In october 2007 I mailed in 10 books, in one box, for return credit to barnes and noble. All the packing slips were included in the shipment. They were all packaged in one box. I received credit for 7 of the returned books, but it has been a constant battle for the last three books. The customer service people insist that they have not yet received the books in question but I know that is impossible as I sent them all in the same box - realistically, if they received the first 7 books, then they must have received the last 3. I have been corresponding with these people since october and have found them to be completely without empathy and have no idea what customer service is. I have all the original emails sent to me by them, most of them with differing stories and resolutions.In fact one of them promised that I would have my credit within two billing cycles, that was two months ago. Someone owes me for the 3 books returned. This is getting increasingly more frustrating. Barnes and noble has the worst customer service i've ever experienced. I've cancelled my b&n membership and credit card and will never do business with these people again. Can anyone help me??!!