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4.4 1572 Reviews

Big Lots Complaints Summary

30 Resolved
246 Unresolved
Our verdict: With Big Lots's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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2:35 am EST
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Big Lots manager

according to the manual, a full time employee is guaranteed 30 hours per week...but our manager does not adhere to the policy...i am full time and am now getting part time hours...if this continues, i will be cut off from my benefits...i can't afford to lose hours or benefits...i'm am a widow raising a child...i need my hours and my benefits...something must be done about this...

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zappadoger
Lima, US
Jul 09, 2011 5:10 pm EDT
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You think you have it bad? Read Big Lots Hr policy posted elsewhere on this site. Management will not make policy manual available to me, regardless of what their own business code states!

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brittsarah
Orangeburg, US
Jan 16, 2011 7:38 pm EST

I was working at a biglots company here in orangeburg sc and the manager there she is rude to employee and also customers. When ever she makes a schedule the employee will write down there's but she will change it and not let anyone know that she did it. The schedule will be in the office where noone will see it so how are we suppose to know what time we have to be there. My manager call me names twice like four eyes and aslo made a statement about me having a makeover no manager should ever say that. I have gotten fired for being late cause of the schedule, when ever someone miss a day the first she will call is me and i will show up because that wasn't a problem for me and also i stayed later then i was suppose to because noone show up ant the time. She would even get mad because we have to call her for change and also for backup. Some of the cashier have gotten written up because we had more then three people in our line but if we call her she like why are you calling me can't you take care of it. The other managers that is there have seen this and also getten to the point of calling you all to i mean i didn't want to go this far as getting in contact with you all but when she let go for something that she did that was the last straw. If you could start investigating store 1991 but don't let her know that you are doing this because she want show that side of herself. Thanks for time your ex. employee

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Complains1984
Englewood, US
Dec 29, 2010 4:18 pm EST
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I was a current employee in radio shack as a full time with benefit and i was getting par-time hours but i never lost my insurance.

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6:38 pm EST
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Big Lots digitial camcorder

On Sunday December19, 2010 I along with my brother went to the BIG LOTS here in Portsmouth, Virginia located on Airline Blvd.looking for a certain camcorder.Upon arrivial we seen they were all sold out...!before that I had to wait for almost ten minutes before ANYONE would even acknowledge I was there.I am an African American I thought I would fit the profile of a theif and they would watch me...but NOOOOOO!.I got frustrated at the ignorance and went over to the cashier she was helping another customer.I asked her about the camcorder hoping she would call around like she had done for the other customer againNOOOOOOOOOOO.Instead she on her own said they were ALL gone and no other store had them.I went home irate as hell I CALLED the store in Chesapeake, Va, they had one, she checked for me and I got it!finally.Mind you the Portsmouth store was NOT busy early in the mid morning!.Customer Service where was it?, I am a customer and I did not get served!.Is this the best Big Lots have to offer the public?, I hope not!.Looking forward to hearing from you ASAP!.Thank -you for your attention!

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tttthhhh
feeds, California, US
Feb 07, 2013 1:14 am EST

If I recall it's not my job in customer service to paper your f***ing ###. Be a man and ask and realize that retail it's a busy job all the time. Take done f***ing initiative and call another store yourself you Lazy f***.

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11:24 am EDT
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Big Lots refusal of personal check

I went to Big Lots on Sunday, bought some products from them. Totaled up to be $54 since I didnt have my debit card and did not have any cash with me I wrote a check for the amount. The cashier ran it through their check verfication system --CERTEGEY -- and to my BEWILDERMENT my check was not approved... this has to be so embarrassing since i have not bounced a check in my life. I almost got online using my iphone to show her the balance in my account but i realized that it was no use since she did not have any authority.

My complain is against CERTEGYEY --- i dont know what criteria they used but I was not pleased with the result. ARe there any of you out there with this experience.

please email to [protected]@gmail.com to share you thought ... cause i am babbled beyond word and i will not do business with CERTEGYEY or BIG LOTS again ...

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NoOneinVt
Springfield, US
Oct 18, 2010 1:37 pm EDT
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In Regards to "Whocares1111" -- it would depend on the Code Reason for the decline -- it is likely there was not enough Postive information for the purchase not necessarily negative information. I am a former Big Lot's Manager and my check was declined when I had a relatively new account. Also the were some issuse in the past with certain Banks being decline. I could make some guess but the best thing to do would be to call Cetergy (they should have provided you with a little "card" to call them (Sorry I just checked and I just deleted about a week ago). Big lots is not alone in using Cetergy (Many Retailers do) --- if they do have negative information you would want to get it corrected so do not have any other problems.

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whocares1111
Atlanta, US
Oct 04, 2010 5:36 pm EDT

The only thing I can say is that Certegy has negative information on you. So you should check your credit report and make sure someone has not opened a checking account in your name(very easy to do online) They can never verify your account balance, so it is something else. If you contact them they will tell you what it is. They may have you mixed up with someone else.

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Allan22
Dallas, US
Oct 04, 2010 11:28 am EDT

Certegyey uses your credit history - just because the money is there now, doesnt mean it will be there when the check finally gets to the bank - so stores who accept checks use this service and they go off your credit score / history.

