EMC has been taking my monthly payment putting the appropriate escrow amount into the escrow account, but yet with no major increase in taxes, my mortgage has increased from 1200.00/mo to 1630/mo in just 4 years. When asked about a suspicious "Repay escrow advance" amount clearly deducted from my escrow account, one person said "no, that amount wasn't taken out; it was actually put in." However, that person couldn't say where it came from. Another EMC employee hung up on me, when I questioned why the $94 was deducted from my escrow. One employee told me that there is a shortage, but she couldn't tell me why and she said that I will be paying them 55/mo for the next year just to clear up the shortage that apparently came from nowhere.
This financial company cannot answer a simple financial question about my payments to it. The people EMC's got handling my inquiries are probably reading from a script, and when I don't accept their quick-talking, number-throwing highly suspicious responses to my inquiries, they transfer me, hang up on me, or put me through the automated phone system loop again. Very unethical and fishy practices for a company who is handling MY money.