Barclays Bank - Tanzania / Poor service
Dear barclays bank,
My name is joseph baraka ngoviro and your three years customer with your barclays bank in tanzania - arusha branch, i'm working with conservation corporation africa limited - trade as & beyond. I, as the customer with barclays bank tanzania - arusha branch would kindly like to bring into your attantion the followngs complaint's regarding my loan application / poor handling of my loan application... December 19th 08 last year,
I did made and processed a re-loan application at your sopa plaza in arusha branch - tanzania. According to a loan processor, by then neema kweka, she said if all is fine with your document, the loan should probably get into my account not late than three weeks from the day applied which is okay for me as I do remembered waiting the same time in my privous first application applied on the year 2007 which came into success after three weeks of application.
This time I have waited for three weeks of my dec.19 - 08 application but there was no success only to find out that barclays bank dar es salaam sent back my document to arusha branch only because of missing some informations. Getrude, this time was handling the matter after neema kweka left for her martenity leave and that was in mid january year 09, I then asked getrude what was a problems for the document to be sent back to arusha? Did barclays bank refused my application? She said no but some information are missing, then I said to getrude, do I required to come to your bank and re-fills those missing information? She said no... We shall do our self at the bank. Means that they new what was missing and they should have done it in the first time of application... !!
Anyway, I said its okay getrude coz mistakes happens sometime, then I started waiting for another three weeks, total six weeks!! But today I was shocked again after not even six weeks but almost ten weeks since waiting and she just sms through my number and said, hi, I am sorry to tell you that your loan application has some missing information again with our systerm on your date of birth, she ends up said, I have just received documents from barclays dar es salaam... Thanks barclays bank.
Anyway because I really needed that loan for my personal issues, I decided to phone getrude back and asked, what has happened again... ?!! She said the above is missing and barclays bank are no longer processing any loan... !! But asked do you know how long have applied for that loan? She yes but sorry we can't do any process for now.
I want to ask barclays, is it the way to handle your customer issues??? Why did this happened like that? I'm so much angry to the way I have been served despite being a very small customer... !!! I have never had any problems with my loan re-payment since my first loan 2007.
As I work as the camp assistsnt manager in one consarvetion corperation africa propeties in serengeti national park, I have never try to upset my customer just like that... !!Because I know what it mean for them to travel with my company properties... ,
I don't think barclays does the way it supposed to during my service... !! And I wonder why as your small customer... !!!
Thank you so much and looking forward for your help in this matter,
Joseph baraka ngoviro
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