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11:35 am EDT
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Big Lots offensive employees

I shop at Big Lots maybe 3 times a week and over the past few weeks I have overheard one employee (Zack) calling another employee a "nig-jew" on several different occasions! I have also heard this same employee arguing with another employee (another young man) and yelling profanity, even from a few aisles away I could still hear them! This is highly unprofessional, not to mention offensive and not just because I am Jewish, but because it just simply isn't right. Wish I had an 800 number to call to voice my complaint directly to the company. This has definitely caused me to shop there less and less, which is a shame because I really enjoy the store and most of the other employees are a treat to deal with. I am very disappointed.

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chocolateluva
none, US
Feb 25, 2011 1:24 pm EST

[protected] is the kmart number. write in ur complaint, & then never go there again...i guess...

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ltjones
, US
Oct 04, 2010 11:52 pm EDT
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[protected]

gdmfsob
gdmfsob
sacrammento, US
Aug 23, 2010 12:14 pm EDT
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You could also try and not care about what other people say. You should remember that the general demographic of people that shop at Big Lots fall into the "lower middle class and beyond " category (don't take that statement personally as it's not an attack on you). With that will come the demographic of people that work at those types of stores. For example, look at the 99 cents store and the people that work there. If you go to Big Lots to save money then you should just "turn a blind eye" (or deaf ear I guess) and just get your shopping done. I doubt you making a phone call will have any impact on what type of people work at these places. You might get that one guy fired but then you will bump into him again at Walmart.

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3:28 pm EDT

Big Lots unfair treatment

Renae, who claims to be the store 'manager' at Big Lots #4485 (90th and Bangerter) kicked my kids out of the store because my 14 year old daughter was not using a chair to her standards, and then got 'mouthy' in her opinion. What the so-called ‘manager’ didn't know was that I was one aisle over and heard the entire conversation.

My 14 year old daughter was sitting on a floor model chair with one leg over the side. This employee asked my daughter to "sit like a lady". My daughter complied by setting her other foot on the ground, and responded with "Okay". Renae then snapped back by telling my daughter “There you go; now you’re acting like a normal person". My daughter told her she was a normal person, and that "you don't know me". This must have been what Renae found to be 'mouthy' because she proceeded to speak to my daughters in a very loud and even more condescending tone.

She asked if they “wanted to leave” and told them that “we can play it this way. Is this what you want? Well, is it?” Both of my daughters answered only with “no” more than once, but Renae was already calling security to escort them out. My 11 year old daughter told Renae she “had done nothing wrong” and that she needed to “get my mom”. Renae said "I know, but that’s too bad, you're with her (referring to her sister), you need to leave too." Then started shooing my daughters, waving her arms at them with a “Come on, let’s go, let’s go!”

She fully intended to send my minor daughters out into a parking lot without regard for their safety. She lacked concern for notifying or locating an accompanying parent or adult and denied my daughter the opportunity to do so. Fortunately, being an aisle over I was able to catch up and walk out with them.

I feel the store 'manager' thought my daughters were in the store alone, targeted them for that reason and looked for an excuse to kick them out. Renae said all of two sentences to my daughters before telling them to leave. I call that age discrimination, possibly sex discrimination, sincemy daughter’s ability/inability to sit the way Renae figures her gender should was at issue.

I have considered purchasing furniture from Big Lots in the past and was allowed to try it out before hand, that's what a floor model is for, right? I have never seen a diagram on how Big Lots customers are allowed to sit in a chair, more specifically how a lady should.

Is this 'managers' job to tell people how to behave if it’s just against her personal code of conduct? My daughter simply had her leg over the arm of the chair. I don’t believe that is against the law or destructive to store property. If this is damaging to the furniture in any way, that chair is poorly made and Big Lots should reconsider putting their name behind it.

If Renae has some type of degree that makes her an authority on identifying a normal and moral person it must also entitle her to belittle those who don’t measure up. Aftermy daughter sat in the chair the way she was asked to Renae should have walked away and left it at that. Renae antagonized the situation and acted aggressively towards my children. At 14, 24 or 54my daughter has every right to defend herself against someone personally attacking her.

I'll make sure to tell everyone I know about my bad experience, as it's well known that is exactly what dissatisfied customers do. I will post this on my Facebook and MySpace as well as any consumer blog I run across. I will never shop at Big Lots again. My daughters and I set down approximately 35 dollars worth of merchandise and hadn’t even made it half way through before exitingthe store. At minimum wage, that's practically half of Renae's wages for an 8 hour shift. In today's economy I don't see how Big Lots can afford to employ people such as Renae, let alone promote them to 'manager'.

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jjvb
Cobourg, CA
Dec 15, 2011 1:36 pm EST

I am a reatail Store Manager and issues like the one stated above happen all the time. Is becomes a Health and Saftey issue to let children climb on furniture. If the young lady would have fallen off the chair the Mother would have been asking for the Managers head on the plate! WE who work in retail do not want have to deal with upset customers just as much as you do not want to be asked to leave the store.

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observation
Lakewood, US
Jul 06, 2011 11:16 am EDT

The bottom line is no manger should act like that it was very unprofessional, kids come and jump all over our beds and some more stuff but our manger handled it in a proper manner, doesn't matter how the kids were acting .

