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Bluegreen Vacations / Resorts / scam company!

1 United States Review updated:

I had both similar, and different experiences. First, everything written is true. There is a highly polished, skilled, cheesy sometimes flirtatious sales presentation. The "heavy" or the closer, is much tougher, and downright rude and mean. However, if I'm not going to buy from you when you are nice, you certainly aren't getting my money by trying to intimidate me. Perhaps my 25 plus years military police experience and super cynical attitude in life provides some armor? I concur with the bad "intended to be overheard" acting, and special deal, but only if I sign now. It is high pressure, more gentle persons are easily offended and scared. I however love tough tough negotiations.

Let the buyer beware. You do not get something for nothing. This industry is an improvement upon standard timeshare churning. I guarantee you this, if the "seller" isn't producing, they are on their butt, out the door. You can make mad money selling timeshares, have a few bad months, and you are gone. It might even be faster.

If you use your points, you will extract value from the company. Truth be told, the company does not want you to use the facilities. They want your money only. Once they have your money, they would prefer you never show up as it is less inventory available to sell to others. If you use the points to the max, and you may have to travel to use them, you get a return on your investment. I invested just over 10K. I have had the membership for 5 years. Since I travel a lot and spend many nights in hotels costing roughly $100 to $200 a night, I believe each night is worth $100 to me in value. That is slanted highly in my favor, as I get a great condo or cabin in Virginia and use of facilities, whereas when I travel, I get a box with a bed in it.

I am breaking even now in my 5th year. All use after this is gravy. I believe the actual dollar value of my package is roughly $3000. That is all I could reasonably expect if I sell it. Matter of fact, it is all I will ever pay for more points. Even though I attend a briefing on every visit, I hold out until they offer at least three incentives (notice the form at the top has three lines for incentives, they can offer all three). If you don't believe me, when you are there and they call and want to give you an update, tell them your time is worth more than the $25 gas card or dinner coupon. They will call back if not immediately offer you more. Refuse again. A supervisor may wait to call, but you will be called. Why? Because you were a sucker once, chances are you will be a sucker twice. They will gladly give you $50 for gas (admittedly not that valuable anymore), the lunch coupons, and more. If they won't give it? I don't go. They want me to go up to Silver. I never will. Why? Because then they haven't much incentive for continually paying me money to watch their soap opera acting antics: you know the one where your seller argues with the boss, for some of the reserve points, the hold backs, or the ones folks sold back to Blue Green? Special inventory? Or the "point prices go up on the 1st of the month" Can't tell you how many times I have heard that, only to be offered the same price repeatedly. No matter what the sale, it works out to about $1.67 a point.

I will buy your points if you wish to sell. I will only offer $3000. It will terminate your maintenance fees, membership fees, etc.

Please do try to travel to other bluegreen facilities. We love Shenandoah Crossing, Gatlinberg, Christmas Mountain and a few others. My mom just returned from Aruba, and Myrtle Beach. I Will be at Big Cedar for Christmas.

The big issue for this company is simple and easy to fix, but it makes them money so they won't. Bottom line: Sales and marketing have no connection to operations. When they ask how your stay is going, and they write down issues with your unit . . . they throw it away. If they connected sales quotas to customer satisfaction, you can bet these sharks in sales would terrorize the folks running the resorts and make sure the facilities were top notch.

Feel free to e-mail me, I am serious about wanting more points.

Use your points, complain to any and all managers until it is fixed, but sales is sales, it always has been and always will be. Brutal and unforgiving. I just happen to be better at it than them.

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Comments

  • Am
      2nd of Aug, 2007
    0 Votes

    Are the sales folks at the resorts licensed to sell timeshares with a governing or regulating body like realtors are required to be licensed with their state DPOR? Anyone with the answer, please e-mail back at ahmink@aol.com

  • Ro
      28th of Oct, 2008
    0 Votes

    Attorney General Corbett announces lawsuits against Florida timeshare & vacation companies accused of advertising, real estate, and telemarketing violations

    HARRISBURG - Attorney General Tom Corbett today announced lawsuits today against four Florida-based companies accused of illegally marketing vacation packages, using "free" airline ticket offers and other worthless prizes to lure consumers into aggressive and deceptive timeshare presentations.

    Corbett said consumer protection lawsuits were filed against Bluegreen Corporation, Bluegreen Resorts, Bluegreen Vacations Unlimited, Inc. and Great Vacations Destinations, Inc., all of Boca Raton, Florida. Bluegreen contacted consumers by phone and through kiosks at shopping malls, fairs, and festivals throughout Pennsylvania, and also operates full-time sales facilities in Hershey and King of Prussia.

