Blue Choice PPO / Poor customer service
On May 1, 2009 I went to a Rhuematologist for pain. I have RA. He prescribed Celebrex and Darvocet. When I dropped off the RX, they told me that BCBS had put a hold on it - needed more info from the doctor. My doctor sent the info once on the 4th and once on the 5th. I called BCBS on Friday May 8th. They told me that it takes 3-5 business days. I was told it was not an emergency, and that I would know if they approved it by Tuesday. Well, here it is Thursday the 14th. I had to call the pharmacy and my Doctor. The doctor checked (for the 3rd time) and was told I was turned down for the medication.
I am a caregiver to a 4 year old - to me having medication helps me get through my day. Not an emergency for BCBS but pretty important to me. I had to wait almost 2 weeks for an answer and even then they did not notify my doctor or me. Poor Service