I reluctantly agreed to pay approx. £1, 300.00 on condition the car was repaired in 3 days on advice and promise from the dealership themselves. Car repaired not in 3 days but over 2 weeks later and no apology from BMW or courtesy car given or goodwill to write off the bill. Would you believe it, they overfilled the engine oil again " ABSOLUTE COWBOYS!!! "
It's worth pointing out that the service advisor asked me where I purchased the car, I replied truthfully from a BMW specialist auction. The BMW Dick Lovett deputy dealer principal said the dealership and BMW UK would not cover the approx. £1, 300.00 bill because of me buying the car at auction and not from within the dealership network. What is shocking is that the deputy dealer principal admitted to me, that they also buy BMW's from auctions to sell on their forecourts! " ONE RULE FOR THEM, ANOTHER RULE FOR US!!! "---- AVOID THESE COWBOYS LIKE THE PLAGUE!!! ---- BUY A KIA WITH 7 YEARS WARRANTY!!! ---- BMW SHOULD STAND FOR = BELOW MINIMUM WARRANTY!!!
N  16th of May, 2013 by 
Agree Disagree -1 Votes
Hi guys I got the same problem with my 2005 bmw645 conwertable, the display goas off as soon u start the car, the car got 76k miles, just wondering how much wud cost me to fiks this problem, or is ther any Oder option how to deal with this problem, thanks .
N  15th of Sep, 2013 by 
Agree Disagree 0 Votes

BMW - Dishonest Practices
Gwinnett Suzuki
2960 Satellite Blvd NW Duluth, GA 30096
United States
Phone: (770) 817-3333

I drove down to Gwinnett Suzuki after seeing on Autotrader and Cars that they had a decent selection of BMW's. I was greeted by Carlos and after looking around a little bit I found one I was interested in. We test drove it and I loved it. We sat down and started talking about it.

Well 2 hours later after we finished all the negotiations and came down to a "hard" price. I was informed that Carlos had used the wrong VIN number and that the car we had been talking about the whole time was a different car. Whatever. The owner then told me he couldn't sell me the car for what we settled on after 2 HOURS of talking and signing papers. He offered me a higher monthly payment than what we talked about.

I thanked him for wasting my time and left. Poor customer service, drawn out buying process and the facilities aren't that great.

Can't say I would recommend this place to anyone else.
A  29th of Oct, 2013 by 
Agree Disagree -1 Votes
I found a similar problem with BMW 550i Grand Tourism 2014. After 600 miles the radio was not keeping the set stations as soon as with turn the car off. Then the computer told BMW that my car needs a oil change (the dealer it was a wrong message is changed it back to 9000 miles). After a few visits to the dealer to fix the errors (some other mysterious messages), BMW told me that they did not had a fix for the problems but eventually would find one. I asked to return the car and did accept without any resistance. The car was a great car otherwise but I lost confidence. This was my first BMW, I always bought MB. MB has its share of computer issues also, but they always find a fix.
N  14th of Jul, 2014 by 
Agree Disagree -1 Votes
I own a 2004 BMW 645 CI. Finest driving machine ever. Most expensive piece of crap I have ever owned and dealer can't fix it. Unbelievable that they can operate like this. Say a prayer and grin when it cranks. Leave running at idle a lot of times for short stops hoping someone will steal and crash quick before it shuts off on them.
D  15th of Jun, 2016 by 
Agree Disagree 0 Votes
you must be slow or fat. are you sure these arn't pre existing injury's from getting run over by a steam roller or attacked by a turtle?
N  15th of Jun, 2016 by 
Agree Disagree 0 Votes

BMW - Terrible company
United States

I recently was inspecting a 2002 BMW convertible for damage. While leaning in the backseat the driver seat had came back trapping me between the lock pillar on the left quarter panel and the driver side seat. I was alone and if not the help of a good Samaritan would have suffocated from the pressure being put on my chest and neck being pinned between the roof, headrest and seat. The driver seat continued putting pressure on me and I was unable to release the seat. I now have herniated and bulging disc in my neck and have been out of work for 3 1/2 months with a possible operation ahead of me.

Have there ever been any occurrences like this where people were pinned in between the seat from the memory returning without notice. Can you please investigate and get back to me.
N  15th of Jun, 2016 by 
Agree Disagree -1 Votes

United Kingdom


EMAIL: alfredtukai@yahoo.com

Post your Comment

BMW / Bayerische Motoren Werke AG Logo BMW / Bayerische Motoren Werke AG
Customer Care Service
BMW Group, Petuelring 130
Germany - D-80788
+1 800 831 1117
View Full Information

Reply to