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Barclays Bank - Tanzania / Poor service

1 Tanzania Review updated:

Dear barclays bank,

My name is joseph baraka ngoviro and your three years customer with your barclays bank in tanzania - arusha branch, i'm working with conservation corporation africa limited - trade as & beyond. I, as the customer with barclays bank tanzania - arusha branch would kindly like to bring into your attantion the followngs complaint's regarding my loan application / poor handling of my loan application... December 19th 08 last year,

I did made and processed a re-loan application at your sopa plaza in arusha branch - tanzania. According to a loan processor, by then neema kweka, she said if all is fine with your document, the loan should probably get into my account not late than three weeks from the day applied which is okay for me as I do remembered waiting the same time in my privous first application applied on the year 2007 which came into success after three weeks of application.

This time I have waited for three weeks of my dec.19 - 08 application but there was no success only to find out that barclays bank dar es salaam sent back my document to arusha branch only because of missing some informations. Getrude, this time was handling the matter after neema kweka left for her martenity leave and that was in mid january year 09, I then asked getrude what was a problems for the document to be sent back to arusha? Did barclays bank refused my application? She said no but some information are missing, then I said to getrude, do I required to come to your bank and re-fills those missing information? She said no... We shall do our self at the bank. Means that they new what was missing and they should have done it in the first time of application... !!

Anyway, I said its okay getrude coz mistakes happens sometime, then I started waiting for another three weeks, total six weeks!! But today I was shocked again after not even six weeks but almost ten weeks since waiting and she just sms through my number and said, hi, I am sorry to tell you that your loan application has some missing information again with our systerm on your date of birth, she ends up said, I have just received documents from barclays dar es salaam... Thanks barclays bank.

Anyway because I really needed that loan for my personal issues, I decided to phone getrude back and asked, what has happened again... ?!! She said the above is missing and barclays bank are no longer processing any loan... !! But asked do you know how long have applied for that loan? She yes but sorry we can't do any process for now.
I want to ask barclays, is it the way to handle your customer issues??? Why did this happened like that? I'm so much angry to the way I have been served despite being a very small customer... !!! I have never had any problems with my loan re-payment since my first loan 2007.

As I work as the camp assistsnt manager in one consarvetion corperation africa propeties in serengeti national park, I have never try to upset my customer just like that... !!Because I know what it mean for them to travel with my company properties... ,

I don't think barclays does the way it supposed to during my service... !! And I wonder why as your small customer... !!!

Thank you so much and looking forward for your help in this matter,


Joseph baraka ngoviro

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  • Un
      21st of Jul, 2009
    0 Votes

    I very much agree with what Joseph Baraka Ngoviro wrote. These foreign banks do not care about locals and they will only serve people who have colateral and huge properties. In other words Barclays will only entertain the big fish like Conservation Corporation Africa and not individuals like Joseph or local companies. Try and talk to the Branch Manager Camilius Kweka, he will immediately discourage you if you are contemplating on even securing a temporary overdraft! Barclays are here in Tanzania to serve their masters and have no interest whatsoever to do business with Tanzanians.
    Barclays Customer- Arusha.

  • Be
      14th of Dec, 2009
    0 Votes

    The staff labor turnover within the banks implies that there is a total confusion within the the management, therefore do not shocked once they will give you such a preferential treatment of wasting your time

  • Ma
      22nd of Jul, 2010
    0 Votes

    Honestly this was a very shocking statement i received as well last year when applied a loan with Barclay!! to me it seem as ''loan'' has been used as a trap to capture customers. They have absolutely attractive offer however, secure the loan with Barclay is a nightmare! I waited for six month yet did not work out!!

  • Fr
      3rd of Mar, 2011
    0 Votes

    Barclay the just playing with customers, I remember one time they advice me to open my salary account and after 3months they can operate my loan no loan it was just monetary customer-Dar es salaam

  • Pm
      24th of Feb, 2012
    0 Votes

    This is now becoming the national calamitity, every one should understand that our government is the main problem, the foundation and un necessary conditoins for the getting personel loans doesnt meet the realy situation of most tanzanians, not only Barclays bank, but also the rest of all commercial banks do the same, the government should convince all bankers in tanzania to provide the loans to tanzanian especilly those with the little capital, and their land should stand to support them to get loans from various bank within the country,

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