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biglots employee rick
indore, US
Dec 19, 2010 7:41 pm EST

i think we are missing the point people ...the point is that this ..."so called mom" let a stranger attack her kids in public like that..i know as a father i wouldnt of let someone do that to my kid

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2010l
, US
Dec 16, 2010 12:30 pm EST

Maybe you should re-read the story again...the girls were not being dis-respectful to the store manager and further more it was not like they were jumping and climbing on the furniture, they were simply sitting in a way that the store manager did not like. The job of a store manager is to set a standard of excellent customer service not to be-little customers not matter what age they are. If she felt the teen was being disrespectful then should have paged her parents and complained to the parents. I have worked as a manager for over 10 years and I have seen just about everything over the course of my career and not once have I ever treated a customer, let a lone a CHILD, in that way. Maybe if the store manager is that miserable at her job then maybe management just isn't the job for her. Now on the other hand, the parent to these two girls should have went over to her daughters the moment she heard the manager talking to them instead of listening from one aisle away and at that point she could have resolved the issue right away. As a parent if I hear someone speaking to my children in a matter that is offensive I would not sit a aisle away and listen.

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2:14 am EDT
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Big Lots sales associates

My 7 year old daughter went MIA in less than 2 minutes 2nite in the store.I was calling for her to no avail. I found an assoc., asked if she had seen her, gave a description. I was told she would check up front and call over speaker. I proceeded 2 look all over the back of store, in their break room, utility closet, storage & bathrooms all the while no loud speaker announcement was made. I made my way to the front where I saw the assoc. I spoke with and another one that was holding up the glass counter just chatting. When they saw me, the one said "oh there is the mom". I asked r u going to call for her? Gave her name & they called her name twice. The one that was holding up the counter less than 15ft from the exit door said "no child has gone by me and out the door." So, I am going through the store, outside, the store next door by myself. I was in a panic because I was going by the assumption that she was in the store since I was told no little girl had exited. I asked if I could get some help and was told "sorry, it is only the two of us, and we have to be on register." I was inflamed at all of this, all the while out of my mind with fear.
My son called me & said she just walked in our front door crying. We live about a mile away from the store. She DID go out the door, walked home in the dark by herself because she couldn't find me and the "lady upfront had her back turned, busy talking to someone."
I have already written a complaint to corporate, but more will follow in the morning.
Their lack of concern for a possible child abduction, and the lack of assistance by locking down the store, asking customers, shutting down a register is mind blowing to me as a human being let alone a mother. If I would not of been told that "no child has gone out the door" then I could of went and looked for her outside quicker.
God had her in his hands tonight, because we do no live in the best neighborhood, and a 7 year old little girl walking alone on a busy street...my nightmares are full for the rest of my life as too what may have happened to her out there.
I still purchased $30.00 in items there only because my son has to have the items for school tomorrow, but I really would like more than that refunded to me, and an apology from someone, because I sure didn't get it from the two customer associates working there tonight. They did say while they took my money, "I bet you were really scared and feel better now huh?"
Big Lots has left a nasty taste in my mouth, and made a ex-customer out of this mother.
Thank you

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5:47 pm EDT
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Big Lots poor customer service

Renae, who claims to be the store 'manager' at Big Lots #4485 (90th and Bangerter) kicked my kids out of the store because my 14 year old daughter was not using a chair to her standards, and then got 'mouthy' in her opinion. What the so-called ‘manager’ didn't know was that I was one aisle over and heard the entire conversation.
My 14 year old daughter was sitting on a floor model chair with one leg over the side. This employee asked my daughter to "sit like a lady". My daughter complied by setting her other foot on the ground, and responded with "Okay". Renae then snapped back by telling my daughter “There you go; now you’re acting like a normal person". My daughter told her she was a normal person, and that "you don't know me". This must have been what Renae found to be 'mouthy' because she proceeded to speak to my daughters in a very loud and even more condescending tone.
She asked if they “wanted to leave” and told them that “we can play it this way. Is this what you want? Well, is it?” Both of my daughters answered only with “no” more than once, but Renae was already calling security to escort them out. My 11 year old daughter told Renae she “had done nothing wrong” and that she needed to “get my mom”. Renae said "I know, but that’s too bad, you're with her (referring to her sister), you need to leave too." Then started shooing my daughters, waving her arms at them with a “Come on, let’s go, let’s go!”
She fully intended to send my minor daughters out into a parking lot without regard for their safety. She lacked concern for notifying or locating an accompanying parent or adult and denied my daughter the opportunity to do so. Fortunately, being an aisle over I was able to catch up and walk out with them.
I feel the store 'manager' thought my daughters were in the store alone, targeted them for that reason and looked for an excuse to kick them out. Renae said all of two sentences to my daughters before telling them to leave. I call that age discrimination, possibly sex discrimination, since my daughter’s ability/inability to sit the way Renae figures her gender should was at issue.
I have considered purchasing furniture from Big Lots in the past and was allowed to try it out before hand, that's what a floor model is for, right? I have never seen a diagram on how Big Lots customers are allowed to sit in a chair, more specifically how a lady should.
Is this 'managers' job to tell people how to behave if it’s just against her personal code of conduct? My daughter simply had her leg over the arm of the chair. I don’t believe that is against the law or destructive to store property. If this is damaging to the furniture in any way, that chair is poorly made and Big Lots should reconsider putting their name behind it.
If Renae has some type of degree that makes her an authority on identifying a normal and moral person it must also entitle her to belittle those who don’t measure up. After my daughter sat in the chair the way she was asked to Renae should have walked away and left it at that. Renae antagonized the situation and acted aggressively towards my children. At 14, 24 or 54 my daughter has every right to defend herself against someone personally attacking her.
I'll make sure to tell everyone I know about my bad experience, as it's well known that is exactly what dissatisfied customers do. I will post this on my Facebook and MySpace as well as any consumer blog I run across. I will never shop at Big Lots again. My daughters and I set down approximately 35 dollars worth of merchandise and hadn’t even made it half way through before exiting the store. At minimum wage, that's practically half of Renae's wages for an 8 hour shift. In today's economy I don't see how Big Lots can afford to employ people such as Renae, let alone promote them to 'manager'.

