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BlueCross BlueShield Florida Insurance / Misquoted Benefits

1 United States

We triple checked our insurance coverage booklets we received, found an in network provider, and had them verify that we would have our specialist visit covered by speaking to a representative from BCBS Florida themselves. She misquoted them. None of the services that we received were processed like she said they would be leaving us to pay hundreds of dollars out of pocket for a service we wouldn't even done if she wouldn't have confirmed it would be covered. We called several times after we received the incorrect coverage and each person we talked to was very rude and just kept insisting they were right and that everything processed correctly. Months later, we finally get them to review what happened and see how they messed up. Its now past the appeal date and "they can't do anything about it." The worst customer service I have ever dealt with. Avoid them at all costs.

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