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Best Buy/geek Squad / toshiba laptop

1 Lynnwood, WA, United States

Bought a Toshiba in may 2008. In January 2009 it stopped working. Was sent out for "repair" Jan 15, 2009. Came back Jan. 30, 2009 unrepaired. Sat @ Lynnwood location and was sent out again Feb. 12, 2009. Was received back unrepaired Feb. 19, 2009. Was sent out again Feb. 23, 2009. Today is March 16, 2009. My laptop is still not repaired. Nobody @ Best Buy know anything about how to help you. Refuse to replace my laptop even though it is still under warranty. Geek Squad do not know what is wrong with it. Toshiba also refuses to replace it because they have not fixed the laptop themselves. Worst experience ever. I do not recommend Best Buy. Their customer service is horrible. Geek squad is over priced and do not have competent knowledge.


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