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8:13 pm EDT
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Big Lots dunning/harrassment

Had purchased a mattress using a big lots credit card a few months ago. Very disappointed to find that big lots is among one of the creditors that charge a whopping $30 if you are even one day late on your payment, which in my case was more than my monthly payment. This weekend, being friday, saturday and sunday, I was called that was identified as "unavailable" no less than twenty times, and no message of any kind was left. I don't answer gutless calls. When I did answer the call with "what do you want?" I was told by a foreign voice I was past due and they were not allowed to leave personal information. I informed them had I been told by message it was their company it would have been resolved, that the harrassment over the weekend was completely uncalled for. Very annoying and unprofessional.

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Cragar
, US
Jul 14, 2010 6:18 pm EDT
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Call Nobama, I am sure he can add it to the other bailout ###. You can almost hear the original poster say hmmm I was supposed to read all that stuff that came with the card? I thought I could just spend spend spend.

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shepmom
, US
Jul 14, 2010 12:32 am EDT

You were late. They charged you a late fee. I'm sure that the account came with a pamphlet explaining the term of the account.

Honestly, you should have expected the calls.

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Cragar
, US
Jul 13, 2010 10:00 pm EDT
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The moral of the story: You were late making a payment.

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8:57 am EDT
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Big Lots recliner

I have a stratolounger recliner that is about 3 years old and is in great condition. This chair was used very sparingly the past couple of years and now has been pressed into use, As I said the chair is in great condition, however a problem has arisen in bringing the chair from a reclining position to s normal seating position. It is so stiff that it is very difficult to press the leg protion of the chair down to start the positioning process. You have to slam your legs down very hard to get the mechanism to move. I feel that there must be some way to adjust this chair. I can not see any broken or missing springs so please give me some hslp

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Daniel Vance
, US
Feb 09, 2016 1:47 pm EST

Under chair mechanism totally inadequate ! Bought at BIG LOTS ! Never again. A waste of $400 + tax of $33.00. Watch what you buy at BIG LOTS... most items are items that no worthy store name would carry.
Under chair mechanism failed within 30 days, but, no help in exchanging or repair.

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Stephanie Holm
Springfield, US
Oct 02, 2009 9:48 am EDT

We purchased a sectional made by stratolounger from j c penneys in july of 2008. Withing 8 months all cushions were sinking, especially the one on the recliner side. Called penney's and was referred to another number. Long story short, it took over two and a half months to get the replacement cushions in and the one on the recliner side and the far right side is sinking again. The replacements have only been on about 4 months and am now told by j c penney that because it has been over a year since we purchased the sectional it is no longer under warranty.

We were told that it doesn't matter that the new cushions have only been on a short time. They go by the date of original purchase.

We have a lemon law in the state of Missouri and feel this qualifies.

We would like to have replacement cushions but am to the point of wanting our money back as this is not the quality of furniture we expected from a well known brand and store.

Any suggestions as to how we can get this resolved.

Stephanie Holm
Springfield Missouri

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Harold Kruzan
,
Mar 20, 2008 10:12 am EDT

Need repair for my my Strat-o-Lounger recliner.

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5:16 am EST
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Big Lots customer service

I am a long time shopper of biglots and in the past years have had little
or no problems, three years ago i moved to this town(Dallas) and have
shopped at the biglots at least every other week, I dont spend much
but i get some good deals on things i need.Other locations are a little bit
of a drive .Last week i was in one evening and it was just as other
times ive been in, not one single employee will speak or say thankyou
or even can i help you.So im way passed fed up and send in a complaint
via biglots website, Nothing not even we are so sorry this happens when
you spend your hard earned money in our poorly run store.Dont get me
wrong the employees there are all long time employees but i really
think they should have some retraining in customer service and
treat customers like they enjoy taking their money.I know it dont
sound like much of a complaint but when you think about it, it gets
old buying products from companies that dont care what your store
expierence is like.

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Big Lots outdated food

Big Lots sells outdated food, I worked there for several years and they would have you sell outdated food. They told you to get rid of the box that had the exp date on it and that nobody would know how to read the exp codes.

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Big hustla
Greeley, US
Sep 15, 2013 5:10 pm EDT

