Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Bits And Pieces / Atrocious customer service

Decker Dr.Salt Lake City, UT, United States
Contact information:
Phone: 801-817-3072

My experience seems to be pretty similar to that of others. In a nutshell, I ordered several items for Christmas 2007. The order was shipped -- missing three items and a packing slip. I called five times before Xmas, but the phone system hangs up on you after being on hold about two to three minutes.

I finally got through to a real person on 12/28. She gave me yet another phone number, saying "when the recording gets to 'as soon as possible,' start punching in the number 3." Lordy. However, it works. Got through to a living person today, who put me on hold yet again. Second call immediately after got me a supervisor "Stephanie." She says she's processing a refund for the missing items, plus my shipping, so we'll see what happens.

FYI, Stephanie's direct number is supposedly [protected]. She says she's the customer service supervisor and works M-Thurs. from 7 a.m. - 3:30 p.m. Mountain Time (add two hours for Eastern, two for Central, and drop an hour for Pacific). The first person I talked to today said she herself is a temp, and doesn't know anything about the business itself. However, I pressed her for an address, and she said it's on Decker Street in Salt Lake City. Couldn't give me a street number, though.

Good luck with your problems -- I hope mine is solved. We'll see if the credit is posted.

Post your comment

Bits And Pieces Logo Bits And Pieces
Customer Service
Overall Satisfaction Rating

20 Reviews
Wadsworth Road, Kelleythorpe Ind Est
England, Humberside
United Kingdom - YO259DJ
+44 87 1472 4277
+44 87 1472 4252
View Full Information

Reply to