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Auto Europerefund of holding deposit

Car rental company: Sicily By Car Based in Olbia, Sardinia (Italy).

I have returned the car rental on 1 August However, upon looking at my credit car statement it is showing two transactions from Auto Europe on 29 July - one for £532.91 and the other for £554.36. I was told that €600 would be used as a holding transaction for the car hire however my credit company have confirmed this transaction was actually taken on that date and not a holding transaction.

Please can you tell me who I need to speak with in order to get this refunded as soon as possible.

reservation number [protected] and I have had the car rental agreement signed back to say no damage had been done - so the €600 transaction should not be taken. Can you also confirm if this was done twice accidentally by yourselves? I have two transactions showing this deduction.

Thanks in advance

Wa
Aug 03, 2018

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