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Bankmobile Vibe

Posted: Jul 17, 2017 by    

bank...in general... services, speed, customer care, etc...

Complaint Rating:  0 % with 1 votes
0% 1
Contact information:
physical location in PA, United States
If anyone can avoid having to deal with this bank... PLEASE DO!!! The ONLY reason I signed up was due to the fact that my school worked with them and I had access to my financial aid faster. I have been involved with this bank for less than a year... over this time I have experienced only frustration!!!
Number of Problems...
1) Speed - Length of time their services took...
I had my payroll checks direct deposited... they would take an extra day... Because the checks were from local businesses, I might have been able to just overlook this extra processing day. However, after the the season ended and I started on unemployment... those deposits took extra days to process too... as if the federal government was going to default. Not even a portion of the amount was made available.
2) Services - Available services were not actually available...
Bankmobile Vibe advertised the check capture feature. However, I tried many times, and to my surprise (not really at all) it didn't work... always giving an error and then ending with "try again later"... but later never worked.
3) Fees - Being charged to deposit cash!!!
What kind of bank charges to deposit cash??? Not really much more to say about that...
4) Customer Care - Constant language barriers, slow feedback and e-mail responses...
The message of the conversation continued to get lost in translation. I would get extremely frustrated... however, it was not the employees fault.. they were very nice and TRIED to be helpful... but after the 4th or 5th time of asking "huh" or "what" ... I would just have to politely ask to hang up... RARELY, would the problem get solved.
I tried to online chat on 3 different occasions, I was NEVER connected with a worker.
I tried to request help with issues when logging into my account. The response time was always minimum 3 days or longer... In addition, the format they wanted their replies was ridiculous!! They didn't just want a reply, they REQUIRED the reply to be a copy of their response with you response to their email within a specific space on their email... not a form with a section designated for the response... but within lined arrows made out of keyboard characters (ie. --
Complaint comments Comments (0) Complaint country United States Complaint category Banks

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