I worked at store 4490 and constantly had issues with exp. food. Not to say there weren't counter measures in place like checking food for dates and what not. I mainly worked furniture but at night would be apart of the recovery team to which I did have some food aisles to go through. Almost weekly I would reach in to look at some cans for dates or check some chips for dates, and almost every week I found some fruit or soup or salsa or chips that were waaaaaaaaay expired like 6 months or better. One time a manager brought to my attention a bag of bird seed that actually had live maggots or worms or something of that nature in the unopened bag. Now obviously we removed the products as we became aware. When coming across expired food or contaminated products we did our best to contain the situation, but when you have employees who are oblivious to most stuff and mainly don't care, you WILL have this problem . I would have to say also the bathrooms were a joke, there is NO ventilation so as soon as someone takes a ### it stinks for like an hour or more. Also some issues such as the restrooms are not all the employees fault, it's the garbage broke cheap customers that come in and want something for nothing, and when that doesn't happen they go take a crap and wipe it on the seat or the walls or piss on everything. As far as all these complaints I read about, "well I couldn't get a return or I can't exchange or my product doesn't work" what the ### do u expect from a close out store they buy overburden or junk ### equipment and sell it for an even cheaper price. You wonder why u can get a tv for 200 bucks or less, prolly cause its a refurbished piece of ###! In all honesty like Big lots is not a bad company but its like this, you get what you pay for and don't expect otherwise, if I would have just went to bestbuy and spent the extra 100 bucks you could get that quality merchandise you want so badly. And one more thing its not the employees fault if an item is out of stock EVEN if its the first day of an ad. The employees have no control over what gets sent to stores it's ALL corporate who is rarely even in the store to see what a store needs, I think they go off store counts so they believe whatever their computer screen tells them to. Just remember this if u remember anything from this rant, which is you get what you pay for!

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jg,yuf
dtuj, US
Mar 06, 2011 11:53 pm EST

yes i also work at a big lots.We markdown to halfprice 2 weeks before exp. date .If it doesnt sell then we mark out of stock;-]

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deezga7
, US
Feb 24, 2010 10:45 am EST

GOOD LORD! I don't know which location you work for.. But at our store that is a major no-no. We go through all of our food twice a week to check for food that has expired, and we have a markdown schedule and specialized clearance area for food. Also, if a stocker/recovery associate notices something is nearing it's expiration date they will mark it down/out of stock in accordance to the markdown schedule. Now I admit, there are times when some items are overlooked.. Our store has quite a bit more food than most locations.. But for the most part we're very good about our markdowns.

It's intriguing that your manager would tell you to leave the expired food on the shelf. That is just wrong, not to mention disgusting. There are lists sent to the stores with item names, and skus which may be about to expire at each store. Do they not receive them, or do they just ignore them?

Weird. Well, remind me not to shop at your location. But don't make generalizations like that. Not all Big Lots are managed in the same way. Many locations have an excellent staff, who actually care about the customer. Because that's what it's all about right? The customer.

... Considering the fact we're working in retail.

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Big Lots - 30 day return policy

I have been shopping at Big Lots stores for close to 10 years and had always enjoyed finding close out bargains and purchasing without worrying about whether Big Lots would be there in the case that the product was unsatisfactory or if I needed to return it because it was no longer needed. Apparently Big Lots has acquired a 30 day return policy on all...

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Big Lots waste of money

I would like to advise consumers of all produts.Be careful if you want to shop with Big lot as they do not like returns or exchange unless you have original receipt.Doesn;t matter about you and *** true you are as you got a gift and wrong size Or defective and you lost your receipt anf they see it clearly it is their product.you are out of luck.you are better off give it to charity rather than give them business.even if you can prove with your credit card receipt, still No GOOd.Managers and their customer servie ***.shop with who can offer exchange and credit incase you have lost your receipt.it really ***.Cheap and garbage.i rather give my money to99cets store over Big lot.

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MrMack
, US
Aug 18, 2010 2:34 am EDT

@ stang cobra
That's because Big Lots is not so much as a "discount" store as it is a Closeout store.

Please be aware that comments from "stang cobra" that target deezga7 and youdontmakesense are trolled across multiple complaint threads. If you click on his/her name and previous comments, you can see that this is recurrent.
Also, did you post "I Agree" to yourself?

Anyhoo, the refund process is controlled/monitored by the MARS register Point-of-Sale system. When peforming a refund, the manager must provide the transaction data to the machine in order to return the merchandise into the inventory. If you (the customer) know at which register and the approximate time of the transaction, the manager MAY be able to retrieve this necessary data. The "No Receipt" option is meant to be used with store credit. My manager tried this; IT DIDN'T WORK! The "store credit" cards (not store "credit cards") have been disabled, and henceforth discarded under orders of the corporate offices in Ohio and have nothing to do with the manager you were trying to appeal to. The refund policy is written clearly on the back of each and every receipt, as it always has been. What many people fail to realize is that ANY transaction you make with Big Lots binds you in a (however weak) legal contract (as outlined in the not-so-fine print) that gives the company full discretion on any matters of interpretation therein.

In short, three words: Limitation of Liability - this basically means that just because you didn't read the information, doesn't mean that you didn't agree to it. Sort of like when you "accidentally" break a law and they tell you that ignorance of the law is no excuse.

Also, has "I have my credit card statement" ever worked? Did you read the return policy on the receipt/hanging above the service desk? Do you even listen to those horrid commercials they force us to hear 100 times a day about returns?

One man was told "We can't give a refund without a receipt", to which he actually replied "I've never heard of a policy like that before. No one else does that, at least I know Wal-Mart don't". Then he tried to buy something with food stamps. The end.

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stang cobra
Redondo Beach, US
Jun 29, 2010 11:04 pm EDT
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I Agree

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stang cobra
Redondo Beach, US
Jun 29, 2010 10:57 pm EDT
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Big Lots return policy is really bad compared to other discount stores.

Please be aware that comments from "deezga7" and "youdontmakesense", that defend Big Lots, are probably employees. If you click on their names and their previous comments, you can see that they constantly defend Big Lots, and only that store.

