Black & Decker / vacuum cua525bha-xe

The good guys, Chatswood, New South Wales, Australia

Thought there was a missing piece in the box (Item 16) in the manual. Brought the item back to the good guys for a refund or store credit. The sales people there (At least 3 or them) had to scour through the manual to refer it to a super fine print in the appendix to show this particular model does not come with item 16, which was not mentioned in the itemized tools of the manual. I find this very misleading as the extension tool is something that I use quite frequently in a vacuum cleaner. I was not allowed a refund or a store credit. Now I'm stuck with a vacuum cleaner that does not have the full functionality that I thought I had purchased. Very misleading company.

Nov 28, 2018

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