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Bell Canada / internet overcharges/poor customer service

1 Ontario, Canada

What a rip off! I have had Bell Internet for a little more than a year. Switching to Bell was a huge error in judgement. The service has actually worked well for six of the 14 months I've suffered with Bell, 4 modems replaced ( nothing wrong with any of them but it gets you off the phone) line trouble, speed issues, entire neighborhood outages ( one lasted a month) and the Bell CSR was stupid enough to tell me it's taking so long because the parts are really expensive. I can't count how many times I've spoken to their customer service in India where their don't give a damn and try to upsell you. All said, it's pretty disgusting that Bell has to be so cheap that they outsource their customer service and reputation to India! Why should Canadians support Bell in any way when Bell hasn't got the decency to support Canadian jobs just to save a buck. So a couple of months ago my bill had usage surcharges on it, I called as painful as it was and was sold a "protection charge" that would ensure this would not happen again. Another lie, last month my bill had more surcharges despite the reps promises. I called internet billing, they were not interested in discussing it, didn't really care. I called the General Managers office, got voice mail and no return call. What a surprise! So now I have vowed to make it my mission to tell everyone how bad Bell sucks! Everyone I know, everyone I meet, as publicly as possible. Everyone should tell Bell to go to Hell, after all, that's what they do to their customers every day. Maybe Canadians should ship Bell to India along with the jobs they shipped overseas!

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