"youdontmakesense", why are you so upset? LOL. It's clear that you are the one with an attitude and personality worth 99 cents. LOL

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jujumomma
Tonawanda, US
May 10, 2010 9:54 am EDT

I understand store policy, but if you can provide a credit card receipt with the purchase details that should be fair proof of "purchase" . It's bad business to be so inflexable, use the "no receipt, no exchange" as a guide, it shouldn't be written in stone, though. You pay a store manager to be able to use his/her judgement, you have to give them some room to make an individual judgement.

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deezga7
, US
Feb 24, 2010 11:02 am EST

Big Lots has a right to have whichever policy they so choose. Why are you so upset? The terms are set forth, and by shopping there you agreed to them.

You must have your original cash register receipt for all returns OR exchanges, and it must be within 30 days from the date of purchase.

It's quite simple, actually. Just because K-Mart gives store credit without receipt doesn't mean that Big Lots will... People just tear me up sometimes.

THERE IS A BIG LOTS STICKER ON THE ITEM. This means that it came from Big Lots. It doesn't mean that you PURCHASED THE ITEM. The receipt that BIG LOTS issued you at the time of purchase is the proof that BIG LOTS REQUIRES FOR THEM TO PERFORM A RETURN OR EXCHANGE.

Big Lots wants to make sure that you in fact purchased this item from them.

SCENARIO #1

A customer could, hypothetically, walk into the store and take a sticker off of a Black and Decker coffee maker that costs $40.00, and go to Dollar General and find that same coffee maker is on sale for $19.99. The customer could in turn place that $40.00 sticker on that coffee maker, and go inside Big Lots and say "I purchased this from your other store yesterday, and I've lost my receipt. Please give me a store credit."

SCENARIO #2

During a busy day a customer could walk into the store and pick up that coffee maker for $40.00, walk to the customer service counter.. and say "I've lost my receipt, please give me a store credit."

I'm not saying that everybody is a criminal. But there are SOME PEOPLE out there that will do this. AND YES, it has been done. So it's a case of where it's easier just to change the whole entire policy.

So for the honest guys, who still have their receipt. It's no problem at all.

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youdontmakesense
Van Nuys, US
Feb 15, 2010 2:30 am EST
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Well your attitude and personality is worth about 99 cents so yeah, you should shop at the 99 cents store cause you fit right in. Maybe you should get more organized and keep receipts like smart people do. If you received a gift, maybe you should be upset with your friends who gave it to you without a GIFT RECEIPT. Ever heard of one, try looking it up online, it would help you in the future. Oh, and if you think any other retail store is different, well you got some more harsh lessons coming your way.

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Big Lots bad management

Kingman Arizona Big Lots;

I will not print her name, but the woman who is one of the managers at the Kingman Arizona store, has most likely never had a retail job before in her life. She is VERY rude, can not make ANY decision her own, want to argu with anyone, and dresses like a slob. I was in retail management for 30 some years, and if she was my employee, she'd be long gone. Even with proper training, I would not want her with my company. As a result, i will NOT shop in that store again.

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cassiebelle
Deer Park, US
Nov 19, 2009 4:00 am EST

well what else is new with Big Lots? I ought to know I worked for them for 15 years. I think they do a lot of recruiting under bridges for their managers

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JerryTurner
Evansville, US
Aug 10, 2009 11:05 pm EDT

Gee, why don't you tell us what you REALLY think?

Maybe she is in a bad situation. Give her a break. Have mercy and be happy that you are not her. Stop your whining and get a life. Life is too short for you to be a crybaby like this.

Go now and sin no more.

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Biguy
Kingman, US
Jul 23, 2009 2:50 am EDT

Hi Mike

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Big Lots I feel consumers should be alerted

Heads up. I have purchased Encore Foods chopped onions, in Canada at Big lots in Sterling Heights, Michigan and have found live maggotts three times. I pitched the first two containers but this container I took to the manager at Big Lots, needless to say I was sickened, an I have written to the company to complain. I feel consumers should be alerted.

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Big Lots cheap malfunctioing equipment

We bought 2 couches with built in recliners from Sofa Selections in Mechanicsburg Pa . Since we have purchased this junk, the store we boughtit from has been here 3 times thus far. The actuall reclining mechanism has failed on all 4 recliners and the smaller of the two is completely seperated from itself.I bought new furniture so i wouldnt have to go through this . I WANT MY MONEY BACK. THE FURNITURE IS 4 MONTHS OLD

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karri lynn
, US
Jun 06, 2016 2:46 am EDT
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Purchased a stratolounger loveseat from Biglots a couple years ago. Noticed right away that it sat lop sided but didn't look two closely at first but looked under and the mechanism was bent one one side. Now it feels weak and wobbly when sat in.was wondering if I could get a new mechanism for it.

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Cootit72
Palmdale, US
Jan 04, 2012 5:39 am EST

NEED TO GET A SWITCH THAT MAKES THE CHAIR GOES UP & DOWN
THE CHAIR WAS BROUGHT IN SEPT 1991
MEDI CHAIR II LIFTV CHAIR

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Stratford
Treasure Island, US
Jul 30, 2010 9:21 am EDT
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I bought two recliners 12/1/08 marked down from $600 each to $398. One of the chairs started showing a crack about a month ago and now there are several cracks. What recourse do I have?

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KRLang
,
Sep 17, 2008 6:12 pm EDT

One of the brackets on my recliner's footrest has broken and I do not know where to go to get it repaired.