    "Virtually any consumer with a checkbook and a pulse allegedly qualified as a 'winner' in these promotions, " Corbett said. "Unsuspecting consumers who believed they were contest winners were actually drawn into a high pressure bait-and-switch campaign designed to push timeshare vacation packages costing thousands of dollars."

    Corbett said more than 5, 700 Pennsylvania residents purchased Bluegreen timeshares, with many paying $20, 000 to $40, 000 or more for packages that violated Pennsylvania's Consumer Protection Law, the Real Estate Licensing and Registration Act, the Telemarketer Registration Act and other consumer regulations.

    Phony Prizes
    Corbett said that Bluegreen representatives allegedly called consumers who believed they were entering contests and other promotions promising cars, cash and vacations.

    According to the lawsuit, consumers were told that they had not won the "grand prize, " but had been selected to receive other items, like free airline tickets. Consumers were also promised free gasoline and meals when they collected their prize, if they attended a 90 minute timeshare presentation.

    Corbett said the lawsuit alleges that consumers who were contacted by Bluegreen were not actually randomly selected prize winners. Instead, virtually everyone who entered the contests was contacted and falsely told that they were a prize winner.

    In one case, Corbett said a consumer informed a Bluegreen representative that the person they were trying to reach did not live at that address. The consumer was told that it wasn't a problem - they would give her a prize too.

    High Pressure Sales and False Advertising
    Corbett said that in order to collect their "prizes, " consumers were required to schedule an appointment with a Bluegreen sales representative. In some cases, consumers who believed they would be attending a 90 minute timeshare presentation were actually subjected to relentless marketing pitches that lasted five hours or more.

    According to the lawsuit, numerous deceptive statements were made to consumers during these presentations in an effort to get them to sign contracts immediately, including phony claims that prices would increase the next day, misrepresentations about when and where consumers could travel if they made a purchase and false statements about certain fees being waived.

    Corbett said that some consumers bought vacation programs because they were told they were entitled to a one-week stay in Hawaii, only to learn afterward that the program they purchased could not be used in Hawaii.

    According to the lawsuit, consumers who sat through the timeshare presentations received "prizes" that were nothing like what they had been promised. The "four free airline tickets" were actually booklets that offered two airline tickets with each hotel room reserved, at high prices, in a limited number of cities. In some situations, consumers were required to commit to a 10 night stay at overpriced hotel rates before being able to select a local airport for their flight.

    Corbett said "free" gasoline and meals that consumers were promised turned out to be coupons or certificates with lengthy terms and conditions. For instance, consumers who were promised $40 in free gas were required to submit written requests to obtain a series of gas coupons. The coupons required consumers to pay for their gas first and then mail a receipt for reimbursement, with each coupon limited to a $5 purchase, with no more than one purchase per month.

    Illegal Contracts
    Corbett's said contracts used by Bluegreen failed to properly inform consumers of their right to cancel their purchase. Pennsylvania law requires that consumers have five days to cancel any timeshare or campground purchase. Bluegreen is also accused of violating a state law that requires all consumer contracts to be written in easy-to-understand terms.

    Do Not Call Violations
    According to the lawsuit, Bluegreen made numerous calls to consumers who were on Pennsylvania's Do Not Call list, allegedly basing those calls on referrals from other customers. Additionally, the companies are accused of making repeated calls to consumers who clearly told them not to call again.

    "Bluegreen took advantage of hardworking Pennsylvania residents eager to find an affordable getaway, " Corbett said. "Using deceptive contests, relentless sales presentations and misleading contracts, consumers were pressured into paying thousands of dollars for vacation packages that don't meet their needs or their budgets."

    Corbett said the lawsuits seek restitution for consumers who suffered financial losses because of these deceptive or illegal practices.

    Additionally, Corbett says the lawsuit asks the court to void all illegal consumer contracts and give consumers the right to cancel any agreement that did not include the state-required notice of cancellation.

    The lawsuit also seeks up to $1, 000 in civil penalties for each violation of the Consumer Protection Law, or up to $3, 000 for each violation involving a senior citizen.

    The lawsuits were filed in Commonwealth Court, in Harrisburg, by Senior Deputy Attorney General David Sumner of the Attorney General's Bureau of Consumer Protection.

    Corbett says the investigation began after consumers contacted his office to report these practices. He encouraged other consumers who have problems with Bluegreen to file a complaint by calling the Attorney General's Consumer Protection Hotline at 1-800-441-2555 or submit an online consumer complaint.

    Corbett offered the following tips to consumers considering a timeshare:

  • Da
      1st of Feb, 2010
    0 Votes

    We need this kind of action in Tennessee. How do we get it rolling?

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