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Bell Canada / worst company ever

1 Hanover, Ontario, Canada Review updated:
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Over and over people are abused by Bell Canada. Why is it allowed?

I'll describe my latest and hopefully my LAST experience with bell mobility. I had a weak moment and decided I was sick of dial up internet (all that's available in my area). I heard about the availability of 3G wireless internet offed by bell and fell for it. Had to sign up for a contract of course and was told that it would cost in the area of $150/month with a maximum of $250/month if I did a lot of downloading. Too much money but in my opinion but I was desparate. I was told that the fist bill might be larger because of the start up fees etc. First bill came...$700...holy crap. I decided to wait for the next month becauase I had done a bit if downloading. To give you an idea of how much, I re-installed windows on two computers and had to download all of the updates, plus my regular surfing and email. Really not that much. The next bill came, $850. I flipped. They turned off my internet because my bill was high. (WHAT?)A representative called me and gave me a $500 dollar credit for the following month. Bill came and was still $700 even after the credit. So, I cut off the service and have to give them one month notice (another 700 bucks no doubt) plus pay a cancellation fee of $400. I now owe them almost THREE THOUSAND DOLLARS for a few months internet that was not much faster than dial up (downloads at about 4kb/s). How can they possibly charge so much for a service that requires no installation at all on their part as it uses a usb modem, no fiber optics or cables or infrastructure of any kind. I was left without internet for my business for a week without any warning. When I discontinued the service, I was given another kick in the pants by them as the girl informed me that they had a cheaper package available that they didn't bother to tell me about, even though I had discussed it with a representative just a couple of days before. People, do not deal with this company, ever. I will be turning off everything from Bell Canada.

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  • Ho
      11th of Dec, 2008
    0 Votes

    Over and over people are abused by Bell Canada. Why is it allowed?

    I'll describe my latest and hopefully my LAST experience with bell mobility. I had a weak moment and decided I was sick of dial up internet (all that's available in my area). I heard about the availability of 3G wireless internet offed by bell and fell for it. Had to sign up for a contract of course and was told that it would cost in the area of $150/month with a maximum of $250/month if I did a lot of downloading. Too much money but in my opinion but I was desparate. I was told that the fist bill might be larger because of the start up fees etc. First bill came...$700...holy crap. I decided to wait for the next month becauase I had done a bit if downloading. To give you an idea of how much, I re-installed windows on two computers and had to download all of the updates, plus my regular surfing and email. Really not that much. The next bill came, $850. I flipped. They turned off my internet because my bill was high. (WHAT?)A representative called me and gave me a $500 dollar credit for the following month. Bill came and was still $700 even after the credit. So, I cut off the service and have to give them one month notice (another 700 bucks no doubt) plus pay a cancellation fee of $400. I now owe them almost THREE THOUSAND DOLLARS for a few months internet that was not much faster than dial up (downloads at about 4kb/s). How can they possibly charge so much for a service that requires no installation at all on their part as it uses a usb modem, no fiber optics or cables or infrastructure of any kind. I was left without internet for my business for a week without any warning. When I discontinued the service, I was given another kick in the pants by them as the girl informed me that they had a cheaper package available that they didn't bother to tell me about, even though I had discussed it with a representative just a couple of days before. People, do not deal with this company, ever. I will be turning off everything from Bell Canada.

  • Fo
      15th of Apr, 2009
    +1 Votes

    WORSTTTTTTTTTTT COMPANY EVER!!!
    they are rip offs and some one neeeds to put a stop to their ### and theiving money outta students!!! assssssss holessssssssss!!! I HATE THEM I HATE THEM I HATE THEMM!!!
    DO NOT EVER SIGN UP WITH THEM THEY ARE THE WORST EVER!

  • No
      30th of Oct, 2009
    +1 Votes

    I agree. Bell sucks and I have cancelled everything, only I'm suffering for it now. In March I cancelled Bell ExpressVu. I was told boxes would be sent to return my TV receivers. They never came. In May, a collections agency contacted me saying I owed them $385 for the non-return of the units. I told them I had never received the shipping boxes. They stated that boxes would be sent and upon receipt at their faciltiy the debt would be wiped clean. However, at that time it came to my attention that after having cancelled with Bell, I never switched off my recurring direct payment transfers. Shame on me! Nonetheless, payment went through to the tune of $219.85. I later found out that the initial bill was approx $605, but the had dedected the $219 thus the $385.
    Long story short, after they received the receivers, I was back at a balance of $0, however, now they owe me $219.
    I have been after them since August trying to get my money back, but I am getting the royal run around. Calls are not returned, I give my confirmation number and have to explainmyself over and over everytime. I'm still waiting and my family will be cancelling their Bell services as well. This company is a joke and has no idea what customer satisfaction is all about. I'm on the phone again and we are now entering Novemeber. My next call will be with the Executive Office.

  • Pe
      15th of Nov, 2009
    0 Votes

    The department name is customer service, the function is customer barrier. They won't do anything to assist you that you can't do online. They put up a barrier to prevent you from getting basic information. The FAQ offers a topic "How do I contact Bell's Executive Offices?" . This looks promising - except the answer is, If you have any concerns contact Customer Service.

    I was told by a salesperson (unsolicited phone call from Bell) that I could get a program which included, among other things, 200 outgoing minutes. When I got home I tried to confirm this on their website. Here it was described as 150 plus a bonus of 50. Not quite the same, but okay. Then I emailed customer service so I had it in writing. So at this point Bell had told me through three different sources that I was getting 200 minutes.

    First bill, I get charge for going over 150 minutes. I sent them the email and was told that their rep was talking about a programme which had expired months ago but they would honour it. So they are saying that their salesperson was wrong, their website was wrong, and their CSR was wrong. Sounds more like intentional overcharging - does it get into fraud? The bill is summarised in such a way that you cannot determine whether you are being overcharged unless you manually determine each charge by day of week, time of day, and minutes per event - which is what I did. Very time consuming unless you can download and sort the data yourself.

    They offer this option (CSV file) - except - the data for minutes used is formatted to appear as time-of-day (2 minutes is 2:00 am). They refuse to address my question. Won't have anyone look into exporting the csv with a number value rather than a time-of-day value. (acting as a barrier but why? because the formatting is intentional?)

  • Ri
      29th of Jul, 2015
    0 Votes

    Bell has to be the absolute worst company I have ever had the misfortune of dealing with, if i had a nickel for every time their internet service was just plain bad, or just didn't work at all, I'd be able to afford a new internet provider with better service for the rest of my life. my family has called and complained multiple times, and each time the problem is resolved, but then immediately begins occurring again within a few hours, my family finally decides to call them, and what happens we get led around on the for well over 3 hours, and when we finally start getting some answers, a bell employee straight up tells us that they cannot provide the service we had been paying for, for well over a year. Not they couldn't provide it at the current time, or they were having some kind of difficulty with our location. Just straight up, we can't provide that type of service because we do not have the ability to ever, and we've been making you pay for that service this entire time, fully well knowing we couldn't. What a joke company, the fact that they're even still operational with the amount of hate i see for them is just astounding. if you ever do yourself a favor, then avoid Bell at all costs. If you enjoy have a nice day where you get what you pay for, DO NOT go with this company. I can almost guarantee that you will not get the service you request, they will attempt to sneak a many additional charges as possible onto your bill. and you will regret ever going with them. Bell, Worst, Company, Ever, period.

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