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Big Lots liars

We went on on Friday and saw a great recliner for $350. We did not have the money for it, so the clerk told us that we could sign up for a VIP card. It would give us 20% off if we came back and used it on Sunday. We verified that it made the chair cost $280 and he said yes. So on Sunday, we drove the 40 miles BACK to Big Lots along with a rented truck as it was too big to fit in the minivan. We got there and the recliner was now $400. We asked the manager why we weren't told that the chair price went up on Saturday, and now with the discount, it would still be $40 more than what we were told on Friday. The "manager" then told us that he could give the chair to us for the $350 it was listed for on Friday...which was now $30 MORE than the 20% off of the $400...he math was horrible...and he was still trying to gouge us. So, now we have no chair, we have lost about $80 in gas and renting a truck for nothing, and BIg Lots will not give us the price they promised. To make it worse, when the manager told us that we could pay $350 for the chair, he told us to step outside and wait for him to come and see if he could give us a better deal. When we stepped outside, he kept us waiting there until after the store closed. Then he locked up the door and never came out, leaving us standig outside waiting fro his answer for 45 minutes. That was cowardly and in bad taste. NO MORE BIG LOTS FOR US!

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MrMack
, US
Aug 18, 2010 2:13 am EDT

@stang cobra
That's because Big Lots isn't so much a "discount" store as it is a Closeout store.

Also, please be aware that comments from "Stang Cobra" are simply to troll people that work at Big Lots. If you click on this person's name and previous comments, you can see that he/she constantly trolls these people.

But yes, reading is fundamental. You have to pay attention to the (not really subtle) details when planning a purchase. If you expect an employee to tell you what's written right in front of you, you may end up hurting your own efforts.

Long story short, I have worked with...those types. I, however, actually read the pamphlets so that when some lazy customer asks stupid questions I can give a detailed and (more importantly) correct answer. You should still read for yourself, though. It will save you a lot of heartache.

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stang cobra
Redondo Beach, US
Jun 29, 2010 11:02 pm EDT
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Big Lots return policy is really bad compared to other discount stores.

Please be aware that comments from "youdontmakesense", that defend Big Lots, is probably an employee. If you click on this person's name and previous comments, you can see that he/she constantly defends Big Lots, and only that store.

Hi "youdontmakesense". I think your name says it all.

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youdontmakesense
Van Nuys, US
Feb 15, 2010 2:17 am EST
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You should pay attention and read things more clearly. It's not a VIP card, its a rewards card. Also, that 20% off would have been for a special occassion like a friends and family event. No kidding prices would change due to it being a new sales week, especially considering they were giving you 20% off. Also, every store changes prices each week. Where have you been for the last 60 years. Next time, use the telephone so you can call ahead of time and make sure prices are the same and also so you can verify an item is in stock

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youdontmakesense
Van Nuys, US
Feb 15, 2010 2:13 am EST
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You're dumb

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Big Lots sloppy clerk training

I tried to purchase a brand of Toilet Paper but the clerk could not scan the product. After many tries I showed her the price that was printed on a 6X8 card (5.80) She would not enter the price and finally after 5 minutes called her friend in Customer Service to help. Still no results. finally at about 8 minutes they called the store manager who confirmed the price. I handed her a $20 bill and she gave me the wrong change. Since she had goofed on this too, I told her to refund me the $20 because I was already late for work. She did not know how to do this, so the Customer Service person again had to call the manager. All of this confusion delayed me by over 12 minuter.
Big Lots needs to retrain their store managers in hiring and training new workers. In addition, This is a very sloppy store.

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Notgonnadoit!
Hateit, US
Jan 17, 2014 12:05 am EST

Oh my goodness you were "forced to wait an entire 12 minutes" after picking up a product with no price tag, well someone should have been killed right there with no trial whatsoever. The thought of someone having to wait 12 minutes in this day and age because someone was probably in training due to high employee turnover just very nearly makes me sick to my stomach. I don't work for this company but if I'm ever in this area I will go in there and slap someone in the face for you. You should probably sue for 12 minutes of lost wages and pain and suffering. I'm so angry at this store I may not be able to sleep tonight. ([censored])

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gbmiller4
Hammond, US
Aug 11, 2009 11:17 am EDT

The cashier needed the sku nubers not neccesary the price, she can't just put a price in. As for refunds only css's or managers can do that. She was doing her job correctly.

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Big Lots certegy check services

Its not the refusal to accept the check that's the problem, it's not working with us to resolve the problem. That was so embarrassing when we were told that our check was declined. It made me feel as though I wrote a bad check. I don't appreciate being put in that sort of position. We have wrote checks there at Big Lots many a time, but if we choose to pay cash for our purchases, there shouldn't be any questions asked about it. Would you rather we walk out of the store without paying for our purchases? I've said my piece. Now what are you going to do about it?

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Mike826
St Louis, US
Dec 16, 2011 5:18 am EST
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The same thing happened to me...I have great credit, never bounced a check in my life, my check was turned away by Big Lots because Certegy denied my check. Yes, it is Big Lots fault, they're the ones employing Certegy! I fixed the problem, we don't shop at Big Lots any more.

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jaberwocky
Fort Wayne, US
Nov 11, 2011 3:08 pm EST

when a store declines a check, it isn't the store declining it, it is the check clearing company they use such as Telecheck. Something at that company triggered a red flag, which is there to protect YOU against fraud.

As far as Big Lots not working with your to resolve it, they have no way of knowing why it was declined. They know as much as you do at that point, and nothing can be done until you call the 1-800 number that shouldve printed out on the back of the check once it was declined. If Telecheck (or whoever they use) declines your check, Big Lots cannot change that.

