While attempting to use a never opened Blockbuster Gift Certificate my wife and I were told by the frightened store employee that it had no money on it (it was void). Now we opened the card in front of the employee and had never used it. He offered reluctantly to contact his Manager (whom I assumed was in the store). He called her at home and she let him know that there was nothing she could or would do. The Gift Card was void and it was our bad luck.
My complaint is not with the employee or Manager, although they could have been a little better at problem solving. My complaint is with Blockbuster who does not empower their staff to make decisions. These staff members honestly saw that we were out money but could do nothing to make the situation right. Instead Blockbuster just gobbled up the cost of the Gift Certificate. 100% profit at the customers expense.
In a time of retail short comings Blockbuster is happy to rock back and rest on it's fat rump. The question I ask is how long until it understands the value of the average customer... Stay away people!