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Bank Of America


Claims department

Complaint Rating:  34 % with 41 votes
34% 41
Contact information:
Bank of America
United States
The so-called "Claims Department" at Bank of America is a complete joke. After I filed a checkcard purchase dispute, they sent me a letter with a copy of the transaction from the credit card terminal stating that the charge was legitimate (which it was not). So, I did the investigative work on my own-wasting several hours on the phone and doing follow up. Their investigators did not make 1 phone call into the company to see about the charge-not 1. This was a complete pain and yet again, another example of Bank of America's lack of professionalism and customer service. After all that work, they still charged me overdraft fees and closed the claim without waiting for the proof of receipt/refund/admit of error from the company who charged my card in error. Don't even bother contacting these customer service people-they don't make note and or extend any customer service.
Complaint comments Comments (4) Complaint country United States Complaint category Banks


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D  16th of Jun, 2011 by    0 Votes
Thats unusual because I never had a problem with the Bank of America claims department crediting back unauthorized charges or merchants that I had cancelled their services and they refunded my purchases or unauthorized charges back to to my bank debit card imediately. I have had my checking and savings account at Bank of America for three years and have had no problems whatsoever. I guess it all depends on which Bank of America employee your dealing with and for me I have had no problems with any of the employees. If you are unhappy then I suggest you just switch banks instead of staying with a bank that your not happy with. Their are thousands of other banks out there who are glad to have your business. +
N  22nd of Nov, 2011 by    0 Votes
I had an unauthorized charge post to my account today. I found out about it from an email that Bank of America sent me regarding irregular activity on my debit card. It was great that they alerted me immediately (BUT...). The email advised me to contact the Fraud Department, which I did. I spoke with an employee that cancelled my card and issued a new one. She then transferred me to the claims department to get the funds posted back to my account...and that's when it all went downhill. I was disconnected from the Claims Department phone system after entering in all the information requested. I had to go back through the Fraud Dept. phone queue since I didn't have a direct number to the Claims Dept. The woman that answered put me back in the faulty Claims Dept. phone system, and yet again I was disconnected after entering in all of my information. I called the Fraud Dept back and told them not to out me back in the Claims phone system - that I wanted a LIVE PERSON . Once again, I was disconnected - this time after being on hold for 5 minutes. I called the Fraud Dept back AGAIN and was adamant that I wanted a LIVE PERSON and that if I was disconnected, I expected an immediate call back. Finally, I was put through to a live person. It has taken almost an hour to go through all of the systems, enter in the information requested (account number, SSN, etc.) and speak to explain my situation to a number of employees. Very frustrating. Even now I am unsure if my claim was resolved because the Claims Agent told me that I needed to listen to a 30 second recording after she confirmed the fraudulent transaction. She made it seem that I would need to take some kind of action after the recording - but instead, I was disconnected after the recording ended. I just hope that this gets resolved. If it doesn't, I will most certainly switch banks. This is not any kind of sufficient customer service.
D  14th of Nov, 2012 by    -1 Votes
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N  7th of Jan, 2016 by    +1 Votes
My claim was not about unauthorized charge. I deposited several checks in ATM (I did not do it inside of branch, because- I am sure it is not surprising to anybody- I would have to stand in line for half an hour or so). At the end of transaction ATM made weird noises and spit out receipt showing $0 deposit and claim number. I asked to speak to branch manager, who told me to move out of ATM line and call number on ticket. So I did. I was told that claim will take up to 10 business days after which I will receive credit of whatever amount I say was deposited (if BoA does not reach conclusion). Ten days later my account showed "temporary credit" of amount I deposited. So I called claim department. And I found out that it is actually 45 days. After 10 days I am just getting temporary credit...Nice...So I have this money in my account that really isn't mine and answer as to why it takes that long? "Your claim is not the only one". Makes me feel so much better. I think it is time to FIRE Bank of America.

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Bank of America Corporation Logo Bank of America Corporation
Customer Care Service
100 N Tryon St.
North Carolina
United States - 28255-0001
+1 800 432 XXXX
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