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Benjamin Franklin Plumbing / Beware

1 United States Review updated:

The ads sound great-- Ben Franklin Plumbing will waive the minimum service charge, maybe with a coupon, or if you have them come on a certain day of the week. You assume you will have to pay only an hourly rate for the work done.

Not so! They use a "Straight Forward Pricing"(R) scheme. The simplest service, like replacing an aerator or a toilet flapper, or caulking anything, is $174 (in St Paul MN, unless you buy a membership). This is in addition to their service charge of $79, which of course they can afford to waive. But they are happy to not tell you anything about their pricing over the phone, when you book your appointment. They will just sock your unsuspecting wife for $174, and she will write out the check.

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  • Mn
      23rd of Apr, 2010
    0 Votes

    She could have said no. I don't feel bad for you, when company's give you a choice and offer 100% satisfaction on top of it, how can you loose. But the price is probably where it is because it has to be, i guess you want the plumber who hides a 12 pack in his truck, can't pass a background or drug test and shows up in a truck that leaks oil all over your driveway and doesn't hesitate to through cigarette butts on your lawn and steals medication from your bathroom, the same plumber has no idea how to charge, goes out to the truck and makes up a number, and will be gone in a year when his repair fails because he didn't make any profit the whole year to make sure he could stay in business the following year. would you rather have a company offer you that service or be professional and reputable.

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