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AVA Direct / Ripped off on a $4200.00 laptop

1 1750 Highland Rd.Twinsburg, OH, United States
Contact information:
Phone: 1-866-766-4629

I payed $4200.00(more than my last 3 cars cost!) for a buggy, malfunctioning, slow piece of garbage, and was talked into settling for choices I did not want by high level employees that are nothing more than fast talking con men. When you're buying your big bucks notebook, everything's peaches and cream and anything's possible. Once they have your money however, 'this' isn't possible and 'that' isn't compatible and they never implied that, etc, etc.

I actually pulled over $4000.00 back from AlienWare because the company seemed so shady and had terrible reviews and sent it to AVA Direct instead based on their too good to be true reputation. I had been calling the company to ask questions and figure out the best system I could afford and was having terrible luck getting through to there tech rep Chris Vermundy. He never answers the phone no matter what time you call and always calls you back at the worst times when your in the middle of work, obviously at HIS convenience. Yet the sales people always say he's the one to answer your questions.

So finally after several weeks of this I asked if there was anyone else I could speak to and was transferred to Misha Troshin, the head sales rep. In what was probably an omen I now see, upon telling Misha that at this time I did not want to give personal information about myself over the phone as I did with Alienware and repeat a mistake that resulted in harassing high pressure sales tactics phone calls, he immediately got snotty and said, ' well, your the one who had to speak with someone right now!'.

So, in a twist of fate, Misha ends up taking my order personally and proceeds to advise me on the best choices for what I'm hoping is a screaming state of the art notebook. I have to fight with him the whole time to get the latest components that Alienware, Sager and ExtremeNotebooks all include in the same model Clevo notebook because AVA is so far behind the curve. That was a 'joy' in itself and a source of constant aggravation and endless phone calls. I actually had to inform HIM of the latest wireless, graphics and WiFi cards on the market and listen to him tell me they aren't for this notebook or aren't yet on the open market when the other notebook manufacturers all had them. He would get smart or snotty with me and then eventually admitted that AVA purchases all their components on Ebay or similar places in bulk and can 'only get what they can get'... He finally agreed to check on the current availability of some of the components I wanted. Then 1 or 2 weeks later I would see them offered as choices on the AVA site.

So finally after all this nonsense the big day comes and I call to finalize my order. Misha advises me on no uncertain terms that the purchase of a faster 2.8mhz or so processor is a waste of money for too little of a speed increase and that the 2.4 'stepping' processor is the way to go, because they can just overclock it and it will be faster than the more expensive one. I ask if he's positive it can be done- he says sure, they do this all the time. I ask will it void the warranty- he says no, they have professionals who do this, there's nothing to worry about. So I think wow, what a great guy, this is gonna be a screaming notebook, and I saved a couple bucks.

But it turned up to be worst experience ever!

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