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Bag Borrow or Steal / ordered a bag

1 Seattle, WA, United States
Contact information:

Hello!
I've ordered a bag from www.bagborroworsteal.com and received all the necessary confirmations. I also paid for the next day delivery because I needed the bag as soon as possible.
Waited the whole day but nothing arrived so I called Bag Borrow or Steal and asked about my order. They said they were too busy and asked me to call back later because they had something to discuss with me.
When I called for the second time they said that my order was cancelled because my bag was no longer available. They said that I can pick another one and they'll ship it right away but I refused and asked for a refund. They said that was not a problem and promised I'll get my money within a few days.
Again - nothing! When I called and spoke to their rep they treated me horribly and were very rude and impolite! All I want is my money back! I need help!

Ji
Aug 25, 2016

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