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Best Buy / scam artists!

119th & Metcalf Store #277Overland Park, KS, United States Review updated:
3.35
Contact information:
Phone: 913-663-1291

I purchased a Toshiba 62' dlp tv from Bestbuy 3 years ago. I was told at the time of purchase that I HAD to buy the service plan. I read it carefully in the store and had the Manager write on my receipt' if in the event of a replacement, the full credit of $3200 will be applied to a replacement unit' This was in the store managers pen on my receipt just to prevent what happened (call it foresight).

Well after 3 years and 4 service calls I decided it was time to replace the unit. I went to the store and was promptly told that TOSHIBA is JUNK. I shouldn't have bought it in the first place. I gave them my psp plan along with all of my paperwork and was told that they didn't have this technology anymore(720p) so I would have to pay an additional 500 to upgrade. After fighting with them for about an hour they said that they would split the difference with me and charged me 285.00 to go to a samsung 61' 1080p. I was upset but I took the new one home. It was defective so I returned it to the store. They tried to make me take a used one but I refused and so I was issued a gift card in the amount of 2997.00. It included the amount that they screwed me out of. In the meantime the old set was not picked up by best buy. 2 weeks later I decide to go to the store and purchase another TV.

The store manager, John Calagey decided that they gave me too much credit and voided the card. I called him and he told me that they didn't get my old tv so I was out of luck. If I didn't like it to sue him. I waited appx 3 more weeks and decided to pursue this because I had not only got screwed outa my psp but I had a broken set that was useless. I called John and was told to bring my old set up and exchange it for the samsung but he was gonna charge me another 285 dollars. I took the set up to the store and talked to some girl with jewelery throughout her mouth(very hard to understand) and very nasty... but i regress... I told her what I was there to do and she told me to unload the set. I did.

I went back into the store and she stated that John(the real manager) said to give me 1500 for the set. I told her no and that I would return the next day. She then started screaming to security to kick me out of the store for calling her a name. What a great way to get rid of a upset customer... Oh well nasty mouth won and I left the store. I think her name was laurie... but thats enough of that. I called the main office(at least I was told I was speaking to the HEAD guy... tom... and he stated that the store managers set their own rules as far as returns and exchanges. He stated that Customer Service had NO CONTROL over the stores and they do not dictate policy.

I went back to the store this evening and had a tape recorder on me(and a off duty cop) waiting beside me as a witness to what was going on(and that I didn't call anybody any names) haha. He tool me old set and still charged me $285 for the exchange even tho the price on the new set has dropped $230.00. Best buy got me... they really did. But I will let everybody that I know --- and can read = I will tell them about the great 285 dollar profit that best buy got from me. And the guy even had the stones to ask me if I wanted to buy another extended warranty for the new set. He also held out his hand to shake with me to show me that there were not any hard feelings... I actually laughed at that.. Another thing. Geek squad has made a habit of parking their vans in front of the store... Call your local fire marshall... thats a Fire zone... and that can be enforced... but as far as treating customers this way... well you be the judge!
Va
0

Comments

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Jo
  23rd of Dec, 2007
Agree Disagree 0 Votes
You shouldnt of bought a toshiba in the first place... and if you read the policy, you would understand that if in the event you need to replace your tv and its no the same technology, and it costs more, you must pay the difference... so put on your glasses and read.
Bo
  7th of Feb, 2008
Agree Disagree 0 Votes
Best buy leadership

Brad Anderson CEO/Vice Chairman/Director -
brad.anderson@bestbuy.com

Shari Ballard, Executive Vice President, Retail Channel
Shari.Ballard@bestbuy.com,

Kim Motz at 612.291.5332 Shari Ballard’s assistant???
Kim.motz@bestbuy.com

Bruce Chatterley, President and Chief Executive Officer,
Bruce.Chatterley@bestbuy.com,

Steve Delp, Chief Operating Officer, Magnolia Audio Video
Steve.Delp@bestbuy.com

Brian Dunn, President and Chief Operating Officer
Brian.Dunn@bestbuy.com

Julie Gilbert, Senior Vice President, Retail Training,
Julie.Gilbert@bestbuy.com

Jena Lund, Julie Gilbert assistant at 612-291-4030
Jena.Lund@bestbuy.com

David Hemler, Senior Vice President, Best Buy for Business
David.hemler@bestbuy.com

Paula Prahl, Vice President, Public Affairs

Lisa Smith- Best Buy Vice President Customer Care
Lisa.Smith@bestbuy.com
612-291-5421 Office

Sean Skelley, Senior Vice President, Business Group Leader,
Sean.Skelley@bestbuy.com

PR number at (612) 292-NEWS

Susan Busch, 612-291-6114 Director, Corporate PR
susan.busch@bestbuy.com

Dawn Bryant, 612-291-6119 Manager, Corporate PR
dawn.bryant@bestbuy.com


Mark Paragi
Senior Executive Resolution Specialist
Best Buy Corporate Campus
(612) 292-0077 Direct
(952) 430-7033 Fax
mark.paragi@bestbuy.com

Investor Contacts: Jennifer Driscoll, 612-291-6110 Vice President, Investor Relations jennifer.driscoll@bestbuy.com

Charles Marentette, 612-291-6184 Senior Director, Investor Relations charles.marentette@bestbuy.com

Carla Haugen, 612-291-6146 Director, Investor Relations
carla.haugen@bestbuy.com





newscenter@bestbuy.com,
wolf@bestbuy.com,
Je
  20th of Apr, 2008
Agree Disagree 0 Votes
You had a Toshiba 62' 720p last for 3 years, you're pretty lucky. As this television's technology became more and more dated, you were able to exchange it for a Samsung 61' 1080p, a VASTLY NICER television for a mere $285 more. Basically you used the Toshiba for the majority of it's expected life then [censor]ed and moaned at the prospect of getting an upgrade 3 years later for $285. This customer, "Smith, " is clearly a ### who thinks everything should be handed over to him free of charge. You were COMPLETELY out of line complaining about this transaction, you were getting one hell of an awesome deal, even at $500.
Na
  28th of Oct, 2008
Agree Disagree 0 Votes
HAHAHAHAHAH GOT TO LOVE IT BEST BUY EMPLOYEES STICKING UP FOR OUR COMPANY THANK YOU GUYS SOME OF THESE PEOPLE JUST REALLY CRACK ME UP IF THEY ACTUALLY TOOK TO THE TIME TO LOOK AT THE EXTENDED WARRANTY THEY MIGHT NOT CRY AS MUCH BUT APPARENTLY CMS ARE UNEDUCATED BULLYS

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