Did you call the number? If so, what did they say?

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eflkin
, US
Nov 10, 2011 5:01 pm EST
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"We have wrote checks there at Big Lots many a time, but if we choose to pay cash for our purchases, there shouldn't be any questions asked about it."

Did you in fact offer to pay cash? I would indeed find it odd that they would refuse cash for any purchase.

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MrMack
, US
Aug 18, 2010 2:02 am EDT

It's actually very easy to fix these problems. Listen (or rather read) carefully.

If-you-call-your-bank-they-will-fix-the-problem.

"It's not my bank's fault"
yes it is

I had ONE, count 'em ONE customer actually listen to me, and guess what?
I WAS RIGHT OMG!

duh

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h m
Fitchburg, US
Feb 05, 2010 10:07 am EST

you do realize that Certegy is a separate company that approves checks, and is used by other
retailers nationally, if the check is not approved its Certegy, not the store that is declining
the check.

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Big Lots overcharged

I bought two recliners from Big Lots at zero interest. I paid more then my monthly payment for months. I knew I was getting close to paying them off. I had another small credit card with retail services at the same time. I though I paid off the big lots but instead paid off the other one. At the same time I stopped getting statements. Didn't think anything of it. Then I received a phone call saying I was late. It seems I made a payment on line and they started sending me e-statements... I never get anything E-statement and hardly ever go to my email. I called immediately and explained it was their error and they refused to lower my interest rate or refund the finance charge back. They are also rating me 30 days late on my credit file. Real nice Retail Services... Won't ever do that again! BEWARE!

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MrMack
, US
Aug 18, 2010 2:15 am EDT

As an employee, I will admit that the Big Lots branded credit card really sucks.
It's hard to get, and the interest is too high. I'll stick with my Check card.

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h m
Fitchburg, US
Feb 05, 2010 10:14 am EST

The Big Lots Credit Card is issued by HSBC, all big lots does is process the application, payments are not made to big lots, nor does big lots handle the billing.

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lwf60
Casper, US
Sep 25, 2009 8:51 pm EDT

Big Lots is not the card issuer. That would be HSBC bak. Your issue woiuld be with them.

Big Lots Customer Reviews Overview

Big Lots is a retail company that offers a variety of merchandise, including furniture, seasonal items, electronics, toys, home décor, and groceries. The company operates both physical stores and an online shopping platform, providing customers with options for in-store pickup or home delivery. Big Lots is known for its closeout and overstock deals, where shoppers can find discounted prices on a range of products. The company aims to provide value to customers seeking a diverse selection of goods for their homes and everyday life.

Big Lots In-depth Review

In Summary: Big Lots is a retail giant offering a diverse range of products at competitive prices. With a user-friendly website and a loyalty program that rewards frequent shoppers, it stands out as a convenient shopping destination. While the in-store experience and product quality receive mixed reviews, the company's commitment to community involvement and sustainability adds to its appeal. Read on for a detailed review of Big Lots.

Company Overview: Big Lots has a rich history as a closeout retail chain, offering a wide variety of merchandise from furniture to groceries. The business model focuses on providing value to customers through a broad assortment of products at discounted prices.

Product Range and Selection: The variety of products at Big Lots is impressive, ranging from household essentials to outdoor furniture. Brand names are often available, and the store is known for its seasonal and limited-time offerings, which add an element of surprise to each visit.

Pricing and Value for Money: Prices at Big Lots are generally lower when compared to traditional department stores. The frequency of sales and discounts, coupled with the Big Lots Rewards Program, offers additional savings opportunities for savvy shoppers.

Website Usability: The Big Lots website is easy to navigate with a functional search feature. Product information is detailed, accompanied by clear images. The site is also mobile-responsive, ensuring a seamless shopping experience across devices.

Customer Service: Customer service is accessible through various channels, including phone and email. The return and exchange policies are standard, and customer feedback is visible, which helps new customers gauge the quality of service and products.

Store Experience: The cleanliness and organization of Big Lots stores can vary, but most locations maintain a decent standard. In-store product availability sometimes doesn't match the online stock, and checkout wait times can be lengthy during peak hours.

Online Shopping Experience: The ease of online ordering is a highlight, with straightforward shipping options and costs. Order tracking and delivery timeliness are generally reliable, though there can be occasional delays.

Quality and Durability of Products: The quality and durability of products, especially furniture and home goods, are adequate for the price point. Electronics and appliances may not be the latest models but serve the needs of budget-conscious consumers. Clothing and accessories are of reasonable quality, though not comparable to specialized retailers.

Loyalty Programs and Incentives: The Big Lots Rewards Program is a standout feature, offering membership benefits such as coupons, exclusive deals, and a points system that leads to rewards on future purchases.

Community Involvement and Sustainability: Big Lots demonstrates a commitment to community involvement through various initiatives and supports environmental sustainability efforts, though specific details are not extensively publicized.

Pros and Cons: Strengths include a wide product selection, competitive pricing, and a beneficial rewards program. Areas for improvement are in-store wait times and consistency in product quality. The online shopping experience could also be enhanced with real-time stock updates.

Final Verdict: Overall, Big Lots offers a satisfactory shopping experience for those looking for variety and value. It is particularly recommended for customers seeking affordable home goods and those who appreciate loyalty rewards. The future outlook for the business remains positive, with potential for growth in online retailing and continued community engagement.

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